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Business Profile

Internet Services

Nextdoor.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    Nextdoor.com, Inc., came to BBB’s attention in April 2013. A review of the company’s complaints was done in September 2024. Complaints on file state concerns of account restrictions or terminations.

    BBB recommends users to review Nextdoor's Guildlines & Policies, Community Guidelines, and Member Agreement prior to using their services.


Complaints

Customer Complaints Summary

  • 663 total complaints in the last 3 years.
  • 205 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent activity

    Business Response

    Date: 03/06/2025

    The neighbor's account was suspended of fraud. In order for us to release the account back to the neighbor, we need more information. 

    Customer Answer

    Date: 03/07/2025

     
    Complaint: 22990269

    I am rejecting this response because: The business response is too vague and does not provide information requested. How is my account determined to involve fraud? Did someone report my account as fraud? Do I need to file a police report? 

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:02/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was suspended indefinitely and the reason stated was [duplicate account]. I'm concerned because I know if a duplicate account exists, I didn't create it and am quite concerned about my personal information. Approximately one year ago, a roofing company was attached to my profile. I reached out to Nextdoor for assistance. I explained that I have never owned a roofing company and have no idea how or why it was attached to my account. There was also an account for [******** *******] and given my name first name and married are uniquely spelled, the account was obviously not mine and I reported it to Nextdoor staff.I have attempted to contact Nextdoor several times, but haven't received a response. I'm concerned and would like to know what's going on.

    Business Response

    Date: 03/04/2025

    This was handled in support and the neighbor's account has been reactivated.

    Customer Answer

    Date: 03/04/2025

    The issue was resolved, but I was unable to find out the details. It is a bit troubling because I never created a second account, just as I never added a roofing company to my profile. 

    V/R

    Kemberley Post-Noreiga 

  • Initial Complaint

    Date:02/21/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nextdoor is allowing moderators with zero qualifications other than they were first to arbitrarily remove comments they don't agree with and suspend people without recourse. There is no rhyme or reason other than control freaks and DEI champions ruthlessly controlling conversations and comments. I read this is quite common across " neighborhoods" and not just my own. Basically it's garbage is all I run into and now I am indefinitely suspended? For disagreeing with unreasonable and possibly maniacal individuals , garbage , trash , filthy ,

    Business Response

    Date: 02/28/2025

    We received information suggesting the neighbor isn't using their real name. We've requested that they supply their real name. That's why their account is suspended.

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THE *** ***** NEXTDOOR APP IS RACIST AND BIAS. THEY ALLOW PEOPLE TO TALK ABOUT POLITICS ALL DAY LONG AND OTHER SILLY ISSUES, BUT I POST MY LEGIT NON-PROFIT ORGANIZATION, WHICH IS A FOOD PANTRY THAT HELPS FEED PEOPLE IN THE COMMUNITY AND THEY FLAGGED MY POST TALKING ABOUT PERSONAL GAIN. I NEVER ASKED FOR A DONATION. I USE MY OWN MONEY. I JUST POSTED ABOUT SOUTHWEST LAYOFFS AND THEY FLAGGED MY POST. THEY ARE RIDICULOUS. WHAT IS **** WITH SHARING INFORMATION ABOUT WHATS GOING ON IN SOCIETY??? THEY ALLOW POLITIC TALK ALL DAY, WHICH IS NOT ALLOWED. THEY ALL NEED TO BE REMOVED. THEY MAKE NEXTDOOR AN AWFUL EXPERIENCE.

    Business Response

    Date: 02/27/2025

    Neighbor worked with Nextdoor Support and her post is active again. 

  • Initial Complaint

    Date:02/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 16th 2025 I requested Nextdoor.com to delete my personal data and my account. They decided not to do so because my account had a suspension. I want my personal data deleted from their system.

    Business Response

    Date: 02/27/2025

    We hold account data for a year in suspension (and not visible) when neighbors have had action taken on their account to prevent them just deleting and signing back up with a clean slate. It will be deleted a year from when the request was made.

  • Initial Complaint

    Date:02/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for any emails from this business and somehow they even know my first, last name, and my address. I do not live at this address as this is my parent's home whom i will be returning to after I complete military duty but the fact that they have my address and tried to sign me up is concerning as ther are accessing my PII. I have researched this issue online and have found that this business sign people up in order to bloat their numbers on active users.

    Business Response

    Date: 02/24/2025

    We didn't sign the neighbor up. We invited them to join ********. We can make sure to unsubscribe them from future emails. 

    Customer Answer

    Date: 02/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:02/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in a rural area with great fears about bird flu. I just heard that other people trying to suggest shoe covers and hand sanitizer after touching birds got DELETED for making suggestions because Nextdoor decided it was political?!!?! POLITICAL?!?!? NEXT DOOR DECIDED THIS!Basic hygiene when getting a chicken is political?!!!?! Shame on you. So Ill happily post this everywhere literally everywhere as this is not only not political but gross negligence. Further - when you try to contact someone at Nextdoor via the app, it sends you in circles WITH ZERO contact form. Hence Im here. Ive seen your responses to others about their email addresses so Im not putting mine in. Im deleting the app and suggesting others do the same. How is - DONT TOUCH SICK BIRDS POLITICAL?!! Insane!

    Business Response

    Date: 02/24/2025

    The neighbor doesn't have their email address listed, but they can always reach Nextdoor Support here: ****************************************************************************.

  • Initial Complaint

    Date:02/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In violation of their published procedures Nextdoor.com moderators have disparately refused to respond to my complaint about a 30 Jan 2025 post by Nextdoor.com Lead for the ***************************** (***** ****** ******* I immediately flagged the post using the Nextdoor.com APP and then followed up multiple times by email. **************** begins with:"***** ****** ***** Clifts Cove Blvd 30 Jan ***** seeing all the *** business Views of *** ******** posts on Nextdoor, the Board members feel obliged to offer a short explanation of one of his efforts as an example. The Board have asked me to provide this explanation. My apologies for sending this post but feel it may shed some light on ******** motivations." In contrast (for context only), the Nextdoor.com moderators (in conjunction with ***** ****** *****, who is the lead for the Nextdoor.com "*****************" group or neighborhood, hides or removes my posts within minutes of being posted. Nextdoor.com policy is to act on complaints within 24 ******** this BBB complaint, I am only addressing the Nextdoor.com refusal to act on my complaint that **************** violates Nextdoor.com policy. I will attach a PDF of my correspondence with the Nextdoor.com support team.

    Business Response

    Date: 02/27/2025

    The neighbor's account is currently suspended and they need to work with Nextdoor Support to get their account reactivated as well as report the scenarios in the complaint.

    Here's the link to contact: ****************************************************************************.

  • Initial Complaint

    Date:02/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This ******************** has stated I must take a picture of my ID, and send it to them, in order ro allow me to access their websites. Basically opening the can of worms for identity theft.

    Business Response

    Date: 02/24/2025

    The neighbor's situation looks to have been resolved. 

  • Initial Complaint

    Date:02/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** website has completely wrong information about my business posted on their website. I have been a sole proprietorship llc for the past 23 years. I work alone. Their algorithm has confused me with another (not even local) jewelry shop whose owner, ****, has very poor customer feedback and bad reviews. They have identified him as the shop owner of MY STORE. They have also posted incorrect business hours for my shop.I would like them to remove me from their web postings but see no way to make that happen. They never asked my permission and are in fact potentially hurting my business.

    Business Response

    Date: 02/24/2025

    The neighbor should contact Nextdoor Support here: ****************************************************************************.

Nextdoor.com, Inc. is NOT a BBB Accredited Business.

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