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Business Profile

Internet Services

Pinterest.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 162 total complaints in the last 3 years.
  • 58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel as though my frustration level is through the roof with this issue. Ive come up with several folders to make them ******** not a fan of the friends pins that keep showing up on my interests boards and Ive been incredibly patient thinking it might just pick up im not interested in seeing these particular pins. Im giving you an ultimatum right here and right now that if you dont get in touch with Pinterest about this issue Im going to be deleting it for good because itll evident at that point in time you really dont care about what the customer wants to see and pin

    Business Response

    Date: 03/09/2023

    Hi there,
    Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
    Thank you!

  • Initial Complaint

    Date:02/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past few weeks I have been trying to get approved for the verified merchant program and despite everything being right, my shop being an actual shop, and spending money on Pinterest ads, Im still being denied because my policy mentions items that are currently out of stock. When told this and provided proof that I do in fact carry these items, I was sent a repeat email instead of an actual response. Theres no contact number. I cant talk to an actual person. Pinterest doesnt genuinely have customer service which is suspicious for a company that happily will charge you for ads. I will Be creating a petition for a class action lawsuit against them as I am not the only person who has experienced this.

    Business Response

    Date: 03/01/2023


    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thank you for your patience!

  • Initial Complaint

    Date:02/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NO Customer Support - No Supervisors - Repeated Complaints to Supervisors - Noone ever replies!I just get copy/paste "We have escalated" and then nothing happens - for weeks now.This after a lazy, incompetent account manager also disappeared.The worst customer support I've ever seen.I sent 4 more requests the last week - and just keep getting "We have escalated"Instead of the manager/supervisor I've been demanding for weeks."******, ******************************" all ingored my specific requests to NOT simply escalate, but give me THEIR supervisor!Apparently, only bots answer support requests at Pinterest. No real people and ***** wants to do any work.Catastrophic - non existent customer support.And this after REPEATEDLY overcharging me for ads I long cancelled - and STILL a card I have long removed.

    Business Response

    Date: 02/06/2023

    Hi there,
    Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
    Thank you.

    Customer Answer

    Date: 02/06/2023

     
    Complaint: 19331267

    I am rejecting this response because:

    The lazy person answering this did not read the complaint!!! Which is SO RUDE to a customer!!!!

    Support tickets don't work - and FOR WEEKS NOTHING HAS BEEN DONE - no reply.

     

    STOP BEING LAZY AND DO YOUR JOB. IT IS RUDE!!!!

     

    AND I WANT MY MONEY BACK - STOP CHARGIN MY CARD


    Sincerely,

    ********************

    Customer Answer

    Date: 03/01/2023

    The first time was a lazy response, just referring to their support email - which has NOT REPLIED for 2 months. That was the whole purpose of the complaint.

     

    So my response needs to be sent to them again - as always happened in the past.

     

    Business Response

    Date: 03/09/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thanks for your patience. 

    Customer Answer

    Date: 03/09/2023

     
    Complaint: 19331267

    I am rejecting this response because:

    That was 2 MONTHS AGO - and your lazy staff has done ABSOLUTELY NOTHING - as are you too lazy!!!

    DO SOMETHING FINALLY -- instead of being lazy! Does anyone at Pinterest support actually ever work?

    I've blockled you from my credit card - because for 3 MONTHS now - noone has done anything about false charges!!!!

    You are corrupt and LAZY - i WANT SUPERVISORS AND EXECUTIVE TEAM TO REVIEW THIS LAZY, UNPROFESSIONAL RESPONSE.

    And you, nameless person - who is too lazy to do anything - should be REFVIEWED as well - for laziness and doing absolutely nothing!!!!

    I want a phone call from a supervisor - ************ - STOP BEING LAZY - for 3 MONTHS NOTHING HAS BEEN DONE.

    SHAME ON YOU!


    Sincerely,

    G *********

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pinterest misrepresented their offerings, blatantly lied to me. This was a month ago. They wasted a great deal of my time. I told them I wanted nothing more to do with them and to cease contacting me. They continued to troll my website, I again told them to leave me alone. I cancelled my account with them and told them to delete all my information from their database and never to contact me again. Now, a month later, they have contacted me again. I asked why they were contacting me after I told them not to, and I asked for the name of a manager so could get to the bottom of why my information is still in their system and why they continue to contact me. I am not receiving an answer to those questions.I would like someone from UPPER management to contact me and explain why this is happening, and for them to completely delete me from their database and system. I will not be uploading all the copies of the emails that show what has been going on. If the business contacts me to resolve this issue I will be happy to forward all the emails to them at that point.

    Business Response

    Date: 01/30/2023

    Hi there,
    Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
    Thank you.

    Customer Answer

    Date: 01/31/2023

     
    Complaint: 18940789

    I am rejecting this response because:

    I cannot submit a ticket because I no longer have an account with them.  They should already know this.  They have the ability to look up this issue in their system, but they are choosing to make yet MORE work for me.  I suggest they look this up in their system and address the issue with their employees.  They have wasted enough of my time, they are extremely dishonest, and they clearly have no regard for the time of others.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/22/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Manual Kindle Quick Log Firewood Splitter from Helkay on December 14, 2022. The order No. was HK00062558. Since I bought this for a Christmas present for my husband I was anxiously following the package tracking information. The tracking information indicated the package was delivered...to **************!!!! I live in ****!!! I tried contacting the company and could not find any contact information for them. During this process the internet was full of information that ****** was a SCAM! I have tried contacting Pinterest to take Helkay down off their website but can't find any contact information for them! I have contacted PayPal and they said they would handle the money portion. The amount was around $65. Sound the alarm! Please have Pinterest take down this phony company off their website. Thank you.

    Business Response

    Date: 01/24/2023

    Hi there,
    Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
    Thank you.

  • Initial Complaint

    Date:12/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed at the beginning of November about an issue I was having with pinning Poshmark listings. They requested a video so they could see the issue in real time which I sent. I have followed up several times only to be told they are working on it. Today I received a response that they couldn't find my case it must have been closed. One month and now they want me to start over! Unacceptable customer service!

    Business Response

    Date: 12/08/2022

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.

    Thank you for your patience.

    Customer Answer

    Date: 12/09/2022

     
    Complaint: 18541124

    I am rejecting this response because:I have been waiting over a month for a response. They didn't even acknowledge that fact and had the **** to request my patience.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We've been a verified merchant for a long time. But recently our products catalog got rejected. We appealed but ********* keep rejecting our catalog. We've fixed all the issues ********* told us to. We believe our website doesn't break any ********* merchant guidelines. We want ********* can approve our catalog. Their support team only replied us with the same computer responses. We hope ********* can review our website and approve our catalog.

    Business Response

    Date: 12/08/2022

    Hi there,
    It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:

    Hi there,
     
    Your business was not approved to be a merchant on Pinterest. Please, check out our Merchant Guidelines to learn more about our criteria.
     
    To keep shopping inspirational and actionable, we set high standards for our Merchants. Your website was not approved for the following reasons: 
     
    -Merchant does not meet minimum website quality requirements.

    If youd like to appeal this decision, review our guidelines for more detailed information on how you can get your products on Pinterest. Please, try again after updating your information.
     
    Thanks!

    ******

  • Initial Complaint

    Date:12/05/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We've been a verified merchant on ********* for 1 year. But ********* recently disapproved our catalog. We corrected the violations with the ********* recommendations and according to merchant guidelines. We changed a lot for our website and we believe we corrected all the violations. But ********* still refuse to approve our catalog. This is unacceptable. We hope ********* can approve our catalog because we corrected all the violations.

    Business Response

    Date: 12/05/2022

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.

    Thank you!

    Customer Answer

    Date: 12/06/2022

     
    Complaint: 18523289

    I am rejecting this response because:

    You replied our ticket with the same robot response! That didnt solve our issues at all!!!!

    We reviewed Pinterest merchant guidelines. We believe weve corrected all the violations of our website. You should approve us now!

    Sincerely,

    Finer Zen

  • Initial Complaint

    Date:12/05/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We're verified merchant on Pinterest for almost 2 years. But Pinterest rejected our catalog recently even when we didn't break any merchant guidelines. We contacted Pinterest support for many times but they never solve our issues. They only reply us with automatic spam messages!!! We believe our website is eligible for verified merchant so we want Pinterest approve our catalog.

    Business Response

    Date: 12/05/2022

    Hi there,
    It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:

    Hi Wei,
     
    Your business was not approved to be a merchant on Pinterest. Please, check out our Merchant Guidelines to learn more about our criteria.
     
    To keep shopping inspirational and actionable, we set high standards for our Merchants. Your website was not approved for the following reasons: 
     
    - Merchant does not meet minimum website quality requirements.

    If youd like to appeal this decision, review our guidelines for more detailed information on how you can get your products on Pinterest. Please, try again after updating your information.
     
    Thanks!

    ******

    Customer Answer

    Date: 12/06/2022

     
    Complaint: 18523272

    I am rejecting this response because:

    We reviewed the Pinterest merchant guidelines and we made a lot changes to our website. Weve corrected all the violations!

    Pinterest should approve our catalog!


    Sincerely,

    Harvest Shoppers

  • Initial Complaint

    Date:12/03/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been a ********* verified merchant since 2021. We didn't make changes to our website and we didn't break any ********* merchant guidelines. Our website meets all the requirements. But now ********* rejected us to be verified merchant. It seems like ********* can reject you as a verified merchant at anytime even when you do nothing violation to merchant guidelines. Being a business merchant on ********* is a waste of time and money because you can be rejected anytime. We want ********* to approve us as a verified merchant because our website meet ********* merchant guidelines requirements. We believe this must be a mistake that they rejected us. We contacted ********* support team to appeal but they only reply with computer responses. We hope ********* can reply us here and solve this issue. But don't tell us to submit ticket through ********* help center because ********* support team will reply us with same automatic robot responses!!! We want someone from ********* can approve our ********* catalog and approve us as a verified merchant.

    Business Response

    Date: 12/05/2022

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.

    Thanks for your patience!

    Customer Answer

    Date: 12/06/2022

     
    Complaint: 18520587

    I am rejecting this response because:

    Pinterest only replied our support ticket with ***************** and they never solve our issue.

    Please review our website. Weve corrected all the violations to Pinterest merchant guidelines.

    We checked the Pinterest merchant guidelines one by one and we corrected the violations for our website. Pinterest should approve us now. 

    Sincerely,

    *****************

    Business Response

    Date: 01/04/2023

    Hi there,
    It looks like a specialist has already reviewed your account and responded to your support ticket. Here's their response:

    Hi Wei,
     
    Your business was not approved to be a merchant on Pinterest. Please, check out our Merchant Guidelines to learn more about our criteria.
     
    To keep shopping inspirational and actionable, we set high standards for our Merchants. Your website was not approved for the following reasons: 
     
    - Merchant does not meet minimum website quality requirements.

    If youd like to appeal this decision, review our guidelines for more detailed information on how you can get your products on Pinterest. Please, try again after updating your information.
     
    Thanks!

    Kind regards

Pinterest.com is NOT a BBB Accredited Business.

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