Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* suspended my account with over 10 million views per month and will not tell me why it was suspended and it is impossible to get them to respond to try and resolve the issue directly with them.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last April 2025, my ********* account was permanently suspended without warning or clear justification. I had used the platform for several years, both professionally and personally, to organize visual references. As an architect and digital creator, I stored content and images related to architecture, design, illustration, and visual inspiration.If any of these images were found to violate ********** guidelines, I fully understand and would accept their removal. However, suspending my entire account without the ability to appeal properly or recover my work feels excessive and disproportionateespecially considering that most of the content would have been private and thus not subject to public reporting.I submitted multiple appeals via ********************** and only received automated replies, with no human review or real resolution.This account was important to my professional workflow, as it was used for project-based collaboration with my team. I am not requesting financial compensation, only a fair review of my case and either reinstatement or access to retrieve the valuable content I stored over the years.I believe this is part of a broader issue affecting many ********* users recently, and I hope the company responds to this BBB complaint with fairness and transparency.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got sudden notification that ********* decided to suspend my account end of April. I am a professional designer who has used ********* daily for nearly a decade to curate visual research and inspiration. My account, which contains over eight years of work, was permanently suspended without warning or any specific explanation. I rely on ********* for my creative practice, and losing access to this archive is severely damaging to my work.Since the suspension, Ive submitted multiple support tickets and appealsall of which have been met with generic responses referring me to the Community Guidelines, without any indication of what specific content or policy was allegedly violated. Ive reviewed the guidelines thoroughly and am confident I have not posted anything inappropriate or in ************ one example provided by *********, they referenced a blurred typographic design asseta standard graphic design posterand claimed it included ******, fetish content, and sexual material. This is a completely inaccurate characterization of the image. It is clearly a professional, abstract typographic design with no explicit or suggestive content whatsoever.********* has refused to provide any transparent process for appeal or resolution. Ive received no meaningful explanation, no opportunity to correct any alleged issue, and no way to recover my account or the work Ive spent years building. I am seeking a formal review of the suspension decision, a detailed explanation of what content triggered it, and the reinstatement of my account.I used ********* daily up until the suspension and am extremely familiar with my content. I believe the moderation system's AI most likely flagged something inaccurately.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal ********* account was permanently suspended for unknown reasons. I also urgently need access to my account to complete time-sensitive work. I have reviewed their community guidelines, but my behavior and activity was completely in compliance to the best of my knowledge. I have appealed the suspension multiple times, but have been met with the same automated response every time. In every appeal I have asked for further clarification on how my account violated guidelines, but the response never elaborates or changes. This leads me to believe *********'s account review and response services are completely automated, and there are no humans reviewing my account at all. I have also searched everywhere for a customer service phone number, email, or forum board but there is none. My only option is to keep filling out the same appeal form on their *********** website, which has yielded no clarity, let alone resolution. From my research, it seems like there are many other users facing the same issue, and recently these instances have increased.Please help me get in touch with a human representative from ********* so I can at least get an explanation. Thank you for your help with this matter.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** moderation system is fundamentally broken, and its costing users like me everything. My account was permanently suspended because of comments that were wrongly flagged by ********** AI as hate speech. I never used hateful language, never targeted anyone based on their identity, and never violated the spirit of ********** Community Guidelines. Ive appealed multiple times, provided explanations, and received the same generic, copy-pasted rejection within minutes. No real review. No accountability. Just an automated system making irreversible decisions based on inaccurate detection.Worse yet, ********* changes its reasoning mid-processfrom pins to commentsproving theyre not even sure what the alleged violation is. Ive reported clearly offensive content and received confirmations that harmless art was removed, while actual hate speech remains live. The system doesnt understand context, nuance, or intentand users are paying the price.This isn't just about me. Many users are facing similar suspensions, and its clear ********* is prioritizing cost-cutting AI over fairness and trust. Ive lost followers, years of work, and meaningful engagementall because ********* refuses to properly handle appeals or admit its automated system is flawed.

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  unreasonably got my account suspended and got violations for the pins i saved not shared so its not my responsibility and i need my account back since they have no legal reason for ban and no warning and no responses from exclusively ai support

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to the new addition of AI moderation on *********, I and many others are having their accounts permanently banned for violations they did not commit. ********* is deleting comments and has not made a statement on the thousands of accounts lost. I would like to have my account reinstated or have a statement from ********* themselves regarding this issue. The uncertainty isnt great since I do rely on ********* for my job. *** had my account for 7 years and used it to curate my image/brand for my business. Its harder to find relevant pins now without the algorithm I had on my previous account. I did make an appeal, however I got an email saying the suspension was permanent and my account is gone.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am writing to formally file a complaint and demand the immediate restoration of my ********* account, which was wrongfully suspended without valid cause or appropriate justification. I take this matter extremely seriously and intend to pursue all available options, including legal action, if the issue is not resolved *********** Pinterest account is @stackexchangegirlboss, and the email associated with it is [email protected] assert clearly and firmly that I have not violated ********** Terms of Service in any way. I have always used the platform respectfully, and in accordance with its rules and community guidelines. I have not received any prior warnings, nor was I informed of any specific content or behavior that allegedly led to this unjust action.If ********* believes that any of my content may have inadvertently breached the guidelines, I respectfully request clear documentation and an opportunity to address it. I am fully willing to review and remove any such content if necessary. However, to suspend my account without giving me the opportunity to rectify the situation or appeal transparently is both unfair and *************** a user who has put time and effort into engaging with ********** community, I deserve a reasonable and transparent review of this situation. Unless my account is promptly restored or I receive a valid explanation supported by evidence, I will be forced to consider further action, including legal remedies, to protect my rights and hold ********* accountable for this unjustified treatment.I expect a prompt response to this matter and a swift resolution.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My pintrest account was banned for no given reason so I contact them at on their website multiple times with no reply despite explain that there has been a mistake, that I need my account urgently for personal and school projects as well a pleading for my account suspended to be lifted due to the severity of how much i need my pins right now as well as how much they are irreplaceable. I still do not have a specific reason as to why my account was banned but I did state that what ever I may have unconsciously done to potentially violate their policy will not happen again as well as my sincere apology, I did also offer my word to use the platform with more caution. They took a few long days to reply to my multiple attempts to reach the and eventually sent a vague email still lacking a clear reason for account suspension and the statement my account is permanently suspended and will not be restored.i would greatly appreciate help with restoring my account as I am still in dire need of my account to complete at mandatory assignment and I am certain I did not violate any policy rules.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ********* account was wrongfully terminated without warning or explanation on April 25th, 2025. I have had this account for at least five years, and during this time, I have never encountered any issues. The account contained years of original content, personal memories, and resources that contribute to my income. I have carefully reviewed ********** Community Guidelines and am confident I did not violate any policies. Despite this, ********* refuses to specify which guideline I supposedly violated.I have submitted multiple appeals through their official process, as they instruct, but I have not received a single response. Instead, Ive only received automated replies each time I submitted an appeal. On April 29th, 2025, I received an email stating that my account termination was permanent, and this email was also automated. I then submitted more appeals and tried to contact ********* through other routes, including Instagram and TikTok, but I have been met with complete stonewalling, with only bots and automated replies in return.********* continues to claim they review appeals and communicate with affected users, but this has not been my experience nor the experience of any others impacted during this mass account ban.The company has failed to provide transparency, a fair appeals process, or any path toward resolution. This lack of communication and accountability has had a direct impact on my work, income, and peace of mind. Additionally, as someone who is chronically ill, I lost access to important health-related pins and resources that I relied on. Losing that information has negatively affected my health and well-being.I am requesting that ********* reinstate my account.