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ScribdThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.54/5 stars
Average of 52 Customer Reviews
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Review fromStephen N
Date: 01/16/2023
1 starStephen N
Date: 01/16/2023
Their subscription cancellation process is deliberately misleading. You need to press end subscription across multiple pages, and the button on the next pages require a scroll (at least on mobile).There is no purpose for this type of UX decision other than to continue charging people that arent giving their full attention to the cancellation process.While its not quuuite a scam, Im sure they make most of their money from people who dont realize theyre subscribed, while not being active users of the service.Scribd
Date: 01/16/2023
We apologize for any difficulty the user had canceling their subscription. In the future, we recommend they review our guide on how to cancel here: **********************. That said, our support team is also happy to assist with cancelations and refunds. If they emailed us, please have them provide their ticket number, otherwise, support can be reached via this link: ********************* and one of our agents will help them within 24 hours. Thanks! -ECReview fromMaria B
Date: 12/14/2022
1 starMaria B
Date: 12/14/2022
I never subscribed to this awful place, never even researched it, they started charging my card for a while and I have been emailing them, (i have copies of all emails) apparently they still want me to give them my debit card number in order to search for my info, scammers, I will not give them my information because I never subscribed with them, all of the blue I saw charges on my bank and upto date they still giving me the run around still charging every month, they need to stop doing that to people and refund the months that they have fraudulently charged my bank!!!Scribd
Date: 12/15/2022
Hi *****, we apologize for any confusion here. To confirm, we will NEVER ask for your full card information when attempting to locate charges. The only information requested if the subscription is not found outright through the email address you've contacted us on is the last 4 digits of your payment method (suffix) and the expiration date of the card. This allows us to narrow down the results within our payment processor as we have over one million subscribers and have to search manually in order to locate charges.Upon review of your ticket, it appears that the specialist that you're working with has already responded and requested this information several times from you now but you are refusing to provide it. We cannot locate the source of any charges and stop them unless we have the requested information. Help us help you and please ensure you are responding accordingly and in a timely manner. We want to make sure this gets resolved quickly for you, so please continue to correspond with us in your existing support ticket via email moving forward. Thanks! -VGReview fromautumn r
Date: 11/30/2022
1 starautumn r
Date: 11/30/2022
I've Emailed this company over 15 times, I canceled my subscription, and even canceled my account, and somehow they still keep taking money from me monthly. No one will return my emails at all. This is now Three months, I finally found out you can turn off payment from Apple under invoices but I was not aware of that for the first 3 months.Scribd
Date: 12/04/2022
Hi ******, thank you for bringing this to our attention. We are happy to look into this for you. That said, we have located your open ticket #******* and it has been escalated. A specialist will be following up with you within 48 hours. Thank you! - MRScribd
Date: 12/06/2022
Thank you for informing us! We apologize for the ongoing charges and any trouble you've had connecting with support. If you emailed us, please let us know your ticket number, otherwise, email us via this link: https://scr.bi/assist and we'll ensure one of our agents assists you within 24 hours -ECReview fromDavid P
Date: 11/15/2022
1 starDavid P
Date: 11/15/2022
Dont even remember signing up for the service (no email confirmation). Just got charged out of the blue, had to reset my password, because I didnt remember it. Which made so much sense after resetting my password. As the site doesnt allow passwords with consecutive letters or numbers or patterns. (123) or (aaa). So Im not shocked that others have had cancellation issues. They got me for $12, well played Audible wanna be. Cant imagine how much others have been charged due to not knowing they have the service or the inability to get into their accounts.Scribd
Date: 11/16/2022
Hello, we are sorry for any difficulty you have experienced as well as any confusion this has caused. After further review, we can confirm that a free trial was initiated on October 16, 2022. However, the subscription was not canceled prior to renewal, which is why you were billed. That said, we can confirm that the subscription is now canceled and you will no longer be billed going forward. We also went ahead and provided a refund for the invoice. If the charge is still pending, you will see the debit disappear from your bank statement. Otherwise, please allow 2-5 business days for the refund to process. If you have any further questions, please feel free to reach out to our support team here: https://scr.bi/assist. Thank you, have a great day! - mrReview fromMargaret H
Date: 10/24/2022
1 starMargaret H
Date: 10/24/2022
This company has a horrible customer service policy. There is no number to call with a complaint. I have been charged for a service that I have never received. I have emailed through the site to cancel my subscription and I continue to be charged. Everytime I log in to use my paid subscription there is a message that states it has expired, yet I am being charged. I have emailed multiple time but to no avail. I would NEVER subscribe to this business that hides behind technology and does not even provide a phone number to communicate with the business. The number provided on the BBB is just a recording saying that they do not offer any contact via phone but through email which I have done multiple times.Scribd
Date: 10/25/2022
We are sorry for the delay you have experienced with support regarding this matter! After further review, we have located your ticket #******* and have escalated it! A specialist will be following up with you within 24 hours. Thank you for your patience! Have a wonderful day. - MRReview fromDeborah M M
Date: 10/20/2022
1 starDeborah M M
Date: 10/20/2022
BEWARE!!If you considering just doing the FREE trial for Scribd and then cancel, keep an eye on your financial account. My husband and I opened an account in January and canceled the same day. We have been repeatedly charged nearly $11 a month for months! I contacted Scribd numerous times - they claim they have a 30-day refund policy BUT the problem was that there was NO account (I got that statement every time I went to their site just to make sure since we were paying for it). I did get a refund from them for all but 3 months. They act like they did us a favor. I do NOT recommend Scribd at all - they use their policy to deflect from what they do - which is take your money when your account has been canceled.Scribd
Date: 10/21/2022
We are sorry for any difficulty. After further review, we can confirm that there was an active subscription as mentioned by the representative in your ticket. The subscription was registered under p_m*********************. However, the subscription was not canceled until September 24, 2022 by the specialist which is why you were billed. We have also looked over your account and we can confirm that out of 8 months you have been refunded a total of 5 months. At this time, no further refund will be provided as we have provided the maximum amount of refunds that our payment system allows. When you first entered your payment information within the Scribd platform to start your trial, it is also your responsibility to evaluate and understand Scribd, including all of its features, limitations, system requirements, and refund policies as well as all legalities. The moment you solidified your payment details, you agreed to Scribd's Paid Access End User License Agreement. This information is listed on our website ready at your disposal. While you may consider this policy rigid and unfair, these are terms that you agreed upon when completing your subscription. Thank you, and have a good weekend. - MRReview fromKenny P
Date: 10/06/2022
3 starsKenny P
Date: 10/06/2022
I give the company a solid 3 stars. I actually like the product but dont like how they continue to raise prices without notifying customers. $8.99, $9.99, and now $11.99 with no option to choose an annual plan to save on the monthly cost. The product is not worth $11.99 and I realize they offer extras!!!! I dont use them. Separate them and offer em as an upgrade but dont make me pay for features I dont use and then raise my rates. Ill be back if they change the subscription plans.Scribd
Date: 10/29/2022
Thank you for letting us know about your concerns. Our team is committed to continually updating Scribd to provide you with access to the best audiobooks, documents, podcasts, magazine articles and sheet music, and more. If youd like more information, please contact us at [email protected]. -VGReview fromKathy L
Date: 10/06/2022
4 starsKathy L
Date: 10/06/2022
A bit pricey; quality of audiobooks have been problematic lately; cuts out for minutes at a time. They have a large selection of books and audiobooks.Scribd
Date: 10/06/2022
We apologize for the inconvenience! We were previously experiencing an outage causing the app to skip on iOS devices however, this has been resolved in the latest update. Please try uninstalling and reinstalling the app. If you continue to have issues, we would to look into this for you. You can submit a ticket directly to our support team: https://scr.bi/assist. Thank you! - MRReview fromJD L
Date: 10/03/2022
1 starJD L
Date: 10/03/2022
I agree this business is unscrupulous ! Their customer service is atrocious, actually NON EXISTANT !!! I I CANCELLED my subscription in May 2022 ! I sent them an email directing them to. They continued to debit my account. THEY SHOULD BE SHUT DOWN !!! Why is this company APOLOGING so much ? If you're running a reputable business, you wouldn't have to apologize all over the place.I WANT A REUND !!!Scribd
Date: 10/04/2022
Thank you for informing us! We can help ensure this user is put in touch with customer care as soon as possible. Have them use this link to email us: https://scr.bi/assist and one of our customer support agents will assist them within 24 hours -ECReview fromJeffrey W
Date: 09/10/2022
1 starJeffrey W
Date: 09/10/2022
Wholly disreputable company. Like many other people, I signed up for a trial subscription but then the company would not process a cancellation and would not respond to emails or inquiries. It keeps charging my credit card. They should be shut down. (Moreover, the content did not turn out to be as was promoted.)Scribd
Date: 09/11/2022
Thank you for informing us! We apologize for any trouble you're having canceling your subscription and for any delay from support. We are absolutely available to help with cancelations and refunds, we just need to make sure you're connecting with our support team correctly. If you emailed us, please let us know your ticket number, otherwise, be sure to use this link to email us: https://scr.bi/assist and one of our agents will help you within 24 hours -EC
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