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Business Profile

Internet Services

Pinterest.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Pinterest came to BBB’s attention in April 2013. A review of complaints was done in September 2024. Complaints on file state concerns of account restriction or termination. 

    BBB encourages consumers to review the following:

    Community Guidelines
    Enforcement
    Terms of Service (Section 7. Termination)

    For additional support options, please visit Help Center.

Complaints

Customer Complaints Summary

  • 163 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a registered Amazon Affiliate, and I started a Pinterest account to advertise some of my favorite products. I created a business account with all of my companies information (not disclosing company details for privacy), and started making pins for my recommended products. All of the products were consistent and from the ************** and electronics categories. I spent a lot of my time doing research on these products and creating attractive pins to make it pleasant for my audience. Roughly about 24 hours after I created the account (and about 25 pins) I get a email from Pinterest stating that my account has been suspended for violating the spam policies and that I can click a button to appeal. I appealed, with a explanation of who I am and what I am trying to accomplish on Pinterest, and the quickly replied that they reviewed my account and are not interested in removing the suspension. It is concerning how quick they responded, almost as if they didnt even care to look into the situation. I went on to read the spam policy, and I did not do ANYTHING to violate it. In simple terms, this company is absolute trash, do not waste your time- find another platform.

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have contacted PINTEREST Company ************** by email within the past 12 months requesting CANCELLATION of subscription since AUGUST 2023, and asked to STOP charging my Credit card for NON-Services. I have NOT received any response from PINTEREST. There is NO CUSTOMER Service Phone number provided on the profile page for customers to CANCEL Subscription. They Continue to charge my Credit Card every month since AUGUST 2023 Without my Permission (That is considered THEFT).

  • Initial Complaint

    Date:05/02/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello Ive had my account with pinterest for over 10 years and would use it to help with my tramua induced memory loss, connect with family, and just get inspiration in general. They suspended my account saying I was posting sexual content but I never posted anything at all. I only ever repinned pins their algorithm would put on my home feed so I just assumed that whatever they were pushing me to see through their site was acceptable. They also never showed me the proof I posted anything sexual which im sure wasnt there. I think its unfair that they are punishing me for repinning pins they allowed their algorithm to post on my home feed. They just keep sending me the same appeal denial but no evidence of what I posted to justify them deleting my account. I only made about 5 posts or so and none of them involved sexual content.

  • Initial Complaint

    Date:04/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Whenever I go to pin something on Pinterest that relates to Judaism or Israel in any way, I cannot pin it and I get an Email saying I have violated Pinterest's policy and that I pinned "Hateful Speech." What I am pinning is not hateful in any way, I am a Jew who wishes to represent her heritage, but I guess they view that as hateful speech.I think it is unfair and riddled with hypocrisy since others can post whatever they want about their heritage, except Jews it seems.

  • Initial Complaint

    Date:04/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pinterest has removed several of my saved pins from my board for containing "nudity, graphic sexual activity, and sexual exploitation". The reason I know my pins contain no such thing is because they were taken from my 'sketching references' board, where I save figures for drawing and perspective references. This is really inconvenient, as I'm an art student and these pins have been immensely helpful in drawing people. There is no ****** in these pins--just outlines of the human figure. What's worse is that Pinterest has recently warned me that they'll suspend my account if they remove any more pins from my boards. I've provided examples of other pins on my references board. This is outrageous, please help.

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pinterest is illegal charging me for there services, I have sent them several emails telling them to stop They keep trying to bill me I have told them I do not use Pinterest and that I want all accounts they have under my name closed since I do not use these accounts Pinterest keeps asking me to provide more and more information but has fails to block my account from advertising. These advertisements are not being authorized by me I am not sure were they got my bank account information but they are refusing to delete the bank accounts As far as I know this is a serious security issue and should have been fixed immediately it has been about a month and they still have my bank account information They need to delete all accounts under my name

  • Initial Complaint

    Date:04/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Through the PINTEREST App, they advertise companies that sell products to their users.On Sun Mar 10, 2024 I went into the PINTEREST app and found an advertise to buy engine model toy kits from a vendor ********; the toy model kits looked really nice, so I first ordered 4, with order number #**** for which I paid ***** usd. Then I order another 7 of this toy kits with order #**** as a gift for my father, and paid *****usd. ******** sent me 2 email confirmations with a tracking numbers (I attached copies of the emails). After a couple of weeks says the products had been delivered. I have nothing and the company website ******** never responds to my emails where I ask them for my products.On April 8th and 9th 2024 I contacted PINTEREST to let them know I was a victim of a fraud from a product they advertise on their app. PINTEREST response was: "... Please note that Pinterest is not responsible for any disputes or issues you have with merchants or products delivered on Pinterest and cannot issue refunds for purchases...".PINTEREST is 100% responsible, I bought something they are advertising and I lost a *****usd and *****usd for a total of: ******usd Please help me resolve this issue as PINTEREST is not helping and after 2 emails they keep telling me they re not responsible (Emails attatched).

  • Initial Complaint

    Date:04/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are deceptive when it comes to ***********************. They dont offer the ability to delete the ad which is what I wanted to do, they said I can only pause it. It is not user friendly, the tabs and other information is not easily found! I thought I had canceled all ads but had another ad hidden and being charged for it after I sent them a request that I did not want any future ads. They refunded me the first time but then I saw that I was charged once again for a ad I did not know was still running.

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested several times for Pinterest to delete and remove my account and all images. I do not want it searchable or viewable.

  • Initial Complaint

    Date:03/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite my best efforts to comply with the Pinterest platform's guidelines and policies over the last 5 years, my Pinterest account has recently been suspended without a clear explanation of the specific activity that led to this action. As an active and dedicated user of Pinterest under the profile **********************/livelovehealthwealth/, I have built a legitimate following of ****** individuals and achieved over 2 million monthly viewers to my profile. This community has been built through consistent and policy-compliant engagement on the platform. It's important to note that I have recently taken a brief hiatus from actively pinning images due to the birth of my baby, which makes the suspension for alleged "activity" even more perplexing. Despite my repeated attempts (over 10 times) to appeal the suspension and request further information through their help center, I have not received a satisfactory response or clarification on what specific activity led to the suspension of my account. The generic response of "spam activities" seems unlikely due to this hiatus and considering my previous history on Pinterest. I do not understand what I have done. The resolution I am seeking is the reactivation of my account, and I assure full adherence to Pinterest's policies going forward. The lack of transparency and communication from Pinterest has left me with no choice but to reach out to the Better Business Bureau for assistance in mediating this matter. I believe that with your help, we can reach a fair resolution that acknowledges the time and effort I have invested in building my presence on Pinterest, as well as the platform's need to enforce its policies consistently and transparently. Thank you for considering my complaint. I am hopeful for your support in facilitating communication with Pinterest to resolve this issue and enable me to continue engaging with my followers in a positive and productive manner. Sincerely, ********* ****************************** Pinterest.com/livelovehealthwealth/

Pinterest.com is NOT a BBB Accredited Business.

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