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Business Profile

Internet Services

Scribd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Scribd has 3 locations, listed below.

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    • Scribd

      460 Bryant Street, #100 San Francisco, CA 94107

    • Scribd

      539 Bryant St Ste 200 San Francisco, CA 94107-1269

    • Scribd

      333 Bush St Ste 2400 San Francisco, CA 94104-2806

    Customer Review Ratings

    1.51

    Average of 47 Customer Reviews

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    Review Details

    • Jeffrey W

      Date: 09/10/2022

      Jeffrey W

      Date: 09/10/2022

      Wholly disreputable company. Like many other people, I signed up for a trial subscription but then the company would not process a cancellation and would not respond to emails or inquiries. It keeps charging my credit card. They should be shut down. (Moreover, the content did not turn out to be as was promoted.)

      Scribd

      Date: 09/11/2022

      Thank you for informing us! We apologize for any trouble you're having canceling your subscription and for any delay from support. We are absolutely available to help with cancelations and refunds, we just need to make sure you're connecting with our support team correctly. If you emailed us, please let us know your ticket number, otherwise, be sure to use this link to email us: https://scr.bi/assist and one of our agents will help you within 24 hours -EC

    • CHANDINI K

      Date: 09/01/2022

      I love this app so much. I have caught up with more books with audio books than I was able to physically read. Considering wfh and busy lifestyle.. keeps me connected to my love for books. However I really wish there could be up- to date with the authors already on scribd with their latest audio books.Its my first app for audiobooks and I was subscribed with Audible but cancelled the subscription and stuck with scribd.

    • Sabrina D

      Date: 08/19/2022

      I love this app. Ive been able to read ebooks or listen to audiobooks that are newly released as well as read books that I never got to finish back when I was in high school roughly ten years ago. Their are so many good options available on this app, plus its honestly a steal for the price! Like think about it, Kindle Unlimited is like $10 & I think Audible is like what $15 now? So thats a good $25+ to be able to read and listen to your favorite books. Ive been paying under $11 a month including tax for Scribd. Theirs only been a small handful of books that I havent found of this app. Over 90% of the books I want to read Ive found on here. Plus when I first got Scribd I had a two month free trial which is way better than the normal one week free trials. Ive read more books this year because of this app than I have since I was in high school. I highly recommend checking it out if you havent already! Do it!!

    • Kristen W

      Date: 08/11/2022

      Kristen W

      Date: 08/11/2022

      Ive been using Scribd since they first came out and I have NO complaints. They are always releasing new books and audio. If you have questions, customer service is on it, speedy and helpful. I love the app and will be a fan for life!!!

      Scribd

      Date: 08/13/2022

      Hi *******! Thank you for the positive feedback. We are happy to know you are enjoying our service and we hope to continue to meet your needs. Happy reading! - MR

    • Renee S

      Date: 08/02/2022

      Renee S

      Date: 08/02/2022

      I signed up for a free trial on Scribd at the end of May so that I could access a powerpoint that I saw on the site. When I realize that it wasn't an actual powerpoint but just a pdf copy I canceled my account the same day (I now realize that they never sent me a record of that cancellation). On June 24th I was charged ***** anyways. I emailed them on June 29th explaining the issue and got no response. On July 24th my credit card was charged again. On July 25th I cancelled the account again (because it didn't show that it was cancelled) and I contacted Scribd again. This time I got confirmation of my contacts to them (ticket #*******) but no confirmation of my cancellation and no response from Scribd I tried to dispute the charge with **************** and Scribd immediately answered Amex and told them that there was no record of my first cancellation so Amex is charging me the ***** from June 24. I have not heard back about the second charge of *****. If Scribd thinks that these practices will gain customer loyalty they need to know that they will never see my business again.

      Scribd

      Date: 08/06/2022

      Thank you for your feedback, and we're sorry for the confusing experience here. After reviewing your account, we can see you have filed a chargeback dispute with your banking institution.Since you have already filed a dispute through your bank on this transaction, any refunds due will be handled through the dispute resolution system at your bank. Please note that chargeback disputes are reviewed by your bank themselves. The outcome of the dispute is binding and we will not subsequently offer additional refunds or credit beyond what is offered through this system. If you have any questions regarding this chargeback dispute, please contact your bank directly.We can confirm that your subscription was canceled after you issued the chargebacks, and you will not be encountering further charges. For reference, please review our help article regarding how to successfully cancel your subscription here: https://support.scribd.com/hc/articles/210134046-How-to-cancel-your-premium-membership Please let our team know if you have any additional questions. -AR

    • Mitchell W.

      Date: 08/01/2022

      Mitchell W.

      Date: 08/01/2022

      I am unaware of how this company has found my financial info. I did not to my knowledge ever subscribe. Ironically they have an address very close to my home. I am not even a user of this type of service.

      Scribd

      Date: 08/02/2022

      Hello! We apologize for any confusion. Scribd is a digital reading subscription that brings you monthly access to the best books, audiobooks, news, and magazines. Many of our members use our website and app to read everything from bestsellers and old classics to legal documentation and instruction manuals. We also carry a wide variety of sheet music and news articles along with thousands of audiobooks. The charge you are seeing is likely for our monthly subscription fee.That said, we are happy to look into this for for you. To better assist you and locate a subscription you are being billed for, please create a ticket support team directly using this link: https://scr.bi/assist. Thanks - MR

      Scribd

      Date: 08/02/2022

      Hello! We apologize for any confusion. Scribd is a digital reading subscription that brings you monthly access to the best books, audiobooks, news, and magazines. Many of our members use our website and app to read everything from bestsellers and old classics to legal documentation and instruction manuals. We also carry a wide variety of sheet music and news articles along with thousands of audiobooks. The charge you are seeing is likely for our monthly subscription fee.That said, we are happy to look into this for for you. To better assist you and locate a subscription you are being billed for, please create a ticket support team directly using this link: https://scr.bi/assist. Thanks - MR

      Scribd

      Date: 08/02/2022

      Hello! We apologize for any confusion. Scribd is a digital reading subscription that brings you monthly access to the best books, audiobooks, news, and magazines. Many of our members use our website and app to read everything from bestsellers and old classics to legal documentation and instruction manuals. We also carry a wide variety of sheet music and news articles along with thousands of audiobooks. The charge you are seeing is likely for our monthly subscription fee.That said, we are happy to look into this for for you. To better assist you and locate a subscription you are being billed for, please create a ticket support team directly using this link: https://scr.bi/assist. Thanks - MR

    • John P

      Date: 07/29/2022

      John P

      Date: 07/29/2022

      This site advertised one price and then charged my PayPal account nearly $2 more. They never sent notification of my free trial period about to end. When I tried to login to end my subscription I could not get in. Scribd support never replies to emails for support. When they billed my PayPal account, I was furious. I started a dispute with the charge at PayPal. PayPal denied my dispute after whatever Scribd told them. Scribd never answered any of many emails about this. I DO NOT RECOMMEND THIS COMPANY! Thankfully, I was able to end my subscription via PayPal. You have been warned.

      Scribd

      Date: 07/30/2022

      Hello, we are sorry for any difficulty you have experienced. We can assure you that a reminder email was sent out. However, it can sometimes go to spam/junk mail. That said, we are always happy to make things right, look into this for you, and double-check why you were billed $2.00 more. That said, we see you have an open ticket #******* and it has been escalated to a specialist. Please allow up to 24 hours for a team member to follow up with you. Thank you! - MR

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