Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been harassed on this app over and over First from a *********************** now by a reviewer named ********************* and Nextdoor allowed this to happen . I reported both people and Nextdoor did nothing .. but what is really disturbing is when ********************* said *** which means go f*** yourselve. Nextdoor solved this problem by suspending me and a Nextdoor review was allowed to talk to me like that and allowed to stay on .. Now Nextdoor is ignoring me not returning any of my emails and allowing ***** and **** to continue with their bullying. If anyone is deciding to sign up for this app dont . It is a horrible app . Nextdoor allows bullying and trash talking this app is not about neighbors. Its about thugs protecting each other and if they target you they are relentless. Dont bother signing up . I thought ******** was bad this is much worse .. anyone reading this complaint do yourself a favor dont sign up . All you have to do is a simple ****** search on Nextdoor reviews and you will see an alarming picture of just how evil these people and app is . There is even a class action lawsuit against this company. I have asked Nextdoor to help me with this problem with ***** and **** but they refuse to . I e even got threatened by ***** with a lawsuit.. Ive enclosed some conversations and there are more one is the comment about the *** and the other is the treat of a law suit . Again anyone thinking about signing up do yourself a favor dont . In fact I know a lot of people who no longer go on this app . Its sad this could be a really great app if they could only stop the people they like to stop bullying other members.

  Business Response

  Date: 11/09/2022

  It looks like the customer reached out to Nextdoor Support and this was resolved.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We engaged nextdoor.com to run a weekly digital ad for our store Savvy Sliders, officially ****************** for $122/week. Due to no increase in activity, we canceled the ad through nextdoor.com before 9-1-22. However, we continued to get charged $122/week. Again, we logged into our nextdoor.com account and canceled via "cancel ad" button to no avail. We want a refund for $610 for unauthorized payments from September 8 and going forward 5 weekly payments.

  Business Response

  Date: 11/08/2022

  We can't help with any refunds through the BBB, but if you reach out to Nextdoor Support, they will investigate the situation for you.

  You can contact the support team here: https://help.nextdoor.com/s/article/How-to-Contact-Us?language=en_US.
  

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unsubscribed from next-door.com 17 times. I never signed up for this in the first place. I receive emails every day and all I want is to unsubscribe.

  Business Response

  Date: 11/07/2022

  The member joined Nextdoor no September 4, 2022. We have deactivated the account.

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18347216
  
  I am rejecting this response because: I never signed up with this company. I AM STILL receiving emails from them
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/15/2022

  We have deactivated the account. If the neighbor is still receiving emails from us, it's possible they have another account with us. Please reach out to Nextdoor Support if that is the case.
  
  https://help.nextdoor.com/s/article/How-to-Contact-**?language=en_**

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1st 2022 i tried logging into my Nextdoor account. i was denied access. my account said it was suspended for violating policy. This is the second time in the last few weeks my account has been suspended. the first time was for 3 days due to discrimination. The problem i have is that i only post in groups that are for political discussions. I'm never racist nor am i rude to anyone. there is a group of neighbors about 8 of them who are members of the group I'm in, ********* is supposed to be for all political opinions either democrat or republican and everyone is welcome. This however, is far from the truth. if you post anything that goes against their narrative, they will quickly gang up and insult you. They even go as far as threating physical violence.I reported almost every post the attack me in. They even insult people who sided with me. The last report i made was from a guy who told me my own mother hates me and and made sexual comments about her as well as asking me to meet him at ******* to settle our problem. i was never rude to him and even if i was he deserved it. Then today i see my account suspended. I asked a neighbor i know if my account posts are still up, i also asked if the neighbor i reported was suspended. i then found out that my account was in fact hidden and to my surprise the neighbor who was insulting me, was not suspended. I've had many conservative friends permanently banned for no reasons other than posting conservative viewpoints as well. Nextdoor should be ashamed for the bias and not taking actions against the left leaning liberal neighbors.

  Business Response

  Date: 11/07/2022

  Nextdoor is a social network for neighbors to share locally relevant information and connect with their neighbors. With such a specific goal in mind we ask that all members abide by the Community Guidelines: https://help.nextdoor.com/s/article/community-guidelines?language=en_**.

  The neighbor was suspended for making uncivil remarks (mom jokes), and posting COVID-19 misinformation as well as election misinformation. All of those things are in violation of Nextdoor's Guidelines.

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being systematically attacked and slandered by a neighbor and nextdoor refuses to do anything about it beyond occasionally removing one of their offending comments. The vast majority of them stay up, including multiple allegations that I've committed various crimes and am insane and "off my meds". This neighbor is hated by everyone who has ever encountered her and does nothing but try to make everyone else as miserable as they are. I also believe that there is at least one moderator in my neighborhood who is out to get me, as I often have my comments and posts randomly hidden/deleted despite them not violating any rules. Unfortunately I can't actually see who my leads are as the directory never loads properly.

  Business Response

  Date: 11/02/2022

  The neighbor needs to continue reporting other neighbors for violating the guidelines just as they are doing. We build investigations around every report, but our actions aren't transparent because it's just between us and the neighbor being reported.

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18336187
  
  I am rejecting this response because: Not only are you allowing the neighbor to continue slandering me for literal years at this point, but I find it very suspicious that now my account has been suspended and nobody will tell me why. Seems likely the reason is retaliation for the complaint I just submitted.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/11/2022

  The member needs to report whoever is violating the guidelines toward them. Without knowing who it is, we can't do anything. All Nextdoor neighborhoods are private to their neighbors. The only way we'll know is if the member reports the person who is violating the guidelines.

   

  The member is also not suspended any longer. They are back and active on the website.
  

  Customer Answer

  Date: 11/15/2022

   
  Complaint: 18336187
  
  I am rejecting this response because: It does not matter that my suspension has expired, I should not have been suspended in the first place. Also I report them all the time and even though this has been going on for years, they are still allowed free ****** to terrorize and slander whoever they want. In addition, ever since making this report someone has been systematically removing every comment I make, so I suspect retaliation against me for making the complaint.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested that they delete my account and they refused. They claim it was disabled but someone other than me is attempting to login as I am receiving their 2FA emails with the code to enter for login. Their platform is clearly an unsafe environment and I want my information deleted from their platform immediately.

  Business Response

  Date: 10/31/2022

  The account is currently suspended and hidden so that no one can do anything to it. Like the agent mentioned to the neighbor, because we've had to take action on their account before, we can't delete the account until after a year.

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor allows elected city officials (city council members) to be leads on their platform where these elected officials (leads) report city posts they do not agree with. They message fellow leads and reviewers and or moderators till they have enough votes to effectively censoring public speech. I have contacted the support site. They seem fine to allow this biased moderation to occur.

  Business Response

  Date: 10/29/2022

  This neighbor is correct that they reached out to Nextdoor, but in some instances, the person they reported wasn't a moderator. If you see an official as a Lead and showing unbiased moderating, please continue to send those examples to our support team. We start an investigation on every email and in some cases, future reports will add more information to that investigation.

  Customer Answer

  Date: 10/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, my Nextdoor account was suddenly suspended for 2 weeks with no warning or explanation. To my knowledge I've violated no community guidelines. Nextdoor makes it impossible to contact them for any reason. I'd simply like to know why I was suspended. Without any idea, you can't correct perceived violations -- you have no idea what was offensive or what you've done!

  Business Response

  Date: 10/27/2022

  The neighbor was suspended for being uncivil to their neighbors. If the neighbor tries to sign in, they will see a way to contact Nextdoor Support. Or, they can go here: https://help.nextdoor.com/s/article/How-to-Contact-Us?language=en_US.

• Initial Complaint

  Date:10/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, October 18 I sent the email below to support @nextdoor.com. It is now noon on Thursday, October 20th and I have not heard anything from Nextdoor. My email begins: I would like a review of my comment which resulted in my suspension.From your email:Your access to Nextdoor has been disabled due to a violation of our Community Guidelines againstnon-local politicsin the newsfeed.Here is an example of the content that was brought to our attention:"One of the main talking points of the Inflation Reduction Act is its impact on incentivizing people to buy an electric vehicle (**). This $369 billion bill, signed into law on Aug. 16, 2022, by President ****** features a number of federal provisions aimed at tackling climate change, keeping **s affordable, and boosting ******** industry.??The ** tax credit is a federal incentive designed to encourage people to purchase **s. Residents who meet the income requirementsand who buy a vehicle that satisfies the price, battery, and assembly restrictionsare eligible to receive up to $7,500 from the government in the form of a tax credit.The non- local politics guideline is:Sharing non-local content about national/federal partisan politics, federal legislation or agency work, or international geopolitical issues.The comment was in a thread about charging Electric Vehicles (**). Several people raised the issue of the costs associated with ** ownership and convenience before I posted my comment.The content I shared was local in that it involves taxes. The Inflation Reduction Act is funded through federal taxes. As my wife and I, as well as most of our neighbors, file federal tax returns that means the federal spending will come from **. Also, anyone of our neighbors that purchases an ** is eligible for the ** tax credit. So again the local impact of the Inflation Reduction Act.I look forward to hearing from you.Take care,****

  Business Response

  Date: 10/26/2022

  We have been in touch with the neighbor multiple times throughout the last couple of years. This is the neighbor's fourth suspension for violating the guidelines for non-local politics. Our support team has been in touch with him with examples.

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18252008
  
  I am rejecting this response because:  it does not answer my questions regarding exactly why (specific guidelines) that specific comments violated.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/31/2022

  We've been in touch with the member and his account has been reactivated.

  Customer Answer

  Date: 11/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response is acceptable in the sense that my account has been restored based upon the fact I presented a defense of my comments.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been removed from next-door Im 65 in a wheelchair they are accusing me of using a wrong name Ive only had the name *********************** its very simple I mentally ill girl is screaming and reporting everyone and dialing ******************************************************************* a complex that she thinks is a bad place for elderly people we should give our houses to her I need to be a Nextdoor for safety maintenance help from my neighbors Ive been 20 years bedridden and I get no response from next door none youre kicked off based on new information whatsoever that is my legal name I find this really upsetting I cant get a handyman or a gardener anyone help me Im alone I cannot contact them I am removed unable to use the site no communications with anyone no groceries the food no prescriptions nothing there was no reason for this its elder discrimination and medical discrimination Im disabled severely. This person should be removed for abuse. I cannot access the account to upload the print I am completely unavailable to access Nextdoor its ridiculous its insane and they cant even respond

  Business Response

  Date: 10/26/2022

  We've been in touch with the neighbor and her account has been reactivated.