Reviews

This profile includes reviews for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

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  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

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  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

Review Details

• Review fromEllen A

  Date: 08/11/2023

  1 star

  Ellen A

  Date: 08/11/2023

  I never started a subscription with Scribd yet I found it on my credit card statement. I thought, well maybe I did it by mistake, but they had no record of my email and I could not retrieve any kind of password. I could not call them to talk to anyone so I did online support. They could not find my email address in their system (it is the only email I have). They asked for my whole credit card number which I refused to give, I just gave them my last 4 digits and the last transaction date. They insisted on the whole number so I cancelled my credit card. No resolution from online support. Do not use this company.

  Scribd

  Date: 09/06/2023

  Hello *****, thank you for following up on this. We're sorry for the issue you are experiencing. I understand you contacted us because you were seeing charges on your credit card. I would like to say that we would never ask you for your full card number. At most, we ask for the first 6 and last 4 digits. This information helps us locate the account much faster, so we can get the issue resolved quickly. I reviewed your previous ticket, but was unable to respond, as the ticket is now closed. Please submit a new ticket via this link and your request will be forwarded directly to my inbox: bit.ly/social-support-help Thanks again and have a great rest of your day! -FC

• Review fromAriana A

  Date: 07/22/2023

  1 star

  Ariana A

  Date: 07/22/2023

  I signed up for a free trial for them and forgot about it once it expired, so they charged me $11.99 for a few months, no big deal. However one day I realized they had charged me $119.88 for a subscription instead of the usual $11.99 monthly fee. I requested for more details, they told me my account had somehow been converted from a monthly subscription to an annual subscription which I NEVER did, I hadnt even visited the site in months. I asked for more details again and explained this was done without my consent, they told me they couldnt provide me with more answers and they dont monitor who couldve done this to my account.

  Scribd

  Date: 07/24/2023

  Hello ******,Thank you for your feedback! I reviewed your account and see that the funds ($119.88) has been returned to you. I can also confirm that your subscription has been canceled, and your payment information has been removed from our system.With regard to the subscription, it is difficult to tell who signed up for the annual subscription, since the account has been accessed from the same location. I hope that this was helpful! If you have any other questions or concerns, please feel free to let us know and we will be happy to help. Thanks and have a great rest of your day!

• Review fromDeborah F

  Date: 07/11/2023

  1 star

  Deborah F

  Date: 07/11/2023

  Twice they deleted all my downloads in a couple weeks. Then they stopped letting me log in. I've been a loyal customer for years and this is my thanks. I've been blocked from logging in, my books were taken away from me, but will they continue dipping into my bank account? No. Don't trust this app!! I've been collecting books for years and then they just ripped them away. I contacted customer "service" and I was made aware that I must redownload them. So. I. Did. Now I can't even log on. I told them I live way off grid but who cares? Why should I get what I pay for? How silly of me to think I deserve what I pay for. Don't fall for the customer service lie. It's a super temporary fix to a permanent problem and bet they don't care. ************** at best.

  Scribd

  Date: 07/13/2023

  Hi *******, we're so sorry that you ran into issues with your downloaded content! It looks like our team was in contact with you in the previous support ticket #******* where you had confirmed you were no longer experiencing the issue on June 26, 2023.Reviewing your account under your current email address, we've confirmed that you did successfully cancel your subscription on July 12, 2023, so there will be no new charges.However, our team would be happy to look into this if you're still experiencing any issues at all - just reach out to us again through this link ********************************* and a member of our team will get back to you as soon as possible. Thanks! -MW

• Review fromNat G

  Date: 07/07/2023

  1 star

  Nat G

  Date: 07/07/2023

  *** been charged twice once in May and once in June for something I never signed up for. I opened a ticket and someone only responded once back in the end of June saying they couldnt find an account with my email. Because I OBVIOUSLY never signed up. They stole my card information somehow and seeing as though they havnt answered my handful of emails since with charges information, I have to report the fraud to my bank and get a new card number.

  Scribd

  Date: 07/24/2023

  Hello ***,Thanks for bringing this to our attention! I was unable to locate an account with the email addresses provided. We will have to investigate this further, but we will need additional information that is not suitable for this platform. Submit a ticket via this link and your request will be forwarded directly to my inbox: bit.ly/social-support-help Thanks! -FC

• Review fromMaiia M

  Date: 07/05/2023

  1 star

  Maiia M

  Date: 07/05/2023

  scam. they showed a book i needed, but after my registration, the book got marked as unavailable.

  Scribd

  Date: 07/24/2023

  Hello *****, we appreciate your feedback. We usually show all content that is available on the site, but there are content that will be unavailable when you log in, as that is when your location is made available to us. If you would like additional information, please submit a ticket through this link: ********************************* Thank you and have a great rest of your day!

• Review fromKelly K

  Date: 06/30/2023

  1 star

  Kelly K

  Date: 06/30/2023

  This company is crooked and is stealing money from people. I am unable to cancel my subscription and cannot get any help from anyone anywhere. BEWARE do not sign up for free subscription they will not let you cancel. Anytime I try and sign in then go to cancel it says something went wrong. It will NOT let me cancel. I am spreading the word do NOT use this company they are crooks.

  Scribd

  Date: 07/01/2023

  Hi *****, thank you for bringing this to our attention! We're so sorry for any frustration this might have caused you, but we're here to help.We located your support ticket #******* and confirmed that you successfully canceled your Scribd subscription on June 30, 2023. We were able to ***** a refund for the most recent renewal as well, which can take up to 7 business days to be processed by your bank.However, we noted that you were experiencing some issues with the app itself, so we'd be happy to address this as well - a member of our team has followed up with you regarding this. If you have any other questions or concerns, please don't hesitate to reply to that ticket. Thank you! -MW

• Review fromYan L

  Date: 05/15/2023

  1 star

  Yan L

  Date: 05/15/2023

  Don't remember signing up for this. I was looking back at my account activity and it has been charging me a monthly fee since Feb 2019!! No phone rep to help with the situation so I have to leave them a message on their website. The verification link failed multiple times and I have to change the email address to leave the message again. Finally getting back to me after 2 weeks, and told me that by their policy, they are not able to provide a refund until I canceled. I have been paying over 500 bucks over their subscription and they should be able to notice that there was no account activity. It was sooooo hard and difficult to get the refund (still unresolved) and hard to get in touch with their rep. NEVER USE THEM!

  Scribd

  Date: 05/16/2023

  Hi ***, we apologize for any trouble. Upon review of the email address provided, we show that your recent support ticket, under ticket number #******* and *******, has already been responded to and resolved by our support team. Additionally, your subscription has been canceled by our support team and you will not be charged again as we cannot bill an account that is no longer rendering services with **. We also provided the maximum amount of refunds allowed by the payment processor. Please continue to correspond with ** via email if you have any other questions or concerns. Thanks! -FC

• Review fromTim S

  Date: 04/05/2023

  1 star

  Tim S

  Date: 04/05/2023

  On February 28, 2023 I canceled my monthly Scribd subscription. I received a cancellation email stating that the account was canceled, effective March 30, 2023. On March 30, 2023 Scribd charged me for a subscription for an ANUAL subscription. There is no record of me signing up for this. The last email I had from them was my cancellation email.Finding a way to contact support was tedious and I am still awaiting a response from them.AVOID this scam of a business.

  Scribd

  Date: 04/06/2023

  Hi ********, we apologize for any trouble. Upon review of the email address provided, we show that your recent support ticket, under ticket number #*******, has already been responded to and resolved by our support team. Additionally, we show that you accessed your account throughout the course of your membership and downloaded/read numerous premium titles. Your subscription has been canceled by our support team and you will not be charged again as we cannot bill an account that is no longer rendering services with us. Please continue to correspond with us via email if you have any other questions or concerns. Thanks! -VG

• Review fromVeronica P

  Date: 03/28/2023

  1 star

  Veronica P

  Date: 03/28/2023

  I have been billed for a subscription from Scribd that I was unaware of. I don't even remember signing up for this. I have been trying to cancel it for more than 2 weeks with them. They do not have any phone representatives, only via email. Each email correspondence take 2-4 days to have them reply. I have provided them all info requested via email - except they requested the first 6 digits and last 4 digits of my credit card number. I just provided them with the last 4 digits - I'm not comfortable sending all of that info.I can't believe that they are unable to find my account that is being charged and so I am continuing to try to figure this out. it is absolutely terrible and seems like it should be illegal. I have received no statements indicating that they have been charging me, and now they can't even find my account that they are charging. It is just awful!

  Scribd

  Date: 04/05/2023

  Hi ********, we apologize for any trouble. Upon review of the email address provided, we show that you have an open, active support ticket and are already working with our support team via email. Your ticket is under ticket number #******* and has been escalated to our ****************** team for further assistance. You will receive a response from a specialist shortly. Please continue to correspond with us via email if you have any other questions or concerns. Thanks! -VG

• Review fromSerena K

  Date: 01/30/2023

  1 star

  Serena K

  Date: 01/30/2023

  Was forced to log in on a 30-day trial to see what they were when I realized they were not what I was interested in I tried to cancel. There is no option on their website to cancel. Tried the Contact Us option, complete joke, no way to cancel or actually contact them. Went to their ********* why do they even bother? Won't answer messages or respond to comments.**** and I have warned my credit card company that I will dispute any charges they file.

  Scribd

  Date: 01/31/2023

  Thank you for informing us and we apologize for any confusion. We do not offer assistance over ******** messenger, however, we are available to assist via email and accounts can absolutely be canceled at any time. Please inform the user that we reviewed our system for their name and were not able to find any accounts. As we cannot charge for the monthly subscription fee without an active subscription, there has to be an active account resulting in their charges. They can review our guide on how to cancel here: ********************** So we can help them, please advise they email us via this link: ********************* and one of our agents will help them within 24 hours. Thanks! -EC