Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was flagged for my name (and political views).I am a moderator and I quote the reason/guidelines for my votes. Most are on the other side and I was reported for having a fake name. My name is my legal name, not that that matters. My account was suspended indefinitely (screenshot attached) because someone didn't like me ( or that I don't vote "with them"), like we're in 5th ********'s disappointing when a company allows this to happen.

  Business Response

  Date: 06/27/2025

  We don't have this specific email address in our system. Send us the email address that was used on Nextdoor and we can look into it.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor app suspended my account without my consent but I want the entire account deleted. I want all of my posts removed immediately. Nextdoor will not respond to my attempts to contact them via their only form of contact, a provided form. Nor will the form let me select the issue I want. Instead it is prefilled with the issue they THINK I have.

  Business Response

  Date: 06/20/2025

  The account has been removed previously from contacting Nextdoor Support. 

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor refuses to address harmful posts,messages,and investigative and suspend users for creating false and harmful information that has put my life and safety in danger.I previously stayed at ******************************************************************** when one of the neighbors posted false information about me and had other neighbors in the complex engaging in stalking in which I notified authorities but was unaware at the time all this was coordinated through the Nextdoor app which I was later told.Because of this I had to move for my safety.The continued stalking and harassment continued which even led to some of the users following me around outside of the area and daily living even placing a gps device on my vehicle! Which then they were able to come to my mothers home on ****************,************************** this new location the users in this area on Springhedge court also somehow have been notified either the messaging app feature,group messaging, or somehow created a new account in this address location to post false and harmful information which now have users (3 confirmed 2 in this building and 1 building over) who are also now engaging in this illegal activity including stalking and harassment!! They are even following me to work!! I sent an email about this to the company and no one had responded and has failed to look into this issue! The company claims they moderate and dont allow this but this is absolutely False!

  Business Response

  Date: 06/20/2025

  We don't have an account under the email address of **********************************. Please let us know what the email address is of the account on Nextdoor and we can look into it.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23463574
  
  I am rejecting this response because:I am unsure as to why my email not showing up has to do with what I explained in terms of the harassment I have been receiving which initially started from my neighbor. You are allowing private group(s) to facilitate harassment and stalking and posting false information along with now my vehicle information on the app. With the addresses given in my initial complaint the company can obviously see whats going on in the area messages etc. Now they have posted my car information in there private group,with some users following me around neighborhood to neighborhood to notify other users with false information in that neighborhood with also my car description which I would like to give to the company so they can do a better more thorough investigation. This has not stopped.

  Sincerely,

  
  ****** S

  Business Response

  Date: 07/03/2025

  There is no address information on this account.

  Please report any neighbors who are violating the guidelines and we can start a record on their account. You can see how to do that here: *********************************************************************************.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to ineffective, or possibly biased local moderation in the *************** Nextdoor community, there is an infestation of bigoted comments and religious spam which sits unaddressed. A local user posted a legally defamatory statement with malicious intent using my name. I was reporting it, when my account was suddenly suspended. I have contracted support, but they have done nothing. I want that removed immediately, and have been documenting the lack of action for legal purposes. I have not received the courtesy of an acknowledgement or reply, and it has been several days. Completely unacceptable, and indicative of the lack of safety for users.

  Business Response

  Date: 06/20/2025

  We worked with the neighbor to handle the situation. We believe it's been resolved.

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau,

  I was contacted by the business and this issue was addressed. I appreciate the follow up, and am satisfied with the resolution. 
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** is a neighborhood community where we can share and ask for assistance.I have had vicious, unhinged, insulting messages from another neighbor who said "Go f--- yourself you 2 bit "wh....). The administrators of this business suspending MY account yet I wasn't the one who made this comment to another neighbor.I have also heard of complaints of the ******** moderators and my posts seem to be automatically targeted as disrespectful. This public forum should not be allowed to target certain neighbors such as myself .

  Business Response

  Date: 06/20/2025

  We don't have an account for a neighbor under the email address of *******************************************************. Please let us know which email address is being used on Nextdoor and we can look into it.

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau:
  
  The email used for this account was *********************************.  However, after being targeted by NextDoor as being disrespectful, where I was the one receiving hateful, racists comments via messaging from a person named ******* ****** and I was the one that got suspended, I deactivated my account.  They must have a history of the interaction as I reported this person.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, June the 10th, 2025, the Nextdoor contacted me with email stating my account had been suspended because they like a post I had made several days earlier. However, I have an email from them from earlier, congratulating me on making the same post and getting so many views of it. So I tried to contact them,but there is no person to actually speak with,so I left an email telling them I no longer wanted to be apart of the Nextdoor app and wanted my data deleted. They sent me back an email stating no I have to wait ***** hours for someone to contact me. Then the next email stated they would be holding on to the data for a year. Now I don't want anything to do with them, I want the data deleted as I requested, and if this post was such a problem why didn't they just contact me to change it, before this congratulations email was sent? I am attaching the two emails about this issue. Please help me get my data erased and the account closed. Thank you for your time and understanding. Sincerely, Mrs. ******

  Business Response

  Date: 06/17/2025

  The neighbor has had her account suspended a couple times which is why we can't delete it for a year. It's our policy to prevent neighbors from deleting their accounts and starting over fresh without our records of their guidelines violations.

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23455177
  
  I am rejecting this response because: this is the only time my account has been suspended. Nextdoor is at fault because they knew what the post said and still sent me congratulations on the amount of views I got for it, instead of questioning how I wrote it. Secondly, they are at fault because *** *., who I had blocked continued to harass me online through their website, and wasn't until I contacted them again about him harassing me, and another lady, who I also had blocked,  shared my post on there, that they decided to suspend my account. If they have proof of suspending me before and why, they can bring it. Because if I had this account suspended before I would have done exactly what I am trying to do now, which is get the data deleted and the account closed. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/27/2025

  The neighbor is correct. She has only been suspended once. We will delete her account for her.

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also received an email from them stating that my personal information/data had been deleted. I do not intend to ever use there App again. Thank you for your time and help with this matter. If there is any further information needed please let me know. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using the app to sell my belongings. I was fully within guidelines. Next thing I know I receive a message saying my account will be suspended indefinitely. Its complete and total c*** I have done nothing wrong. When I asked about what exactly I had done that was breaking the rules I received no answer. Then asked for my account to be fully deactivated and now Im getting the run around like a robot is answering my emails and not reading it. I just want my account deactivated and to be done with them. If they cant respect me an address my questions I want nothing to do with them.

  Business Response

  Date: 06/17/2025

  There looked to be some fraud around the account and we requested some identification so that we could verify the account. 

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23452081
  
  I am rejecting this response because:
  even though they have assigned my case to someone they refuse to fully delete my account. I have done nothing wrong but I am being treated like I have. I just want my account fully deleted from their platform so I can have nothing to do with them. I have had no issues on any other platform. Its typically easy to delete an account but for someone reason they keep giving cryptic responses about why they cant fully deactivate and delete my account. 
  Sincerely,
  
  Ve ********

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a NextDoor social media account. I am homeless and was a very active poster on localized (to my location) channels. My main purposes was to clear misconceptions most have about the homeless and to ****** open dialogue between the general public and the localized homeless community. My posts were fair, respectful, and tactful. After several weeks, unexpectedly my NextDoor account was "suspended indefinitely" stating that I was using a fake name. Of course, this being entirely incorrect, I performed the ** validation tasks NextDoor required of me to unsuspend my account pursuant to their posted established process. Their instructions state that ** validation takes less than 24hrs from submission. After more than 24hrs passed, my account was still suspended. I redid their ** validation four more times fo ensure they got my submission. To date, it has been more than two weeks my account has been suspended and I have gotten zero response from NextDoor at all. My opinion is that they gave censored me and my posts about the homeless even though I have had an outpouring of positive public feedback and responses. This is important in my city as violence based on misconceptions of the general public have fueled many ugly violent encounters with members of the public who seek revenge for acts they have wrongly assumed to have been done by the homeless.

  Business Response

  Date: 06/11/2025

  The neighbor was asked to reply through their Gmail account to verify that's the account they would like to keep. They have two accounts which is a violation of the guidelines.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23411414
  
  I am rejecting this response because:
  

  I formerly used the first account at my previous location years ago.  When I signed up at my new location NextDoor did not inform me of the first account nor did they prompt me to update my address.  Besideswhich, NextDoor terminated my account(s) not because of the reason they stated, but instead for "using a fake name" as you can see in the attached screenshot.

  Sincerely,
  
  **** ******* Jr

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  30 May 2025 - I had my account banned today for non-specific allegations, supposedly dealing with the "chat" feature. When the accusations are made, the moderators claim that a lot of people see the appeal and review it. Nothing could be further from the truth. Many times my appeals are ruled upon within minutes. In one instance, someone changed my name and location so that I'm posting under a name other than my own. THAT hasn't been changed. I keep getting messages that they will look into it, but that hasn't happened.The latest ban came after a poster contacted me inviting me to go to a "RaceTrack" (a local gas station) where he wanted to "kick my ***." He makes several references to violence, drops a few F bombs and they want to ban me??? It does no good to report the people that DO violate the rules and they apply one standard to one set of people and a different one to others. They had just turned down one report wherein a lady used a fake name AND used excessive expletive deleteds in her words to me. I had ongoing business with vendors using ND. Every complaint against these people is over the same issue. One set of rules and interpretations for one set of people; another for the rest. They have yet to ban the three people that have threatened violence against me. They don't even acknowledge it.

  Business Response

  Date: 06/06/2025

  The neighbor has been able to reactivate their account for over a month. If they see fraud on their account, they need to reach out to Nextdoor Support to handle. 

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23398172
  
  I am rejecting this response because:  I alerted ND to the hacker and name change and to their policy of accusing people of breaking the rules without a specific charge OR the opportunity to reply to such an allegation.  This has left the door open for fraud and abuse by their staff.  It allows for a selective enforcement of the rules which are the basis for most of the complaints lodged against ND.  People should not be penalized for disagreeing with the manner in which the moderators censor some people while allowing others to bend the rules at their leisure.  It's impossible to abide by rules when the only metric for measurement is to note what others have said and done that is acceptable.  There is nothing more that can be done so the current action will have to suffice as will my complaint about what happened to me will have to stand as a matter of record.  
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice via email that my sister wanted me to be her emergency contact for Nextdoor.com. She's in a vulnerable place, so I accepted this morning (27 May 2025). I used my Apple ID to easily accept, but I didn't download the app, and I skipped all of the other setup stuff. My only interest was in supporting my sister's request. When I spoke to her later, however, I discovered that she had not requested this (or wasn't aware that she'd clicked something to request it). I feel that my online security has been compromised and feel vulnerable to cyber issues. I think it's really just a "numbers grab" for participants on the part of Nextdoor (as opposed to phishing), but they really shouldn't do this.I tried to delete my account, but it requires a password, which I didn't create. I want to get my info removed from Nextdoor but am unable to get it done on my own.iPhone: I can access my Nextdoor info via my phone, using the Apple ID to get in, but their contact form is not available here. LAPTOP: When I access Nextdoor on my laptop, I see links for the contact form, but a password is required to get to it. And the "deactivate account" is not accessible, as it is blocked by the black bar at the bottom of the screen. I can scroll up and see the link, but when I lift my finger to click the link, it drops below the black bar again.I am so incredibly frustrated and feel that my data security is at risk. How can I resolve this?Please advise if you need any screen shots or other info. Thanks!

  Business Response

  Date: 06/06/2025

  The neighbor has a recently created account and one that was created over five years ago.

  They should reach out to Nextdoor Support which they can do here: ****************************************************************************.

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23383239
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****