Business Profile

Internet Services

Scribd

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

268 total complaints in the last 3 years.
73 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for a scribe account and I've never even heard of this company. I did not sign up for this subscription nor do I know how to log in to cancel the subscription because I did not sign up for it. I need my credit card taken off of automatic payment
Business Response
Date: 02/23/2025
Hi there, Thanks for reaching out. We would be happy to look into this for the customer as there is no account associated with their contacting email. The user can submit a ticket directly at ********************************* to be connected with one of our support agents. Thank you! -GT
Initial Complaint
Date:02/10/2025
Type:Order Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complaint against ******* (formerly Scribd), a book and audiobook subscription service. I pre-paid for a year's subscription in exchange for unlimited reading/listening to any content on their site. In November of 2024, they started hounding me to "upgrade" to the new subscription plan that offered "1 unlock per month" for premium titles. Since I had well over 100 titles in my saved list and only ONE title required an "unlock", I decided to "upgrade". As soon as I "upgraded", ALL of the titles required an "unlock", effectively taking my pre-paid service from unlimited to 1 title per month. I complained to ******* and they offered me 3 extra unlocks. Since I listen to at least 10 titles per month, this was not equitable. I lost 3 months of my pre-paid unlimited membership due to their fraudulent advertising of the "upgrade". I have complained to Everand extensively, but they do not care. I doubt I am the only furious customer. In addition, to taking the context from unlimited to 1 title per month, their app no longer functions properly. Obviously, when my membership renews in March, I will NOT be renewing. This company has not done right by its pre-paid members and there should be consequences for fraudulent messaging. They knew exactly what they were doing and do not care at all that they did not honor their agreement.
Initial Complaint
Date:02/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to Scribd in June 2024 and used it for only two days before finding it unhelpful and proceeded to cancel my account. Despite canceling the account during trial period, I discovered in August 2024 that I was being charged for June and July, which led me to initiate a chargeback via my credit card company. Upon reviewing my Scribd transaction, I noticed that Scribd claimed to have refunded my fee, but the refund went to a different card, which was foreign to me,Regardless, in my correspondence to Scribd in August 11 2024, the representative explained the charge, and most importantly noted that "the subscription has been canceled, and no additional charges will occur." (see attachment). Therefore, I was surprised to receive an outstanding charge notice from my credit card company this month, as I rarely use this card and it has always had a positive balance. After reviewing of recent months' statements, I was shocked to find out that my Scribd subscription is STILL active, and has been continuously charged $14.55/month (see attachments showing Jul - Dec 2024 monthly charged to the same Scribd Account #**********. This situation feels not only unethical but almost fraudulent. It is only fair that Scribd issues a full refund for the amount charged since their confirmation of my subscription cancellation on August 11, 2024, which amounts to $14.55x5 = $72.75.
Business Response
Date: 02/10/2025
Thank you for bringing this to our attention. We were able to locate the ticket you created for this issue, ticket #*******. We have escalated it to our specialized billing team, and they will follow up with you about this issue as soon as they are able. We appreciate your patience in the meantime, and we look forward to getting this issue resolved for you.
Customer Answer
Date: 02/11/2025

Complaint: 22915543

I am rejecting this response because:
The message noted "We have escalated it to our specialized billing team, and they will follow up with you about this issue as soon as they are able. We appreciate your patience in the meantime, and we look forward to getting this issue resolved for you."
In essence it means nothing has been done yet, and I can attest that no one from Scribd has followed up with me on this issue (despite me writing to their **************** team twice before seeking assistance from BBB).
Until I hear back from their team on how to resolve the unethical charge, I consider this case open.
Sincerely,

**** Kong
Business Response
Date: 02/11/2025
Hello, One of our agents has responded to the users help desk ticket #******* and is awaiting the users response. Thank you! -GT
Customer Answer
Date: 02/16/2025

Complaint: 22915543

I am rejecting this response because:
Scribd has reached out for additional information, which I provided, but I have yet to receive any follow from them.
I will keep this complaint open until I receive a fair and reasonable response on the unethical billing claim.
Sincerely,

**** Kong
Business Response
Date: 02/19/2025
Hi there, we responded to this customers ticket #******* on 2/** explaining the charge they are inquiring on. The customer can follow up on their ticket if they have any other questions. Thanks! -GT
Initial Complaint
Date:02/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a free subscription for 30 days in October 2023. I canceled my subscription on October 22, 2023. However, I was still filled anyways for 1199 that month. Even though I do not have an account with script because I canceled my free subscription, they continue to bill me monthly when I contacted their support team at ****************** They send an automated email about a refund and how about they cant request a refund. When I say, please confirm my account is canceled, they say they cant find my account or they simply dont respond. I believe that they are using my debit card under different accounts or email addresses to charge me, because I do not have an account with them. This is the second time this is happened with this company to me, so I believe this is a scam.
Business Response
Date: 02/04/2025
This customers contacting account has no active subscription. We will need further information to find the account responsible. This information has been requested through the customers help desk ticket #*******. Any response should be sent there! Thanks! -GT
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction occurred on 1/24/24 in what appears to have stemmed from being hacked because I was able to be directed to a place in my phone through apple setting where there was a hidden email address. I did not recognize the portion of the email I did see. They told me the email address linked to the account is ***********************************************************. And, now they want me to provide the full email address which I don't have because it is not mine. I provided what I do have which is the screenshot I have attached here. We have gone back and forth - 11 emails now. I asked for someone to call me; they said they do not do phone calls nor do they list a phone number anywhere that I could find on the internet. They also refuse to have a manager email me. We have gone round and round. I need the subscription canceled and my money refunded. I do see online that there have been many people with a similar problem with this company.
Business Response
Date: 02/01/2025
Thank you for bringing this to our attention. We located your ticket filed about this issue, ticket #*******. We have escalated it accordingly, and one of our senior support agents will follow up with you about this issue as soon as they are able. Please note that they will follow up with you through your ticket, as we do not offer phone support at this time.
For any further questions or concerns regarding this issue, please follow up with us via the ticket mentioned above so that we can address them. We appreciate your patience in the meantime, and we look forward to getting this issue taken care of for you.
Initial Complaint
Date:01/23/2025
Type:Sales and Advertising Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to this company and was promised unlimited availability on all of their products. My subscription does not expire until 5/28/25, but they changed the plan structure in the last few months, and now I am not getting what I paid for. They did NOT notify customers of the plan changes or that they would go into effect while I had a paid subscription. The changes to their plan have made my subscription useless - they are limiting the number of books I can read and removing features like sheet music that I use very often. Due to their failure to notify their customer of a change in the terms and conditions, I feel I am entitled to at least a partial refund of $42.50 to pay for the four months I have left on my subscription or a full refund of the year's price because they changed the terms without notification.
Initial Complaint
Date:01/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a subscription to Everand it was for unlimited listening and reading of audiobooks and ebooks. Last month scribd changed their plans to where you only get one book or three books. There is no flexibility with these plans and they are very restrictive in that if you don't use any books they don't roll over this is not what I signed up for. I think these changes should have been made after peoples plan expire. I wrote the company asking for a pro rated partial refund as I am on a annual plan and that was ten days ago. I have not heard back from them. All I want is a plan that offers either unlimited access like before more flexibility in these plans like being able to pay for additional unlocks as needed or my money back. I used to love scribd but I am very angry about what they have done and how they have gone about doing it.
Business Response
Date: 01/21/2025
Thank you for bringing this to our attention. We located the ticket you created about this issue, ticket #*******. While we apologize for the delay in following up with you about this issue, we have escalated your ticket to our specialized team accordingly, and we can assure you that they will follow up with you as soon as they are able. We appreciate your patience in the meantime!
Customer Answer
Date: 01/21/2025

Complaint: 22830545

I am rejecting this response because: business says my issue has been escalated to a special team who can resolve this. I will wait to see what happens.

Sincerely,

******* *********
Business Response
Date: 01/22/2025
Hi there, This customer has been assisted in their help desk ticket #*******. We are unable to provide a partial refund for unused time on an annual charge. The subscription is canceled and will not auto renew but the user will have access until the end of the time paid for. Thanks!
Customer Answer
Date: 01/22/2025

Complaint: 22830545

I am rejecting this response because: I understand businesses constantly try to come out with new products and services. In this case although I am not a fan of the new plans. Having said that if you are going to change plans there is a right way and a wrong way to do it. There is no flexibility what so ever. You can't purchase more books and I think that if you unlock a title you should have access to it forever, even if your subscription expires you should always have access to books you unlocked.. In this case I am going to have to agree to disagree. I am very disappointed at how Scribd implemented these plans.

Sincerely,

******* *********
Initial Complaint
Date:01/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 21, 2024, I was charged $119.88 by Scribd for a subscription I had canceled during the free trial period. Despite my cancellation, Scribd failed to provide confirmation and instead canceled my account without notice. I can no longer log in using my email address *********************** which means I have no access to the services Scribd charged me for.I have contacted Scribd multiple times to resolve this issue, but I have only received automated responses and no resolution. I also filed a dispute with my bank, ****, which requested proof of cancellation. However, Scribd has not responded to my requests for evidence, leaving me without any way to verify my cancellation.Scribds actionscharging me while canceling my account and denying accessconstitute unfair billing practices. I am requesting a full refund of $119.88 for the subscription I cannot use.
Business Response
Date: 01/19/2025
The customers account shows the subscription was not successfully canceled, which is why there were charged. The customer has filed a chargeback for the charge they would like refunded. We're unable to provide any refund or assistance for the chargebacks, as the payments have already been removed from our processing system. However, we can confirm the subscription has been canceled, and no additional charges will occur. The customer will need to reach out to their bank directly for any inquiries on this chargeback as informed in their help ticket #*******. Thanks! -GT
Customer Answer
Date: 01/20/2025

Complaint: 22830450

I am rejecting this response because:
Dear BBB Representative,
Thank you for forwarding Scribds response to my complaint. Unfortunately, their explanation confirms my concerns about their unethical business practices and failure to provide a fair resolution.
Key Issues:
1) Unsuccessful Cancellation and Lack of Notification: Scribd claims my subscription was not successfully canceled but failed to notify me or provide an opportunity to address the issue before charging $119.88. Their failure to communicate directly led to this charge, which I disputed in good faith.
2) Blocking Account While Retaining Payment: Scribd admits they blocked my account after I initiated the chargeback with my bank, effectively denying me access to the services I paid for. Blocking access while retaining a full-year payment of $119.88 is both unethical and fraudulent.
3) Refund Reversal: Scribd acknowledges that my bank initially refunded the charge but later reversed the decision in their favor. This means Scribd has received my payment, yet they continue to claim they cannot process a refund. Scribds refusal to take accountability has left me without access to the service or my money.
4) Delayed Response to My Inquiries: Scribd ignored my numerous attempts to contact them regarding this issue. Their automated reply stated I would receive a response within ***** hours, yet no action was taken for over a month. It is clear Scribd only responded after I escalated the matter through the BBB. This demonstrates a lack of respect for their customers and a failure to provide timely support. I have attached their email response that I received last night.
My Request:
I am requesting a full refund of $119.88, as Scribd:
- Failed to notify me about issues with my cancellation.
- Charged me for a service I was unable to access.
- Retained my money after the banks decision, even though no services were rendered.
Scribds actions demonstrate unfair billing practices and a lack of accountability. I trust the BBB will assist in ensuring Scribd resolves this matter fairly.
Thank you for your time and attention to this issue.
Sincerely,
Muhammad ******** ********
Business Response
Date: 01/23/2025
As this user has been informed in help desk ticket #*******, we have manually processed a refund as a one time courtesy. While we are unable to restore the account, we can assure that there is no subscription as the account is deleted. No future charges will occur from this account. In the future, should a refund be needed, the user should contact us before filing a chargeback. Thanks! -GT
Initial Complaint
Date:01/14/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been contacting Scribd since April 2024 when I noticed they had then money from my bank acct. that I did not authorize. I told them this and told them to stop taking money from my account and to refund the money they took. They replied asking for information I would not have. The log on info to the fraudulent acct. how would I even know that. The email acct associated with the fraudulent acct along with the email sent when acct was first started. I would have none of this and told them that. I did give them what I could. The screenshots of all the charges taken from me. The ** that it was taken from. ***. then I would hear nothing. They are still taking money from me and even today sent me another email asking for the same info Ive already sent several times. I had told them months ago I was disabled and lived on fixed income and could not afford this. I believe they see me as easy prey and take advantage of me every month. They should have stopped taking money from the first time I contacted them in April but they continue to take from me for an account they have been repeatedly told is fraudulent. I have every email sent an received since this all started. I emailed them once again today telling the to call me because Im tired of the computer generated emails from them that are just stall tactics. Of course right after sending I got another automated email. I want a rerun for every month they have continued to take my money. They owe me over $100 now. I will not stop until I have every ***** refunded to me.
Business Response
Date: 01/15/2025
Thank you for bringing this to our attention. To start with, please note that we do not offer phone support at this time, though we are happy to assist you with any issues that you may have via email.

While we were able to locate your ticket for this issue, ticket #*******, it does not appear that the information you have provided has allowed us to locate this account. Please note that we will need screenshots that show the full information for one of these recent charges in order to locate this subscription. This is because this should contain the order number, which is what we use to locate the account. None of the screenshots you provided appear to include this order number, which is why we requested further information.

Please also note that the email address you provided is not connected to an active subscription, as our system shows this subscription was canceled in 2017. This means that the account with your active subscription is under a different email address, and we will need to locate this account before we can assist you further with this request. This is because we are not able to either cancel a subscription or refund any charges without first locating the responsible account in our system.

Because of this, we ask that you follow up with us with the requested information through your ticket #*******. Once you provide us with the requested information, we will then be happy to assist you further with your request. For any other questions that you may have about this issue, please follow up with us about them through that ticket as well, as that will be the best way to get them addressed.

We look forward to hearing from you, and we wish you a wonderful rest of your day in the meanwhile.
Customer Answer
Date: 01/18/2025

Complaint: 22811483

I am rejecting this response because:
I cannot give them information I do not have. This is an account I DID NOT sign up for. So how would I have the email address or anything related to this fraudulent account. Which I have told them repeatedly. I have given them all the info i could on several occasions. I have screenshots of the charges that has been taken out monthly since April because that is what they asked for. I dont have order numbers because Im assuming they go to whatever email is associated to this fraudulent acct. I have also informed them that legally they should have stopped taking money out of my account from the first time I contacted them and informed them this was not my account and I did not sign up for it. But they continued to take money knowing it was fraudulent. Even after I continued to email them and tell them again it wasnt my account and to stop taking money out and to refund my money. For them to reply to my complaint on here and act like they hav been trying to help me but I havent given them the information they needed is ridiculous. If they can find the account every month to charge me for it then they can find the account it goes to. The last few replies from them have been about copyright stuff that I know nothing about and has nothing to do with my issue with them. They have the last four numbers of my credit card which would lead them to the account that they keep charging me for. That would give them all the information they need. As far as the email and order/transaction numbers. Ive ***t screenshots several times of the charges on my bank statements which they asked for. Ive told them this is a real hardship for me because Im disabled and live on a fixed income that barely allow me to get by every month. They have never *** a person email that made me think they cared or were even doing anything to get this resolved. Ive got computer generated emails that say the same thing an ask for the same ridiculous information they know I wouldnt have. I want a refund. They have illegally been taking money from me since April.
Sincerely,

********* ******
Business Response
Date: 01/22/2025
As mentioned in our previous response, we will not be able to issue any refunds or cancel a subscription without first locating the account it is connected to. In order to assist further, we would need the additional information that we requested in the ticket #*******, and we have not yet received any of this requested information. We will need the customer to follow up with us with the information we have requested should they like for us to assist further with this issue.
Customer Answer
Date: 01/23/2025

Complaint: 22811483

I am rejecting this response because:Scribd has repeatedly asked for information in a computer generated response asking for information that would be impossible for me to have. I wouldnt know the email account that was used because I did not set it up. I wouldnt have transaction numbers from the account because its not my account and Im pretty sure that information is sent to the email that the account is associated with. I dont know the log in information because again, I didnt sign up for this account so how would I know how to log in to it. I have given them a screenshot of the card that is being charged. They wanted the first 5 numbers as well as the last 5-6 numbers. They have no problem finding the account when they charge me for it. They asked for the credit card being charged for a reason. I dont believe you cannot locate an account when you have the credit card number being charged as well as my name. They also started sending me response emails regarding copyright information that has absolutely nothing to do with my complaint and request for the money they have taken to be refunded. They are all stall tactics and a way to try and get out of refunding my money by saying if I cant give them information they know I dont have them they cant find th account and refund my money. They also havent responded to the fact that legally they should have stopped all charges after I contacted them in April and informed them that the account was not mine and was fraudulent. For that reason alone they should issue me a refund. There are hundreds of complaints against them for the same exact reason I am filing a complaint. This is obviously a common practice of theirs and its unethical and they should be held accountable for their shady business practices. The last reply on here from them was much like this most recent one. Placing the blame on me saying I have not provided the information they need which is just not true. I have sent them all the information that I could but again there is information I simply wouldnt have because its not my account. This has caused me a lot of stress that has effected my health because I live on a very small fixed income and the amount they have taken from me Im sure is nothing to them but for someone who just barely gets by every month, it is significant to me. Because they have illegally continued to take money every month I have had to close my former account and set up a new one. Which meant I had to contact all the bills I have had automatically set up to be withdrawn to and explain that they had to freeze my account until I receive a new card in mail which will be another 4-5 days. My SSDI check is directly deposited and I can only hope my card arrives before the date of my next direct deposit. I have not been able to get to my own money and will not be able to until I have new card. This alone has been very stressful because there are things I need buy. I had asked for someone to call me but their response was they didnt have a customer service number. But they have phones Im sure and it is possible to use one of those to dial my number to call me and speak to me and stop hiding behind these worthless emails they keep sending. This has gone on long enough and they need to stop stalling and refund the money they have taken. If you have to steal money from people in order to run your business, then you shouldnt be allowed to have one. #refundmoney

Sincerely,

********* ******
Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a free trial, as advertised on the Scribd website. I cancelled within 24 hours of registering, yet was charged a fee within a few days. When I contacted the company for a refund, they refused and gave me the run-around. They advertised a free 30-day trial, but charged me almost immediately.
Business Response
Date: 01/14/2025
This customer signed up for a subscription on December 09,2024 and was charged as they have had a previous free trial. As per their help ticket #*******, they filed for a chargeback through ******. Once a chargeback is filed, the transaction is finalized in our system and we are unable to provide a refund. Any further inquiries on this transaction will need to be sent directly to ******. Thanks! -GT
Customer Answer
Date: 01/15/2025

Complaint: ********

I am rejecting this response because:
As I already explained to Scribed representatives when I emailed their customer service, ****** has repeatedly directed me back to Scribd. ****** indicates the charge has already been paid out to Scribd, so ****** no longer has access to the transaction, and therefore cannot reverse it. Scribd has my money through unethical methods, lacking transparency and honesty. When I signed up for the free trial, nowhere did it indicate that I had apparently (so they claim) already used my free trial, nowhere did it indicate that I would be charged immediately. Throughout the entire process, it was indicated that I was signing up for a FREE trial.
This non-specific claim that they are somehow "unable" to refund my money is a ridiculous aversion tactic and should not be tolerated. A simple payment to me of the exact amount that was charged is all that is required, and any business can do this easily. I cancelled within 24-hours and never even used what was supposed to be a free 30-day trial, there is absolutely no reason or excuse why my money cannot be refunded. As I explained to Scribd representatives through email, when Scribd scams many users out of $14 per day, this adds up to a LOT of money. Scribd likely assumes consumers will “let it go” because it’s not a large amount, but I will not, in order to help protect others from being scammed by unethical business practices like this.

Sincerely,

Jillian E******
Business Response
Date: 01/16/2025
This user had a trial back in February which was immediately canceled. Only new users are offered free trials which is why they were charged immediately. Per the users help desk ticket #*******, we provided a refund for this charge as a one time courtesy. This refund should appear in the users account within a week. Thanks! -GT
Customer Answer
Date: 01/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
To be clear, not because this is a "one time courtesy", but because this money was taken from me unethically, without notice, and it was rightfully refunded to me - as it should have been, and as it should be for any other customers who have been victims of this scam.

Sincerely,

Jillian E******

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