Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had a Pinterest account for many years. Just recently a pop-up kept filling the ********** just punched data in order to rid of this annoying pop-up. I didnt realize it was an age verification pop-up and then upon filling out the pop-up, I was immediately deactivated from Pinterest because it said I was too young for a Pinterest account (even though *** probably had the account for 13 years). I actually dont care at this point if Im deactivated forever, but I have pinned recipes from my mom who is now deceased, and I have no way to access them. If Pinterest wants to deactivate me forever thats fine, but let me get my heirloom recipes from my mom or these recipes are lost to me forever. I have tried to appeal several times to Pinterest. They keep telling me they sent a link for the appeal process, but I havent received any emails with this link. They have no live customer service whatsoever. I used to think Pinterest was a wonderful way of keeping record, but be forwarned, this can happen to you and then you will be locked out of information that you wanted to store digitally.

  Business Response

  Date: 04/09/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pinterest suspended my account claiming, falsely, that I violated the terms of service, but I'm not sure what happened to my account. Because I DIDN'T have inappropriate information on my boards that was put there by me, I can only assume that my account was hacked. I have reached out multiple times, gotten the same form email that says I can appeal, but there is no followup and I have not been able to appeal. I can not get answers and I'm afraid someone has access to my account, but it's locked, and Pinterest won't help.

  Business Response

  Date: 04/07/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you.

• Initial Complaint

  Date:04/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the visual discovery engine Pinterest ten or more years ago. Very soon I learned it was the most annoying website on the Internet. I deleted the account. But it seems I merely deactivated it as opposed to deleting it. I noticed this because on a couple of websites I currently visit, the Pinterest symbol of a little red pin pops up, meaning Pinterest is following me or tracking me on the web. I dont want them to do this, I want them out of my life.I tried to log on to delete my account. But Pinterest wont let me. Instead it but gives me messages my account has been suspended for violating community guidelines, my account has been deactivated preventing me from making the slightest move to sever ties with it. I filled out a digital form on Pinterests internet page to complain about not being allowed to sign in and it responded with an email saying it would help and to click on a link in the email. The link was my own email address, so I was sending an email to myself. I filled out another form and was going to upload a couple of screen shots. But Pinterest greyed out all my upload choices so I couldnt click on any of them.Pinterest is a predator. It imposes every obstacle imaginable to keep people from leaving it. I dont like the idea of a web site that I dont use tracking my Internet habits. My goal in filing this complaint is to get my Pinterest account permanently deleted - which, by the way, it wouldnt let me do years ago, instead deactivating it. How Pinterests deceptive, manipulative practices are even legal is beyond me. I am going to report them to the government for this scam, which, as far as Im concerned, is an identity scam - using my identity for its marketing research when I dont want it to.

  Business Response

  Date: 04/04/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you. 

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19885430
  
  I am rejecting this response because:

   

  Pinterest says it will respond to the online form I filled out requesting help in deleting (not deactivating) but DELETING my account.

  I already went through this with Pinterest.

  Please take a look at the attachment. 
  

  That is their response to my request for help in deleting my account permanently. In essence, it is no response.

   

  it doesnt even make sense. Id like to know what this means: In order to respond, Id like to verify youre the account owner. Please respond to this email from and then it has my own personal email address which it has tinted into a link. Click on it and guess what happens I create an email to send to myself!

  And that is the entire content of Pinterest helping me.

  So, no, I am not satisfied with Pinterest, once again, offering to help me with an automated response.

  
  I want to let Pinterest, BBB and everybody else know, why cant I simply log in and hit a delete (not deactivate) my account command? Why couldnt I have done that ten years ago when I got rid of Pinterest because I didnt like the way it acted, automatically downloading all this stupid, housewife junk onto my computer?

  The reason I keep having to come back to Pinterest about getting my account deleted is because 1) their promises to help me are a joke and dont work (see attachment),and 2) Pinterest wouldnt let me delete my account in the first place when I tried to ten years ago, it would only let me deactivate it. That was because it wanted to steal information from me. It was doing all it could do to hang onto that stolen information for as long as possible because that is how it makes money.

  I dont care for these semantics Pinterest uses to cover up the fact that it is going to do everything in its power to not let you disconnect from it. And BBB, look, the response it gave you was automated. It was a careless, meaningless automated response.

   

  I want to talk to a person at ************. I want to go step-by-step through the motions of x- not deactivating - but DELETING my stalker Pinterest account. JM.

   

  No, another automated help offer is insufficient. It means nothing other than we will keep going around and around and around in circles with Pinterests 

   

   

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/13/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you for your patience. 

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested Pinterest.com several times to remove a fraudulent profile created under my unique first and last name, that is associated with marijuana. This has made it difficult to open bank accounts, apply for jobs and background checks. Despite asking several times and sending proof of my ID, Pinterest refuses to delete the account. I did not create this profile and due to Pinterest strong SEO presence, it is the first search result on ****** when my name is typed in. I am seeking action on behalf of Pinterest.com to remove the fake profile with the username as my first and last name immediately.

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed in at pinterest.com yesterday and have been harassed by endless emails ever since that evaded my email filters. I have tried to end my pinterest.com account without success and apparently my only recourse to unsubscribe to each email. I WANT OUT OF PINTEREST.COM. I WANT TO CLOSE/END MY ACCOUNT.

  Business Response

  Date: 03/31/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thanks for your patience. 

  Customer Answer

  Date: 03/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried contacting Pinterest numerous ways, so they can delete my public information which can be found under my name. ******************************************** demand this matter to be deleted I will move out to ******* and that business will not exist anymore thank you for solving this matter.

  Business Response

  Date: 03/29/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you. 

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, Delete my information as soon as possible from google. 
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a open/working account with Pinterest for a number of years - if I had to guess - over 10. Recently, I was asked to verify my birthday, and my phone wasn't cooperating with entering in the correct information. There was no way to back out of the birthday query, and as a result the account was deactivated. I thought it would be a simple fix as I received an email stating my account was deactivated. There was no option to verify my birth date through Pinterest, instead I was given to options to prove my birth date through 3rd party companies. My options were to upload a copy of my DRIVERS LICENSE, PASSPORT, or BIRTH CERTIFICATE. I feel this is an extreme measure for service allowing me to save recipes. I don't believe this is a safe business practice. In the meantime, I signed up for a new account - and NO extreme verification process. My resolution would be to allow me access for 24 hours to move my saved items to another resource, and Pinterest and I will part ways. Total shifty business practices...super disappointed!

  Business Response

  Date: 03/29/2023

  Hi there,
  Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
  Thank you!
  
  

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company removed my account claiming that I violated rules, which is not and cannot be true. I believe that my account was hacked, and I approached the company to determine my privacy risk, but their only response is a firm email. The email states I will get a follow up email to appeal, which does not come. Meanwhile, I still do not have an explanation about what happened to my account, what day, or how it happened. This makes it difficult to know how to protect my information, since clearly there has been a breach. The lack of communication and customer service is appalling.

  Business Response

  Date: 03/29/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thanks for your patience. 

• Initial Complaint

  Date:03/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email saying that my account had been deactivated and that I needed to submit a state issued ** in order to reactivate it. I did so and then received an email saying that the submission wasn't sufficient, but they didn't explain what was wrong. I emailed the company, they replied, but instead of explaining what was wrong with the ** submission they just told me to resubmit. But I don't understand the point of resubmitting if I don't know what was wrong with the submission I sent. The emails all looked auto generated so no one probably even saw any of it. The whole thing is just frustrating.

  Business Response

  Date: 03/29/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you.

  Customer Answer

  Date: 03/31/2023

   
  Complaint: 19850889
  
  I am rejecting this response because: they said a specialist will get in touch with me but no one has contacted me. I dont consider this resolved yet.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pintrest puts out spam ads that will mess with your phone and forcibly open the app or appstore without you clicking on anything. How do we know they aren't also installing Spyware or viruses when they do that? This company os dangerous and malicious.

  Business Response

  Date: 03/13/2023

  Hi there,
  Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
  Thank you!