Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

• 

  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

• 

  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a subscription to Scribd. I cancelled it after a month and continued to be charged despite cancelling. I even removed my payment method and somehow my ****** account continues to get charged. I have complained multiple times to Scribed support. They have not refunded me and do not help with the issue at all. I know I'm not alone as many other people have complained of the same issue. There are entire reddit threads about this. I have not been refunded for 10/02/2024 and 11/02/2024. I'm concerned that my financial information has been stolen from this company and worried that they will continue to fraudulently take my money without refunding me. I know it may seem like a small amount of money but it's the act that's terrifying. I'm including a picture of the last two withdrawals from Scribed that were unauthorized and my Scribd account that says my account was cancelled in September and that there is no payment information to be charged. If I can't get a refund, please do something to stop this company. They are a scam. I am a criminal attorney so believe me when I say these folks are criminal.

  Business Response

  Date: 11/04/2024

  Hello *****,

  We appreciate your message and understand your frustration. Our support team has responded to your ticket #*******. In summary, we are looking into this for you, but we need you to respond with the additional information requested. Once we have your response, we can move forward with your request. Thank you for your understanding!

• Initial Complaint

  Date:11/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10 3 24 I canceled the subscription which was monthly, was never ever yearly! A month to the day later I am charged $119.88! I attached the proof directly from my account that it was canceled! This is illegal usiness practices. You cannot take it upon yourself as a business to allow the consumer to cancel your subscription, but then go behind their back and charge them for a whole year instead!

  Business Response

  Date: 11/02/2024

  Hello ******, we apologize for the experience that you have had! We completely understand your concern regarding this charge, and our team wants to make this right for you.

  Reviewing the Scribd, Inc. account under the email address that you provided, we can confirm that your monthly subscription expired on October 03, 2024, and there have been no new charges linked to that account. This likely means the annual subscription charge you received is associated with another account in our system.

  Not to worry - an account specialist has located your support ticket #******* and they are sending a response to obtain some additional information to track down the charge on our end. Once you respond to that ticket with the requested information, we'll work to ensure this subscription is canceled and issue a refund, if available. Thank you so much, and we look forward to getting this resolved as soon as possible! -MW

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged by Scribd even though I do not have an account with them. I have opened several complaints on their website, but I have received no response. Instead, my complaints are labeled "Solved." I would like a refund for all payments. I went on to Scribd the website to cancel the subscription but it says I don't have one! Their website does not have my credit card information on file, so how am I getting charged?Scribd.com is a fraudulent company. I notice on the BBB site that many people have this same complaint. Perhaps we should unite in a class action law suit against this company for stealing our money.I have been charged monthly since March 2024 and want a full refund of all charges.

  Business Response

  Date: 10/31/2024

  Hello *****, thank you for taking the time to contact us about this! We completely understand your concern regarding these charges and it appears that a member of our support team has located a potential duplicate account that may be linked to the subscription in question.

  A member of our support team has responded to your ticket #******* via email, requesting some additional information to verify the account that we found. Once you respond to that email with the information requested, we can move forward with refunding any charges that may be available. Of course, if you have any questions, please let us know in your response and we'll be happy to address those as well. Thank you again, and we look forward to getting this resolved for you. Have a great day! -MW

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a free trial from Scribd 8/23. I didnt continue with Scribd but they continually take money out each year, this is the 2nd time now. 9/23 and now 9/24. I am not authorizing this and have no receipts in my email to show it even goes to any online account I own. They are taking my money without my permission and with no phone number to call I am having to wait on email responses. The person communicating with me has been nice but has stopped communicating and has not resolved the issue. I cant provide any account information because I dont own the account that is taking my money.

  Business Response

  Date: 10/23/2024

  Hello ******, thank you for reaching out about this. We completely understand your concern here, and we'll gladly work to clear up any confusion regarding this subscription! Please note that we've also sent a response to support ticket #******* with more information on this as well.

  After further investigation, we located a duplicate trial subscription that was started on August 26, 2023, with the email address ************************** in order to read the book "A Bear Called **********: **********, Book 1." It appears that you did successfully verify the email address on the account, so we want to assure you that we do send a reminder email before the free trial ends and the subscription is billed for.
  
  We recommend checking your spam/junk folder, as email providers can sometimes sort messages incorrectly. If you have email forwarding set up or if the email address on file for your account needs to be corrected (for example, if it contains a typo), the reminder may have been sent to a different address or not received. However, if there's any chance this reminder email was routed to your Spam/Junk folder, it's possible your email provider may have automatically deleted items in that folder as the reminder email notification would have been sent out over 12 months ago.

  Moving forward, while we'd be happy to help with your refund request, we're unable to refund transactions that are involved in a chargeback as the resolution center at your bank or card issuer will be processing your request at this point. We can confirm the subscription has expired, and we strongly encourage you to follow-up with your banking institute for an update on your chargeback case.

  If you have any other questions or concerns, please don't hesitate to respond directly to your ticket #******* and we'll be happy to address those for you. Thank you again for your time and understanding! -MW

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22462055
  
  I am rejecting this response because:

  I understand I signed up for a free trial and a paid subscription follows if not canceled. There are no receipts of last years charge or this years in my email, not in spam, not in any folder. Its just not there. Also, I cannot get into my Scribd account. So, were still in a situation where you have charged me for something and will not refund me and will not let me get into the account for which I paid (and you will not refund). Do you see the problem here? I understand you canceled my subscription going forward but that doesnt fix the rest. I appreciate the professional manner in which you communicate via email but the problem is still not solved and you only seem to respond to my questions now if I message through BBB first. 
  

  Thank you.
  
  Sincerely,
  
  ****** Joy *******

  Business Response

  Date: 10/24/2024

  Hello ******, thank you for the response here. We're truly sorry if you didn't receive our response to ticket #******* that was sent today (October 24, 2024), but we're happy to provide clarification.

  First, we've confirmed that you cannot access the account as our anti-fraud protection systems flagged and blocked this account due to the chargeback that you filed for the latest charge on the account. Moving forward, while our team would be more than happy to assist with your refund request, regretfully, any refund related to the most recent transaction will need to be handled directly through your bank or card issuer as we do not have the ability to refund a transaction that's involved in a chargeback or dispute case.

  Also, we're so sorry if you did not receive the reminder email as this would have initially been sent to you when your trial renewed in 2023. If this reminder notification was mistakenly routed to your spam/junk folder and your service provider cleans those out automatically then that reminder notification may no longer be available to you.

  If you should have any other questions or concerns, please don't hesitate to reply to ticket #******* and we'll address those as soon as possible. Thank you again! -MW

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged by Scribd eventhough I do not have an account with them. I would like a refund for all payments. I went on to Scribd the website to cancel the subscription but it says I don't have one!

  Business Response

  Date: 10/17/2024

  Hello *******, thank you for bringing this to our attention. We apologize for any concern this situation might have caused, and we'll gladly work to make this right.

  We see that you're currently in contact with our support team where you verified the email address ********************* that's associated with a duplicate account in our system. It appears you registered this account and activated a free trial subscription on March 29, 2020. However, it appears that the email address "bounced" email messages from Scribd.com, so it's possible that you did not receive our subscription reminder emails.

  We've responded directly to your support ticket #******* with more information on this, along with confirmation of cancelation and details regarding any available refunds that were provided. If you should have any other questions or concerns, please don't hesitate to let us know in your response to ticket #*******. Thank you again, and have a great day! -MW

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defunded and disrespected: It looks like my issue with Scribd is far from unique.I recently discovered that Ive been charged two-three times/month since 2021. While most wouldve caught this much sooner, Ive not been diligent with most things due to chronic pain/illness throughout these years.I, too, was told that three accounts would be merged into the one and that Id be refunded for only the prior months over-charged amounts.Scribd policy states that it will only refund requests made within thirty days of a charge. I did not know the other accounts existed, so how could I have cancelled them within thirty days?! I read in another of these BBB complaints that Scribd could scrutinize an accounts inactivity and would thereby refund those that were ***************************'s policy also says of fraud, If it's determined that your account has been taken over by a third party and used fraudulently, we will issue you a refund. While Scribd isnt technically a third party, I did not authorize these charges, so it itself used my account fraudulently. (Someone over there had to attach my credit card to the other emails, two of which I havent even used in a couple of decades!)Scribd further maintains that If it's determined that Scribd, Inc. charged you in error, we'll issue a refund. Well?!The customer service *** with whom I was in contact could have cared less (and consequentially my sense of courtesy toward her has by now flown the proverbial coop). Her robotic form letters neither addressed my concerns nor bothered to take my monetary loss into consideration. I asked her to escalate my complaint, but it appears that she had already closed it and put it into the auto-response queue (I received the identical letter to the one that followed my last message) without assuring my satisfaction.This is just the first stop in my crusade to be reimbursed. Ill be contacting the ************************ (which handles frauds, scams and bad business practices) next.

  Business Response

  Date: 10/05/2024

  Hello Victoria, 
  
  Thank you for following up on this. 
  
  I located your support tickets and have created a new follow-up ticket #5821699.
  
  I was able to issue 2 additional refunds and I am in the process of reviewing the other transactions. 
  
  Please reply directly to the email so we can continue processing your refund request. 

  Customer Answer

  Date: 10/10/2024

   
  
  Complaint: 22382506
  
  
  
  I am rejecting this response.

   

  Again, my complaint is that my monthly subscription charges
  were doubled and tripled from (at least) 2021 through August/September 2024.

   
  

  While I appreciate the respondent’s statement that they are “in
  the process of reviewing the other transactions” (having allowed me two additional
  refunds), I have no assurance that this is indeed the case.
  

   

  That Scribd is undeniably aware of this issue is documented by
  its own responses to the innumerable complaints that unambiguously mirror mine—on
  this site alone! Such scrupulous disregard (not correcting this known and particularly
  grave problem) is evidence of fraud.
  

   

  I, though, given the frequency and knowing neglect, have now
  gained the more likely impression that Scribd is running a scam using a methodical
  system for extracting illegitimate monies from its already paying customers.
  

   

  I expect Scribd to ‘REIMBURSE’ me each of its unauthorized
  confiscations and expeditiously.
  
  
  
  Sincerely,
  
  
  
  Victoria Lee

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know the full details but my daughter who is 14 and her boyfriend opens a free trial in my name on my computer from scribd and the other day when I went to pay my utility's bill there was almost 14 bucks missing out of my ****** bill pay account. I found out out was scribd and was ferrous to discover someone was using my info for this free trial. It was about ***** as and how to make them. I found out my daughter's boyfriend was involved and long story short my daughters grounded for the rest of the year and if I see this pink again around my daughter this pink and his father are going to hear from me. But these people let 2 teenagers access my account and download **** ***** Sorry for the language but scribd has me very upset . Know my daughter has a fair understanding of how to make *** and I can't pay my utility's bill because scribd took money from my account that I did not authorize. Please help.

  Business Response

  Date: 09/16/2024

  Hello Matthew,

  Thank you for bringing this to our attention! We've responded and solved to your ticket #*******. To summarize, we've refunded your recent charge and made sure the account has been closed. Please allow up to a week for the funds to be returned to you. I hope this was helpful! Thanks again for your message and have a great rest of your day! -FC

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card has been debited monthly since 2024 from Scribd but I have not subscribed to their services or use them. Hopefully, my credit institution disputes the charges every month but I need them to cancel the recurring payment.

  Business Response

  Date: 09/04/2024

  Thank you for bringing this to our attention! We were able to locate the ticket you filed with us, ticket #*******. We have gone ahead and escalated your ticket, and one of our specialists will follow up with you to assist you further with this issue as soon as they are able. Should you have any further questions or concerns in the meantime, please follow up with us about them via this ticket and we'll be happy to help. We look forward to getting this issue taken care of for you!

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account with Scribd, but was charged $12.98 by this company on August 17, 2024. I reached out to Scibd's customer service, requesting a refund and that the account using my card was terminated. I explained that this was a fraudulent charge that I did not authorize, and I provided all the necessary information I could when asked, including screenshots of my bank statement as proof of the transaction. Despite this, Scribd's customer service continued to be unhelpful, repeatedly asking me to verify information regarding the account and to provide a emailed receipt of the transaction, despite me repeatedly explaining that I do not have that information as someone that I did not personally know stole my debit card information and was using it pay for their membership without my permission.
  On August 20th, a Scribd representative reached out to tell me they finally tracked down the membership I was being charged for, but they were unable to close the account or remove my card from the account because I could not complete the verification process. The verification process in question? Provide the full email of the stranger that was using my stolen debit card information, something I already explained numerous times I could not do. I explained this to the representative again, and did not receive a response for 10 whole days.
  By this point, I became frustrated by Scribd's lack of customer support and chose to contact my bank to report the card as compromised and dispute Scribd's charge through them. My bank quickly issued a refund, closed the card Scribd charged, and issued me a new card.
  That being said, I'm still concerned because this company is still refusing to close the account of the person who stole my previous card's information, despite my multiple explanations, and I've heard this company is notorious for requesting new card information from banks to continue to charge victims such as myself when caught in this predicament.

  Business Response

  Date: 09/04/2024

  Thank you for bringing this to our attention! After checking our system, we were able to locate the ticket you filed about this issue, ticket #*******.
  
  To clarify, we have not taken any action on the account we located, as we have not been able to conclusively verify that this is the correct account that is causing these charges. This is why we issued a test refund for this account, since canceling the incorrect account will do nothing to stop the charges you are receiving. Of course, once we have verified that we have located the correct account, we will be happy to take any needed actions on it to ensure that you see no further charges.
  
  To this end, please follow up with us through your ticket #******* to let us know if you have received the test refund that we issued and we will be happy to get this issue taken care of for you.
  
  In the meantime, we hope this helps provide some clarity, and we look forward to hearing from you!

  Customer Answer

  Date: 09/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Your response is untrue, I am the one awaiting a reply, as I  replied to Gina M. two days ago, on September 3rd. 
  Your customer service team had the option to do the test refund on August 20th, when your company first emailed me that they believed they had located the account. Instead of doing so, though, your team instead opted to test if this was the account by asking me to verify the email, despite me already repeatedly explaining why I could not do so. Your company then proceeded to not respond to my follow up for ten whole days, during which I chose to dispute this charge with my bank and close the compromised card so a new one could be issued for my peace of mind, something I informed your customer service team of through the help ticket’s emails. Only then, once your team was notified that the card they’re attempting to refund was no longer active, did they think to attempt a test refund, when, again, this should have been the FIRST test to verify the charge, not an action taken two whole weeks after I initially reached out to your company to report a fraudulent charge. 
  

  Sincerely,

  Taylor M*****

  Business Response

  Date: 09/05/2024

  Hello Taylor,

  We appreciate your message! We cannot start with a test refund without first confirming whether or not you recognize the account. When you confirmed the account we located does not belong to you (or someone you know), and since we were not able to locate another account with the information provided, we then moved to a test refund.

  Once you've received the refund, or if you have not received the funds after a week from August 30th, please be sure to reply to ticket #*******. We will determine the next step in the process, dependent on your response. We look forward to resolving this for you soon! -FC

  Customer Answer

  Date: 09/07/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  As stated in my previous message, I have already reached out to Gina M. from your company's customer service to confirm that I did not receive the test refund. I am still awaiting a response. I also stated in both my previous response and in the email I sent to Gina that this test refund more than likely will not work, as your company not only waited 10 whole days to issue the refund, but failed to reach out and communicate to me what your next plans of action were to remedy this situation during those days, which caused me to reach out to my bank to see what they could do. Their resolution included closing the compromised card so it could not continued to be used.
  
  
  
  Sincerely,
  
  
  
  Taylor M*****

  Business Response

  Date: 09/09/2024

  Hello Taylor,

  Thanks again for reaching out! We searched our system, but we did not received a message from you. Can you please resend your message to ticket #*******, or by replying to the latest message you have received from us? Please be sure to let our team know that you have yet to receive the funds, and that your card has been closed by your bank.

  Also, you might want to check with your bank to see if any refund attempts were made to the closed account. Thank you for your patience while we work to get this resolved! -FC

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while I have not found their customer service response satisfactory, I did not get re-charged for the fraudulent purchase that prompted this complaint and do not feel it is necessary to continue correspondence on this site.
  
  
  
  Sincerely,
  
  
  
  Taylor M*****

• Initial Complaint

  Date:08/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* has just debited Money from my bank account for a membership fee I did not authorise. I did not order anything from overhand but they sent me an email with a receipt of some order, using my details from Scribd. I don't want to subscribe to Everand. I simply wanted to scan a book I was interested in in order to decide whether or not I want to buy it. I just got a message from my bank that money has been taken off. I want an immediate refund and cancellation of the supposed membership. Thank you so much.

  Business Response

  Date: 08/19/2024

  Hello Nosipho,

  We appreciate your message! After reviewing your account, we see that you started a subscription on August 18, 2024, with the email address provided here. Your account shows you read 2 books to completion on this date (August 18, 2024). Per our refund policy, memberships must remain unused to be eligible for reimbursement. You can review our refund policy here: **********************************************************

  For more information, or if you need assistance with anything else, please reach out to us at *********************************

  Thank you for understanding and have a great rest of your day! -FC

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22159408
  
  I am rejecting this response because: According to advert, one can read a book for free for 30 days. That's why O read those books. In any event, how is possible to read two books that have over ************************* just 1 hour? I just scanned through those books to see if they had the content I was looking for. I'm attaching the advert on ****** that made me use your site. I would not have bought those books, let alone be willing to pay for subscription to access them without scanning them. That's what you do when you go to a book store. You scan through book you have never read in order to decide whether or not to but it.

   

  Your website also says a refund will be made within 30 days of the subscription. 

   

  Let me know when I can expect my refund. 

  
  Search Results
  
  Everand: Ebooks, Audiobooks & More - Read Free for 30 Days
  
  Everand
  ***********************
  Enjoy millions of ebooks, audiobooks and more with a free trial. Choose from best sellers and new releases. Read on the web, iPad, iPhone and Android.
  ?Everand Blog: Curated Book... ?About ******* ?Ebooks ?Audiobooks
  
  Sincerely,
  
  Nosipho Yedwa

  Business Response

  Date: 08/20/2024

  Hello there, thank you for bringing this to our attention! We apologize for any inconvenience this situation might have caused you as our system shows that you started a subscription on August 18, 2024. As seen in both our our Subscriber Agreement (**********************) and Terms of Use (**********************), you were charged for this subscription as your account was not eligible for a free trial as you previously used a free trial on the same account from December 04, 2023 - January 03, 2024.

  However, we were able to issue a refund for the charge of $11.49 USD, and we kindly ask that you allow up to a week for those funds to appear on your end if the charge is not still pending. If the charge is still pending in your account, it will likely be "dropped" by your bank rather than appearing as a credit. We've followed up with you via email in response to support ticket #******* to confirm this information as well. Thank you again for your time, and we hope this helps!