Reviews

This profile includes reviews for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

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  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

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  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

Review Details

• Review fromStephen N

  Date: 01/16/2023

  1 star
  Their subscription cancellation process is deliberately misleading. You need to press end subscription across multiple pages, and the button on the next pages require a scroll (at least on mobile).There is no purpose for this type of UX decision other than to continue charging people that arent giving their full attention to the cancellation process.While its not quuuite a scam, Im sure they make most of their money from people who dont realize theyre subscribed, while not being active users of the service.

  Scribd

  Date: 01/16/2023

  We apologize for any difficulty the user had canceling their subscription. In the future, we recommend they review our guide on how to cancel here: **********************. That said, our support team is also happy to assist with cancelations and refunds. If they emailed us, please have them provide their ticket number, otherwise, support can be reached via this link: ********************* and one of our agents will help them within 24 hours. Thanks! -EC

• Review fromMaria B

  Date: 12/14/2022

  1 star
  I never subscribed to this awful place, never even researched it, they started charging my card for a while and I have been emailing them, (i have copies of all emails) apparently they still want me to give them my debit card number in order to search for my info, scammers, I will not give them my information because I never subscribed with them, all of the blue I saw charges on my bank and upto date they still giving me the run around still charging every month, they need to stop doing that to people and refund the months that they have fraudulently charged my bank!!!

  Scribd

  Date: 12/15/2022

  Hi *****, we apologize for any confusion here. To confirm, we will NEVER ask for your full card information when attempting to locate charges. The only information requested if the subscription is not found outright through the email address you've contacted us on is the last 4 digits of your payment method (suffix) and the expiration date of the card. This allows us to narrow down the results within our payment processor as we have over one million subscribers and have to search manually in order to locate charges.Upon review of your ticket, it appears that the specialist that you're working with has already responded and requested this information several times from you now but you are refusing to provide it. We cannot locate the source of any charges and stop them unless we have the requested information. Help us help you and please ensure you are responding accordingly and in a timely manner. We want to make sure this gets resolved quickly for you, so please continue to correspond with us in your existing support ticket via email moving forward. Thanks! -VG

• Review fromautumn r

  Date: 11/30/2022

  1 star
  I've Emailed this company over 15 times, I canceled my subscription, and even canceled my account, and somehow they still keep taking money from me monthly. No one will return my emails at all. This is now Three months, I finally found out you can turn off payment from Apple under invoices but I was not aware of that for the first 3 months.

  Scribd

  Date: 12/04/2022

  Hi ******, thank you for bringing this to our attention. We are happy to look into this for you. That said, we have located your open ticket #******* and it has been escalated. A specialist will be following up with you within 48 hours. Thank you! - MR

  Scribd

  Date: 12/06/2022

  Thank you for informing us! We apologize for the ongoing charges and any trouble you've had connecting with support. If you emailed us, please let us know your ticket number, otherwise, email us via this link: https://scr.bi/assist and we'll ensure one of our agents assists you within 24 hours -EC

• Review fromDavid P

  Date: 11/15/2022

  1 star
  Dont even remember signing up for the service (no email confirmation). Just got charged out of the blue, had to reset my password, because I didnt remember it. Which made so much sense after resetting my password. As the site doesnt allow passwords with consecutive letters or numbers or patterns. (123) or (aaa). So Im not shocked that others have had cancellation issues. They got me for $12, well played Audible wanna be. Cant imagine how much others have been charged due to not knowing they have the service or the inability to get into their accounts.

  Scribd

  Date: 11/16/2022

  Hello, we are sorry for any difficulty you have experienced as well as any confusion this has caused. After further review, we can confirm that a free trial was initiated on October 16, 2022. However, the subscription was not canceled prior to renewal, which is why you were billed. That said, we can confirm that the subscription is now canceled and you will no longer be billed going forward. We also went ahead and provided a refund for the invoice. If the charge is still pending, you will see the debit disappear from your bank statement. Otherwise, please allow 2-5 business days for the refund to process. If you have any further questions, please feel free to reach out to our support team here: https://scr.bi/assist. Thank you, have a great day! - mr