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Business Profile

Internet Services

Pinterest.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Pinterest came to BBB’s attention in April 2013. A review of complaints was done in September 2024. Complaints on file state concerns of account restriction or termination. 

    BBB encourages consumers to review the following:

    Community Guidelines
    Enforcement
    Terms of Service (Section 7. Termination)

    For additional support options, please visit Help Center.

Complaints

Customer Complaints Summary

  • 163 total complaints in the last 3 years.
  • 63 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* sent me an email accusing me of promoting suicide. Ive worked for almost two decades decades with suicide prevention organizations so this accusation is defamatory.I asked ********* to show me a copy of the PIN showing I promoted suicide. They dont respond. I request an appeal in hopes of removing the false accusation from my account. My apeal is ignored. I request a formal complaint be sent to CEO **** ************* to be investigated and that is also ignored!I begged them to show me PIN because I keep a copy of my COOL ARTS pin that last time they falsely accused me of promoting suicide so I could prove my innocence. They have ignored my request.The ignoring of my request to see the PIN, to escalate my complaint or to appeal the violation are violations of ********* terms of service.Ive talk to other ********* users and their requests are not ignored!I believe it is an employee at ********* that is harassing me by falsely accusing me of violations in order to get me thrown off the platform.I am asking them to abide by their own terms of service. I have a right to see the PIN, appeal violation and have my complaint escalated and investigated but ********* are ignoring their own terms of service by ignoring my requests.

  • Initial Complaint

    Date:09/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ********* account was suspended with no notice. I did not even receive and email letting me know why. i have sent in 10 appeal requests and non of them have gotten a response other than an automated email. Which a lot of people have also had happen to them. I have years worth of boards on the account that I'm losing and I can't even get an explanation as to why.

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My old email address ******************* connected to my website PaulFDavis.com is NOT working to access my Pinterest account **********************/LifeCoach4Power. I am in the process of changing website hosts online from HostGator to Hostinger because of this matter.I emailed Pinterest about this matter asking them to change my email from ******************* to ************************* on my account. Pinterest asked me to email them from ******************* and promised thereafter to do so. I emailed Pinterest from ******************* (August 19, 2024) as shown in the attached document showing our communications, but thereafter Pinterest did not keep their promise to change the email on my account. Because I do not know the password for my Pinterest.com/LifeCoach4Power account, I cannot get into the account. I also tried repeatedly to reset the password, but never received any emails at ******************* from Pinterest.I emailed Pinterest from ************************* showing them the email from ******************* on August 19, 2024 permitting and requesting them to authorize and change my email from ******************* to ************************* so I can access my account. Yet I have been ignored and Pinterest has not kept its word.I need my email on my Pinterest.com/LifeCoach4Power account changed from ******************* to ************************* as I have over *****************************************************Sincere thanks for your kind help and intervention to resolve this matter.********************** ************************* Pinterest.com/LifeCoach4Power PaulFDavis.com

  • Initial Complaint

    Date:08/21/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fake website hang my image was set up on Pinterest with my name website address and image that is a violation of copyright my image and fake site is designed to destroy my reputation putting zero followers and manipulating ****** and Search engines to appear at top Of ****** I want my image and My website and name Of This link and site removed Asap

  • Initial Complaint

    Date:08/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pinterest continues to send me violation notifications stating Im pinning adult content, warning me to deactivate my account. I do not pin adult content, someone is adding them if they are in my pins (hacking me). Ive been pinning for many years and these warnings have been recent in the movies board in which I havent added pins to in a long while!

  • Initial Complaint

    Date:08/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1, 2024, my Pinterest account ************************* associated with the email *********************** was suspended in a completely unjustified manner. An email informs me that it was suspended for SPAM. I never spam! I use Pinterest only and EXCLUSIVELY to create a database of furniture and decor objects that I need for work, as an Interior Designer, saving Pinterest pins and also images from the web, which I add to my private boards using the official CHROME extension by Pinterest! ALL MY BOARDS ARE PRIVATE, how can I spam????. I do not spam anyone! I only use it to collect images for myself, which I need for my work. The block is causing me serious economic damage! And they won't answer my requests and did not explain how my activity is considered SPAM! I really need to access my account, at least to access it only for the time necessary to download the images that I have collected in years of hard research, which, I REPEAT, I need for my work.

  • Initial Complaint

    Date:07/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email that Pinterest deactivated and suspended my account for violating community guidelines. I submitted several appeals with the same response that they would not approve it. I don't know what guideline I violated I haven't done anything out of the ordinary or unusual and I'm not getting any response from them that's acceptable with the explanation

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I trusted Pinterest with my advertising needs. I cancelled my ads a day later because they weren't getting any traffic. Pinterest still charged me $50, and they have not replied to ANY of my support emails. This is frustrating.

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive submit an inquiry twice online about an old account from over a decade ago. I no longer have access to this email and would like to be able to log in to the account or delete it completely. I have ways to verify my account but it says linked to a ******** but I also dont use that ******** ? I need someone to help me because when my name is searched on ****** its the first thing that comes up

  • Initial Complaint

    Date:07/17/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are a business who was interested in advertising on Pinterest. We are very sad to see how horrible Pinterest's customer service is, how they are not taking advertisers seriously, and how they are not responding to BBBs or being professional in general.We raised an issue where our own personal views are adding into our analytics - this should not happen. We reached out to the team, and they assured us that analytics are reviewed daily and that self-analytics are removed. When that didn't seem to be the case, we reached out again, only to be told that personal analytics are included alongside the team not understanding how poor of a practice this is, not transferring us to a manager, and literally ignoring our concerns over the course of a few weeks and saying they will close our ticket.Pinterest, please clarify self-analytics, please let us know why your reps are not reading or understanding issues, and please tell us why we're getting multiple answers for the same issue. There is a severe training issue going on at Pinterest aside from their obvious issues with responding to customers, and it's sad to see such a great platform not maintained by those running it.

Pinterest.com is NOT a BBB Accredited Business.

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