Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY SISTER AND I SHARE A SMALL BUSINESS AND VOLUNTEER IN OUR COMMUNITY AS PERFORMING ADVOCACY. A BAD HOA/****/MANAGEMENT COMPANY HAS CONTACT WITH NEXT-DOOR MODERATOR TO DELETE ANYTHING WE POST OR ANYTHING WE INFORM THE COMMUNITY IN TRYING TO HELP THEM. THIS IS NOT RIGHT.

  Business Response

  Date: 04/14/2025

  The neighbor has admitted in the past that she has multiple accounts. We need clarification and she understands how to reach us with that information.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please don't let young children on this website. 0 Stars if I could.I made a post looking to adopt a dog, and 4 different people called me names and attacked me in replies. I was replied telling them they are psycho or an idiot for thinking that way and spreading disinformation. My reply was taken down but after trying to get their reply taken down, they said it does not break any guidelines lol. I can't say what they said, it is not fit for a review. I guess as long as your picture is a good looking female, they allow you to say what you want. I don't appreciate the sexism from this company either. I'm sure they will ban me for making this complaint. BBB1 picture is Holy calling an entire group of people disgusting. When I called someone attacking me an idiot or a psycho, they took mine down, I reported holy but they kept hers up. She is allowed to call people names that are untrue but when i describe someone who is attacking me, they took my post down and left the attackers up.The second picture is me responding to the person who attacked me after I just made a post looking to adopt a puppy. I have blocked almost all of them before I made this post and of course nextdoor will not let me unblock someone so I can show the msgs here.

  Business Response

  Date: 04/12/2025

  The neighbor was suspended for direct message harassment. 

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about Nextdoor.com......We have 3 reviewers on our area site that are campaigning against 2 candidates in a local ******************** election......these 3 reviewers (*** ****, ***** *********, *** *** Tuncicliffe) have created false stories about local issues to falsely influence people to vote against these 2 candidates. The ( there a a few of us) refute their false narratives, we get censored .....our requests for another review is always negative because they have 3 area reviewers.......I actually posted: *** and ****, why are you removing our responses to your information and was kicked off Nextdoor for the next 2 weeks.....this is the second time. I and others believe that this is a false community information operation to influence an election. Can you help and is there a ************** that we can report *** and have an investigation?

  Business Response

  Date: 04/02/2025

  If the neighbor believes the moderator is being biased or is violating the guidelines, they need to report them to Nextdoor Support.

  *********************************************************************************

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23116276
  
  I am rejecting this response because: I have asked all of censorships and suspensions to be reviewed.....the reviewers are biased and continue to support this unacceptable behavior of misinformation and lies to undermine a local election.  BBB, is there a ************** that has influence or license control over Nextdoor? 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  nextdoor seems to have come to a place where their political views are biased and being a Democrat and caring what is happening to people I am concerned. I have been suspended while others who attack the former ***** and other people who disparage others are free to say what they want.I was on a suspension for a post about dictatorship not written by me just a quote and told I was disrespectful.I joked and said I was pardoned and never mentioned ND in the post and I was suspended for that too also **************** I only allowed to post about a sugar cookie recipe while others can post the nastiest hateful posts ever?It seems that most hate comes from men it can't be because I am a woman with my own mind, can it? or can it? One man responded to me I don't know who you are and I don't care and continued to disparage me ......is that not disrespectful? Is this site really for people that support the ***** only? Am I not allowed to voice my concerns? Should ND advise people that opposition to the man in power now will not be tolerated? This is a scary time for many people shouldn't we be warned of their views? I fail to see how my posting I have been pardoned or saying things are bad and listing them is disrespectful..........it is a dangerous place for those who are not allowed to counter hate and we need to know.

  Business Response

  Date: 04/02/2025

  The neighbor was suspended for three days and is now off suspension. The account was suspended because of complaining about moderation and being uncivil. 

  If they believe neighbors are violating the guidelines, they need to report the neighbor so we can look into it and take action if appropriate. Instructions here: *********************************************************************************.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an accounting a long time ago. Since then, Ive unsubscribed from all emails multiple times, but they continue to come into my inbox. Its spam and super annoying.

  Business Response

  Date: 03/31/2025

  We have deactivated their account

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Man

• Initial Complaint

  Date:03/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok I have been dealing with a person by the name of ****** ***** who has been stalking me Ive made a different page here he comes reporting me for absolutely nothing Ive been dealing with a very bad neighbor since 2016 I simply posted asking for help since the city nor the police can do a thing this individual messaged me acting like he would help dont know who he is and how he knows who I am shortly after my acct was band stating it was a duplicate however their guidelines specifically state you can have more than 1 account so long as they have different emails ( mine did ! ) this ****** *** has been blocked but how this place has it you can block ppl but they can still see your posts! Hes now taunting me via my husbands page! Im so sick of Nextdoor ! Theyre biased and need to be held accountable!!!! Ive done nothing wrong yet I get banned the one who is stalking me is still allowed to continue the behavior no matter what I do he is able to locate my account I just want him to leave me alone and Nextdoor warn him to stop stalking me !!!

  Business Response

  Date: 03/31/2025

  You can have two accounts if you live in two different residences, not two accounts at the same residence.

  One of the neighbor's accounts was suspended and with the other account, she deactivated it. 

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing this complaint after watching the way this company has treated my new neighbors and their ************ neighbors are Native American, and they have been the targets of racism here locally.The members on Nextdoor were awful to them.The people running it have denied them access to the sight stating their names were ****************'s their real Native names.Many have both an English and Native name.Then they said they do not live here, they do.They own all these buildings.Nextdoor won't take their electricity bills and water bills as proof, but they take it from everyone *******'s not ********'s discrimination.They also took away their whole family's accounts, even ones who live in ************ and I'm in ********Why?They didn't do ***********'s just ******** neighbor here who is married to one of them had his account removed because he reported Nextdoor to the government for ***************** they took his account too.He didn't do anything.I bet now they take mine too.

  Business Response

  Date: 03/25/2025

  We don't have a neighbor in our database under this email address. Please send us the correct email address and we can look it up.

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like Ive been targeted when posting on ND. Im not rude or ugly in my post, but due to the fact that the lead has a different political agenda I am being deleted. He is biased & manipulating. I cant post for fearing of what he will do & Im not the only person that feels this way. Its like he is running his political campaign on **. He says things on ND that I consider harassment. He condones false information if it is to his political gain. Mr. **** ******** is a lead & a reviewer. He isnt professional doesnt represent ND in the manner in which I hope they want to be represented. He projects a bad image for all that are associated with ND.

  Business Response

  Date: 03/25/2025

  If the neighbor believes that the reviewer isn't moderation with the guidelines in mind, or is violating the guidelines themselves, they need to report them.

  *********************************************************************************

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving several flyers in my home mailbox inviting me to join the Nextdoor (ND) platform I decided to do so about a year ago. Within a very short period of time I started being targeted by a specific Nextdoor Neighborhood Moderator named "****" who not only appeared hyper focused on commenting on almost every post or comment I made, but "****" also started sending me private messages criticizing me after I alerted my neighbors to a serious issues like a police SWAT standoff with another neighbor that was very concerning. Another incident potentially involving the same moderator occurred when I alerted neighbors about two men who attempted to inappropriate touch me in a local grocery store. I ended up having to block "****" but he somehow still managed to send me at least one message. I finally reported "****" to ND and didn't have further issues with ND for a while until last week. What appeared to be an individual using a troll account started flagging my posts and incorrectly accusing me of breaking various ND guidelines. I expressed concerns about these incidents because they are happening with increasing frequency and multiple users in my group, and outside have voiced similar concerns. In response my account was suspended for "complaining openly about moderators" and was supposed to be reinstated on 3/15. However it has not been reinstated. One of the biggest concerns I have with ND is the fact that users don't know who moderators are because they are not listed. I was only able to identify "****" because he was so persistent and messaged me privately. It's frustrating enough to have individuals maliciously using troll accounts to flag posts for whatever juvenile reasons they may be doing so, but the fact that actual moderators may be targeting their real neighbors has created a very toxic dynamic where an individual who may be someone's disgruntled neighbor can volunteer to be an anonymous ND moderator and target others inappropriately.

  Business Response

  Date: 03/24/2025

  It looks like the neighbor's account is active.

  Please make sure to report any neighbors who are violating the guidelines immediately: *********************************************************************************.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at *****************, and provided Nextdoor with proof of this residence. Nextdoor refuses to allow me access to the site after I made complaints for racial attacks I witnessed targeting *** ****** **** by it's moderation team. This action is retaliatory in nature and is in violation of my civil rights and whistleblower laws. My landlord, *** ****, has corroborated my informationn and provided copies of utility bills and proof of residence himself with multiple documents. Nextdoor has effectively banned ANYONE living in any of the Litttle Hawk or **** residence in retaliation. None of these people have more than one account as Nextdoor states, or ever have. Nextdoor also is practicing reverse discrimination based on sexual orientaiton. ******** has a DOCUMENTED history of its own gay and transgender staff allowing gay and transgender member to use utility bills ONLY for proof of name and residence and to abbreviate their name, use an alternat name other than their legal and born one stating it is their "true and found name" and they too have done this. Imagine my disdain seeing them not allow a straight Native American Man to use his family name that is hundreds of years old, and not just made up in a DEI ploy. A name that was stolen from the family by force in a work camp similar to the ones **** ******* used during the holocaust as the government and church attempted to remove his race through assimilation and genocide.

  Business Response

  Date: 03/25/2025

  The neighbor needs to handle the verification issue through Nextdoor support.