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Business Profile

Internet Services

Nextdoor.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    Nextdoor.com, Inc., came to BBB’s attention in April 2013. A review of the company’s complaints was done in September 2025. Complaints on file state concerns of account restrictions or terminations.

    BBB recommends users to review the Community Guidelines, and Member Agreement prior to using their services.


Complaints

Customer Complaints Summary

  • 649 total complaints in the last 3 years.
  • 196 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My nextdoor account was suspended twice for an offence I did not commit. I appealed the suspension and nextdoor claimed to had reviewed my account but they did not because if they had they would have clearly seen I was not guilty of spamming. I never posted the same thing more than once. The second time I was suspended I had only listed 2 items for sale. Any person who reviewed my account would have clearly seen this and that I was wrongfully suspended but they upheld the violation and my account is still suspended now I use next door has a way of selling items to support my family and next door has called me a lot of money not being able to list items for sale

    Business Response

    Date: 10/25/2025

    The neighbor has been correctly suspended for violating the guidelines for spam. 

  • Initial Complaint

    Date:10/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********, the online neighbors website. Nextdoor does not monitor the Wildwood Subdivision ******** Mississippi moderators. They allow AI generated photos and Videos to be posted on the website. The moderators are using NextDoor to harass neighbors that live on *****************, ********, ***********. ******** is a vulgar online community that promotes hatred, lies, discrimination. I have grown to hate my neighbors. Next Door should be shut down.

    Business Response

    Date: 10/22/2025

    We don't have an account listed for this email address. 

  • Initial Complaint

    Date:10/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked nextdoor to remove my business name and all info from their platform as I work full time as a mortgage ops specialist. Not only did they not honor my request it seems like my business page has been duplicated as a result. This platform is unprofessional and their service **** are beyond rude.

    Business Response

    Date: 10/16/2025

    We don't have any record of this request. The customer needs to reach out to Nextdoor Support: ****************************************************************************

  • Initial Complaint

    Date:10/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe Next Door is violating federal policies by not allowing me to unsubscribe completely from communications. I have not used their service or application in over five years and have unsubscribed from emails every six months or so since then. I repeatedly unsubscribe from all emails and end up back on their communications list under another arbitrary alert category in a few months time. These emails are spam and irrelevant. Please take action.

    Business Response

    Date: 10/30/2025

    They deactivated their account which stops all email communication. If they want to delete their account, they'll have to go through Nextdoor Support.

  • Initial Complaint

    Date:10/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/10/25 I was informed by a representative of the nieghbor hood app nextdoor that I was suspended for three days do to violation. I never violated any policy or guidelines. There is an appeal process but there is no response nore does it work. I have the right to keep engaged with others but I am denied that right the issue is the nieghbor who keeps backing into my vehicles due to his highly active vehicle repair practice that he runs out of his garage

    Business Response

    Date: 10/16/2025

    The neighbor violated Nextdoor's guidelines and their appeal was denied. They are already back on the website. 

  • Initial Complaint

    Date:10/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was indefinitely suspended do to a minor error of first name and could have been corrected if was informed of the issue it was not necessary to suspend my account without warning and I want the suspension removed or all my personal info deleted and the account deactivated immediately

    Business Response

    Date: 10/16/2025

    The neighbor was suspended for not using their real name. They have since fixed that and are back on the website. 

  • Initial Complaint

    Date:10/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is about biased moderation regarding an item was hidden for being not local but it involved pittsburg, Antioch and *********.

    Business Response

    Date: 10/16/2025

    The neighbor's post was appealed and our support team denied the appeal. 

    Customer Answer

    Date: 10/16/2025

     
    Complaint: 23996123

      Please elaborate why, the item was in regards to Prop 50 which is local and involves our town. 

    Sincerely,

    **** *****

  • Initial Complaint

    Date:10/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They allow posts full of hateful and offensive speech stay up on their social media platform. It was flagged but they do nothing. Even ********** does not allow what they allow. Nextdoor goes against the guidelines they state for themselves.

    Business Response

    Date: 10/10/2025

    Without knowing the context of what was reported, we can't really investigate the situation. What can happen is that a neighbor can report something and then we resolve it and they don't realize it's gone. If that's not the case, they should report it to Nextdoor Support.

  • Initial Complaint

    Date:10/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using Next Door / ************** app. Someone hacked into my account and use my name and address and posted messages.They now have become vulgar and frightening. I have complained to next door numerous times without response! I have closed my account but they keep posting under my name!!

    Business Response

    Date: 10/10/2025

    There is no email address listed. If the neighbor lets us know the email address, we can do some investigation. 

  • Initial Complaint

    Date:10/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of 10-2-2025, I noticed that Nextdoor won't allow a new customer to recommend or fave my business or to give a review. They blocked my free business profile page, aswell me not having access to my neighbors activities. They said they offer free business promotions to allow a local business to build a local following through recommendations and reviews. Following the business model they set forward, I'm being punished, because of my neighbors referring me, despite me not paying for advertising thru them to gain referrals. I meet the standards they set forward for local neighborhood businesses, and they punish me by trying to force me to pay for advertising. Everytime I log on, it directs me to advertising. I don't think it's fair, when my neighbors want to recommend me to other neighbors. Why are they blocking my neighbors from me. It's not right.. Thanks

    Business Response

    Date: 10/09/2025

    We're not seeing any restriction to his account. Have him reach out to Nextdoor Support to help clear up the issue.

    Customer Answer

    Date: 10/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

Nextdoor.com, Inc. is NOT a BBB Accredited Business.

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