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Business Profile

Internet Services

Pinterest.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Pinterest came to BBB’s attention in April 2013. A review of complaints was done in September 2024. Complaints on file state concerns of account restriction or termination. 

    BBB encourages consumers to review the following:

    Community Guidelines
    Enforcement
    Terms of Service (Section 7. Termination)

    For additional support options, please visit Help Center.

Complaints

Customer Complaints Summary

  • 161 total complaints in the last 3 years.
  • 62 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter, who is 16 years old, set up a business account with Pinterest without our knowledge She connected it to her teen checking account and was promptly billed $93 for what they called advertising on the platform. She noticed the charge and removed her billing information from her account. She was then charged a week later another $54 for the same type of advertising. This was after receiving an email, from Pinterest, saying her account had been disabled and closed after the $93 charge. She should not have been able to open a business account or sign any legal documentation saying she was liable due to her age. This is most likely happening across America with teenagers, thinking they can get rich fast opening a business account on Pinterest. There is no phone number to contact Pinterest. There is only web portal to complain, which takes 1 to 3 business days to get back. This in my opinion needs to go to a lawyer to start a class action lawsuit. There has to be thousands of kids that are taking advantage of with the system most of them probably not even able to read the terms and conditions that they agreed to. Thank you.

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20833149

    I am rejecting this response because:

    They still have not refunded my Minor Child's money. It is a simple solution for an unjust theft of my sons money. They have until next week before I get my very successful FDCPA attorney on this case. I am tired of greedy, selfish operations like Pinterest who take unauthorized money out of unsavy consumers accounts and they act as if they are reputable. I will get the money back plus legal fees, expenses and a bill for my time. In the meantime I will be on a mission to warn others of this unfair company. 


    Sincerely,

    *******************

    Business Response

    Date: 11/14/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thank you!

  • Initial Complaint

    Date:11/03/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a pintrest account a long time ago that I no longer have access to - I'm unsure what the email address was that I joined with and no longer have access to it or my phone number at the time. My photo is showing on the account and the account name is my full name (@**********). I can provide government ID to show I am the person photo'ed and my name matches. I request that the account be deleted (my photo is showing on search engines linking to the account, and I do not want this any more).

    Business Response

    Date: 11/06/2023

    Hi there,
    Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.Thank you!


  • Initial Complaint

    Date:10/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20796063

    I am rejecting this response because: The message is their typical automated response, and my claim hasn't yet been 

    addressed in all its entirety. 

    Sincerely,

    Tamaya Grays

    he proper standards of Pinterest. I have reported my disability to Pinterest and have received the same automated reply and then a reply from Pinterest support team that states that cannot reactivate my account because of Spam issues. Furthermore, I have investing monies towards my Pinterest platform as well. I also would like to make mention that I'm an Affiliate Marketer with Amazon and this practice is allowed on both platforms. This company needs a more reasonable resolution team, for the consumer, business owner, and customers alike. They should have more respect for their customer/clients' accounts and come up with a better resolution than just "deactivating" or "suspending" customers' accounts without their consent or even giving them the opportunity to rectify the matter to get back up and running again. This makes no sense. The pinterest "Appeals" process is a joke. I received an email stating that my appeal was being reviewed, only to receive an email in less than 5 minutes stating that the review team cannot reactivate my account. I have investing monies for this platform as well. Very dogmatic treatment and no consideration or common courtesy or customer service at all. Please assist. Thank You,***********************

    Business Response

    Date: 10/30/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thank you!

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased an item on pinterest. The item did not come although they tracking information said delivered. I contacted the company and they said they could resend the product or offer a refund. I chose to try once more but yet again recieved no product. I contacted *** and they could not find any such tracking information or product as i was told existed. I have now tried to contact pinterest again and they are not responding to my emails. I see this advertisement still running with positive reviews but yet have attempted to contact through the review platform and am still being ignored. At this point it's clear no product will come so i would like a refund.

    Business Response

    Date: 10/12/2023

    Hi there,
    Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
    Thank you!

  • Initial Complaint

    Date:10/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am locked out of my account and have requested that Pinterest confirm they have the updated phone number but they are refusing to check their own records. They are forwarding me to ***** who says the phone number on their end was correctly updated and advised me to request that Pinterest confirm they have the updated phone number in their system. ***** said, the phone number in Authy has already been updated correctly, which means there's a synchronization issue on Pinterest side that can only be resolved by them. However, I have asked Pinterest twice and they will not do anything except tell me to contact *****.

    Business Response

    Date: 10/12/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thank you!

  • Initial Complaint

    Date:09/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday on 9/23/23 I received an email stating that my Pinterest account (@novagyrl) was suspended for spam, even though I never have committed spam, and never would do that. I followed the instructions and appealed within 48 hours, but within 2 hours I received another email stating that my appeal was denied for no reason. I have since then sent two other appeals but keep getting denied for no reason. My account is used to save pins and upload ones of my graphic work, and truly believe this is some sort of error that theyre not taking into account. I desperately just want my account back.

    Business Response

    Date: 10/05/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thanks for your patience. 

  • Initial Complaint

    Date:09/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20581574

    I am rejecting this response because: I have sent multiple unanswered messages to their help board with no response.

    Sincerely,

    *******************

    Business Response

    Date: 09/11/2023

    Hi there,


    Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.


    Thank you!


  • Initial Complaint

    Date:08/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20437899

    I am rejecting this response because: my image is still being used. I submitted the request three days ago and when I tried to delete it on your website, it will only allow "pins" to be removed and not this account. I DO NOT want my name and image being used as this is not my account. PLEASE DELETE IT. 

    Sincerely,

    ****************************************

    Business Response

    Date: 08/08/2023

    Hi there,
    It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
    Thank you.

  • Initial Complaint

    Date:08/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20437853

    I am rejecting this response because:

    there has been no communication with me at all. I am left without access and no explanation. The only messages I have received are alerts that pins were temporarily removed but then reinstated. 

    Apparently my account has now not just been suspended but deactivated - I am left to think this was done in retaliation to my complaint.


    Sincerely,

    *******************************

    Business Response

    Date: 08/08/2023

    Hi there,
    It looks like a specialist has already reviewed your account and responded to your support ticket. Please check your email to view their response.
    Thank you!

    Business Response

    Date: 08/30/2023

    Hi there,
    It looks like a specialist has already reviewed your account and responded to your support ticket. Please check your email to view their response.
    Thank you!

Pinterest.com is NOT a BBB Accredited Business.

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