Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need help with getting my name removed from an account on Nextdoor. It's listed as ***************** *** ********-***** ************. I was a producer for the agency on ************, which is showing on the map listed on this account. I left this agency in 2021, and I no longer sell insurance. The strange thing is that the email address listed on this Nextdoor account is the address for me when I was going through the process of becoming an agent and opening my own office ( I just realized that today). So, it's showing a map of the agency I worked for as a producer, and an email address from when I was becoming an agent, which are two different roles. I'm confused about this whole thing and concerned. I don't remember ever creating this account. I stumbled upon this account last year when I ******* my name and it popped up. I had never heard of Nextdoor before this. I contacted Nextdoor in August 2024, with no response to me. I provided my address, phone number, and email address, which is listed on this complaint. I tried contacting them today, but there website would not allow me to submit my contact request. So, that is why I'm contacting you for help. Thank You

  Business Response

  Date: 07/22/2025

  Please reach out to Nextdoor Support about this. It looks like there was an attempt to do so last year, but there was no followup.

  Make sure you include the links in which your name is showing up and which email address shows up.

  ****************************************************************************

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23612074
  
  I am rejecting this response because: I have already tried several times to contact this company over the last year and have been unable to speak to anyone. In my opinion, their website is not user-friendly. I would like to know why they didn't reach out to me a year ago, when I brought it to their attention that I was not aware of ever creating this account and no longer in this business. I simply want my name removed from their website. If they need to contact me, that's fine, but I am not going through the hassle of trying to contact them anymore. I've tried for almost a year now.
  
  Sincerely,
  
  ****** ********-*****

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor, ************** has disabled my account. No reason given. I wish to be reinstated.

  Business Response

  Date: 07/16/2025

  The neighbor has been suspended for discussion of non-local politics. They can appeal the suspension.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an extremely libelous post on nextdoor.com. I have asked for it to be removed and the nextdoor mods just sit on it and ignore it and have not removed it in six weeks. The libelous post is located here: ************************************************************************ I have explained in the detailed letter, attached to this complaint, why the post is libelous, defamatory, and not true. I have also proved that "**** *******," the alleged author of the post does not even exist. ****************************************************** In conclusion, the libelous post needs to be removed. And the mod, ******* *******, needs to be removed as a nextdoor mod (The explanation for "why" is within the detailed PDF letter I have attached to this complaint.)

  Business Response

  Date: 07/16/2025

  This neighbor has been working with Nextdoor Support on this situation today.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23602157
  
  I am rejecting this response because:  I am not sure what is meant by "This neighbor has been working with Nextdoor Support on this situation today."  Nextdoor has now indefinitely suspended my Myrtle Beach account for no legitimate reason claiming that I am not allowed to have two accounts when, in fact, I own two houses in two states.  The REAL ISSUE of ******* ******* being one of ************ nextdoor.com mods and then loading up the ************ nextdoor mods with his gang of friends HAS NOT BEEN ADDRESSED.  I have been blackballed, slandered, libeled, and defamed on Nextdoor.com by ******* ******* and his friends.  I understand that a platform is usually not held liable for libelous posts.  But when those libelous posts are stemming from its own mods, that might be a different story and a much more egregious issue.
  Sincerely,
  
  ****** Woodhull  **************

  Customer Answer

  Date: 07/18/2025

  After the Better Business Bureau successfully contacted NextDoor.com headquarters, a libelous post about me that was posted on Nextdoor.com ************ for six weeks (even though i flagged it for removal and it stayed up for six weeks without any review for six weeks) was finally removed on July 16, 2025, thanks to the BBB intervening. AND THEN the vendetta: NextDoor.com, whose mods in ************ consist of a gang of inappropriate people, then denied me access to my NextDoor.com account, falsely claiming that I am not allowed to have two accounts, even though I own two homes in two different states. Yep, they then shut down my account -- indefinitely! How 'bout that for being "neighborly?" I have no problems with my Nextdoor.com account in ***********, *******, of which I have posted thousands of posts. But in ************, the mods are a tight knit gang who have ganged up on me for no legitimate reason. I am a handicapped woman just trying to make ends meet at age 75, minding my own business and violating no rules or laws. PLEASE READ THE FULL, FULL STORY IN THE TWO PDF ATTACHMENTS. IT IS SHOCKING. ABSOLUTELY SHOCKING AND REINFORCES THE WELL-KNOWN STEREOTYPE THAT NEXTDOOR IS ALLEGEDLY FILLED WITH UN-NEIGHBORLY PEOPLE.

• Initial Complaint

  Date:07/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor.com canceled my account because of political speech. It is in violation of the 1st amendment of the constitution. They are a MAGA business that doesn't allow speech against ****** *****.

  Business Response

  Date: 07/15/2025

  The neighbor's account was suspended because they were discussing non-local politics in the newsfeed. Those conversations need to happen in groups. 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23594498
  
  I am rejecting this response because:

  All political speech is local and the post about ******** is local, this is effecting everyone here.  

  You are a MAGA site and anything against the ***** government you will not post.

  Sincerely,

  
  ******* ******

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account is "indefinitely suspended" without an explanation. I have bot violated any of the website's rules. Need the account restored.

  Business Response

  Date: 07/15/2025

  The neighbor's account is no longer suspended. 

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a business page for our dog breeding business on June 2, 2025. There was a category for this type of business, so I believed it to be allowed. I was then suspended from ******** and my business page removed, but ******** continues to charge me $150 per month for the page. I have attempted to access the removed page, but cannot locate it anywhere on my account. I have attempted to contact Nextdoor, but all contact links take me to their login, then to the feed. I disputed the original June 2nd charge, but I was just charged again July 1st

  Business Response

  Date: 07/15/2025

  Based on the email address provided, I can't find the user's account. But they need to contact support here: ****************************************************************************.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23569190
  
  I am rejecting this response because:
  Tge link pro idea takes me to a page with a contact form, that link takes you to a sign in page, then to your ND feed. There is NO form!

  If you cannot locate my account, how are you charging me $150 each month?

  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 07/25/2025

  The contact form is also in the help center. 

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23569190
  
  I am rejecting this response because:

  The business has not resolved the issue. The account may be under an old email, they can try ************************* (I don't have access to that email any longer).

  
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deleted the Nextdoor app a month or 2 ago because I was getting too many notifications and people were incredibly rude to each other on the site.Weeks later, I kept marking the emails as spam and then 2-3 weeks ago I asked to unsubscribe - I forgot that you cannot just mark as spam-that apparently doesnt do much.The emails have subside but are not gone, but as I am not using my ******************* email any more, the only ones I receive are these and I keep receiving notifications that I am out of space.I just want them to stop fully and altogether.

  Business Response

  Date: 07/14/2025

  The account has been deactivated. 

• Initial Complaint

  Date:07/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to unsubscribe from this entity numerous times the said company seems to ignore the many,many times ! Unsubscribe me PLEASE

  Business Response

  Date: 07/10/2025

  We have deactivated their account.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Nextdoor in relation to the moderation practices taking place in the ******************************** (****) community on the platform.Nextdoor promotes itself as a space for neighbors to engage in open, honest discussion. A place where a diversity of opinions can be shared to ****** community dialogue. Unfortunately, that is not whats happening within the **** community.The appointed moderators appear to be selectively enforcing community guidelines and removing posts not based on actual violations, but because the content does not align with their personal preferences or opinions. Even more concerning is the pattern of public shaming being used as a catch-all reason to justify the removal of posts, even when no shaming is present. This tactic is effectively being used to silence dissent or alternative viewpoints, creating a highly biased and curated narrative within the group.Nextdoors lack of oversight or appeal process for these moderation decisions enables this imbalance and damages the credibility of the platform. It suppresses the open, constructive discourse that Nextdoor claims to support. This is not an issue of someone breaking rules or being abusive, it is about moderators filtering the conversation to only what they want seen.I am not requesting that all content be allowed regardless of community guidelines. Rather, I am asking for consistent and fair enforcement, and for Nextdoor to take accountability when moderators misuse their role.I respectfully request that the BBB investigate how Nextdoor monitors the actions of its local moderators and what recourse users have when moderation becomes selective, retaliatory, or silencing in nature.Thank you for your time and consideration

  Business Response

  Date: 07/08/2025

  We advise the neighbor to report moderators if they believe they're violating the guidelines.

  *********************************************************************************

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23540454
  
  I am rejecting this response because:

  The proposed resolution because it does not address the core concern. There is no publicly available list of moderators in my community, which makes it impossible to report a specific individual when I do not know who they are. I have previously gone through the internal reporting process, but it led nowhere and lacked transparency or follow-up.
  
  
  This is precisely why I contacted the Better Business Bureau, to pursue accountability through an external channel, as the current system does not provide a fair or effective means of resolving these issues.
  
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 07/15/2025

  Also, the neighbor's account is suspended for not using their real name, which is a policy on Nextdoor. Once they are back on the platform, if they want to have a discussion about moderation, we can do so then.

   

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23540454
  
  Thank you for forwarding Nextdoors response. However, their reply does not meaningfully address the substance of my complaint, which centers on inconsistent and opaque moderation practices on the platform.
  
  Nextdoor references a suspended account allegedly tied to a violation of their real name policy. I believe this may be referring to an older account that was compromised and hacked. I no longer have access to that email or account, and it is unrelated to the concerns raised in my current complaint. My concerns stem from recent experiences on the platform and should be evaluated independently.
  
  Most notably, Nextdoors statement: Once they are back on the platform, if they want to have a discussion about moderation, we can do so then suggests that a discussion about moderation issues may be warranted. This, in itself, acknowledges that moderation practices are not above scrutiny and may indeed lack the transparency and consistency that users expect from a public-facing community platform.
  
  My complaint remains focused on the platforms failure to apply community guidelines consistently, the lack of a clear appeals process, and the disproportionate enforcement of moderation decisions. These are valid concerns that affect not just my experience, but the broader integrity of user interactions on Nextdoor.
  
  I respectfully ask that the BBB keep this case open until Nextdoor provides a more substantive response that directly addresses the moderation concerns raised.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor support.Since theres no response, It seems to me that I was correct once again. Supervisor Jac its probably a system generated answer to satisfy a members questions. On Jun 16, 2025, at 9:50AM, *********************** wrote:?Hi Jac. Could you get in touch with me by giving me a call? I would appreciate your assistance in this matter. I dont like to be falsely accused of using a multiple accounts. I have used ONLY one account for the Nextdoor membership, since I started. I did say it a multiple times that my account used for Nextdoor was : annapeterka @**********. This account was taken by another family member. Once again Im emphasizing that ***** told me that I CANNOT use this email ever again. Just to clarify it for you a couple of these emails you have mentioned are NOT mine. I dont know how you got them. Out of those you have provided below, only two emails .@**************** and ************** belongs to me. ******************** is the original and only one email registered with Nextdoor and this email once again is GONE. If the other emails you have mentioned in your email have NOTHING to do with me. And you need to investigate to whom this email belongs. ******************************* Accusing me of using this unknown email is wrong. I feel being bullied and falsely accused by Nextdoor of something that is beyond my control. I hope you will be able to get this mess straightened up. Honestly, I dont have much confidence anymore. Nextdoor guidelines and rules are very confusing, I feel that a certain group of members on Nextdoor are targeted for their political views, even on a site which is directed towards politics. Thank you very much.Have a nice day.**** ******* ************

  Business Response

  Date: 07/02/2025

  Neighbor has five accounts all with the same name and needs to write in from the correct email address as we've specified. 

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23508561
  
  I am rejecting this response because: Nextdoor representatives didnt  comprehend my concerns. Im sure my explanation wasnt difficult to understand. English is not my native language, but Im sure that I did a good job of explaining my concern. 
  As you can see, Nextdoor is completely ignoring my concerns and still accusing me falsely. I only signed on the next-door with one email, that was *********************** Im not able to use this email because its no longer available for me, thats the explanation I have received from ***** company. I asked Nextdoor repeatedly to please change my email to ************************ I have NEVER signed into my Nextdoor account with the other emails. I know their rules and always comply with them. Their guidelines and rules are demanding their members not to bully others. Thats exactly what theyre doing in my case. Making me look like Im not able to follow their instructions. 

  I have explained in my complaint that three of these emails are not mine. 

  
  Thank you.
  Sincerely,
  
  **** *******

  Business Response

  Date: 07/14/2025

  According to Nextdoor Support records, the neighbor has created five accounts and there's worry that the reason for doing so was to circumvent suspension. They need to work with Nextdoor Support, explain the scenario, and request having only one account. 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23508561
  
  I am rejecting this response because: Nextdoor is playing dumb. 
  
  This is my latest email to Nextdoor on June ******* at 9:59am, no response whatsoever from the Nextdoor team support.

  Send under my new email: *********************************

  as you can see, this is exactly how some members are treated, without any respect. 

  
  To whom it may concern.
  
  
  Its very difficult to get an honest answer from company like Nextdoor.
  Accusing members of lying is not how a respectful company should operate. 
  Youre accusing me of having a multiple accounts. Which is totally wrong. 
  Due to your false assumption of me having a multiple accounts, after I have explained many times that I used only one account, ********************** to sign in with Nextdoor account. This account is NO LONGER AVAILABLE, for me to use. Thats from an ***** company. I have repeatedly asked to please change my account to *********************************. My new email. 
  Its like talking to the wall. 
  I couldnt respond in time to a supervisor ****, if thats a real person, I was out of the **** 
  Im asking Nextdoor to reinstate my account using my current email.
  Thank you
  **** Peterka 
  
  On Jun 20, 2025, at 9:59?AM, ********************************* wrote:
  
  Sincerely,
  
  **** *******