Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Scribd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

• 

  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

• 

  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know the full details but my daughter who is 14 and her boyfriend opens a free trial in my name on my computer from scribd and the other day when I went to pay my utility's bill there was almost 14 bucks missing out of my ****** bill pay account. I found out out was scribd and was ferrous to discover someone was using my info for this free trial. It was about ***** as and how to make them. I found out my daughter's boyfriend was involved and long story short my daughters grounded for the rest of the year and if I see this pink again around my daughter this pink and his father are going to hear from me. But these people let 2 teenagers access my account and download **** ***** Sorry for the language but scribd has me very upset . Know my daughter has a fair understanding of how to make *** and I can't pay my utility's bill because scribd took money from my account that I did not authorize. Please help.

  Business Response

  Date: 09/16/2024

  Hello Matthew,

  Thank you for bringing this to our attention! We've responded and solved to your ticket #*******. To summarize, we've refunded your recent charge and made sure the account has been closed. Please allow up to a week for the funds to be returned to you. I hope this was helpful! Thanks again for your message and have a great rest of your day! -FC

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card has been debited monthly since 2024 from Scribd but I have not subscribed to their services or use them. Hopefully, my credit institution disputes the charges every month but I need them to cancel the recurring payment.

  Business Response

  Date: 09/04/2024

  Thank you for bringing this to our attention! We were able to locate the ticket you filed with us, ticket #*******. We have gone ahead and escalated your ticket, and one of our specialists will follow up with you to assist you further with this issue as soon as they are able. Should you have any further questions or concerns in the meantime, please follow up with us about them via this ticket and we'll be happy to help. We look forward to getting this issue taken care of for you!

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account with Scribd, but was charged $12.98 by this company on August 17, 2024. I reached out to Scibd's customer service, requesting a refund and that the account using my card was terminated. I explained that this was a fraudulent charge that I did not authorize, and I provided all the necessary information I could when asked, including screenshots of my bank statement as proof of the transaction. Despite this, Scribd's customer service continued to be unhelpful, repeatedly asking me to verify information regarding the account and to provide a emailed receipt of the transaction, despite me repeatedly explaining that I do not have that information as someone that I did not personally know stole my debit card information and was using it pay for their membership without my permission.
  On August 20th, a Scribd representative reached out to tell me they finally tracked down the membership I was being charged for, but they were unable to close the account or remove my card from the account because I could not complete the verification process. The verification process in question? Provide the full email of the stranger that was using my stolen debit card information, something I already explained numerous times I could not do. I explained this to the representative again, and did not receive a response for 10 whole days.
  By this point, I became frustrated by Scribd's lack of customer support and chose to contact my bank to report the card as compromised and dispute Scribd's charge through them. My bank quickly issued a refund, closed the card Scribd charged, and issued me a new card.
  That being said, I'm still concerned because this company is still refusing to close the account of the person who stole my previous card's information, despite my multiple explanations, and I've heard this company is notorious for requesting new card information from banks to continue to charge victims such as myself when caught in this predicament.

  Business Response

  Date: 09/04/2024

  Thank you for bringing this to our attention! After checking our system, we were able to locate the ticket you filed about this issue, ticket #*******.
  
  To clarify, we have not taken any action on the account we located, as we have not been able to conclusively verify that this is the correct account that is causing these charges. This is why we issued a test refund for this account, since canceling the incorrect account will do nothing to stop the charges you are receiving. Of course, once we have verified that we have located the correct account, we will be happy to take any needed actions on it to ensure that you see no further charges.
  
  To this end, please follow up with us through your ticket #******* to let us know if you have received the test refund that we issued and we will be happy to get this issue taken care of for you.
  
  In the meantime, we hope this helps provide some clarity, and we look forward to hearing from you!

  Customer Answer

  Date: 09/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Your response is untrue, I am the one awaiting a reply, as I  replied to Gina M. two days ago, on September 3rd. 
  Your customer service team had the option to do the test refund on August 20th, when your company first emailed me that they believed they had located the account. Instead of doing so, though, your team instead opted to test if this was the account by asking me to verify the email, despite me already repeatedly explaining why I could not do so. Your company then proceeded to not respond to my follow up for ten whole days, during which I chose to dispute this charge with my bank and close the compromised card so a new one could be issued for my peace of mind, something I informed your customer service team of through the help ticket’s emails. Only then, once your team was notified that the card they’re attempting to refund was no longer active, did they think to attempt a test refund, when, again, this should have been the FIRST test to verify the charge, not an action taken two whole weeks after I initially reached out to your company to report a fraudulent charge. 
  

  Sincerely,

  Taylor M*****

  Business Response

  Date: 09/05/2024

  Hello Taylor,

  We appreciate your message! We cannot start with a test refund without first confirming whether or not you recognize the account. When you confirmed the account we located does not belong to you (or someone you know), and since we were not able to locate another account with the information provided, we then moved to a test refund.

  Once you've received the refund, or if you have not received the funds after a week from August 30th, please be sure to reply to ticket #*******. We will determine the next step in the process, dependent on your response. We look forward to resolving this for you soon! -FC

  Customer Answer

  Date: 09/07/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  As stated in my previous message, I have already reached out to Gina M. from your company's customer service to confirm that I did not receive the test refund. I am still awaiting a response. I also stated in both my previous response and in the email I sent to Gina that this test refund more than likely will not work, as your company not only waited 10 whole days to issue the refund, but failed to reach out and communicate to me what your next plans of action were to remedy this situation during those days, which caused me to reach out to my bank to see what they could do. Their resolution included closing the compromised card so it could not continued to be used.
  
  
  
  Sincerely,
  
  
  
  Taylor M*****

  Business Response

  Date: 09/09/2024

  Hello Taylor,

  Thanks again for reaching out! We searched our system, but we did not received a message from you. Can you please resend your message to ticket #*******, or by replying to the latest message you have received from us? Please be sure to let our team know that you have yet to receive the funds, and that your card has been closed by your bank.

  Also, you might want to check with your bank to see if any refund attempts were made to the closed account. Thank you for your patience while we work to get this resolved! -FC

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while I have not found their customer service response satisfactory, I did not get re-charged for the fraudulent purchase that prompted this complaint and do not feel it is necessary to continue correspondence on this site.
  
  
  
  Sincerely,
  
  
  
  Taylor M*****

• Initial Complaint

  Date:08/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* has just debited Money from my bank account for a membership fee I did not authorise. I did not order anything from overhand but they sent me an email with a receipt of some order, using my details from Scribd. I don't want to subscribe to Everand. I simply wanted to scan a book I was interested in in order to decide whether or not I want to buy it. I just got a message from my bank that money has been taken off. I want an immediate refund and cancellation of the supposed membership. Thank you so much.

  Business Response

  Date: 08/19/2024

  Hello Nosipho,

  We appreciate your message! After reviewing your account, we see that you started a subscription on August 18, 2024, with the email address provided here. Your account shows you read 2 books to completion on this date (August 18, 2024). Per our refund policy, memberships must remain unused to be eligible for reimbursement. You can review our refund policy here: **********************************************************

  For more information, or if you need assistance with anything else, please reach out to us at *********************************

  Thank you for understanding and have a great rest of your day! -FC

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22159408
  
  I am rejecting this response because: According to advert, one can read a book for free for 30 days. That's why O read those books. In any event, how is possible to read two books that have over ************************* just 1 hour? I just scanned through those books to see if they had the content I was looking for. I'm attaching the advert on ****** that made me use your site. I would not have bought those books, let alone be willing to pay for subscription to access them without scanning them. That's what you do when you go to a book store. You scan through book you have never read in order to decide whether or not to but it.

   

  Your website also says a refund will be made within 30 days of the subscription. 

   

  Let me know when I can expect my refund. 

  
  Search Results
  
  Everand: Ebooks, Audiobooks & More - Read Free for 30 Days
  
  Everand
  ***********************
  Enjoy millions of ebooks, audiobooks and more with a free trial. Choose from best sellers and new releases. Read on the web, iPad, iPhone and Android.
  ?Everand Blog: Curated Book... ?About ******* ?Ebooks ?Audiobooks
  
  Sincerely,
  
  Nosipho Yedwa

  Business Response

  Date: 08/20/2024

  Hello there, thank you for bringing this to our attention! We apologize for any inconvenience this situation might have caused you as our system shows that you started a subscription on August 18, 2024. As seen in both our our Subscriber Agreement (**********************) and Terms of Use (**********************), you were charged for this subscription as your account was not eligible for a free trial as you previously used a free trial on the same account from December 04, 2023 - January 03, 2024.

  However, we were able to issue a refund for the charge of $11.49 USD, and we kindly ask that you allow up to a week for those funds to appear on your end if the charge is not still pending. If the charge is still pending in your account, it will likely be "dropped" by your bank rather than appearing as a credit. We've followed up with you via email in response to support ticket #******* to confirm this information as well. Thank you again for your time, and we hope this helps!

• Initial Complaint

  Date:08/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an active subscription with this company, yet for the last three weeks they have been attempting to charge me. Luckily my credit card on file expired or I would have been charged for something I cancelled. Their website says my subscription is not active, yet theyre trying to charge me. I have reached out to their customer service each time Ive been charged with no response.

  Business Response

  Date: 08/11/2024

  Thank you for bringing this to our attention. According to our system, you did have an active subscription with us connected to the account under the email address that your provided. This subscription was started on June 27, 2024. 
  
  Since this subscription was not canceled prior to the end of its trial period, we attempted to renew your subscription with the payment information that you provided. This is the source of the recent charge attempts that you saw. However, after reviewing your account, our system shows that your subscription has since been canceled as of August 11, 2024, so you should see no further charge attempts going forward.
  
  We hope this helps provide some clarity, and wish you a wonderful rest of your day.

  Customer Answer

  Date: 08/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  However, I would like to point out, for future customers, that one of their customer service representatives confirmed with me that my account was cancelled in July, and that it was cancelled again August 11th by their staff. Im done with this complaint but hope others do not get burned by this company.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for a 30-day free trial of Scribd, as they advertised a book I wanted. Once I gained access via the free trial, the file for the book was incomplete and in another language. I looked around the app and couldn't find anything that I might want, so I cancelled my free trial. After my 30-day trial ended, they automatically charged me $127.97 for a yearly membership. I disputed the charge and they submitted the info for my free-trial as evidence. Needless to say, they do not give you a confirmation number or receipt when you cancel a free trial. The credit company found in their favor, so I was still charged. When I tried to login to find out what was going on, it kept saying I had no account. After months of this, I finally logged in using every email address and ******** and found that Scribd cancelled my membership THE SAME DAY as the charge and says the money was refunded. The refund never showed up with my credit company. I reached out to Scribd and they told me it is an issue with my credit company. When I reached out to my credit company, they told me to ask Scribd for the transaction code so they can check. Scribd then came back and said they cannot provide that and a refund was never provided, but now that it is over 6 months, they cannot do anything. Therefore, Scribd fraudulently billed me for a yearly membership, said they refunded and now admit they were lying.

  Business Response

  Date: 08/05/2024

  After reviewing your account under this email address, there is no record of cancellation prior to the subscription's scheduled renewal on August 12, 2023. When you filed a chargeback with your bank for the charge on August 12, 2023, our system automatically canceled your subscription due to the chargeback that you filed.
  
  While we apologize for any confusion, we can confirm that the information we provided you in your ticket #******* is correct. In our reply to this ticket, we stated that our system shows that this chargeback was reversed, and as a result, we're unable to provide any further refund or assistance for this charge as the payment has already been removed from our processing system. 
  
  While we apologize for any confusion caused by the response to your ticket #*******, we can confirm that the information above is correct. We are not able to offer you a refund for this charge to the above reasons, and we do apologize for any inconvenience this may cause. For any further assistance or questions regarding a refund for this charge, you will need to reach out to your bank directly.
  
  We hope this helps provide some clarity, and we appreciate you bringing this to our attention. Again, we apologize for any confusion caused by the response to your recent ticket #*******, and we hope you have a wonderful rest of your week.

  Customer Answer

  Date: 08/06/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because as shown in the attached documents, I was charged for a service I never received.  You charged me AND canceled my account, this is fraud and theft. 
  
  
  
  Sincerely,
  
  
  
  Emily M**********

  Business Response

  Date: 08/06/2024

  Hello Emily, thank you for taking the time to follow-up with us about this. We are genuinely sorry for not only any inconvenience this matter might have caused, but for the frustration as well. Our system confirms that you did initially file a ****** dispute (or "chargeback") that was reversed on August 26, 2023, at 02:10 UTC. However, we have escalated your support ticket #******* and a specialist will be following up with you shortly via email in regards to this annual subscription transaction. We are happy to work with you to get this resolved as soon as possible and should you have any questions then please let us know in response to our email. Thank you again! 

• Initial Complaint

  Date:07/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going through my bank statements and see that I have been billed for a monthly subscription since March 2023...I have never used this service before and I don't even have an account. I know it's crazy that I didn't see it until now but it was such a small amount it went unnoticed. I have been charged $167.86 in total for 14 months and I don't even know what your company does sorry. I was refunded for one month but ** writing to request a full refund. You can probably see that I didnt even log into the account because it wasnt even set up with my primary email. I didnt use the service and thats a lot of money to take from someone who isnt your customer. I asked if there was any activity on the account and your customer service rep avoided the question. Can I please get my money back?

  Business Response

  Date: 07/27/2024

  Hello ********, 

  Thank you for reaching out about this. 

  
  I am sorry for the experience you have had. I located your support request #******* and was able to refund 3 additional charges. I understand you were unaware of the charges and I would be happy to issue a full refund, however our system finalized transactions after six months and the older charges are not available to refund. 

  
  You can expect the refunds within 3-5 business days. 

  
  If you have any questions please let us know. Thank you and have a great day! 
  
  

  
  

  Customer Answer

  Date: 07/28/2024

   
  Complaint: 22052180
  
  I am rejecting this response because while I appreciate that gesture I first complained about this in May of 2024 so if your agent had the power to refund another two months there why didnt he? I made it clear from the beginning that I was fine with a partial refund but your reason of your system only letting you go back a certain amount of months is not satisfactory as I imagine you can issue checks. I work with disadvantaged kids who often have to borrow my laptop because they dont have one of their own which is how I imagine I even got into this in the first place,  or identity theft. I recognized I shouldve  looked at my statements with more diligence but Im assuming you can see the activity on each account and if so you would see zero activity on mine because I was unaware this account even existed. I am tired of free trial scams are when a business offers a product or service for free for a limited time, hoping people will forget or not notice so you can keep banking on it. I looked you up and you have books and magazines that children can access for homework with your free trial and Im sure Im not the only one who has ended in this mess. I truly await the day class action suits against these types of scams become the norm.  If you truly want to make this right you should refund me the additional two months I wasted because your customer service tried to give me the run around and you can keep the rest of the money you stole. I use the word stole because I never got any goods in exchange for my subscription. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/29/2024

  Hello ********,
  
  Thank you for following up with us.
  
  As mentioned in our previous response, we are not able to offer any additional refunds due to limitations with our payment processor. This is not a limitation we are able to go around, so we are not able to offer any additional refunds beyond what has already been provided.
  
  With regards to your refund in May, it's important to note that per our Refund Policy, we only issue refunds within the past 30 days. This is why only one charge was refunded. The extra refunds you received in July were done as a one time courtesy. You can view our refund policy here if you wish: **********************
  
  Finally, our Subscriber Agreement does state that the subscription will renew monthly until the account is canceled, as Scribd does not monitor accounts for activity. You can view this agreement here as well: ***********************************
  
  We hope this helps provide some clarity. Thank you again for reaching out to us, and we hope you have a wonderful rest of your week.

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22052180
  
  Please confirm youll send the  3 month refund and Ill accept that response 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scribd.com charged me for a free Everand trial I had cancelled a week before. On 7/12, I contacted them about this. On 7/14 they refunded my money.The issue is that after refunding my money and cancelling the account, they then turned right back around and charged my debit $12.71. I'm guessing they thought I wouldn't notice it, but in these times, you notice every single dime a company grifts off you.I have contacted them about this, and they replied that they noticed a "duplicate account" and were going to merge it. They didn't even address the fact that they'd charged me - unauthorized - on 7/14 for an account that's cancelled. Here's the funny thing: The email address they mentioned isn't mine. I have no idea who's it is, but it's not my email account, so there is no duplicate account, and they've stolen $12.71 from me that I want back now.

  Business Response

  Date: 07/17/2024

  Hello *******,

  Thank you for bringing this to our attention! We are trying to locate your ticket, but we're having trouble finding it. Can you please respond to this message with your ticket number? If you do not have your ticket number, please submit a new one by going here: *********************************

  Please be sure to reference this BBB complaint in your new ticket.

  Thanks again and we look forward to hearing from you soon! -FC

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to SCRIBD.COM for a few years, then canceled my subscription on the web site because I never used it. However, the company continues to bill my credit card each month for $12.78. I've had a lengthy correspondence with them. The upshot is, they insist that they need the original credit card number that I used to open the account to resolve the problem. I told them that my **** card has changed a few times since I opened that account so I don't even know the original number. We're apparently at a stalemate.

  Business Response

  Date: 07/16/2024

  Hello Fred, 

  I just sent you a message through your support ticket. We have located the duplicate account generating charges to you. We need you to verify the account so we can take the next steps. As soon as you have the time, please reply back to us. We will be looking forward to hearing from you. 

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******, owned by Scribd, is advertising and selling an e-book version my book "************ ******" without permission. I want them to take it down from all their websites, and remove all advertising on ******* and elsewhere. I am the author and publisher of the book.

  Business Response

  Date: 07/10/2024

  Hello Jacqueline,

  We appreciate and understand your concern. We actually have a dedicated team that handles these types of requests. You can get in touch with them directly by filling out the form here: **************************** 

  We hope this helps! Thanks and have a great rest of your day! -FC

  Customer Answer

  Date: 07/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I asked for my books and advertisements for them to be removed and they were not. I also discovered additional copyrighted material posted to your Scribd site - free reports I offer to new subscribers you have no permission to use. This site is a scam. They put unauthorized material up and wait for authors to find out and then take it down. They even have a page dedicated to getting your stuff removed when you find out, which I filled out.  I don't know how this business is getting a B rating - it should be an F like i'ts sister company, *******. Look at all the other complaints filed as well.
  
  
  
  Sincerely,
  
  
  
  Jacqueline K***

  Business Response

  Date: 07/15/2024

  Hello Jacqueline,

  We appreciate you following up! We have located your ticket #******* and made sure to escalate your case. Someone will be contacting you shortly. We hope this helps! Thanks again and have a great rest of your day! -FC

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Jacqueline K***