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Business Profile

Internet Services

Nextdoor.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    Nextdoor.com, Inc., came to BBB’s attention in April 2013. A review of the company’s complaints was done in September 2025. Complaints on file state concerns of account restrictions or terminations.

    BBB recommends users to review the Community Guidelines, and Member Agreement prior to using their services.


Complaints

Customer Complaints Summary

  • 650 total complaints in the last 3 years.
  • 197 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need private social networking for neighborhoods to create private websites, ask questions, get to know one another, and exchange local advice and recommendations.The records that, they had of my address were wrong about violations. I disagree , about my violations that I never done in the first place. For all, respect I'm asking to apologize to me and these types of complaints receiving to ended.

    Business Response

    Date: 12/05/2022

    The member has been suspended indefinitely from Nextdoor.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A neighbor posted our address on Nextdoor and we would like the post removed. It is causing ** problems with other neighbors. Nextdoor removed the post then put it back up. We have reached out to their support email many times but just get a computerized response. Nothing happens. There is no other way to communicate with them.

    Business Response

    Date: 12/05/2022

    This member reached out to Nextdoor Support and it looks like the post was removed.

  • Initial Complaint

    Date:11/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since Sept., Oct., Nov. ********************************************************************************************************************************** to reset. I chose a new password and they wouldnt accept it. They said my email was already taken. Of COURSE IT IS: BECAUSE ITS MINE! I use no other email address. They emailed me a reset and said my email address was already taken? No Duh. I tried numerous times to get support from their help tab but I was continually told the address was taken and could get no farther. All I want is my own email address back so I can reset my stupid password. Can you help?Kitty Le Master

    Business Response

    Date: 12/05/2022

    We reached out to her through our support team to help with her problem.

  • Initial Complaint

    Date:11/23/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For months I and many others in our town have been victims of slander, harassment, and libelous claims by a group called "Farragut Citizens for Responsible Growth and Development" or *****. This group is led by ************************* and ***************************. They repeatedly use their blog and their posts/comments on Nextdoor to harass and slander those who don't support their political views, including our town's elected officials. They stalk our female Vice-Mayor and harass her online any time she posts. They spread lies about their opponents such as claiming our Mayor had a felony arrest in a state he never was in. One member of this group even attempted to assault the Mayor with his car (police report was filed). They will also contact their opponents employers offline and try to get them disciplined at work for their political views. ND sees no problem with any of this.They are repeatedly allowed to carry on with these actions because local leads will not censor their posts. When someone presents facts debunking their lies, local leads will censor the facts. Local lead ******************************* has a personal vendetta against me and frequently gets my comments deleted because I disagree with *****.When you enail ND support expressing concerns and providing proof of the abusive behaviors, ND staff ignores it and will take no action against those engaging in hateful behavior. They are allowed to continue.On 11/22/22 I reported more abuse from ************************* to ND support. My account on ND was suspended on ND by ND staff after reporting this abuse. Their claim was that I slandered the ***** blog with a meme. ************************* and *************************** are free to continue their abusive behavior and ******************************* is still a lead with a bias against me. I was previously a ND lead and only lost my lead status because I moved to a new town. I have never had a problem with ND moderation until ****, *******, and ******* began targeting me.

    Business Response

    Date: 11/29/2022

    The member's account was reinstated and we are actively investigating reports that are sent to Nextdoor Support. Make sure to continue to report neighbors who are violating the guidelines, but following the directions here: https://help.nextdoor.com/s/article/How-to-report-a-member?language=en_US.

    Customer Answer

    Date: 12/01/2022

     
    Complaint: 18457146

    I am rejecting this response because:  ************************* continues to post inflammatory and abusive comments towards me and others on the site.  Additionally, ******************************* is still a Lead despite her clear biases against me.

    Sincerely,

    *****************

    Business Response

    Date: 12/06/2022

    The member needs to continue to report the neighbors to Nextdoor Support. We cannot investigate an account through the BBB. Please make sure to continue to report neighbors who violate the guidelines here: https://help.nextdoor.com/s/article/How-to-report-a-member?language=en_US.

     

     

    Customer Answer

    Date: 12/07/2022

     
    Complaint: 18457146

    I am rejecting this response because:  I and multiple others report these users through the methods prescribed by Nextdoor and yet no action is ever taken against them.  They are free to continue their abusive language, misinformation on town politics, and biased moderation.

    Sincerely,

    *****************

  • Initial Complaint

    Date:11/20/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website blocked me from logging in to their webpage and alleged that I said something that violated their rules. I would like to know what I allegedly said that violated their policy.

    Business Response

    Date: 11/23/2022

    The neighbor misused our Finds category to publicly shame *****************.

    Her suspension is over and she can reactivate her account.

    Customer Answer

    Date: 11/24/2022

     
    Complaint: 18443512

    I am rejecting this response because:

    I did not violate website policy. I spoke truth and used no foul language. Is truth not allowed?

    Sincerely,

    ***********************

    Business Response

    Date: 12/05/2022

    The member's suspension is over and they can already log back in. But the member tried publicly shaming another person, which is against the Nextdoor Guidelines. Nextdoor can't verify whether something is true or false. We can only police based on Nextdoor Guidelines. You can read the guidelines here: https://help.nextdoor.com/s/article/community-guidelines?language=en_US.

Nextdoor.com, Inc. is NOT a BBB Accredited Business.

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