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Nextdoor.com, Inc.This business is NOT BBB Accredited.
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Important information
- Customer Complaint:
Nextdoor.com, Inc., came to BBB’s attention in April 2013. A review of the company’s complaints was done in September 2025. Complaints on file state concerns of account restrictions or terminations.
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Complaints
Customer Complaints Summary
- 649 total complaints in the last 3 years.
- 195 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was "disabled" for "not using my real name" which is strange as my real name is ****** ****-******** or ****** **. **** is my Maiden name. Furthermore, I have a long standing business linked to my Next-door Profile and Next-door app, *******************. Additionally, I was the Original Next-door Founding Member and Lead since 2013. Plus my picture is tied to the account. I literally worked for ******** as a Contractor from in ********************* ********* and Visited ************* whete Next-door is headquartered.This appeal is seeking to overturn what appears to be targeted ************ ************* such, it is truly insulting to say I'm not using my real name. As a Former Elected Local Official in ****************** from *********, I used MY NAME ****** ****-********. ****** RW is a shortened version of my name. A simple ****** Search could verify exactly who I am and plus my picture has been on the account since the year 2014.This "suspension" for allegedly "failure to use a real name" is literally a complete fallacy and an insult. I would like my account immediately restored as I equally have a business account on Nextdoor and that business account has over a number of HIGHLY POSITIVE Reviews stating about our business (which is BBB A+ Accredited) is operated inside of the same area.Also, in light of all of this, I demand a formal apology in Writing As Well from the Director Neighborhood and Member Experience (or other associated title) with Next-door or its CEO, directly.Business Response
Date: 07/30/2025
The neighbor was able to reactivate her account by using her real name instead of her last name initials.
Initial Complaint
Date:07/26/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They suspended my account again for multiple accounts which I do not have i emailed mailed them which they will not respond two of their their employees threaten me online they have been treating me awful and I feel like they the have have violated my rights twiceBusiness Response
Date: 08/05/2025
We believe this account is fraudulent.Initial Complaint
Date:07/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No transaction, but a sanction against my account. I was suspended wrongfully and erroneously. My original appeal is below."I understand the importance of being respectful. While I did swear, it wasnt aimed at anyone and wasnt meant to offend. It was just an expression of frustration. Ill be more careful with my words moving forward. I ask you to please reconsider."Id also like to hold ************* in contempt of the constitution and all its amendments including our right to free speech and expression including swear words that are non threatening and non racist, bigoted, or otherwise not protected under free speech rights. I demand the immediate reinstatement of my account and an apology for the inconvenience caused.Business Response
Date: 07/31/2025
Part of the reason why the suspension was upheld is because it's not the first time the neighbor has been suspended.Initial Complaint
Date:07/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need help with getting my name removed from an account on Nextdoor. It's listed as ***************** *** ********-***** ************. I was a producer for the agency on ************, which is showing on the map listed on this account. I left this agency in 2021, and I no longer sell insurance. The strange thing is that the email address listed on this Nextdoor account is the address for me when I was going through the process of becoming an agent and opening my own office ( I just realized that today). So, it's showing a map of the agency I worked for as a producer, and an email address from when I was becoming an agent, which are two different roles. I'm confused about this whole thing and concerned. I don't remember ever creating this account. I stumbled upon this account last year when I ******* my name and it popped up. I had never heard of Nextdoor before this. I contacted Nextdoor in August 2024, with no response to me. I provided my address, phone number, and email address, which is listed on this complaint. I tried contacting them today, but there website would not allow me to submit my contact request. So, that is why I'm contacting you for help. Thank YouBusiness Response
Date: 07/22/2025
Please reach out to Nextdoor Support about this. It looks like there was an attempt to do so last year, but there was no followup.
Make sure you include the links in which your name is showing up and which email address shows up.
****************************************************************************
Customer Answer
Date: 07/22/2025
Complaint: 23612074
I am rejecting this response because: I have already tried several times to contact this company over the last year and have been unable to speak to anyone. In my opinion, their website is not user-friendly. I would like to know why they didn't reach out to me a year ago, when I brought it to their attention that I was not aware of ever creating this account and no longer in this business. I simply want my name removed from their website. If they need to contact me, that's fine, but I am not going through the hassle of trying to contact them anymore. I've tried for almost a year now.
Sincerely,
****** ********-*****Initial Complaint
Date:07/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nextdoor, ************** has disabled my account. No reason given. I wish to be reinstated.Business Response
Date: 07/16/2025
The neighbor has been suspended for discussion of non-local politics. They can appeal the suspension.Initial Complaint
Date:07/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is an extremely libelous post on nextdoor.com. I have asked for it to be removed and the nextdoor mods just sit on it and ignore it and have not removed it in six weeks. The libelous post is located here: ************************************************************************ I have explained in the detailed letter, attached to this complaint, why the post is libelous, defamatory, and not true. I have also proved that "**** *******," the alleged author of the post does not even exist. ****************************************************** In conclusion, the libelous post needs to be removed. And the mod, ******* *******, needs to be removed as a nextdoor mod (The explanation for "why" is within the detailed PDF letter I have attached to this complaint.)Business Response
Date: 07/16/2025
This neighbor has been working with Nextdoor Support on this situation today.Customer Answer
Date: 07/16/2025
Complaint: 23602157
I am rejecting this response because: I am not sure what is meant by "This neighbor has been working with Nextdoor Support on this situation today." Nextdoor has now indefinitely suspended my Myrtle Beach account for no legitimate reason claiming that I am not allowed to have two accounts when, in fact, I own two houses in two states. The REAL ISSUE of ******* ******* being one of ************ nextdoor.com mods and then loading up the ************ nextdoor mods with his gang of friends HAS NOT BEEN ADDRESSED. I have been blackballed, slandered, libeled, and defamed on Nextdoor.com by ******* ******* and his friends. I understand that a platform is usually not held liable for libelous posts. But when those libelous posts are stemming from its own mods, that might be a different story and a much more egregious issue.
Sincerely,
****** Woodhull **************Customer Answer
Date: 07/18/2025
After the Better Business Bureau successfully contacted NextDoor.com headquarters, a libelous post about me that was posted on Nextdoor.com ************ for six weeks (even though i flagged it for removal and it stayed up for six weeks without any review for six weeks) was finally removed on July 16, 2025, thanks to the BBB intervening. AND THEN the vendetta: NextDoor.com, whose mods in ************ consist of a gang of inappropriate people, then denied me access to my NextDoor.com account, falsely claiming that I am not allowed to have two accounts, even though I own two homes in two different states. Yep, they then shut down my account -- indefinitely! How 'bout that for being "neighborly?" I have no problems with my Nextdoor.com account in ***********, *******, of which I have posted thousands of posts. But in ************, the mods are a tight knit gang who have ganged up on me for no legitimate reason. I am a handicapped woman just trying to make ends meet at age 75, minding my own business and violating no rules or laws. PLEASE READ THE FULL, FULL STORY IN THE TWO PDF ATTACHMENTS. IT IS SHOCKING. ABSOLUTELY SHOCKING AND REINFORCES THE WELL-KNOWN STEREOTYPE THAT NEXTDOOR IS ALLEGEDLY FILLED WITH UN-NEIGHBORLY PEOPLE.Initial Complaint
Date:07/13/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nextdoor.com canceled my account because of political speech. It is in violation of the 1st amendment of the constitution. They are a MAGA business that doesn't allow speech against ****** *****.Business Response
Date: 07/15/2025
The neighbor's account was suspended because they were discussing non-local politics in the newsfeed. Those conversations need to happen in groups.Customer Answer
Date: 07/16/2025
Complaint: 23594498
I am rejecting this response because:All political speech is local and the post about ******** is local, this is effecting everyone here.
You are a MAGA site and anything against the ***** government you will not post.
Sincerely,
******* ******Initial Complaint
Date:07/11/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Violating my intellectual. Staff abuse powers. Violating the *** / Policy.Business Response
Date: 07/15/2025
Neighbor has been instructed in how to get back on the website several times.Customer Answer
Date: 07/18/2025
Complaint: 23588471
I am rejecting this response because: I'm refusing to resubmit my identity. They are lying saying I don't live at my current address but I do because I had to verify my identity using my driver's license when I created my account. The staff are ignorant.
Sincerely,
****** *********Business Response
Date: 07/25/2025
The neighbor doesn't have to submit to policy, but the account will be restricted until doing so.Customer Answer
Date: 07/28/2025
Complaint: 23588471
I am rejecting this response because: why have a policy if you aren't going to follow ?? So they're clearly admitting they disregard their own terms of service. That's a violation. When I created my account on nextdoor I verified my identity via drivers license. They have a copy of my driver's license on file in their system. They currently have my up-to-date address but they refuse to release my account because they think I live somewhere else.... I'm not going to resubmit my identity there's no need to. My next step is involving a lawyer. I already told next door I have nothing to say to them. I refuse to let a company like next door infringe on my intellectual. I will make sure the public is very aware.
Sincerely,
****** *********Customer Answer
Date: 07/29/2025
. I now want them to permanently delete my data. I don't trust this company anymore.Initial Complaint
Date:07/11/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account is "indefinitely suspended" without an explanation. I have bot violated any of the website's rules. Need the account restored.Business Response
Date: 07/15/2025
The neighbor's account is no longer suspended.Initial Complaint
Date:07/08/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a business page for our dog breeding business on June 2, 2025. There was a category for this type of business, so I believed it to be allowed. I was then suspended from ******** and my business page removed, but ******** continues to charge me $150 per month for the page. I have attempted to access the removed page, but cannot locate it anywhere on my account. I have attempted to contact Nextdoor, but all contact links take me to their login, then to the feed. I disputed the original June 2nd charge, but I was just charged again July 1stBusiness Response
Date: 07/15/2025
Based on the email address provided, I can't find the user's account. But they need to contact support here: ****************************************************************************.Customer Answer
Date: 07/17/2025
Complaint: 23569190
I am rejecting this response because:
Tge link pro idea takes me to a page with a contact form, that link takes you to a sign in page, then to your ND feed. There is NO form!If you cannot locate my account, how are you charging me $150 each month?
Sincerely,
****** *********Business Response
Date: 07/25/2025
The contact form is also in the help center.Customer Answer
Date: 07/28/2025
Complaint: 23569190
I am rejecting this response because:The business has not resolved the issue. The account may be under an old email, they can try ************************* (I don't have access to that email any longer).
Sincerely,
****** *********
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