Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A neighbor posted our address on Nextdoor and we would like the post removed. It is causing ** problems with other neighbors. Nextdoor removed the post then put it back up. We have reached out to their support email many times but just get a computerized response. Nothing happens. There is no other way to communicate with them.

  Business Response

  Date: 12/05/2022

  This member reached out to Nextdoor Support and it looks like the post was removed.

• Initial Complaint

  Date:11/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Sept., Oct., Nov. ********************************************************************************************************************************** to reset. I chose a new password and they wouldnt accept it. They said my email was already taken. Of COURSE IT IS: BECAUSE ITS MINE! I use no other email address. They emailed me a reset and said my email address was already taken? No Duh. I tried numerous times to get support from their help tab but I was continually told the address was taken and could get no farther. All I want is my own email address back so I can reset my stupid password. Can you help?Kitty Le Master

  Business Response

  Date: 12/05/2022

  We reached out to her through our support team to help with her problem.

• Initial Complaint

  Date:11/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For months I and many others in our town have been victims of slander, harassment, and libelous claims by a group called "Farragut Citizens for Responsible Growth and Development" or *****. This group is led by ************************* and ***************************. They repeatedly use their blog and their posts/comments on Nextdoor to harass and slander those who don't support their political views, including our town's elected officials. They stalk our female Vice-Mayor and harass her online any time she posts. They spread lies about their opponents such as claiming our Mayor had a felony arrest in a state he never was in. One member of this group even attempted to assault the Mayor with his car (police report was filed). They will also contact their opponents employers offline and try to get them disciplined at work for their political views. ND sees no problem with any of this.They are repeatedly allowed to carry on with these actions because local leads will not censor their posts. When someone presents facts debunking their lies, local leads will censor the facts. Local lead ******************************* has a personal vendetta against me and frequently gets my comments deleted because I disagree with *****.When you enail ND support expressing concerns and providing proof of the abusive behaviors, ND staff ignores it and will take no action against those engaging in hateful behavior. They are allowed to continue.On 11/22/22 I reported more abuse from ************************* to ND support. My account on ND was suspended on ND by ND staff after reporting this abuse. Their claim was that I slandered the ***** blog with a meme. ************************* and *************************** are free to continue their abusive behavior and ******************************* is still a lead with a bias against me. I was previously a ND lead and only lost my lead status because I moved to a new town. I have never had a problem with ND moderation until ****, *******, and ******* began targeting me.

  Business Response

  Date: 11/29/2022

  The member's account was reinstated and we are actively investigating reports that are sent to Nextdoor Support. Make sure to continue to report neighbors who are violating the guidelines, but following the directions here: https://help.nextdoor.com/s/article/How-to-report-a-member?language=en_US.

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18457146
  
  I am rejecting this response because:  ************************* continues to post inflammatory and abusive comments towards me and others on the site.  Additionally, ******************************* is still a Lead despite her clear biases against me.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 12/06/2022

  The member needs to continue to report the neighbors to Nextdoor Support. We cannot investigate an account through the BBB. Please make sure to continue to report neighbors who violate the guidelines here: https://help.nextdoor.com/s/article/How-to-report-a-member?language=en_US.
  

   

   

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18457146
  
  I am rejecting this response because:  I and multiple others report these users through the methods prescribed by Nextdoor and yet no action is ever taken against them.  They are free to continue their abusive language, misinformation on town politics, and biased moderation.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website blocked me from logging in to their webpage and alleged that I said something that violated their rules. I would like to know what I allegedly said that violated their policy.

  Business Response

  Date: 11/23/2022

  The neighbor misused our Finds category to publicly shame *****************.
  
  Her suspension is over and she can reactivate her account.

  Customer Answer

  Date: 11/24/2022

   
  Complaint: 18443512
  
  I am rejecting this response because:

  I did not violate website policy. I spoke truth and used no foul language. Is truth not allowed?
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/05/2022

  The member's suspension is over and they can already log back in. But the member tried publicly shaming another person, which is against the Nextdoor Guidelines. Nextdoor can't verify whether something is true or false. We can only police based on Nextdoor Guidelines. You can read the guidelines here: https://help.nextdoor.com/s/article/community-guidelines?language=en_US.

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has created a system of email subscriptions that requires you to constantly unsubscribe based on the type of email they send to people.example :promotion recommendation etc.there doesnt appear to be a simple way to unsubscribe from all types of the emails they send via they emails they send.the unsubscribe button on the emails you receive only allow you to unsubscribe from the type they sent instead of an unsubscribe from all option.this has been an extreme annoyance to my inbox.

  Business Response

  Date: 11/23/2022

  If the neighbor wishes to deactivate their account, they can do so in their settings. I have deactivated the member's account for them.

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed above mentioned company that a woman, who is running a group called, Girlfriends on Staten ****** ************** All Ages using fake names such as, *******************, **********,******************* and ****************, at least four fake names. (ND policy says that you are not allowed to use fake names)However, ** began to be very concerned when the above individual started to incessantly contact me to post a picture. I immediately contacted her that I was on vacation (out of the country) and was more than happy to do so when I got to the US. She never responded. (I pleaded with her to please do not delete my account.). After sooo many attempts to contact her and and never receiving a response, I found out she deleted my account (Now I had texted her soo many times for several day and started to think why is she ignoring me). I finally heard from her and asked why did you delete my. She started to verbally abuse me and became very argumentative. She started to spread lies and not addressing my concern. I then told her to please dont text me anymore but she continued to so. I then blocked her bc she was upsetting me. I informed NEXTDOOR that I was being bullied and harassed. I also advised them that this woman is using fake names and that this is a safety issue. Also, it goes against NDs policies. As I was part of the group, I did not feel safe nor comfortable when she refuses to give us her name or any other information about herself. To me this is a grave and serious concern, if ND is allowing her to get away with this. However, ND has been harassing me, sending me many upsetting messages, putting the blame on me and accusing me of harassing this woman, which is not true and false. Also ND has disabled my account for several days and I cannot get recommendations for doctors today. ND has poorly handled this matter and caused me many problems. You cannot speak with anyone bc they refuse to speak to you. This company should be shut down.!!

  Business Response

  Date: 11/17/2022

  The member is confused about having her account suspended. It was suspended for a reason other than not putting her profile photo up. The woman she's reporting can't have her account suspended. Only Nextdoor Support can suspend an account.

  We've worked with the woman she's reporting and everything is okay on that end. And while it's understandable why someone who has a dating group wants everyone to show a photo, it's not mandatory and no one's account is going to get suspended because of that.
  

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18401448
  

   

  CXCC
  I am rejecting this response because:

  NEXT DOOR RESPONSE IS  FALSE.  THE WOMEN RUNNING THE ****** GIRLFRIENDS ON STATEN ISLAND (WOMENS GROUP IS NOT A DATING GROUP.  THIS WOMAN HAS GIVEN FOUR DIFFERENT FAKE NAMES WHICH GOES AGAINST NEXTDOOR  COMPANY POLICY AND GUIDELINES.  (I AM FORWARDING A SCREENSHOT OF THEIR POLICY.)   EVEN NOW SHE CONTINUES TO A GIVE ANOTHER FAKE NAME AND IM VERY UPSET ABOUT THIS.  We ARE A GROUP OF WOMEN  OVER 65, ALL AGES.  THIS IS A SECURITY ISSUE AS THIS WOMAN IS NOT HONEST ABOUT HER IDENTITY AND REFUSES TO DO SO. IF SOMETHING DOES HAPPEN WE DO NOT WHO SHE REALLY IS.   WE NEED  TO FEEL SAFE AND BE SAFE.  HOWEVER, NEXTDOOR IS ENABLING HER. YET SHE DEMANDS PROFILE PICTURES WHEN SHES NOT BEING HONEST ABOUT HER IDENTITY.  THIS IS VERY CONCERNING.

  Sincerely,
  
  ***********************

  Business Response

  Date: 11/23/2022

  As far as I can tell, the member is misunderstanding how this works. She should continue to report any Nextdoor Guidelines violations and Nextdoor Support will handle her reports.
  
  Report member: https://help.nextdoor.com/s/article/How-to-report-a-member?language=en_US
  
  How to contact Nextdoor: https://help.nextdoor.com/s/article/How-to-Contact-Us?language=en_US

  Customer Answer

  Date: 12/06/2022

  As per our conversation, *************** to Nextdoors recent response.  No, Im not confused.
  Their member has given at least five FAKE NAMES.  It is against ***************** policy which clearly states you must use your real names or else your account with ** will be disabled.  This woman is running a social group called, GIRLFRIENDS ON STATEN ISLAND WOMENS GROUP ALL AGES.    SHE SHOULD NOT BE ALLOWED TO ADVERTISE HER GROUP ** IF ANYTHING HAPPENS, ** WILL BE RESPONSIBLE.   
  
  I WILL FORWARD A COPY OF NDS COMPANY POLICIES UNDER A SEPARATE EMAIL  STATING YOU MUST USE YOUR REAL NAME.  
  
  

  Business Response

  Date: 12/07/2022

  I believe this neighbor has reported the person for fake name and Nextdoor Support has handled and investigated the case.

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor has made it impossible to unsubscribe from their email communications, despite my repeated attempts to opt out using unsubscribe links and update email settings. It has now been over a year since I deleted my app and account on NextDoor; however, they continue to find new ways to attempt to email me with seemingly no end in sight. The resolution I want is for NextDoor to update their opt out policies to enable a global opt out from communications, and to actually adhere to individuals wish to cease receipt of communications from their company.

  Business Response

  Date: 11/17/2022

  We have deactivated the member's account.

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended and I asked politely for them to provide the posts considered uncivil.They have failed to do so and continue sending me a form letter claiming they are working to resolve the issue. I requested a supervisor contact me and he stated that ******* provided the posts. She did not. If she had, I would not continue asking for them. I then advised **************** Supervisor) to please resend the information as I have never received it and he has not done so. Would you please try to convince them to extend the courtesy of providing the posts deemed offensive since they have falsely suspended me 6 times and then apologised for their mistake. Thank you for any help you can provide.

  Customer Answer

  Date: 11/19/2022

   
  Complaint: 18401573
  
  I am rejecting this response because:I don't see any response by Nextdoor?  Please resend, thank you
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/23/2022

  On November 17, support agent *** replied to this neighbor with two examples of why he violated Nextdoor's Guidelines.

  Customer Answer

  Date: 11/24/2022

   
  Complaint: 18401573
  
  I am rejecting this response because:  Initially "Jac" submitted a post to me that he claimed was uncivil, when I proved it was not, he then

  provided two other posts he claimed to be uncivil.  He neglected to mention that he altered both of them removing the laughing emojis

  that indicated I was joking.  When I asked "Jac" why he omitted the emojis, he refused to answer.  I also asked him whether joking 

  violated the rules of ND since it is not stated as prohibited.  He never answered those two questions and ignored me. Here is all our 

  correspondence which establishes that I have been courteous and patient and he continues to disrespect me by not answering 

  2 simple questions.  As you know, when you alter a message or take a sentence out of context, you distort the intent of the

  writer.   Please see if "Jac" will answer those two questions for you since he considers me not worthy of an answer.  I find it

  difficult to believe he is a Supervisor since you can see from our communications, that he has made one false allegation after

  another.  On Nextdoor, we are required to use our real name and address, yet "jac" hasn't provided his full name.  This shows

  his disrespect for members. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/02/2022

  The agent correctly advised this member. Nothing was edited and the emoticons are there, but it's possible the member's email account doesn't allow for emoticons to be displayed.

  Also, posting discriminatory remarks and asking for someone's birth certificate is a violation of Nextdoor's Guidelines. Adding emoticons doesn't change the discrimination. This member is also one of the most muted neighbors on Nextdoor's platform, which tells us that his neighbors don't usually want to hear from him.
  

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18401573
  
  I am rejecting this response because:   I am forwarding to you all the email communications I have had with Nextdoor Support which

  establish that they have made one false allegation after another.   The reasion I contacted you initially is they ignored my request

  to know the reason for my suspension.  I am not the only person who has been subjected to their mistreatment and I won't

  be the last.  When they finally responded,  I proved the post they characterized as "uncivil" was not uncivil and did not

  violate their rules in any way.   Nextdoor  Support then substituted two other posts claiming they were "uncivil."  They

  conveniently omitted the emojis ?????? at the end of each post which indicated I was joking.  When I pointed that 

  out and explained what the joke was about, they refused to answer why they omitted the emoticons and was joking 

  permitted on Nextdoor.  The only way I get answers to my questions is to contact the BBB to ask the questions.

  Their claim that my email server does not support emoticons is false as I utilize Yahoo.  The real issue was I was joking

  to another member.  Support then admitted well it wasn't uncivil but it was "discrimination', another false allegation.

  I followed up to ask how is it discrimination  for an elderly white woman born in *** to be joking with an elderly white man

  born in ***?  They neglected to answer that one.  They keep referring to me as "he" even though I have advised them

  several times that I am a woman.  My nickname is ***, short for ******.   Their latest accusation is that I am the most

  "****** person" on Nextdoor.  That is probably true because a Lead named *************************** advised everyone to mute me

  which I reported to Nextdoor.  The reason he suggested that is because he is an election denier, anti vaxxer, Insurrection

  denier and Qanon Conspiracy Theory promoter who does not like being refuted with facts.    Although Nextdoor claims 

  to prohibit false information about the elections, they do nothing to stop it.  When you report a post for claiming the 2020

  election was stolen, rigged, illegitimate, Nextdoor does not remove the post.    I realize that Nextdoor is not going to 

  change their decision about suspending me until Dec 12, but I am stating for the record that I have never discriminated

  against anyone in my life and I am truly offended by their continual false allegations.  The reason I filed this complaint

  was to document the way they do business.

  
  
  
  
  
  

  
  
  *********************

• Initial Complaint

  Date:11/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unethical email practices, dozens of emails received daily that all must be unsubscribed from individually. I have never encountered a website that does this, and for it to send spam level amounts of emails is gross.

  Business Response

  Date: 11/14/2022

  Nextdoor support has deactivated the neighbor's account. If the neighbor has any other issues, please contact support here: https://help.nextdoor.com/s/article/How-to-Contact-Us?language=en_US.
  

• Initial Complaint

  Date:11/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a recent post approx 2 weeks ago & just rec'd an e-mail from ************** a volunteer indicating I had used profanity-AH in my comment. Note: other posters have used WTH, A$$hole, wthf, f'them etc during the past few years. I did a screen shot of my response to him & of his replies & posted on the site. Several others commented on how power hungry this volunteer was & needed to flex his muscles since he had nothing else to do with his time. Someone else advised me to excalate it. Others used the above words. One other volunteer commented siding with ***** shortly after my account was suspended. Why was I singled out? Racially motivated? Competition? I'd love to have a legit response.

  Business Response

  Date: 11/11/2022

  The member was correctly suspended for complaining about moderation. Can read more here: https://help.nextdoor.com/s/article/About-moderation?language=en_US.

  The suspension is over and the member can reactivate their account.
  

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18373157
  
  I am rejecting this response because: it does not address my request re: if the others using similar or worse letters were suspended. It's a question of them being ****** bias.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/21/2022

  The member wasn't suspended for using the abbreviation AH. The member was suspended for complaining about moderation. Leads can't suspend members. Only Nextdoor Support can suspend members.

  Customer Answer

  Date: 11/23/2022

   
  Complaint: 18373157
  
  I am rejecting this response because: "moderation" what does that mean? It seems they're just throwing anything & everything into my alleged violation. If anyone review all of their replies it is obvious that it was ***** &  ****, volunteers who initiated it (we're going to put her in her place) since I would not accept what they told me.  It's like a kid being in a time out because I have more power than you. I do not belong to any other social media only joined at the requests of several neighbors. 
  
  Sincerely,
  
  *******************