Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Scribd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

• 

  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

• 

  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i never signed up for Scribd but continue to see a charge every month. I've asked repeatedly for them to stop charging me and they have yet to do so. I never signed up so I do not have an account. I've given them the last 4 of the card, my name, and the date and amount that i was billed. this should be enough info to stop the charges, but they are requesting the first 6 digits of my card (which no company has ever asked me for) along with screen shots of bank statements and more. There is no way in h*** i am going to give a shady company, who i never signed up with in the first place, more of my banking info. Reading through the other complaints shows a pattern of shady billing practices by this company. Scribd needs to stop scamming people and they can start with me.

  Business Response

  Date: 08/17/2023

  After reviewing support ticket #******* from *******, we've confirmed that we only received the last 4 digits of the card being billed, along with the charge date and amount. However, the last 4 digits they gave us returned multiple results, so we're unable to track down the specific charge linked to their bank account.

  Because of this, we requested only the first 6 digits of their card number to help us narrow down the results in our system, along with a screenshot of the bank statement with only the Scribd transaction visible - we do not need to see a screenshot of their entire bank statement and ask customers to conceal any other sensitive information that's unrelated to the Scribd charge.

  Once the user responds to ticket #******* with the requested information, we'd be happy to investigate this to ensure there are no further charges, and ***** any refunds that *** be available as well. Thank you! -MW

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed $11.99 today, 8/15/23 for a subscription (this was done through Paypal.) I have no idea what this subscription is for, am not even familiar with the company's name, and I've never been to Scribd's website until today. After reading the complaints that have already been filed, I see that this is a common occurrence with this company, fraudulently billing for fake subscriptions. Scribd has no way of contacting them other than email. I did send an email, but it has not been answered.

  Business Response

  Date: 08/16/2023

  We were able to locate the ticket the customer created for this issue, Ticket #*******, and have sent them a response. The customer created an account with an active subscription on July 16, 2023, which is the source of the charge they saw. We provided them information as to how the account and subscription were set up, canceled the subscription in question, and provided them with a refund for the recent charge as well. Thank you! -KM

  Customer Answer

  Date: 08/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Id like 11.99$ to be refunded I asked my free trial to end so I dont get charged and scribd Charged me 11.99$

  Business Response

  Date: 08/10/2023

  Hi *****,
  
  Thank you for your email, and Im sorry for the experience youve had.
  
  I've refunded your last payment per our Refund Policy (**********************************************************)and made sure the subscription is canceled. If the purchase was still in a "Pending" state on your card, it will simply disappear; otherwise please allow up to a week for the refund to clear.
  
  Your free Scribd account will remain active, so youll still be able to share documents and use Scribds free features. In some cases, full versions of documents available on Scribd may only be visible to Scribd subscribers.
  
  Should you decide to purchase a subscription in the future, you can cancel it at any time through Your Account. When you cancel your subscription we'll ensure it remains active until the end of the current time that you've paid for, but will not bill you again.
  
  If theres anything else I can help with, please let me know. Thanks again, and enjoy your day!

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** when I contacted scribd within time to cancel my free trial id like ***** refunded back to my origial payment method

  Business Response

  Date: 08/10/2023

  Hello ****,

  Thank you for bringing this to our attention! We have responded to your original complaint ID ********. To summarize, we confirmed the subscription has been canceled, and we have refunded your recent payment. If you need further assistance, please submit a ticket by visiting the link provided here: bit.ly/social-support-help Thanks again and have a great rest of your day! -FC

• Initial Complaint

  Date:08/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For these 3 orders I receive other customers order and didnt receive my order Id like full refund issued for 2670A - ***** 6CA9F - ***** B58B4 - 24.67$All these amounts refunded back to my original payment method Also please hire drivers that speak English Ill be escalating this issue to general attorney if refund isnt issued including the tip

  Business Response

  Date: 08/10/2023

  Hi ******,
  
  Thank you so much for reaching out to us here at Scribd!
  
  There don't appear to be any records of purchases from Scribd associated with your name or your email address. The screenshots provided do not show charges from Scribd. The charge should be listed as being from "SCRIBD.COM" or "Scribd **** if it's from us. If not, then the charge was made by another company, and you may need to contact that company directly for assistance.
  
  If you have any questions, please be sure to submit a ticket for additional assistance by visiting the link provided here: bit.ly/social-support-help. Thanks for contacting Scribd and have a great day! -FC

• Initial Complaint

  Date:08/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged ***** for this subscription when I asked to cancel it during free trial id like refund to be issued to oeirigla payment method

  Business Response

  Date: 08/05/2023

  We apologize for any inconvenience this may have caused, ****! After further review, we've confirmed that the free trial on the Scribd account registered to the email address ********************* was canceled and expired on July 24, 2023. Since we're unable to bill someone for a canceled subscription, this likely means the charge is associated with a duplicate account.

  If **** could reach out to us through this link, *********************************, and then respond with the ticket # that they receive then we can have a member of our support team follow up with them to investigate this and ensure there are no further charges. Thank you! -MW

• Initial Complaint

  Date:08/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to delete my Scribd account SEVERAL times now, but keep getting a monthly credit card bill for $11.99 from them. I dont know whats going on or why its happening, but its very frustrating to have a company steal from you.

  Business Response

  Date: 08/03/2023

  Hello ******,

  We are truly sorry for your experience, and it is one that we truly do not want our readers to experience. It appears you may have a second account with an active subscription, as we are not able to charge a canceled membership. We would like to assist you with cancelling your subscription. If you already have a ticket open with us, please reply with the ticket number so that we can escalate your case. Otherwise, please submit a ticket here by visiting the link provided here: bit.ly/social-support-help Thanks! -FC

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never subscribed to scrbd.I have never used the service.But I am being billed monthly through Apple Pay: $11.99 on 7/1/23 and $11.99 on 8/1/23.The online support chat bot is useless.There is no live customer support.The only phone # provided sends you to automated response.Please immediately cancel this erroneous subscription and issue a refund to my credit card or I will have to assume this is a fraudulent scam.

  Business Response

  Date: 08/01/2023

  Hello ******,

  Thanks so much for reaching out to us!

  According to our system, a trial subscription was started on June 01, 2023 with the email address ******************** After your free trial period ended, your account automatically enrolled in a recurring month to month subscription. Since your subscription was not canceled, you were charged for the next months subscription as outlined in our Subscriber Agreement (**********************************************************).

   As requested, I have canceled the subscription to ensure you will not be charged again. Ive also refunded your recent charge, and your account should be credited within a few business days.Your free Scribd account will remain active, so youll still be able to share documents and use Scribds free features.If you decide to purchase a subscription in the future, you can cancel it at any time by visiting Your Account (*********************************************). When you cancel your subscription, we'll ensure it remains active until the end of the current time that you've paid for, but will not bill you again. We have more detailed instructions in our help topic, "How to cancel your subscription" (**********************************************************).I hope that helps! If you have any other questions at all, please let me know. Thanks, and have a great day!

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have a Scribd account and I cannot access their website to contact them but they are charging me ***** every month since May 2022 - I want all my money back via refund

  Business Response

  Date: 07/31/2023

  Hi there *****, I am sorry to hear about your experience and happy to help explain these charges. I was able to locate your support ticket #*******, we can work to resolve this here. If you would rather send your reply via the ticket you may do so. 
  
  It looks like you may have accounts registered with the email addresses ma****ac*[email protected] and ma***********************, which I have partially redacted for security reasons. 
  
  If either email address belongs to you, please reply with the email address typed out in full. This verification process is necessary because the email address that you are contacting us from is either connected to a free account with no paid subscription or there is no account associated with your email address at all.
  
  Once we complete the verification process, I will merge your accounts to avoid any further confusion.
  
  During the merging process, one account will be deleted and any reading history on that account will be lost. If you have a preference on which account you would like to keep as your primary, please let me know.
  
  I look forward to hearing from you. In the meantime, have a wonderful day!

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20396889
  
  I am rejecting this response because

  I am not able to access any SCRIBD account using my **** email address that has been indicated by SCRIBD. Also they started to be charged in May 2022 and I never used SCRIBD services. 
  

  The other email address SCRIBD has indicated as potentially involved has been close  down many years ago. So this is a fraud and I need a refund of all my money back ***** pounds each month since May 2022 - totally ****** pounds. 
  

  thanks and Kind regards. 
  **********;

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/02/2023

  We completely understand any concern this matter has caused and we'll gladly work to resolve this to ensure that the customer receives no future charges from **. However, before proceeding, we'll need the customer to provide both of the redacted email addresses so we've followed up with them through support ticket #******* with a request to verify both of the email addresses Once the customer responds to ticket #******* with the requested information, we can proceed with canceling any active subscriptions and granting any refunds that *** be available. Thank you! -MW

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* I returned this order in full amount using prepaid *** label and still not been fully refunded

  Business Response

  Date: 07/28/2023

  Hello ***, 

  We didn't find any accounts under the email *********************** so we will need more information in order to locate the account and proceed with you request. Please submit a ticket using the link: *********************************. This will create a high priority ticket and our team will follow up as soon as possible. Thanks! -FP

  Customer Answer

  Date: 07/30/2023

   
  Complaint: 20388062
  
  I am rejecting this response because: my email is ********************* 

  I was charged around 11$ for the monthly fee when I asked to cancel my free trial 
  
  Sincerely,
  
  *************

  Business Response

  Date: 08/02/2023

  We did locate a free Scribd account under the second email address that the customer provided, *********************. However, after reviewing the account, we confirmed there are no charges linked to that email address as the free trial on the account was canceled and expired on July 24, 2023.

  If the customer could please reach out to our support team directly through this link, *********************************, and provide the support ticket # that they receive then a member of our team can follow up with them as soon as possible to request more information regarding the charge they received. Thank you! -MW