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Business Profile

Internet Services

Pinterest.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 162 total complaints in the last 3 years.
  • 58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are deceptive when it comes to ***********************. They dont offer the ability to delete the ad which is what I wanted to do, they said I can only pause it. It is not user friendly, the tabs and other information is not easily found! I thought I had canceled all ads but had another ad hidden and being charged for it after I sent them a request that I did not want any future ads. They refunded me the first time but then I saw that I was charged once again for a ad I did not know was still running.

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested several times for Pinterest to delete and remove my account and all images. I do not want it searchable or viewable.

  • Initial Complaint

    Date:03/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite my best efforts to comply with the Pinterest platform's guidelines and policies over the last 5 years, my Pinterest account has recently been suspended without a clear explanation of the specific activity that led to this action. As an active and dedicated user of Pinterest under the profile **********************/livelovehealthwealth/, I have built a legitimate following of ****** individuals and achieved over 2 million monthly viewers to my profile. This community has been built through consistent and policy-compliant engagement on the platform. It's important to note that I have recently taken a brief hiatus from actively pinning images due to the birth of my baby, which makes the suspension for alleged "activity" even more perplexing. Despite my repeated attempts (over 10 times) to appeal the suspension and request further information through their help center, I have not received a satisfactory response or clarification on what specific activity led to the suspension of my account. The generic response of "spam activities" seems unlikely due to this hiatus and considering my previous history on Pinterest. I do not understand what I have done. The resolution I am seeking is the reactivation of my account, and I assure full adherence to Pinterest's policies going forward. The lack of transparency and communication from Pinterest has left me with no choice but to reach out to the Better Business Bureau for assistance in mediating this matter. I believe that with your help, we can reach a fair resolution that acknowledges the time and effort I have invested in building my presence on Pinterest, as well as the platform's need to enforce its policies consistently and transparently. Thank you for considering my complaint. I am hopeful for your support in facilitating communication with Pinterest to resolve this issue and enable me to continue engaging with my followers in a positive and productive manner. Sincerely, ********* ****************************** Pinterest.com/livelovehealthwealth/

  • Initial Complaint

    Date:03/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several of my pins that was once removed from violating the guidelines are then reinstated and then I was suspended for no apparent reason and my account was deactivated.I would like to have my account back.

  • Initial Complaint

    Date:02/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to seek your assistance in resolving an issue I have encountered with Pinterest. Despite my best efforts to comply with their platform's guidelines and policies over the last 5 years, my Pinterest account has recently been suspended without a clear explanation of the specific activity that led to this action.As an active and dedicated user of Pinterest under the profile **********************/livelovehealthwealth/, I have built a legitimate following of ****** individuals and achieved over 2 million monthly viewers to my profile. This community has been built through consistent and policy-compliant engagement on the platform. It's important to note that I have recently taken a brief hiatus from actively pinning images due to the birth of my baby, which makes the suspension for alleged "activity" even more perplexing.Despite my repeated attempts (over 10 times) to appeal the suspension and request further information through their help center, I have not received a satisfactory response or clarification on what specific activity led to the suspension of my account. The generic response of "spam activities" seems unlikely due to this hiatus and considering my previous history on Pinterest. I do not understand what I have done.The resolution I am seeking is the reactivation of my account, and I assure full adherence to Pinterest's policies going forward. The lack of transparency and communication from Pinterest has left me with no choice but to reach out to the Better Business Bureau for assistance in mediating this matter.I believe that with your help, we can reach a fair resolution that acknowledges the time and effort I have invested in building my presence on Pinterest, as well as the platform's need to enforce its policies consistently and transparently.Thank you for considering my complaint. I am hopeful for your support in facilitating communication with Pinterest to resolve this issue and enable me to continue engaging with my followers in a positive and productive manner.Sincerely,***************************** ****************************** Pinterest.com/livelovehealthwealth/

  • Initial Complaint

    Date:02/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not able to use the Pinterest app. *** contacted several time with no response other than a howd we do survey. I just want my problem to be fixed.

  • Initial Complaint

    Date:02/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I run a lifestyle site, nikkilo.com, and I use Pinterest to drive traffic to my website. My Pinterest account was recently mistakenly flagged by Pinterests spam filter. I know this because overnight, my Pinterest impressions inexplicably dropped from 139k on 1/19 to 6.4k on the 20th and have remained low ever since. My content is also invisible to other Pinterest users, which Ive verified by checking with my other Pinterest accounts. *** reached out to Pinterest support numerous times. Every time, I get an automated response telling me ebbs and flows in Pinterest impressions are normal and to follow Pinterests best practices. The email also tells me straight out that I have not been flagged by the spam filter, which is a blatant lie. Im also very careful to follow Pinterests anti-spam guidelines to make sure my content complies. The one time I reached an actual human Pinterest representative, I described my problem and they said they were transferring me to the appropriate team. Then I got the same automated response. I am a college student and I rely on my website to help pay for my expenses, so the drop in traffic from Pinterest has severely impacted my finances and ability to save for post graduation this spring. I would appreciate any help. ***************

  • Initial Complaint

    Date:02/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello dear bbb, my Pinterest account got permanently suspended saying that i pinned adult content, and its not true. I tried appealing a lot of times to this ban on their website, but they always sent me an automatic answer on my Gmail saying that my account got permanently suspended. Those answer are automatic and I think thats unfair. I saw on the Internet that a lot of other Pinterest users has the same problem. I have thousands of important things and its my most important app. I would really appreciate if you could send this complaint to the Pinterest team so that they could reactivate my account.My name on Pinterest is sMy email is ********************* Thank you for your time and attention

  • Initial Complaint

    Date:02/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I hope this email finds you well. I am writing to bring to your attention a concerning and persistent issue I have been facing with Pinterest Support over the past three years.I have been diligently reaching out to Pinterest Support annually to request the deletion of two profiles under my name that appear prominently on ******* Despite my continued efforts, I have not received any response from Pinterest Support, creating a frustrating and seemingly purposeful lack of communication.These profiles were created when I was a minor, and I no longer have access to the associated accounts. I have provided ample proof of ownership, and yet Pinterest has consistently refused to acknowledge my requests for deletion.It appears that Pinterest has implemented a system that effectively prevents users from receiving any meaningful response, leading to a sense of helplessness and frustration on my part. This situation has not only impacted my online presence but also raises concerns about the security and privacy of user information on the platform.I kindly request your assistance in addressing this matter and ensuring that Pinterest takes prompt action to delete the mentioned profiles. I believe that as a user, I have the right to control my online identity and that Pinterest has a responsibility to respond to legitimate requests for account removal.Thank you for your attention to this matter, and I trust that the Better Business Bureau will be able to help resolve this ongoing issue.

  • Initial Complaint

    Date:01/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Pinterest for the suspension of my account. This action has caused significant disruption to my business and personal distress, as my website heavily relies on the traffic generated from Pinterest.Firstly, it is important to note that my account was suspended without any prior warning or clear explanation of the violation. This lack of communication is deeply concerning, especially since I am confident that I have not engaged in any activities that breach Pinterest's terms of service. The sudden and unexplained suspension not only affects my business operations but also tarnishes my reputation.Previously, my account has functioned without any issues, adhering strictly to the platform's guidelines. The abrupt suspension, therefore, comes as a shock and seems unjustified. My website's increased traffic from Pinterest should not be a reason for penalization, particularly when no wrongful actions have been committed on my part.Moreover, this is the first instance of such an occurrence. If there were concerns about my account's activities, I would have expected at least a warning or an opportunity to rectify any perceived issues. The lack of such an opportunity further exacerbates the situation, making it feel unfair and arbitrary.In light of the above, I am seeking the BBB's assistance in resolving this matter. I request a thorough investigation into the suspension of my account and a clear explanation of the reasons behind it. Furthermore, I urge Pinterest to reconsider their decision and reactivate my account promptly.Thank you for your attention to this matter. I look forward to a resolution that upholds fairness and transparency.Sincerely,[*****************]My suspended Pinterest accounts name : dress to impress Email. *********************

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