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Business Profile

Internet Services

Scribd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Scribd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Scribd

      460 Bryant Street, #100 San Francisco, CA 94107

    • Scribd

      539 Bryant St Ste 200 San Francisco, CA 94107-1269

    • Scribd

      333 Bush St Ste 2400 San Francisco, CA 94104-2806

    Customer Complaints Summary

    • 258 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam! Their website is broken and will not allow you to sign in to close your account so they continue to charge you monthly fees on a service no longer being used. *** tried emailing and they have no phone listed to contact. I keep getting charged ***** for an account I cannot manage or contact anyone about. Ive reported the charges to my bank.

      Business Response

      Date: 06/23/2024

      Hello *****, Thank you for bringing this to our attention! I was able to locate your ticket #*******. We will be in touch via email. 

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 11, 2024 Scribd attempted to charge $11.99 to my ******* account through ***** ***. Scribd stated they would issue a reminder before charging me, but they did not. I followed their instructions to cancel my subscription, and their app and website never allowed me to. They linked back to the same menu page instead of leading me anywhere. I tried signing into the website and entered the verification codes sent to my email multiple times. I entered them correctly each time, but they were considered invalid or the website did not respond to me clicking the enter button at all. I believe their app and website is intentionally set up to prevent cancellation of subscriptions. I am just lucky that my card changed so that the charges did not go through. This is a predatory business practice and I need my subscription cancelled.

      Business Response

      Date: 06/11/2024

      Hello Ella,

      We apologize for any inconvenience. We need to connect you directly to our email support team to locate the account causing the charges and solve the issue. Please use this link to create your ticket and a specialist will be in touch shortly: *********************************

      Thank you!

    • Initial Complaint

      Date:05/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** keep charging me for something I did not order. When I try to contact them to cancel this, and get a refund, I can never reach a **************** Rep. **** charged me $11.99 for the last 3 months. I would like a refund and to have all future transactions cancelled. Thank you.

      Business Response

      Date: 05/28/2024

      Hello *****, 

      Thank you for your message. I can see that we have replied to your ticket support (#*******) requesting for more information in order to locate the account generating these charges and solving this as soon as possible. 

      When you have the time, please check your email inbox *************************** and get back to us with the requested information. We are looking forward to hearing from you soon. Thanks!

    • Initial Complaint

      Date:05/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a free trial with Scribd and then canceled on or a couple days before the trial was over. I have been charged without my approval and am just now finding out about it two years later. They refuse to refund me because of their 30 day policy, even though I canceled and they continued to charge me. Also, I have never used their service even during their free trial and can be proven with no visits to their site. Further research on this company reveals that they continue to charge many people after the subscription had been canceled. Convenient for Scribd, the only thing I have to show is a screenshot of my reminder to cancel Scribd on April 11.

      Business Response

      Date: 05/22/2024

      Hello *******, thank you for taking time to reach out about this! We completely understand your concern here, and we can see that you were in contact with our support team via email on April 22, 2024. It appears that we did not receive any further response from you, though our last message did confirm that there was no prior cancelation for the subscription that was initiated on March 20, 2022, under the email address *****************************. Also, we did confirm in that ticket that our Subscriber Agreement does state that the subscription will renew monthly until the account is canceled, as Scribd does not monitor accounts for activity.

      While we do not have the option to refund older charges that have long been finalized, further review of your account confirms that you now have open disputes linked to the most recent charges as well, so it's important to note that we're unable to refund any transaction while it's involved in an open dispute. If you have any further questions about this, we strongly encourage you to open a new ticket using the following link, and we'll ensure a specialist gets back to you as soon as possible: *********************************. Thank you again for your time! 

      Customer Answer

      Date: 05/29/2024

       
      Complaint: 21745735

      I am rejecting this response because: I did indicate to the company my desire to cancel my subscription and yes I have my work or personal email that could have been used, however, either way, my name was attached to the account and therefore should have been cancelled regardless of my email used.

      Sincerely,

      ***************************

      Business Response

      Date: 05/30/2024

      Hello *******, we appreciate your message! We are truly sorry, but since you started the dispute with PayPal, we're unable to provide any further refund or assistance for these transactions. Please get in touch with PayPal for assistance with regard to additional refunds going forward. Thank you for your understanding and have a great rest of your day! -FC

    • Initial Complaint

      Date:04/30/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took a free 1 month trial subscription with Scribd, which stated that I could cancel at any time. I tried to cancel, their web site is dysfunctional. I cannot even login to follow their so-called cancellation procedure. I emailed them repeatedly. I got only an automated response. I tried to reclaim the payments I made via ****** and then Scribd lied to ****** saying I am under contract and their charge is correct. So now I have an additional dispute with *****l. SCRIBD cannot be contacted, they cannot be canceled, but they continue to take 10.99 from me via ****** every month. Google reviews are full of this same sort of complaint as is your BBB web site. Why is nobody doing something about this fraudulent company who is blatantly stealing from individuals via false advertising?!

      Business Response

      Date: 04/30/2024

      Hello Michael,

      Thank you for bringing this to our attention! We are truly sorry for your experience, and it is one that we truly do not want our readers to experience. We've reviewed your account, and see the chargeback was reversed in our favor. We've refunded both charges and made sure the subscription is canceled, so you should not see a charge going forward. Please allow up to a week for the funds to be credited back to your account.

      We hope that this was helpful! If you have any other questions or concerns, please feel free to let us know and we will be happy to help. Thanks again and have a great rest of your day!

      Customer Answer

      Date: 05/01/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thanks to BBB for arbitrating in this. Otherwise, it was impossible to deal with SCRIBD on their website or by email. I suspect and hope that they will have to make some serious changes in their behavior in order to earn a higher rating from BBB,



      Sincerely,



      Michael ******

    • Initial Complaint

      Date:04/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 6th,2023 was the first charge, and I talked with my bank on ***** 22,2024 regarding this situation, which i thought was handled, due to wrong information. Yet it is not and was charged 9 payments which totaled to $115.20. Hoping to get the refund for all the unauthorized charges and to never have this issue again. Could not call this company at all, and tried online email or chats, both went nowhere, lol Looking for help to resolve this matter as soon as possible, it's been an aggerating headache. It should not be this hard to get the company responsible to fix, yet this was a nightmare asking for help. Thank you .

      Business Response

      Date: 04/24/2024

      Hello ****,

      Thank you for your email, and Im sorry for the experience youve had. Our system doesn't show a cancellation prior to the automatic renewal of the account ******************** which is why you were billed. As requested, I have cancelled this subscription to ensure you will not be charged again. Per our Refund Policy, I have gone ahead and refunded your most recent charge; I was also able to make a one-time exception, and have issued refunds for the maximum amount of transactions allowed in our system (six months). You should see these funds credited back to your account within 3-5 business days, though this can occasionally take longer depending on your bank's policies. As an additional layer of security, I've also removed your payment details from our system.

      Your free account will remain active, so you can still share documents and use our free features. In some cases, full versions of documents available on Scribd may only be visible to Scribd subscribers.

    • Initial Complaint

      Date:04/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scribd has illicitly charged me $3.76 on April 13, 2024. This isn't the first time they've engaged in this deceitful practice; they previously hit me with unauthorized charges in September 2022 for two consecutive months. After filing a complaint (Request #*******), I was refunded. Now, they've resumed charging me for a service I never subscribed to. This is a blatant case of fraud and unauthorized transactions.

      Business Response

      Date: 04/14/2024

      Hello ******, 

      Thank you for bringing this to our attention. I am sorry to hear about the unexpected charge. I have sent you an email in reply to your support ticket #*******. I have located an account and need some more information to complete your request. 

      If you do not see my email do not hesitate to reply back. Thank you and speak soon. 

    • Initial Complaint

      Date:04/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting March 2, 2023 up to April 2, 2024 Scribd has charged our bank debit card $11.99/month for a total of $155.87 for services we have never used. I tried to cancel the services and their website wanted me to agree to a list of terms and conditions. I want all the money return that they have charged me for services I have never used. *********************

      Business Response

      Date: 04/10/2024

      We were able to locate the ticket that the customer created for this issue, ticket #*******. As mentioned in this ticket, our system shows that the customer started a subscription with us on January 31, 2023 with the email address they provided. 
      After their free trial period ended, their account automatically enrolled in a recurring subscription. Since their subscription was not canceled prior to their trial subscription's end date, they were then charged for the subscription as outlined in our Subscriber Agreement. They can view this agreement here: ***********************************
      Finally, we confirmed that they canceled this subscription. We also issued the maximum number of refunds our payment processors would allow, which is six months. They can find more information about how this account was started as well as information on the refunds issued in their support ticket.

    • Initial Complaint

      Date:04/06/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was notified through email that o had been charged ***** USD (***** CAD) and that payment was sent to scribe.com. I emailed them with no reply. I researched the company and am sure that o never authorized a purchase with them. It should be noted that my credit card information, Apple Pay, PayPal account, etc was most likely the target of an information breach, as I never authorized this.

      Business Response

      Date: 04/07/2024

      Hello *******,

      Thank you for bringing this to our attention. I am sorry for the experience you have had and we are happy to help issue a refund. I located your support ticket #******* and sent you a reply via email. The subscription has been canceled and a refund issued, but we still have some questions about the account.

      Looking forward to hearing from you via email.

      Thanks again! 


    • Initial Complaint

      Date:04/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scribd is allowing a man named ******************* ******, to steal my identity and act as me This man who lives in my town. No idea who he was before I found out he uploaded my resume to Scribd and the genius posted it using his account , as it says uploaded by ******************* ******. ************************************************************************ And used an imposter email using my last name he made it on Hotmail I reached out to scribd customer service and they refused to remove it I'm here to officially demand scribd removes my resume off their website It was put up my the man who is acting as me using a fake email and my real address and number It's a shame Scribd let's this happen

      Business Response

      Date: 04/01/2024

      Hello *******,

      Thank you for bringing this to our attention! We have located your ticket with us about this issue, ticket #*******, and we have escalated it to our specialized team for further assistance. They will reach out to you via email through this ticket about this issue as soon as they are able to.

      Should you have any questions about this issue in the meantime, please follow up with us through this ticket. Thank you!

    Scribd is NOT a BBB Accredited Business.

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