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Business Profile

Internet Services

Scribd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

This business has 1 alert

Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Scribd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Scribd

      460 Bryant Street, #100 San Francisco, CA 94107

    • Scribd

      539 Bryant St Ste 200 San Francisco, CA 94107-1269

    • Scribd

      333 Bush St Ste 2400 San Francisco, CA 94104-2806

    Customer Complaints Summary

    • 121 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 22nd I started a free 30 day trail with scribid and on June 28th I canceled. Only used 6 days of free trial. On account page it says I canceled on June 28th. My email on account page is ****************************** user name ********************. And I even got an email from them verifying my I had canceled. But then in July they charged my card ***** for a month even though I had canceled. I have contacted them 3 ***** ****** support and 5 times by email requesting an refund with all the information showing I had canceled. Still no response or refund from them in a week and a half. I want my money back. I needed that money to get my medicine. Which I told them. I need it back asap. And for them not to charge my card anymore.

      Business Response

      Date: 07/15/2025

      Hi there, Thanks for reaching out. We would be happy to look into this. The customer can submit a ticket directly at ********************************* to be connected to one of our support agents. 
      We will be actively monitoring our inbox for this ticket. Thank you! -GT

      Customer Answer

      Date: 07/17/2025

       
      Complaint: 23598376

      I am rejecting this response because:I have not only contacted their online support 3 times with no help. But I have emailed them 8 times in the past 2 weeks with just recently getting someone to respond once they were contacted by the BBB. But still even though all the info I gave them that shows I canceled my subscription before free trial ended is correct still has not lead them to give me back my *****. Even though I have told them repeatedly how I need that money for my medicine. Now they want the date they charged me and what card because they say they don't think they did charge me. Which they did!!! So I just emailed them for the 9th time because they don't have a phone number you can call. 


      Sincerely,

      ******* ******

      Business Response

      Date: 07/17/2025

      Hi *******, thank you for bringing this to our attention! We're truly sorry for the delay in resolution here, but your case has been escalated to a specialist for further assistance. They will be responding to your latest support ticket #******* directly via email with more information here as it looks like we located a duplicate account that we will need you to verify before we can proceed with any available refund, so we look forward to getting this resolved for you. Thanks again! -MW

    • Initial Complaint

      Date:07/09/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a charge to my credit card for Scribd, in the amount of $12.97. It is currently showing a recurring charge very month (starting in June). I have not started a subscription with Scribd or any of it's affiliates. I attempted to use the "Forgot Password" link and NEVER received an email to reset a password. I wanted to be sure that I had not started this account. I would like a refund of the $12.97 and to cancel a subscription that someone started with my CC number. I do not have an account number associated with this business that I can provide.

      Business Response

      Date: 07/09/2025

      Hello ****** thank you so much for bringing this to our attention! We definitely understand how unexpected charges can cause concern, and we want to make this right to ensure there are no further charges.

      Can you please contact our support team directly by filling out the form on this link: *********************************? When doing so, please be sure to include any transaction details that you have available, along with a screenshot of the transaction details.

      Once we receive this, we'll ensure your case is escalated to the appropriate team as soon as possible. Thank you again! -MW

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have cancellation confirmations from this business dated 4/18/2025 and yet SCRIBD has continued to quietly charge my card ***** each month on 4/23, 5/23 and 6/23. I have not used their service for one second and assumed it was cancelled when I ended the subscription back on 4/18 (I have email receipts showing this). Contacting them is extremely difficult by design so I am making sure to leave a complaint here. I expect a full refund of each month fraudulently charged to my account, I also expect all details of my account to be deleted so that my card and profile information are not used fraudulently again.

      Business Response

      Date: 06/26/2025

      Hello *****, 

      Thank you for reaching out.

      I do apologize for any trouble. I show you opened up a ticket for this on June 25th, and we responded the same day with more information. Your ticket# is 6368450.
      We did not have a record of cancellation for the account, and we refunded all your charges as a gesture of goodwill. If you had additional questions, please let us know. 

      Warm regards,

      ****


    • Initial Complaint

      Date:06/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Scribd website has no cancel subscription button on their website. All of their help menu information says (below). The accounts page has NO END/CANCEL subscription button. This means there is no way to end a subscription once you sign up. I want to end my subscription but I can't. After an online search, I can see MANY others also with this problem - clearly an unethical ************ resolution: CANCEL MY SUBSCRIPTION and put a clear cancel subscription button on your ********** cancel your subscription:Log into your account on the ********************** or Everand website Navigate to your account page ** the ********************** Details section of Your Account, click on "End My Subscription" (for some members, this may appear as "Cancel Subscription")Once you click on the link to start the cancellation process, you'll see a few pages of confirmations. Read and review before moving forward.Youll know that your subscription has been successfully canceled when you see a confirmation message displayed. We'll also send a confirmation email to the email address registered to your account.

      Business Response

      Date: 06/04/2025

      Hello *****, 

      Thank you for reaching out.

      I am sorry you had trouble canceling your subscription!

      While we're sorry to see you go, your membership with us has been canceled as you requested.

      Should you purchase a new membership in the future, you can cancel it anytime from Your Account page: *********************************************. When you cancel your membership, we'll make sure it's active until the end of the current billing period that you've paid for, but we'll not bill you again once it expires. Your free account will remain active, so you can still share documents and use our free features. In some cases, full versions of documents available on Scribd may only be visible to Scribd subscribers.

      We have more detailed instructions on our help topic: How to cancel your subscription: **********************************************************.

      If we can help with anything else, please don't hesitate to let me know. Have a great rest of your day!

      Best,

      ****

      Customer Answer

      Date: 06/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. Thank you for cancelling my account. You MUST fix your website to include the cancellation button as instructions suggest in your help pages. The HIGH number of online complaints against your business suggest that has not been fixed in a long time. I am dissappointed in the amount of time I have had to waste to unsubscribe while your busness tries to extend peoples contracts by unscrupulous means. Do better. 

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with ********************** and an active paid subscription in March of 2018. I then cancelled that subscription with email verification from Scribd in June 2021. However, after reviewing my credit card statements, I have found that Scribd has continued a recurring, monthly charge on a new credit card that was never associated with my Scribd account. I don't know if this is error or fraud on Scribd's part, but they have erroneously charged me on a monthly basis for the last 4 years when I do not even have an active subscription with them.

      Business Response

      Date: 06/02/2025

      Hello *********,

      Thank you for reaching out.

      I apologize for any trouble. We do show your subscription was canceled on May 22, ******************************* the screenshot sent. We do not show a subscription under your current email address used for the complaint.
      This means the subscription is located under a different email address which we will need to find. We do show you opened up a ticket with us, ticket#*******.
      Our agent followed up with you requesting more information in order for us to locate the account yesterday, June 1st. Please follow up on your currently opened ticket with the information requested, and we will be able to find the account to put a stop to the charges.
      Any further questions, please use your open ticket to correspond with. 

      Warm regards,
      ****

      Customer Answer

      Date: 06/02/2025

       
      Complaint: 23403126

      I am rejecting this response because: Although, I appreciate the efforts on Scribd's part to resolve this issue, I am still not satisfied with the explanation provided by them in the previous message. I have checked all of my email addresses for any associated Scribd accounts, and none of them show an associated or previously-associated Scribd account. I am currently working with the Scribd support team, however, I still cannot understand how my current credit card is being billed for their services as I have never provided them with this credit card information. The credit card I used for the original subscription is no longer active, and the current credit card being billed is not the same company as that original credit card. Therefore, I cannot accept this response until these issues are resolved. 

      Sincerely,

      ********* ****

      Business Response

      Date: 06/03/2025

      Hello *********,

      Thank you for your reply.

      I apologize for any trouble. I show our agent was able to assist you on ticket#*******, and they were able to find the account responsible as you had multiple accounts with us. 

      I show we refunded your most recent charge and canceled the subscription. As a one-time customer service gesture, I have refunded the following additional charges:
       
      -April 19, 2025 x ***** USD
      -March 19, 2025 x ***** USD
      -February 19, 2025 x ***** USD
      -January 19, 2025 x ***** USD
      -December 19, 2024 x ***** USD

      Please note, this is now the max amount of refunds allowable. Transactions older than 180 days are inaccessible to us as the payments have long been finalized in our system.

      Please allow 3 to 5 days for the additional refunds to reflect on your account. If you need anything else, please let us know. 

      Best,
      ****

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For some reason my ****** stopped processing my payment for my subscription. I instead paid the month of May 2025 with a debit card to continue with my subscription. Once I paid and they took the money out of my account, I was still unable to use the app. Everytime I log in it tells me to update my payment method, but they already took the money out of my account. They continue to insist that they have refunded my money, but clearly have not. I have contacted them dozens of times and they WILL NOT RETURN MY MONEY OR ACKNOWLEDGE MY SUBSCRIPTION. There is not a phone number to contact them and I have opened several tickets and they just keep telling me they refunded the money even after I submitted screenshots. They REFUSE TO REFUND MY MONEY FOR SOMETHING THEY WILL NOT ALLOW ME ACCESS TO, PLEASE DON'T GIVE THEM ANYMORE MONEY

    • Initial Complaint

      Date:05/06/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My book ***** *******, Book ll, is mistakenly attributed to another *** *********** by this publisher.

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unauthorized charge to Credit Card by Scrbd. Even their site shows I neverade a purchase or even gave them my information. This is fraud, I have no idea how they obtained my payment information!

      Business Response

      Date: 05/01/2025

      Hello Wallace,

      Thank you for reaching out.

      I do apologize for any trouble, and we would be happy to help you resolve this. We will need to collect some billing information from you on a more secure platform in order to find the account responsible for the charges as we show your account is currently deleted with no active subscription on it. 

      Please open up a ticket here: *********************************. If you look on your bank statement and find a 9-digit order number (It is usually shown like this: Scribd**********), please include that in your first response as that will enable us to find the account for you quickly to put a stop to the charges and review the account for refund eligibility. 
      This ticket will go directly to my inbox. I will be actively monitoring my inbox for your ticket so we can get this resolved for you ASAP. Any further questions, please just let us know. 

      Best,
      GM


    • Initial Complaint

      Date:04/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      online, I signed up for a one month trial subscription to Scribd.com, July 2023. The service did not have the books or Texts I was searching for and I emailed a cancellation notice August 2023 within the one month cancellation period. I was billed the next month for a subscription to the Scribd service. I emailed again saying I had cancelled the order with the trial period and to please refund the month's charge and to cancel my subscription. I received a reply stating that the service had been cancelled and the charge to my account had been refunded. The subscription was not cancelled and the billing charges continued for now 20 months at $11.99 per month.

      Business Response

      Date: 04/21/2025

      Hello Laura,

      Thank you for reaching out. 

      I apologize for any trouble. I could not locate an email from you requesting a cancellation under the email address you have provided to us. 

      I have canceled the subscription for you and refunded the following charges:

      -April 16, 2025 x 11.99 USD
      -March 16, 2025 x 11.99 USD
      -February 16, 2025 x 11.99 USD
      -January 16, 2025 x 11.99 USD
      -December 16, 2024 x 11.99 USD
      -November 16, 2024 x 11.99 USD

      Please note, this is the max amount of refunds we can provide. Transactions older than 180 days are inaccessible to us as the payments have long been finalized in our system. We do apologize for any inconvenience this may cause. 

      Please allow 3 to 5 business days for the refunds to reflect on your account.

      If you need anything else, please let us know. Have a great day!

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 2 I subscribed to ******* through ***** Pay. The subscription never activated but shows an active subscription on my Apple Pay account. I have contacted ******* about this issue. I asked for a refund or to give a credit for the audio book. ***** Pay could not refund because it shows an active subscription on their end. Im not sure what happened on Everand end but I have provided proof to the support team that I paid for the credit. They cannot provide me a refund since it was through ***** Pay but they will not provide any answer on a credit since I paid for it and provided proof. The support team has not been helpful. Ive given them all information they asked for including screenshots of an active subscription of ******* with the date and the last for of my debit card. All of this for over a week and they still have not answered about the credit. Its like the support team ignores what Im asking and I written to several of them. Its different people who keep taking the case and its getting confusing and annoying. I asked about the credit again on Tuesday and still have not heard back. This had been going back and forth since April 3rd with no result.Want I want is for one credit to be provided for an audiobook since they cannot do the refund. Then after I can delete the app and never use them again.Please let me know if you need any additional information such as photos, etc.

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