Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding *********'s account deletion policy and their refusal to permanently delete an old account I created when I was a minor. The account in question contains personal photos and information from my youth, and I no longer have access to the email address associated with it, as it was created many years ago. Despite explaining this to ********* multiple times, their only response has been that they are unable to delete the account without access to the original email. The best they have offered is to deactivate the account, not delete it. I have repeatedly asked ********* for clarification on the difference between deactivation and deletion, and each time Ive been directed to a generic help page that does not answer the question. The responses I receive appear to be computer-generated or copy-paste replies, and no representative has directly addressed my concerns or explained why deletion is not possible in this case.I feel extremely uncomfortable knowing that ********* retains personal data and images from my time as a minor and refuses to remove it based solely on an inaccessible email account. Ive made every good-faith effort to have this account removed and have encountered nothing but dead ends and unhelpful responses.This situation raises serious concerns about user rights, data retention, and protections for minors who may no longer have access to outdated accounts. I respectfully request the BBBs assistance in urging ********* to properly and permanently delete my account and associated data.

• Initial Complaint

  Date:10/21/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ********* account was permanently deactivated for an alleged Community Guidelines violation, but I was never shown which specific Pin or reason led to this decision. I do not create or save harmful content, and I personally struggle with self-harm, so I would never save or post anything that promotes it.I repeatedly asked ********* for clarification or proof of which Pin caused this, but they have not provided any details. I want transparency and a fair review because this feels like a mistake or misunderstanding. Their automated system may have flagged my account incorrectly, and my appeals have only received generic responses.Pinterests sensitive content filters are known to be overly broad, and Im asking for a manual review by a real person, not AI, to verify this decision and restore my account.

• Initial Complaint

  Date:10/16/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a ********* user for several years without any prior issues or policy violations. On September 24, 2025, I discovered that my account had been suspended without warning or stated reason except a vague response of your content and/or profile violates ********* policies and guidelines. I immediately appealed through ********** official appeal form at least, but the next day received an automated message stating that my account was permanently suspended, again with no details or evidence of a violation. Since then, I have submitted multiple additional appeals (23+ total for now), contacted ********** support through email and social media (Instagram and TikTok), and received only automated or generic responses. No one from ********* has provided a clear explanation or taken responsibility for reviewing my case. I have also seen numerous reports online from other users experiencing similar unjustified suspensions, suggesting a wider issue with ********** support and review system. I would like a full reinstatement of my account or a reason for the permanent suspension.

• Initial Complaint

  Date:10/08/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 17th, **** i purchased 4 items from a seller on ********* known as ****** ****** totalling $59 .I recieved this conference.ation # **** 0917 3635 2938 25.According to the seller, I would recieve an email confirming the order and shipment date, however, a week pass a day and no email. I made several attempts to call the number that I found on ****** ut no response. I made several attempts to contact ********* but all my attempts prove futile. This seller is still on *********, however, this seller has blocked all communication. I am asking BBB to assist me in retrieving my money

• Initial Complaint

  Date:10/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a ********* user since 2013, without incident. In June 2025, my account was erroneously suspended for spam. I have attempted to contact ********* numerous times through their help center and always just receive the same automated response. I do not believe any of my communication has been reviewed by an actual human. I have not engaged in any of the behaviors outlined in the community guidelines regarding spam and just want access to my account restored.

• Initial Complaint

  Date:10/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ********* account was suspended for adult content, but I did not save any inappropriate material. Ive submitted multiple appeals that were denied, and my denial email was not responded to. This account is critical for my art and creative work. I respectfully request that this case be escalated to a human reviewer and my account be restored. The email under the account ************************** and the username/display name is Pixie_Stick.

• Initial Complaint

  Date:10/02/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My account has been suspended for a few weeks (since around 10/19/2025) I have not received a notice why this is, but I believe this must be a mistake. I have had an account for over a decade and never broke community guidelines. There is no customer service number to call and no email to write to. I have submitted 6 appeals over the past few weeks explaining the situation on their customer service portal. I have not had contact with anyone trying to help me. I just would like to speak with a human being to recover my account. I cant even create a new one with my email, the app wont let me. My accounts username is maggieannhilario and the email associated with my account is: ********************* Thank you so much,******

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using ********* for a very long time, years, even. Recently my account wasnt loading so i contacted ********* thinking it was a glitch. Later an AI sent me a message telling me my account was suspended. I cant remember a reason why it would be but if i have done something i would at least like to know what it was.

• Initial Complaint

  Date:08/15/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed ********* wanting to escalate my complaint about a violation of its terms of service. ********* refuses to address, acknowledge, investigate, or escalate my complaint. Someone is misusing ********* systems to file false complaints against me to get me kicked off ********* system. I would like to my complaint acknowledged, escalated and investigated by *********. ********* is violating their own terms of service and ignoring the misuse of their system. I want ********* to verify an accusation is true before accusing me and giving me the information I need to refute the accusation. I cant defend myself against a false and unverified accusation. ********* is refusing to acknowledge or investigate my complaint. ********* is now blocking my emails and completely ignoring my formal complaints, requests to escalate to CEO **** ************* and investigation requests. This is really the basics of customer service. To address a customers complaint, investigate and try to correct the issue. ********* is acting like I dont exist and my concerns dont matter! Ive attached a copy of ********* terms of service Addressing misuse and review of appeal or investigation of enforcement in attachments.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  > Subject: ********* Business Account Shadowbanned No Response From SupportIm submitting this complaint because my ********* business account has been experiencing a serious visibility restriction (shadowban) for over 3 weeks. My new pins receive under 100 impressions, are not indexed, and my account does not appear in search even when searched by exact username or pin title.I contacted ********* support multiple times, with screenshots, pin links, and full analytics evidence. I received no real investigation or answer. Instead, I was sent multiple automated template replies and my tickets were closed without ********** of their agents ****** recently replied to a completely unrelated, old thread, sending a canned response and ignoring the actual issue. Meanwhile, I cannot use my account to work or earn income due to this visibility restriction.I request a full manual review of my account and an explanation of this shadowban, or confirmation that the account is permanently restricted so I can act accordingly.Pinterest Profile: ************************************************