Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Next-door ******** for many years. I have never had a problem reading info from other Next-door Neighbors in my vicinity until tonight. As of tonight -- Fri, Dec 9, 2022 -- I cannot access Next-door Neighbors to read other people's info. Why not?

  Business Response

  Date: 12/14/2022

  The neighbor's account isn't suspended and she shouldn't have any issues getting to her website. She should reach out to Nextdoor Support if it persists: ****************************************************************************.

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18553131
  
  I am rejecting this response because:

  Next-door ******** has advised me of an annual charge that has become associated with the organization. This charge was never enacted before. Up until now, no charge was associated with the organization. I refuse to pay any charge what so ever. 
     
  Sincerely,
  
  *******************

  Business Response

  Date: 12/22/2022

  Nextdoor doesn't charge. Nextdoor is free for all members. Please contact support if neighbors are trying to charge you to use your Nextdoor website.

  Or, if you let me know who is charging you, we can look it up here.
  

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18553131
  
  I am rejecting this response because: It just isn't worth it to continue fighting City Hall. Over the Holidays, the last thing I want to do is pursue this issue any longer.
  
  Sincerely,
  

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

  
  *******************

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor.com is aiding and abetting online harassment by failing to provide legitimate moderation of public content and allowing bullies to operate as ***** who control post and comment approvals. Several ***** post content that contributes to the hostile environment, and cannot be reported as they action their own reports. Posts, Comments and ***** have been reported with no action and the systemic online harassment has been allowed to continue with no ability to contact nextdoor.com for resolution. Neighborhood: ********** ***** abusing the site for personal agendas: ***** ********************************, Site members inciting online harassment: *************************, *************************, ***********************,

  Business Response

  Date: 12/14/2022

  You can definitely report Leads to Nextdoor Support. Just report them by going to their profile page and Nextdoor Support will investigate.

   

  *********************************************************************************

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18548019
  
  I am rejecting this response because:

  Nextdoor.com is not adhering to its own policies as several times leads and moderators have been reported but there has been no action observed and the content is not removed/the individual does not alter their behavior. The instructions are not accurate, the process not timely, and nextdoor.com is aiding and abetting vitriolic behavior and harassment by not exercising greater monitoring of individuals looking create a hostile environment for less vocal/tech savvy members of the community. This discrimintes against those not involved in the site and allows unchecked slander and defamation of individuals 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/22/2022

  We cannot police content through the BBB. If you have reported those members already, then we have opened investigations on all of them. Continue to report them to build on those investigations.

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18548019
  
  I am rejecting this response because:
  This is a non answer with no commitment to review policies or acknowledgement that the process for resolution is flawed, and thats why I am submitting a concern with the business itself. The reporting system does not prevent harassment, and requires considerable effort on the part of the person harassed. This lack of accountability by Nextdoor - providing an online forum with local moderation that can be abused- and this lack of concern shown via this complaint is reprehensible. 
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NEXTDOOR claims that I have violated Their Community Standards, on numerous occasions.Their standards are purely mere censorship, as they freely allow Left-Leaning Non-Conservative viewpoints, but Ban ALL Conservative Speech, when a post or comment is made.This is typical of censorship that is occurring in *****, NOT ******* !I spoke out about a Marine who was abandoned and left in a ******* Prison as a spy, for Political reasons, while a negotiated exchange was made, trading a convicted drug smuggler, who has freely and frequently stated she Hates *******,..for a convicted terrorist ******* assassin.This was considered AGAINST COMMUNITY STANDARDS !I now have an INDEFINITE BAN, as My speech didnt meet their STANDARDS !This type of CENSORSHIP can not be tolerated in any ************* and is the current subject of concern on the news with ******** It seems that NEXTDOOR is also doing this, to a much larger degree.

  Business Response

  Date: 12/14/2022

  Nextdoor Support has given this member more than enough opportunities to change behavior. He was suspended 7 times before the latest time. He also had two accounts, which was a violation of Nextdoor's Guidelines.

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18547649
  
  I am rejecting this response because:

  Nextdoors Facts are VERY incorrect

  I have ONLY 1 NEXTDOOR account, and always have had only 1 account. NEXTDOOR is in error if they state otherwise.
  I have NOT violated any of the stated Policies.  I have made civil arguments within ongoing conversations, but never was inappropriate.

  NEXTDOOR is using the subjective judgement, of an individual, to ban me, as they didnt agree with my side of the conversation.

  Argumentative, vulgar statements from the other side, were ignored, and allowed to post. but those didnt represent my (conservative) side of the argument, and the NEXTDOOR representative obviously agreed with that side.

  It is Censorship, and a violation of my First Amendment right of free speech.

  I am currently in the process of bringing a Federal Civil Rights Lawsuit against NEXTDOOR.

  We are also submitting this very ban, to the new conservative Congress, as yet another example of ************ Censoring the free speech rights of American Citizens, and the ******************* review of current Section 230 Violations.

  This supplements the current ******* revelations that are currently in the news, and reveals why ************ needs to be regulated from CENSORSHIP of all means.!

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/19/2022

  The member had an account opened in April of 2015 and then another one opened in February of 2022. Both accounts have been suspended multiple times.

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18547649
  
  I am rejecting this response because:

   

  They are in error about having 2 accounts I ONLY had 1 account, and always have.
  I have 1 address and 1 email account.  Any others are NOT mine !
  This is an excuse they are using to justify banning of those who have conservative viewpoints contrary to theirs.

  Nextdoor uses Liberal, Left-Leaning proctors, to monitor posts , and restrict access or Ban, any commentary contrary to their beliefs.

  They make unsubstantiated claims of False accounts, or Disrespectful commentary, to justify their actions of removing these contrary posts, All based on the opinion of the ******* that they have selected, up to the point that they Permanently BAN the contrary view completely, leaving ONLY their opinion!

  This is a story repeated by many others, and now, we are finally doing something about it, with the help of Congress and our Lawyers.

  NEXTDOOR is currently under investigation, nationwide, for documented bias censorship of conservative viewpoints, and a lawsuit IS in the process of being filed on behalf of those harmed by this unwarranted censorship, with numerous Plaintiffs participating.

  BBBs own site has numerous complaints of this very thing, substantiating this common practice of theirs. 
  Now Congress is getting involved, in light of the ******* debacle, and NEXTDOOR is now being included in this investigation.

  The unjustified oppression of Conservative, Republican viewpoints can NOT and Will NOT be allowed to stand !

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor disabled my account indefinitely due to a post I made. Case # ******** They said it was hate speech and racism. None of the such whatsoever!I copied the iink from a news website regarding a local teacher who did something and in the article, it says this teacher may have committed a federal crime. This is important crime related information in our neighborhood for any parents that wish to follow what is happening in their child's school and district. Which is okay per Nextdoor rules to post.THIS IS THE MESSAGE I HAD WHEN I TRIED SIGNING IN...............Account disabled Your account has been disabled for a violation of Community Guidelines.Do not discriminate We want all neighbors to feel welcome, safe, and respected on Nextdoor. When conversations turn disagreeable, everyone on Nextdoor suffers.Our Guidelines prohibit posts and replies that discriminate against, attack, insult, shame, bully, or belittle others.Learn moreabout this guideline and our moderation process.AND THIS IS THE MESSAGE I GOT FROM NEXTDOOR WHEN i ASKED WHAT GUIDELINES I BROKE AND WHY WAS MY ACCOUNT [email protected] Tue, Dec 6, 8:36 PM (2 days ago)to me Hi *****,Thanks for contacting us regarding your account.Your access to Nextdoor has been disabled due to a violation of our Community Guidelines against no discrimination, racism, or hate speech.. The following are examples of your content removed for this reason:Right here in our neighborhood.*********************** Dec 6, 2022 9:44 AM Know what is happening in your children's school!!*********** school teacher makes national headlines. may have broken Federal law about gender pronouns ********* teacher gives students survey about pronouns, asks whether to conceal gender changes from parents The teacher at Highland ******************* *******************, shares curriculum materials on her website, including a survey of students which is provided at the beginning of the school year. https://www.spps.org/highlandms "These are all resources that I use or have used at the beginning of the school year. Please enjoy," the middle school teacher said.The questions asked students about their preferred pronouns and names, and whether those can be used when speaking directly with a student's parents.Some of the questions included:"What name should I use when speaking to your parents?""What pronouns should we use when we talk about you? (CHOOSE AS MANY AS YOU WANT)""Is it okay to use the pronouns you selected above when we talk to your parents?""Is it okay to use the pronouns you selected above when we talk to other students or the class?Fox News Digital reached out to the district for comment, and a spokesperson referred to existing policy which said, "Respect all students gender identity and gender expression by honoring the right of students to be identified and addressed by their preferred name and pronoun.""That we live in a country where schools are actively pushing kids to change their gender and hide it from their parents is something I never thought I would face as a parent," ********************************** from ********************************* told Fox News.She added that surveys administered without parental consent may violate federal law.https://www.foxnews.com/media/*********-teacher-gives-students-survey-pronouns-asks-conceal-gender-changes-parents *********************** 12/06/2022 no right whatsoever having a discussion and pushing gender change. No right whatsoever keeping ANYTHING from parents! These poor kids have to be so confused. It is mental abuse what schools are doing. And it is teaching students to be deceptive, sneaky, and dishonest to their parents.The purpose of ******************* Guidelines is to ensure that our community is a welcoming environment for all neighbors.Due to the severity and uncivil nature of your comments above, we are disabling your account indefinitely. Although your account is not eligible for reinstatement in the near future, you may contact us in a year to request a reconsideration of this decision.Best,Sierra

  Business Response

  Date: 12/12/2022

  The member isn't being truthful. We've given this member multiple chances to abide by the guidelines. They were suspended for making transphobic comments. They didn't just share an article.

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18543833
  
  I am rejecting this response because:

  I am being truthful. In my complaint I copied and pasted what Nextdoor sent me for the reason for closing my account, it is NOT suspended and they stated in the BBB response they sent.

  I posted a local teacher article that this teacher may have broken Federal Law by something she is doing in the classroom. I gave my free speech input saying that this was wrong of the teacher, students are probably confused, and the teacher is showing the students it is okay to hide things from their parents. NO mention of any trans statements from me at all. There is NO, "transphobic comments," I made as Next door says. I DID NOT SAY ANYTHING ABOUT GENDER

  Nextdoor is biased and picks and chooses what topics people can talk about. Then they put words in your mouth and suspend, or close your account.

  They have done this before with me, decided to twist my words and then say since I have done this several times, and gave me chances, that it why they closed my account.  

  I do not except their response to BBB.

   

  
  ***********************

  Business Response

  Date: 12/19/2022

  The member has been suspended 12 times and thus, loses the benefit of the doubt with one last try. We did this in June and the member's account was suspended multiple times more.

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18543833
  
  I am rejecting this response because: once again Nextdoor has skirted around any facts. In my last rejection I stated I Never posted anything about gender in my own words that they closed my account for. Now they come back not addressing that FACT and bring in saying a history of my suspensions, which I may add that a handful were taken back when I questioned and which I may also add, should have no bearing on a current ban. 

  They apologized and reinstated my account. Numerous suspensions have been an error on their part, so for Nextdoor to put a number out there is not telling the truth.  This last suspension was Nextdoor stating I said something that was, "transphobiic" in their words. But I said nothing about gender. They cannot admit that and or give a copy of what I said that was.  My post was a link to a local teacher who may have broken Federal Law and in the article it says what she may have done illegally. My word for word post said NOTHING about gender. I have the right to post this article about our teacher in our community who may be breaking a Federal Law.

  Is Nextdoor deciding then what local neighborhood articles can be posted and what the content of that article is?? Because this article did fall under crime which one can post about. I can only surmise that Nextdoor is bias and has an agenda, due to what the teacher had done allegedly illegally and then taking that article down and close my account.

  Again, here is the link to the article.

  ********* teacher gives students survey about pronouns, asks whether to conceal gender changes from parents | Fox News

  Woke teacher reveals she uses secretive survey to ask students their preferred gender | Daily Mail Online

  This is purely and factually SLANDER what Nextdoor is doing to me, which is illegal.  I only said that this is wrong teacher is teaching kids to hide things from their parents and the students must be confused. AGAIN I NEVER MENTIONED GENDER.
  Nextdoor, could you please supply what I actually said about gender? My exact words. I do have a copy of the post and what I said. And what you said ******* accusing me of saying something.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The next store people running that app has a guideline stating you cannot post any religious content. I made one post regarding my faith belief which was not that of a ********* nor ***** belief and it was flagged and taken down in less than 24 hours. I appealed the decision because there have been neighbors that post every day for the past two and three years all ********* ********* all ***** content and have not been flagged nor has their post nor their accounts been taken down like mine has. I have included screenshots of some of these members I have also informed next store of the bias and still have yet to hear their reply and response. These members are still posting *********ity and Bible verses all on their pages and their accounts are not getting flagged their posts are not being taken down and again I'm wondering why mine are because they are not that of a ********* or ***** belief

  Business Response

  Date: 12/13/2022

  We will make sure to look at the examples. But also please make sure you're reporting the member to Nextdoor Support. You can do so by reading here:  https://help.nextdoor.com/s/article/How-to-report-a-member?language=en_US.

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The moderators in Northern ** area are discriminatory, and inly moderate or approved reported content based on their closed minded views. There is a neighbor or moderator that clearly doesn't like me. I have suffered 11 months in pain unable to work and posted a verufied gofundme to try and keep from getting evicted Monday. I didn't ask anyone for money only to share my link if inclined. *** being targeted bullied and discriminated against as a disabled single mother. Other gofundme posts do ask for money and do not get removed mine has been removed and I have posted again long from the removal to try a different way. Mods are supposed to Rea h out and guide in my area the moderators only consider their personal likes wants and needs. They choose who gets help and who doesn't. This is grounds for discrimination. Theu are supposed to reach out and guide with what is wrong with the post never have I recieved a message from a mod trying to constructively solve am issue. I am just silenced in fact my first and 14th amendment rights are violated through their practice of favoritism. I am silenced by the removal of my need for community help this Is a violation of my right to free speech and fourteenth amendment of equal protection, as well as against everything *** stands for. Moderators run a mich and do whatever theu please the corporate entity isn't doing anything about it. Users beware, you will not be allowed free speech on this platforn. This is WRONG, BIASEd DISCRIMINATORY *** A VIOLATION OF MY CONSTITUTIONAL RIGHTS.

  Business Response

  Date: 12/10/2022

  We can't handle support issues through BBB. The member should contact Nextdoor Support if they believe their post as been removed improperly.
  
  ****************************************************************************

  Customer Answer

  Date: 12/11/2022

   
  Complaint: 18535985
  
  I am rejecting this response because: I have tried on multiple occasions thru reaching out to support and my concerns get ignored no matter what the moderators and leads are not following protocols set fourth by nextdoor in guidance and reaching out again I have reached out to support several ***** to no avail and my 1st and 14th amendment rights afforded by being a citizen of ***************** under constitutional law are being violated because the leads and moderators have full control over who they deem worthy, I have been told I out belong in my community and to pack up and shop out I have been called derogatory namesake much more hate that has carried over into my other social platforms. It's also discrimination under *** to be ignored by support no matter the reason I reach out they are there to do exactly that... support and guide and all I have gotten is hate and dismissal. No guidance not even attention. Now it's gotten worse to the point that the people targeting my family are looking for my posts are pulling them within as little as an hour. This is in no way a solution. The lack of concern and care on your part is going to open you up to a liability because mods and leads want to be a clique and judge and jury. I have appealed for legitimate reasons only to be ignored further. What is the difference between my family and someone else's family needing community support, as I have reached out to many folks seeing help and offered whatever I can, as well as being active on the platform. You don't respond this way through the BBB, interesting, because support does nothing but ignore the bias and judgement not to mention the targeting of certain people instead of others and I am not the only one experiencing this. Moderators and leads are supposed to be for the good of the community, they only operate on their own personal agendas and I've been deemed unworthy. A valid response other than contact support is necessary here. Clearly I have don't that a d support has not cared, showed compassion or dome anything about this. So it comes to this. I expected a fantastic group and platform would have a better response than contact support when clearly I have done so to no avail. So an answer would be nice rather than attempting to divert the topic back to the platform which reviewers leads and mods are the problem. I would kindly request that you reconsider your stance and provide a real solution here. Regards. *****
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/17/2022

  I noticed the member did reach out to support and our support agent got back to her about her post and let her know why it was removed.

  We have a spam guideline and this is how we define spam:
  

  Spam is generally defined as unwanted, unsolicited, and/or repeated actions that negatively affect neighbors and the Nextdoor community. This may include but is not limited to 
  - Sending large amounts of private messages to users who are not expecting them
  - Contacting people with unwanted content or requests
  - Repeatedly posting the same or similar content
  - Posting unoriginal/templated content with no personalization or original commentary

  Her post was deemed a violation based on repeatedly posting the same or similar content. You can post it once and it should be okay, but multiple posts violate our spam guideline, which you can read more about here: ********************************************************************************************.
  

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18535985
  
  I am rejecting this response because:
  

  Complaint: 18535985

  
  

  I am rejecting this response because: many folks post fundraisers when they fall on hard times yes I reached out to support and the deactivated my account for 3 days over the very issue I was contacting about also in your guidelines is the fact that leads and moderators are supposed to provide guidance and assistance if they feel something is off. Not what is happening just hate being spread and frankly a violation of my first and 14th amendment rights. It can't be spam if none of my posts exist. Many gofundme pages are posted and not removed for spam so is it my family that is an issue in particular, two disabled single moms just trying to reach out to the community and hateful folks who don't offer commentary or guidance preventing that. I had a post my original with over 100 comments on it and it wa removed for spam. It was the only post of its kind at the time. I have since posted it in hopes the hate would stop especially as there are neighbors who help. So it's not about the gofundme because I see those everyday on your platform. My account was deactivated for reporting hate bullying and mods and leads not following their own guidelines. I just don't understand why my constitutional right to free speech and my 14th amendment rights to equal protection under law don't apply here. Or maybe we can go with the ADAact but doesn't seem to matter regardless. The problem was only exacerbated by my reaching out to support for assistance by the silencing of my voice by deactivation temporarily of my account for being poor disabled and needing help in the community because loudoun county doesnt offer assistance. Are the guidelines of the platform above the constitution. Do something about it for real. Support ws a joke. Clearly that only made the issue worse. I would like some real assistance and for you to look at your mods leads and reviewers in my area, they are biased and discriminatory based on who they feel deserves to put out that they need help they choose who gets to connect with help and who does not. They are not doing their intended jobs according to your guidelines. Perhaps if community leads mods and reviewers are allowed to bully, discriminate and spread hate you should put real people from your platform in there place. You didn't offer any solutions here and I know there are many others in my area who have been discriminated against and treated with judgement and bias by a few of the many amazing people on the platform. I'm sorry however these actions are unacceptable and you are not properly running your platform I see more hate there daily. I thought nextdoor was about community and connecting with others. I'm sorry I don't fit the description of poor or disabled the mods leads reviewers and others consider valid. I have shared personal medical records to prove that I am in fact in bad shape and that is frankly none of anyone's business but the hate messages and discrimination by your platform and mods leads reviewers and judgmental folks run a muck doing whatever they please. You might want to get control because maybe not me because I'm not that person but someone else like me will be upset enough by this which will only open your platform up to liability. The platform is a disgrace in how it's run. The community is amazing and I have made some wonderful local friends there but the bias judgement discrimination and hate need to stop. Also the constitutional rights violations as well if you wouldn't mind. I reject this response because your support team allowed these people to continue bullying and discriminating and disabled me temporarily. Please actually do something it's hurting more folks than just myself and it's morally and ethically wrong. I feel this should be a moral ethical platform but it's being ruined by a handful of people for a lot more. Look into your system I bet you abythingnits the same community member mods and leads and reviewers taking down my posts. It's not spam if it doesn't exist on the platform and it certainly isn't fraud or any guideline violation. If you are going to allow fundraisers allow them all obviously once and perhaps with updates occasionally. Of not dint allow any, it only creates an atmosphere or hate and judgement. I need you to do something about this immediately. I did not violate guidelines and how can I violate when your own mods leads reviewers and support don't follow them with zero consequence. I request an actual answer and solution. I will continue the conversation happily if you wish however no the information supplied is simply nonsense and to contact support and be immediately suspended for 3 days seems rather problematic to me wouldn't you agree? Perhaps not. But a real answer and some actual respect would be very nice, your response here is nothing but disrespect and not even the whole story. 

  
  

  Sincerely,

  
  

  *********************************
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Next Door refused to delete my account claiming as I had previously suspensions (for supposedly "not neighborly behavior") I could only "deactivate" it for one year. Per our agreement if I refuse to agree to updated terms I MUST delete my account(section e Updates). There is no exception regarding accounts previously suspended. They notified me via email they were updating terms as of Jan. 1 2023. I contacted them to advise I do not agree to accept the new terms and I am deleting my account. They advised me I could only continue to keep it "deactivated" until June 11, 2023. I had deactivated it June 11, 2022 due to dissatisfaction with their condo board type moderation that fosters bullying behavior, bias and discrimination IMO. I have filed a privacy complaint with the CA AG's office for improper retention of my information.

  Business Response

  Date: 12/07/2022

  If the neighbor wants to reach out to legal about this, they can here:

  Nextdoor (c/o Legal), ********************************************************************** 94102

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18514144
  
  I am rejecting this response because: I have previously been referred to their legal department and just get the run around. My experience with them is they simply ignore our agreement by choosing to interpret it however it suits them. I wish this complaint to warn others of my experience with this company.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 12/13/2022

  There's nothing we can do there. Legal has the final ruling on these scenarios.

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18514144
  
  I am rejecting this response because: The response says the business can do nothing because their legal has the final say. My agreement was with the company. Their legal department works for them. Responding their legal has the final say is refusing to deal with the complaint. I contend this is a privacy issue for me. I am refusing to agree to the new terms beginning January 2023 and therefore we will no longer have an agreement in effect at that time. Under privacy laws I contend they cannot continue to keep my information when there is no agreement to do so.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/02/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Next door ****************************************************************** will not let me unsubscribe from there service despite having an unsubscribe option on there site. This is how they treat disabled people

  Business Response

  Date: 12/07/2022

  We have deactivated their account.

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a business account with Nextdoor in October, 2022. I canceled it within two weeks. Completely canceled, no more advertising. The account no longer exists but Nextdoor is billing me $90+ every month. I cannot contact them, they do no customer service by phone.

  Business Response

  Date: 12/06/2022

  We cannot issue refunds through the BBB, but the customer can contact Nextdoor Support here: https://help.nextdoor.com/s/article/How-to-Contact-Us?language=en_US

  Customer Answer

  Date: 12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I truly appreciate the work of the Better Business Bureau.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need private social networking for neighborhoods to create private websites, ask questions, get to know one another, and exchange local advice and recommendations.The records that, they had of my address were wrong about violations. I disagree , about my violations that I never done in the first place. For all, respect I'm asking to apologize to me and these types of complaints receiving to ended.

  Business Response

  Date: 12/05/2022

  The member has been suspended indefinitely from Nextdoor.