Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Pinterest.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Pinterest came to BBB’s attention in April 2013. A review of complaints was done in October 2025. Complaints on file state concerns of account restriction or termination. 

    BBB encourages consumers to review the following:

    Community Guidelines
    Enforcement
    Terms of Service (Section 7. Termination)

    For additional support options, please visit Help Center.

Complaints

Customer Complaints Summary

  • 161 total complaints in the last 3 years.
  • 53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I have just posts affiliate posts of Temu on *********. Just uploaded Posts with affiliate website link to buy the products and aflliatte program is officially allowed by ********* but ********* have suspended my account "sajidalinaqvi. Please reactivate my account. Thank you Sincerely,***** *** Pinterest: sajidalinaqvi ******************************* *************

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fashion blog website was flagged as spam and my domain was suspended. I am a new ********* user simply trying to create posts that go to my fashion blog. I do not believe I have violated any policies. All photos are my own. I write all my blog posts. It is not spam. Please reinstate my domain.

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Against Pinterest Failure to Honor Promotional Ad Credit I am filing a complaint against ********* for failing to honor a $60 ad credit promotion despite fulfilling all requirements. Since January 1, 2025, I have repeatedly contacted ********* Support, yet the credit has not been applied.Issue Summary:********* ran a promotion offering a $60 ad credit to users who spent $10 on ads and clicked "claim" within the required timeframe. I followed these steps exactly.On January 2, 2025, **** T from ********* Support confirmed in writing that the credit would appear after two billing cycles and advised me to follow up if it didnt. However, after February 1, 2025, the credit was still missing. When I followed up, my original ticket was closed without resolution, forcing me to open a new one.********** last response was an automated email that failed to address my issue. Despite waiting six days (four business days), ********* has not responded.Consumer Protection Concerns:This situation raises concerns about false advertising and unfair business practices, including: Failure to honor promotions after confirming I met all eligibility requirements. Lack of transparency by closing my ticket without a resolution.Requested Resolution: Immediate application of the $60 ad credit. An explanation of why the credit was not applied as promised. An investigation into ********** promotional practices.I have attached supporting emails, including ********** confirmation that the credit should have been applied.********** failure to act in good faith reflects potential deceptive business practices. I urge an investigation to protect consumers from misleading promotions.Thank you for your time. I am available for further details.

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being harrassed by ********* and I want it stopped. I get 2-3 marketing adds every day and I just want it stopped. I never subscribed to them, I mark each ad with their unscribe button (15 times) which they ignore. Their web site successfully prevents any contact with humans. Please get them to leave me alone.

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im experiencing constant malicious threats and hate in regards to my identity. This has gone on to my social media accounts being hacked and tampered with whilst my information, online activity and messages are being shared. My name, usernames, image, social media accounts (Instagram, *********, ********, *******/X, etc), educational work and messages have all been shared, imitated and exploited. This has gone into various magazines, brands, businesses and entertainment and news outlets being created, used and manipulated to stalk, pervert, take out of context and spread malicious and misleading information pertaining to this situation and my private life. This has caused me to be sexually harassed, abused, stalked, impersonated and imitated by people I dont know and have never met. My information and life have been exploited and used for anothers self gain and profit and ongoing coordinated identity theft, terrorism and trafficking. I have consistently witnessed the instigation of crimes and terrorism under the guise of impersonation (including myself as a minor), spamming, fraud and identity theft.. and as an employee of the United States government.This has included Beyonc ******, ***** ******* *****, ***** ******, ****** *********, ****** *******, ***** *****-Miraj, ***** ******, ***** ******, ****** *********, ****** *******, **** ******, ****** ***********, ****** ***********, ****** ******, *** *******, *** **********, ******* *******, ****** ******, ****** *****, ***** ******, ******* ******, **** Diddy *****, *********** *****, Belcalis ******** ******, ****** ******** (*****), ****** and ****** Rhode Bieber, ******* ******, Barack and ******** *****, ***** ***, ***** **** (***** Thee Stallion), ***** ******, **** ***** **** *****, ******, Meta, *********, ***** ********** ******, *****, Factory PR, *******, ********* *******, ***, *******************, ********, ************, Skims, ***************, Kylie ***** Rhode, Auricles, ********** Euphoria

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Response received from ********* Support Kishou. Hi ******. Our goal is to have high-quality sellers and products on *********. We cannot be held accountable for conflicts or problem's that may arise with merchants or items found on *********. Kishou, a support tech for ********* was advised of Fraud-Scam, Stating Pinterest wouldn't do anything about-********* Takes No responsibility for what their Scamming Red Chinese Vendors do! I did find this site unusual in the platforming/advertising. I was able to buy hair pieces for cancer victims, unique items that assisted many of my senior friends. Shopping at ****** I bought a back brace thought would help a friend with her back problems in an inexpensive way-it might had fit if it was made for a woman of statue. A Red Chinese small does not fit most women. I thought an XL would fit! I bought an XL (have a screen shot of order)-email from ****** confirmed my order and size XL. Arulla Sent a Small almost 9 days after placed order. I received order advised sent small, they replied needed a picture, Sent pic of item! ****** replied. stating I ordered an XL and wanted a full refund and item returned at their expense! ****** replied too expensive to return item will give 50% off any item in the online store and I keep the back brace-(would fit a child of about 8 to 10). I ask for a full refund, and they take item back! This **************************** Still is allowed to do business and scam customers-dumping their poor undersized, poorly made with bad fabrics. ********* is making money off these types and feel no responsibility for these scamming practices! I have lost in 2024 $1500+ to these online bad business platforms! Taking no responsibility for anything except, the money they make!

  • Initial Complaint

    Date:11/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* deactivated my account without telling me why. When I reached out to try to open it I received an email saying they decided not to reactivate my account due to breaking community guidelines but would not tell me why. The only thing I have used it for recently was saving links for Christmas gifts for others and now my lists are gone. They refuse to help me and send canned email responses instead. Im very disheartened and would like the links to the Christmas gifts I saved. They of course deactivated my account before Black Friday without warning and without telling me how I violated the rule or how to correct myself Associated email is ********************* If there is anything else going on like a hacker this is something I would want to know from the company but also I would like the opportunity to see my links to take paper notes on important websites I saved. I lost everything.

  • Initial Complaint

    Date:11/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was hacked and I cannot get back in. I got a message saying that I asked for it to be deactivated but I did not. I have been sending messages daily through customer support portal and never got any response other than the automated ones to let me know it went through. I need my account back. If anything goes against guidlines I will happily delete it, but I need the account back.

  • Initial Complaint

    Date:11/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/17 ********* deleted my account with thousands of pins I spent making and 10k followers because they claim it was spam. I reached out to them twice to appeal and its November 22 and Ive still not heard anything back.

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* has not complied with the United States Bankruptcy Code and Fair Credit Collection Law My lawyer has communicated to ********* as well as the Bankruptcy Court to stop and desist any collections for $258.44 which was listed part in the bankruptcy filing in May 2024 and discharge on August 2024.We closed our original business checking account debit card - as ********* continues to debit the account. Now with a new bank account and totally new different account using email: *************************** for @Affordable Tarots ... A few days ago, they deactivated the account, reinstated it yesterday due to so called "glitch" again and then tried to debit our new checking account for $258.44 this morning and 3 days ago .. These so-called owed amounts are listed on the discharge bankruptcy case on August. **********, our bank account was again unauthorizedly debited.. "Thanks for using ********* ads. Our attempt to charge $258.44 to your card ending in 7589 has failed. To keep your ads running, please update your payment method." There were documents again and communications emailed to ********* depts etc., on 11/4/24 but have not desist and stop this illegal debits and collections

Pinterest.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.