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Business Profile

Internet Services

Pinterest.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Pinterest came to BBB’s attention in April 2013. A review of complaints was done in October 2025. Complaints on file state concerns of account restriction or termination. 

    BBB encourages consumers to review the following:

    Community Guidelines
    Enforcement
    Terms of Service (Section 7. Termination)

    For additional support options, please visit Help Center.

Complaints

Customer Complaints Summary

  • 161 total complaints in the last 3 years.
  • 53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pinterest misrepresented their offerings, blatantly lied to me. This was a month ago. They wasted a great deal of my time. I told them I wanted nothing more to do with them and to cease contacting me. They continued to troll my website, I again told them to leave me alone. I cancelled my account with them and told them to delete all my information from their database and never to contact me again. Now, a month later, they have contacted me again. I asked why they were contacting me after I told them not to, and I asked for the name of a manager so could get to the bottom of why my information is still in their system and why they continue to contact me. I am not receiving an answer to those questions.I would like someone from UPPER management to contact me and explain why this is happening, and for them to completely delete me from their database and system. I will not be uploading all the copies of the emails that show what has been going on. If the business contacts me to resolve this issue I will be happy to forward all the emails to them at that point.

    Business Response

    Date: 01/30/2023

    Hi there,
    Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
    Thank you.

    Customer Answer

    Date: 01/31/2023

     
    Complaint: 18940789

    I am rejecting this response because:

    I cannot submit a ticket because I no longer have an account with them.  They should already know this.  They have the ability to look up this issue in their system, but they are choosing to make yet MORE work for me.  I suggest they look this up in their system and address the issue with their employees.  They have wasted enough of my time, they are extremely dishonest, and they clearly have no regard for the time of others.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Manual Kindle Quick Log Firewood Splitter from Helkay on December 14, 2022. The order No. was HK00062558. Since I bought this for a Christmas present for my husband I was anxiously following the package tracking information. The tracking information indicated the package was delivered...to **************!!!! I live in ****!!! I tried contacting the company and could not find any contact information for them. During this process the internet was full of information that ****** was a SCAM! I have tried contacting Pinterest to take Helkay down off their website but can't find any contact information for them! I have contacted PayPal and they said they would handle the money portion. The amount was around $65. Sound the alarm! Please have Pinterest take down this phony company off their website. Thank you.

    Business Response

    Date: 01/24/2023

    Hi there,
    Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
    Thank you.

  • Initial Complaint

    Date:12/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed at the beginning of November about an issue I was having with pinning Poshmark listings. They requested a video so they could see the issue in real time which I sent. I have followed up several times only to be told they are working on it. Today I received a response that they couldn't find my case it must have been closed. One month and now they want me to start over! Unacceptable customer service!

    Business Response

    Date: 12/08/2022

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.

    Thank you for your patience.

    Customer Answer

    Date: 12/09/2022

     
    Complaint: 18541124

    I am rejecting this response because:I have been waiting over a month for a response. They didn't even acknowledge that fact and had the **** to request my patience.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We've been a verified merchant for a long time. But recently our products catalog got rejected. We appealed but ********* keep rejecting our catalog. We've fixed all the issues ********* told us to. We believe our website doesn't break any ********* merchant guidelines. We want ********* can approve our catalog. Their support team only replied us with the same computer responses. We hope ********* can review our website and approve our catalog.

    Business Response

    Date: 12/08/2022

    Hi there,
    It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:

    Hi there,
     
    Your business was not approved to be a merchant on Pinterest. Please, check out our Merchant Guidelines to learn more about our criteria.
     
    To keep shopping inspirational and actionable, we set high standards for our Merchants. Your website was not approved for the following reasons: 
     
    -Merchant does not meet minimum website quality requirements.

    If youd like to appeal this decision, review our guidelines for more detailed information on how you can get your products on Pinterest. Please, try again after updating your information.
     
    Thanks!

    ******

Pinterest.com is NOT a BBB Accredited Business.

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