Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have received several emails that either my pins have been removed and then reinstated. Or that I am in violation of their community guidelines. The links they provide are dead ends and show nothing, I have never seen any so called pins they are referring to. I want the harassment to stop.

  Business Response

  Date: 09/11/2023

  Hi there,

  
  Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.

  
  Thank you!
  

  
  

  Customer Answer

  Date: 09/11/2023

   
  Complaint: 20581574
  
  I am rejecting this response because: I have sent multiple unanswered messages to their help board with no response.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I googled my name and found that my image and full name were used to create a Pinterest account. I did not authorise this. I emailed Pinterest to have the account removed but I got an automated response about a totally separate issue. *************************************************

  Business Response

  Date: 08/08/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you.

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20437899
  
  I am rejecting this response because: my image is still being used. I submitted the request three days ago and when I tried to delete it on your website, it will only allow "pins" to be removed and not this account. I DO NOT want my name and image being used as this is not my account. PLEASE DELETE IT. 
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:08/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without any notification or explanation, Pinterest suspended my account, and my attempts to get clarification and resolution are being ignored. Repeated attempts contacting their customer service through their portal have been unsuccessful. The company does not respond at all. I have been a customer of the Pinterest platform for many years and invested a lot of time generating user data that they monetize. It is unfair business practice to generate revenue from my usage data and then simply lock me out of reference material I have come to rely on for my artwork.I seek access to my account so I can look up reference images I have collected over the years.

  Business Response

  Date: 08/08/2023

  Hi there,
  It looks like a specialist has already reviewed your account and responded to your support ticket. Please check your email to view their response.
  Thank you!

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20437853
  
  I am rejecting this response because:
  

  there has been no communication with me at all. I am left without access and no explanation. The only messages I have received are alerts that pins were temporarily removed but then reinstated. 

  Apparently my account has now not just been suspended but deactivated - I am left to think this was done in retaliation to my complaint.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/30/2023

  Hi there,
  It looks like a specialist has already reviewed your account and responded to your support ticket. Please check your email to view their response.
  Thank you!

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there, I am a new small business owner who created a Pinterest account with the hopes of growing my business and spreading awareness of both my products and products of others. I started my account on 4/28 but didnt really get active until end of June/early July. On July 10th, I was on my account when I was suddenly logged out. When I tried logging back in, it said my account was suspended. I then received a very generic email saying my account was suspended because I violated policies against spam. I have sent multiple messages and only receive an auto-generated response saying that they will get back to me but they havent. I reached out on instagram and they were nice but they said they couldnt help on their end. I received no actual details about what I violated. I have recently created a lot of products and finally had some free time so I was actively posting, which *** have activated a spam alert but I am guessing and this isnt legitimate spam, which is why something so important like this shouldnt be left to computers. From what I have read, a computer bans you, which is insane, and no one is available to communicate this issue with. Small business owners rely on platforms like this to grow and promote their business. To be black listed like this with no explanation is damaging to our businesses and the time we spent posting items on their site. There is literally no way to communicate with anyone. I have ready numerous blogs where people say you are lucky if you hear from anyone and good luck if you get your account back because they are so unhelpful. A large business like this shouldnt be allowed to deactivate your account without giving actual reason (not computer generated) reason as to why this happened but you are left very helpless. It is defeated and causes a lot of anxiety waiting around for something that *** never come and its a severe abuse of their power. Please help. Username: jarcloyalty

  Business Response

  Date: 07/25/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you.

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pinterest wants my birthdate. I entered a bogus date because I do not want them to have my real date. Pinterest thinks Im a teen and blocked my shared boards ( boards shared with my husband). After numerous emails, Pinterest finally gave me back my shared boards. Now, they have updated their privacy policy and again think Im a teen and have blocked my followers. All 6 of them which is all I want and they are family members. I have sent email after email to Pinterest and all I get back is how to download the privacy policy. That is not what I asked. I have told them repeatedly I am NOT a teen. They just keep telling me to send in my birth certificate or valid government ID. They must be nuts if they think Im going to send in those documents so someone in their company can steal my identity. They may use sites such as yahoo or ******* etc but they are not a government agency and therefore have no right to ask for those documents. Now after weeks of emails Pinterest has deactivated my account. I have a craft business and cant get to my pins. Furthermore, I dont understand how Pinterest can claim to be a creative site but block teensthey same people I would think need guidance in creativity. It is very plain to see that either Pinterest hires people who are morons or their emails are read by a machine and cant comprehend simple problems. I want my account back, I am not a teen and refuse to send in government issued ID.

  Business Response

  Date: 07/25/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you.

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20343426
  
  I am rejecting this response because:

  the response is typical of Pinterest. It is the same response Ive gotten to the numerous emails Ive sent.   It is apparent no one is actually reading the emails or they simply dont understand the complaint.

  bottom line: Pinterest thinks I am a teen.

  my situation is that I am NOT a teen and in fact am a retired federal employee from IT security and do not believe Pinterest has the right to ask for my birth certificate or government ID.

  seems very odd to me that Pinterest allows the user to change genders but not birth dates.

  also, Pinterest claims to be a creative site but blocks the same age group that, in my opinion, needs a creative outlet and inspiration.  
  

  I reject Pinterest response with vigorous anger because its the same bull they have sent numerous times.

  please Excuse typos recovering from eye surgery.

  ps  I have written a letter ( via U.S. postal service) to CEO of Pinterest over a month ago and as of this writing have not heard a word.  Assuming non response starts at the top.

   

  thank you 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/08/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you!

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20343426
  
  I am rejecting this response because:

  AGAIN Pinterest has automatically generated a response that is quite apparent no one is actually reading the email/complaint.  I am so done with this bogus company. Pinterest used to be fun and informative   Now its just plain boring and frustrating 

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there in June of 2023 i received a notice that my account had been suspended for unusual activity. I assume it was because I was doing some account clean up something we hadn't done in a while. In any case, i filed a customer service ticket to get my account reactivated and had no follow up from Pinterest. In fact I filed multiple tickets with Pinterest and we've not heard a single thing. I have had this account for 9yrs and I'd like it back as it's a part of my business.

  Business Response

  Date: 07/25/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you!

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20333925
  
  I am rejecting this response because: no one has followed up with me and I have been trying to get a hold of someone about it since June 20th.  Not one person. I have emailed several times. I am not sure what the problem is but I'd love for someone to call me directly ************ and tell me the issue is.  There's ZERO reason that it should take this long to get a response. This feels discrminatory. We have an LGBTQ wedding planning account and we're not being serviced at all. 
  
  Sincerely,
  
  Issen Alibris

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Created a business acct with Pinterest approx 7/2/23 and began listing items on the site. Within 5 days of listing items on the site my acct was suspended. I was advised I violated a spam policy, no specifics. I am very new to the site, I read the community rules as suggested but my listings did not include spam as the suspension suggested. No specific violation was noted thus I researched reasons Pinterest will susp an acct and it's still impossible to determine exactly what occurred. I reached out to support, asked for help in determining the exact issue however no one to date has explained what the problem was and how to avoid issues in the future. The only response I've gotten is "looks like your acct is susp and to request a review" which I did at least 3 times. I tried to explain what I thought I may have done per my research. I advised support to reconsider as I was very new to the site and to reinstate my acct, explain in detail what I did that triggered the susp so I could assure not to do whatever I did again. Pinterest followed up with an email saying they were backed up and would respond back but no update for at least a week 1/2. I am requesting. that Pinterest first of all, explain exactly what I may have done to trigger a susp acct and how to avoid a susp acct and to please reinstate my acct asap so I can resume my online business.

  Business Response

  Date: 07/25/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you. 

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  If possible can you please indicate a turn time to respond.  I don't want to get lost in the shuffle.
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 28th, 2023 I had purchased what was supposed to be a 85" TV off the Pinterest website at a store called Lileana store. It took quite some time to reach me. When it finally arrived, it was a very small package. Opening the package and to my total dismay it was a small backpack. The size of this backpack was for a very small child or a doll. I can enclose pics if needed. After finally reaching someone through email at; ************************. I got a response. The response stated that if I wanted to return it, I could, but I would have to pay the shipping cost or they offered a 35-40% refund if no other action was taken, so I agreed to that. It's been since May when I received this item and been going back and forth with broken promises and still no refund. I don't understand how Pinterest would allow companies on their site to allow this type of behavior. Another issue was the shipping labels. There were one from *****, then another one placed over it when in the US. Is that normal as well? Seems that something may have or been changed at some point in the shipping process, or was it just a scam from the beginning?

  Business Response

  Date: 06/29/2023

  Hi there,
  Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
  Thank you!
  
  

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter's pinterest account has incorrect email and cell number attached and she cannot get into her account. I have sent a message and so has she, and they have NOT responded. My daughter has a business and has her receipes saved on her account and it is imparative that we get access to it. Thank you!

  Business Response

  Date: 06/20/2023

  Hi there,
  Please submit a support ticket through our *********** here: *******************************************. A specialist will review your account and respond accordingly.
  Thank you!
  
  

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are 2 fraudulent profiles that are NOT MINE and never subscribed on that site. I need any profiles under my name by these imposters deleted and reported since the dumbass put a picture of them on the profile and a copy of a picture of me and my niece when she was young on the other profile. They are using my name fraudulently!

  Business Response

  Date: 06/20/2023

  Hi there,
  It looks like you submitted a support request through our ************ A specialist will review your most recent reply and respond accordingly.
  Thank you. 

  Customer Answer

  Date: 06/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************