Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Pinterest.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Pinterest came to BBB’s attention in April 2013. A review of complaints was done in October 2025. Complaints on file state concerns of account restriction or termination. 

    BBB encourages consumers to review the following:

    Community Guidelines
    Enforcement
    Terms of Service (Section 7. Termination)

    For additional support options, please visit Help Center.

Complaints

Customer Complaints Summary

  • 161 total complaints in the last 3 years.
  • 53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple of years ago, I saw beautiful, tasteful pictures of things such as ladies wearing straw bonnets laden with flowers and walking by seasides. Also their were charming pictures of places in ******, such as the ************. There was a feature wherein the reader could mark the pictures they liked with a heart or a checkmark so the publication could tailor what they sent. After a while, I was getting e-mails from people selling things and the source showed ********* That's when I realized ********* was in the business of selling e-mails. It was annoying, but it didn't become a problem until I started getting some graphic ****. I directed ********* to cancel my membership completely and their response was to forward the **** to my e-mail address. Instead of dying out, more and more has continued to come in. I get non-stop filth like this ongoing 24 hours a day. Most of it comes in as junk, but a few come into my regular mail I'm the only user of my computer, but if member of my family is visiting and needs to look something up on the computer, this is what they they may see. ********* makes a big point of saying it will not accept anything containing bad language, but obviously it is selling e-mails to anyone who'll give them money. There may be criminality in this, but I don't know how to make a criminal complaint.

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* is putting my life in danger by showing this profile. I would like for ********* to take down this profile of me because it's a fake profile. ********************************************** That is not me and someone stole my picture and created a fake profile.

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was suspended and I was not shown why. The post was from *********. The suspension was due to a Religious pin about ***** ******. And I want to report ********* for racism against Christianity

  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from ********* on 11/2/2024 stating they closed my account due to spam. There was no explanation or examples as I know for a fact I havent been spamming. This company uses ********** that are incorrectly flagging and suspending peoples accounts! I would like my account reinstated ASAP. It is the weekend and I know that there is something wrong.

  • Initial Complaint

    Date:10/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,I am filing a formal complaint regarding the permanent suspension of my business account on *********, despite my efforts to resolve the situation through proper channels. As the CEO of a sex-positive, feminist educational platform, S***** Girl Problems, I rely on platforms like ********* to connect with an audience seeking empowerment, education, and support. Our content is centered on reducing stigma around sexuality and advocating for trauma recovery, mental health, and womens rights.Despite adhering to *********'s Community Guidelines and ensuring our content remains respectful, professional, and non-graphic, our account was flagged and permanently suspended for allegedly violating policies on adult content. This decision significantly limits our ability to continue important conversations about women's empowerment and sexual freedom.I reached out to ********* support multiple times, only to receive repetitive automated responses. These responses either referred me to alternate email addresses that led to the same loop of auto-replies or did not address my concerns directly. No meaningful assistance or personal review was provided, leaving me without a clear path to resolution or further communication.I am filing this complaint with the BBB to formally document the lack of customer support and transparency from ********* in addressing our issue. The suspension appears to be a part of a broader pattern of feminist voices being censored on social platforms. As a legitimate business and advocacy organization, we expect fair treatment, open communication, and the opportunity to clarify any misunderstandings about our content.I would greatly appreciate your assistance in investigating this matter further and helping to facilitate communication with ********* to ensure that our case is reviewed appropriately.Sincerely,****** ******** CEO, S***** Girl Problems

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continuous "Copyright" copyright infringement report. They send threatening emails. Gives the email address of who is actually doing the copyright, yet accuses me of it. I simply pin the pins on boards like this one in question, never ever have I said any pin was mine or by me. NEVER! I appeal giving them the information they have and they refuse to even put a human to it and do the work. Instead, they send threatening emails and I'm over it. They are out of ********** so that explains much.

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reinstate my account with *********. I'm in marketing and, perhaps 25 years ago established accounts with any range of social platforms, to include *********. Exception ********* I've rarely visited any of them. Perhaps 15 years ago ********* suspended my account for violation of terms, allegedly adult content. Perhaps my account was hacked but i had nothing to do with it but I didn't care because I didn't use *********. Over the years, I've on occasion attempted to appeal this "sentence" but to no avail. With ********* becoming a more popular platform and clients referring to it evermore, I need to have the ability to follow up and follow their links. But I can't. There seems to be no route for appeal but their automated system which has my account set to a default rejection. I can't even login to see the nature of the trespass, any links they provide long since obsolete. What to do? Thank you for any attention

  • Initial Complaint

    Date:09/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, Im writing to ask for help contacting ********* to reactivate my account. I tried logging in on August 27 and it said my account was *********** explanation or warning. I have 12 years of intellectual property, ideas, recipes in this account that I need. Its been a month now. Im a mother/nanny by profession and my job has depended on inspiration for my kids from *********. I cant reach an actual human and Im super frustrated. Please help. Thank you

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I am writing to formally file a complaint against ********* regarding the unjust deactivation of my accounts. I have experienced significant distress due to their lack of transparency and failure to provide an adequate appeals process.I have two ********* accounts, both of which have been deactivated without any valid justification. Despite my consistent adherence to their community guidelines, I received emails claiming my accounts were deactivated due to policy violations, specifically related to "spam." However, my use of ********* has always been within the intended guidelines, serving solely as a personal mood board for items I wish to purchase.Attempts to appeal the deactivations have been met with inadequate support. In one instance, the appeal link provided was non-functional, rendering me unable to contest the decision or seek clarification. This has not only disrupted my use of the platform but has also caused significant stress and frustration.Pinterests actions appear to violate their own terms of service, particularly regarding user rights and the appeal process. I am requesting that the BBB investigate this matter and help facilitate a resolution, including the reactivation of my accounts and a review of their policies to ensure they align with fair business practices.Thank you for your attention to this urgent matter. I look forward to your prompt response.

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, My name is **** ******, Founder of *************** *********, while trying to add content on my account ..i found it suspended for no reason .. and i have waste time and money creating and buying designs to use on my account for my *********** account email ( ******************** )I would like my account to be manually reviewed by a support team member. Thank you Be Safe,

Pinterest.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.