Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Scribd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

• 

  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

• 

  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a legacy plan ($11.99) with Everand that allows for 1 sometimes 2 listens a month depending on the publisher. I finished listen to a book today in full- 12/10 and was brought back to my saved page. All of my previously locked books had become available after removing the saved book I had just finished. I found this strange since I did not pay the extra for 1 or 3 unlocks. I attempted to listen to a book with the "listen now" button and was able to get 3 chapters in before it skipped to the end and proceeded to be "locked again". I attempted to grab another listen now book and it did the same thing but this book was previously a listen now and now it's an unlock title. I cleared out of the app and the 2 books are now "continue listening" as they would be if they were "listen now" and available. If I attempt to continue listening I am just brought back to the finished page and told these titles are locked again. This seems like a predatory way to have people pay the extra for the unlocks and I would appreciate honesty in knowing which books I can listen to per month as I do not want to pay for the unlocks. My plan is setup under the email- ******************** due to a previous issue I had with my own email linked to Everand.

  Business Response

  Date: 12/19/2024

  Hi ********, thank you for sharing this feedback with us!  We understand how important transparency is when it comes to subscription updates, and we apologize if our communication didnt fully address all aspects of the new plans, and if it may impact our legacy subscribers.
   
  Our goal with the new plans was to provide additional value and flexibility by offering more choices, including premium titles. We want to clarify that Everands catalog now includes both unlimited and premium titles, with the majority of titles being premium. Please note that due to our licensing agreements with publishers, occasionally titles may expire and be moved between our content catalogs, which may require an unlock to access moving forward. Much like other entertainment subscription services, there's always an ebb and flow of content that we can make available.
   
  As a legacy subscriber, you can continue to access our unlimited catalog includes a selection of 20k+ ebooks, audiobooks, magazines, podcasts, and sheet music, including Everand Originals. This content does not require unlocks! We hope this provides clarity, but please don't hesitate to open a ticket with our support team using this link, if you have any other questions: *********************************.

  Thank you again! -MW

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged every 5th of every month by this company and dont ever remember signing up with their services. I have been getting charged since July and they barely respond back. I have been contacting them for two weeks now and nothing has been solved yet. I hope with all these complaints they get sued, they continue to charge me even when I changed my card info.

  Business Response

  Date: 12/19/2024

  The customer started a subscription on September 04, 2022 on a second account with email nemah************************. At registration, they agreed to our ToS and recurring subscription. They have already been assisted with this second account via help ticket #*******. Thanks! -GT

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paid customer of **********************, and for one month, after multiple complaints, I am unable to log into my account.

  Business Response

  Date: 12/18/2024

  **** you for bringing this to our attention. We have located the ticket you created about this issue, ticket #*******, and have made sure it's been sent to the appropriate team for further review. While we apologize for the delay in following up with you about this issue, we can assure you that our team will follow up with you as soon as they are able to. We appreciate your patience in the meantime, and we look forward to helping get this issue taken care of!

• Initial Complaint

  Date:11/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I had a subscription with Scribd which I canceled in April. Scribd stopped charging me, but in September 2024, it started the automatic monthly billing again @***** per month. The method of payment was automatically charging my card, and it was three months before I noticed the charge. I complained to the company, but they would only cancel my account ... no refund.

  Business Response

  Date: 12/18/2024

  Thank you for bringing this to our attention! As mentioned in the ticket you created for this issue, ticket #*******, we are not able to offer a refund for your charge since it does not meet the requirements outlined in our Refund Policy. According to our policy, charges must not be older than 30 days and not have been used to access premium content in order to be eligible for a refund. You can review this policy here if you wish: **********************
  With regards as to why these charges started, our system shows that you started a new trial subscription with us for this account on August 19, 2024. After your free trial period ended, your account automatically enrolled in a recurring subscription. Since your subscription was not canceled, you were charged for the subscription as outlined in our Subscriber Agreement. You can view this here if you wish: ***********************************
  We hope this helps provide some clarity.

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22616967
  
  I am rejecting this response because: The reply from Scribd was incorrect. I did not restart my subscription as stated. 

  
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 12/19/2024

  The customer started a subscription on August 19, 2024. At registration, they agreed to our ToS and recurring subscription. Per the customers ticket #*******, they accessed premium content after the subscription renewed, making them ineligible for a refund. Thanks! -GT

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22616967
  
  I am rejecting this response because: as I stated before, the reply from Scribd is incorrect. Scribd had my contact and credit card information from my cancelled subscription, so they were able to restart monthly billing without me requesting it. Scribd states that I was using the service. I was not aware of that. Evidently there is both premium and non-premium (free) content on the same web site and that their system was allowing me to use the premium content, and charging me for it. I was not aware that this was happening.  It is not reasonable to expect me to pay for something i had not agree to pay for. 

  I don't want to argue about this any more. I suggest that BBB keep my complaint so that it is available to other consumers.

  
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of SCRIBD and cancelled membership in Jan. 2022. I received the confirmation email that my membership is cancelled (attached). Since December 2022, SCRIBD secretly charged my credit card on their record every month till November 2024, namely $11.99 for each month. Three-year credit card charges are attached as well. During the 24 months, I have never received a single email or invoice from SCRIBD stating they are charging me. I sent emails five times to ********************************** and ************************************ from Nov. 13, 2024 as they have no phone number listed. On Nov. 15, 2024, a technical support named Kefiloe Molaba stated that I may have duplicate account registered with "****************************************". Although I did have a *** account, it was ****************************** More importantly, I graduated from *** in May 2020 and my UML email address has been inactivated since June 2020 (my diploma is attached). It is unreasonable to charge a customer two years after the email address is inactivated and using so called duplicate account as an excuse. Unfortunately, I have not received any reply from SCRIBD so ****** is simply unacceptable to charge a client for 24 months consecutively eight months after the membership is cancelled. I therefore request SCRIBD to refund $287.76 to me as soon as possible.

• Initial Complaint

  Date:11/20/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my annual Scribd/Everand prescription then I was locked out of my account on 11/1/2024. I get an error message saying I've tried to login to my account too many times and my account is locked and I should contact Customer Service. I've sent 5 emails to Customer (no)Service and my issue isn't resolved.

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a monthly membership at $11.99 per month. Three months ago they started double-billing us, charging us twice each month. One of these monthly charges never showed up on the platform's "Billing History" in our account section, but did show up on our bank's monthly statement, along with the debit. In effect, they created a "ghost" acount for us in addition to our actual account. The ghost account typically posted on or around the 8th of each month, while our actual legitimate account posted on or around the 15th. This was easy to prove, it was in plain black and white on the bank's monthly statements. We sent them all the details and evidence they ever could have needed to effect a refund, and they eventually responded with some outlandish double-talking nonsense. The only part that was unequivocal was they weren't going to refund any of the illegitimate charges... or anything else. To compound the problem, we cancelled on the 6th of November aside from filing our complaint with the company, and they charged us AGAIN on the 8th and reclassified our account as active, with future charges forthcoming. These people are just straight-up thieves, I mean beyond any doubt. They are probably doing this to a mind-numbing number of people, and the fact that these people are not investigated, prosecuted and jailed exposes a glaring hole in the criminal justice system that needs to be plugged immediately. Companies like this with no integrity have no incentive to play it straight anymore because there are no apparent repercussions for their specific class of internet fraud and theft. Really what I have experienced with this company is beyond belief and has left me stunned.

• Initial Complaint

  Date:11/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account with Scribd in 2018. On Nov 16, 2024 I noticed a charge by Scribd on my account for *****. I have not ordered anything from this company for years and now they charge me for a service I DO NOT HAVE. I have read numerous complaints against this company for similar issues and believe I have been the victim of a fraudulant charge and from all of the complaints I have read it seems to be a practice of this company to randomly charge previous customers because they still store the customer's Bank Account info. So either this was done on purpose, or someone in the company has likely stolen account information and is doing this to steal money from customers. Whatever the case may be, I demand a refund and DEMAND all of my financial data be purged from this companies records. AND I want evidence they have complied.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trail of scribd and deleted the subscription within the free trial time period. Scribd has continued to charge my ****** account a monthly fee. I looked to confirm that my subscription waa cancelled on 1) the scribd website,2) my subscriptions on my phone and 3) on my active subscriptions on ****** and its clear that my subscription was cancelled when it should have been (no active subscriptions). I have emailed Scribd with no response.

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice of a charge to my checking account by ****** 11/1/24. I contacted scribd on 11/2/24 to request a refund. They said someone would contact me. Nobody did so I filed a refund with ******. They denied it & said I enrolled in it. I didnt and dont have access to that system to request a refund. I called & put a request in again & included the number on ******. Its been over a week and no credit. My bank is disputing this but may take a while. This charged caused me multiple overdraft fees. I want a refund. This is an unauthorized charge.