Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to ineffective, or possibly biased local moderation in the *************** Nextdoor community, there is an infestation of bigoted comments and religious spam which sits unaddressed. A local user posted a legally defamatory statement with malicious intent using my name. I was reporting it, when my account was suddenly suspended. I have contracted support, but they have done nothing. I want that removed immediately, and have been documenting the lack of action for legal purposes. I have not received the courtesy of an acknowledgement or reply, and it has been several days. Completely unacceptable, and indicative of the lack of safety for users.

  Business Response

  Date: 06/20/2025

  We worked with the neighbor to handle the situation. We believe it's been resolved.

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau,

  I was contacted by the business and this issue was addressed. I appreciate the follow up, and am satisfied with the resolution. 
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** is a neighborhood community where we can share and ask for assistance.I have had vicious, unhinged, insulting messages from another neighbor who said "Go f--- yourself you 2 bit "wh....). The administrators of this business suspending MY account yet I wasn't the one who made this comment to another neighbor.I have also heard of complaints of the ******** moderators and my posts seem to be automatically targeted as disrespectful. This public forum should not be allowed to target certain neighbors such as myself .

  Business Response

  Date: 06/20/2025

  We don't have an account for a neighbor under the email address of *******************************************************. Please let us know which email address is being used on Nextdoor and we can look into it.

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau:
  
  The email used for this account was *********************************.  However, after being targeted by NextDoor as being disrespectful, where I was the one receiving hateful, racists comments via messaging from a person named ******* ****** and I was the one that got suspended, I deactivated my account.  They must have a history of the interaction as I reported this person.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, June the 10th, 2025, the Nextdoor contacted me with email stating my account had been suspended because they like a post I had made several days earlier. However, I have an email from them from earlier, congratulating me on making the same post and getting so many views of it. So I tried to contact them,but there is no person to actually speak with,so I left an email telling them I no longer wanted to be apart of the Nextdoor app and wanted my data deleted. They sent me back an email stating no I have to wait ***** hours for someone to contact me. Then the next email stated they would be holding on to the data for a year. Now I don't want anything to do with them, I want the data deleted as I requested, and if this post was such a problem why didn't they just contact me to change it, before this congratulations email was sent? I am attaching the two emails about this issue. Please help me get my data erased and the account closed. Thank you for your time and understanding. Sincerely, Mrs. ******

  Business Response

  Date: 06/17/2025

  The neighbor has had her account suspended a couple times which is why we can't delete it for a year. It's our policy to prevent neighbors from deleting their accounts and starting over fresh without our records of their guidelines violations.

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23455177
  
  I am rejecting this response because: this is the only time my account has been suspended. Nextdoor is at fault because they knew what the post said and still sent me congratulations on the amount of views I got for it, instead of questioning how I wrote it. Secondly, they are at fault because *** *., who I had blocked continued to harass me online through their website, and wasn't until I contacted them again about him harassing me, and another lady, who I also had blocked,  shared my post on there, that they decided to suspend my account. If they have proof of suspending me before and why, they can bring it. Because if I had this account suspended before I would have done exactly what I am trying to do now, which is get the data deleted and the account closed. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 06/27/2025

  The neighbor is correct. She has only been suspended once. We will delete her account for her.

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also received an email from them stating that my personal information/data had been deleted. I do not intend to ever use there App again. Thank you for your time and help with this matter. If there is any further information needed please let me know. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using the app to sell my belongings. I was fully within guidelines. Next thing I know I receive a message saying my account will be suspended indefinitely. Its complete and total c*** I have done nothing wrong. When I asked about what exactly I had done that was breaking the rules I received no answer. Then asked for my account to be fully deactivated and now Im getting the run around like a robot is answering my emails and not reading it. I just want my account deactivated and to be done with them. If they cant respect me an address my questions I want nothing to do with them.

  Business Response

  Date: 06/17/2025

  There looked to be some fraud around the account and we requested some identification so that we could verify the account. 

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23452081
  
  I am rejecting this response because:
  even though they have assigned my case to someone they refuse to fully delete my account. I have done nothing wrong but I am being treated like I have. I just want my account fully deleted from their platform so I can have nothing to do with them. I have had no issues on any other platform. Its typically easy to delete an account but for someone reason they keep giving cryptic responses about why they cant fully deactivate and delete my account. 
  Sincerely,
  
  Ve ********

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a NextDoor social media account. I am homeless and was a very active poster on localized (to my location) channels. My main purposes was to clear misconceptions most have about the homeless and to ****** open dialogue between the general public and the localized homeless community. My posts were fair, respectful, and tactful. After several weeks, unexpectedly my NextDoor account was "suspended indefinitely" stating that I was using a fake name. Of course, this being entirely incorrect, I performed the ** validation tasks NextDoor required of me to unsuspend my account pursuant to their posted established process. Their instructions state that ** validation takes less than 24hrs from submission. After more than 24hrs passed, my account was still suspended. I redid their ** validation four more times fo ensure they got my submission. To date, it has been more than two weeks my account has been suspended and I have gotten zero response from NextDoor at all. My opinion is that they gave censored me and my posts about the homeless even though I have had an outpouring of positive public feedback and responses. This is important in my city as violence based on misconceptions of the general public have fueled many ugly violent encounters with members of the public who seek revenge for acts they have wrongly assumed to have been done by the homeless.

  Business Response

  Date: 06/11/2025

  The neighbor was asked to reply through their Gmail account to verify that's the account they would like to keep. They have two accounts which is a violation of the guidelines.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23411414
  
  I am rejecting this response because:
  

  I formerly used the first account at my previous location years ago.  When I signed up at my new location NextDoor did not inform me of the first account nor did they prompt me to update my address.  Besideswhich, NextDoor terminated my account(s) not because of the reason they stated, but instead for "using a fake name" as you can see in the attached screenshot.

  Sincerely,
  
  **** ******* Jr

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  30 May 2025 - I had my account banned today for non-specific allegations, supposedly dealing with the "chat" feature. When the accusations are made, the moderators claim that a lot of people see the appeal and review it. Nothing could be further from the truth. Many times my appeals are ruled upon within minutes. In one instance, someone changed my name and location so that I'm posting under a name other than my own. THAT hasn't been changed. I keep getting messages that they will look into it, but that hasn't happened.The latest ban came after a poster contacted me inviting me to go to a "RaceTrack" (a local gas station) where he wanted to "kick my ***." He makes several references to violence, drops a few F bombs and they want to ban me??? It does no good to report the people that DO violate the rules and they apply one standard to one set of people and a different one to others. They had just turned down one report wherein a lady used a fake name AND used excessive expletive deleteds in her words to me. I had ongoing business with vendors using ND. Every complaint against these people is over the same issue. One set of rules and interpretations for one set of people; another for the rest. They have yet to ban the three people that have threatened violence against me. They don't even acknowledge it.

  Business Response

  Date: 06/06/2025

  The neighbor has been able to reactivate their account for over a month. If they see fraud on their account, they need to reach out to Nextdoor Support to handle. 

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23398172
  
  I am rejecting this response because:  I alerted ND to the hacker and name change and to their policy of accusing people of breaking the rules without a specific charge OR the opportunity to reply to such an allegation.  This has left the door open for fraud and abuse by their staff.  It allows for a selective enforcement of the rules which are the basis for most of the complaints lodged against ND.  People should not be penalized for disagreeing with the manner in which the moderators censor some people while allowing others to bend the rules at their leisure.  It's impossible to abide by rules when the only metric for measurement is to note what others have said and done that is acceptable.  There is nothing more that can be done so the current action will have to suffice as will my complaint about what happened to me will have to stand as a matter of record.  
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice via email that my sister wanted me to be her emergency contact for Nextdoor.com. She's in a vulnerable place, so I accepted this morning (27 May 2025). I used my Apple ID to easily accept, but I didn't download the app, and I skipped all of the other setup stuff. My only interest was in supporting my sister's request. When I spoke to her later, however, I discovered that she had not requested this (or wasn't aware that she'd clicked something to request it). I feel that my online security has been compromised and feel vulnerable to cyber issues. I think it's really just a "numbers grab" for participants on the part of Nextdoor (as opposed to phishing), but they really shouldn't do this.I tried to delete my account, but it requires a password, which I didn't create. I want to get my info removed from Nextdoor but am unable to get it done on my own.iPhone: I can access my Nextdoor info via my phone, using the Apple ID to get in, but their contact form is not available here. LAPTOP: When I access Nextdoor on my laptop, I see links for the contact form, but a password is required to get to it. And the "deactivate account" is not accessible, as it is blocked by the black bar at the bottom of the screen. I can scroll up and see the link, but when I lift my finger to click the link, it drops below the black bar again.I am so incredibly frustrated and feel that my data security is at risk. How can I resolve this?Please advise if you need any screen shots or other info. Thanks!

  Business Response

  Date: 06/06/2025

  The neighbor has a recently created account and one that was created over five years ago.

  They should reach out to Nextdoor Support which they can do here: ****************************************************************************.

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23383239
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year, my account was targeted by a local reviewer and I was suspended. The actions of the reviewer were reviewed by Nextdoor and it was confirmed that his behavior did not align with Nextdoor policy and my account was reinstated. It was also confirmed that he is not alone in that behavior, but he is certainly the leader of it. I am now 1 of 4 people that he has targeted to get fully removed from Nextdoor. Aside from his behavior as a biased reviewer, he also manipulates his posts so that they harass individuals while appearing innocent. Further confirming his behavior of using this protected role as a Moderator / Lead as a means to harass, he recently filed a false police report against me. My escalation of his behavior on ND was cited as a stalking, however the record will show that the case was quickly thrown out as it was without merit or evidence. Nextdoor has already confirmed that this persons behavior does not align with your polices, however you continue to allow him to have access as a user, reviewer, and Lead. Your protection of this individual has now lead to false criminal reports.His conduct has now stripped me of access to Nextdoor and yet I confirmed earlier today that nothing for him has changed. A multi week suspension of his account isnt going to change behaviors that he has perfected over the last 10 years. I am requesting four things:1. My account be instantly reinstated, or a date of reactivation be set for the future.2. If you continue to refuse the first request, you will provide a clear, heavily documented rationale as to why. This should include any and all examples that could be challenged in a court of law.3. **** ******** have his privileges as a NextDoor reviewer / Lead removed. Youve already confirmed that he did not align with your guidelines on multiple occasions and it is clear that that can be used as rationale.4. A clear, evidence backed response to each of the items above regardless of what you choose.

  Business Response

  Date: 06/06/2025

  As we've already mentioned, we are not reinstating the neighbor's account.

  If the neighbor wants to reach out to legal, our address is the following:

  Nextdoor (c/o Legal), ************************************************

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23381643
  
  I am rejecting this response because it is clearly not a response. The business was asked to respond to 4 clear items and chose to briefly reference one and ignore the other three. This demonstrates a clear disregard for compliance and reputational risk.
  
  **** **********

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A short time ago, maybe a month at most, I have been unable to open any posts or submit comments to Nextdoor.com. I still receive their notification emails, but I can't respond to them. I sent a customer service request to them to find out what was wrong. I also asked if they had recently upgraded any of their ads software which requires new software on my part. They did not answer any of my questions. The **** ***, just said I need to upgrade my computer. I see no reason to spend my money to keep up with them. I want to unsubscribe so I do not receive any more emails from them. I cannot do so as their softwware does not work correctly any more. They have been unresposive to my requests for answers and I do not want to waste my computer sp[ace or time with their less than useful postings. I want to unsubscribe and be taken off of their email lists.

  Business Response

  Date: 06/03/2025

  The agent let the neighbor know that they might want to try a different kind of browser. Based on the information they sent us, there was nothing that we could see that was an issue for the website to not work for them. If that doesn't work, we can deactivate the neighbor's account if they wish.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23379175
  
  I am rejecting this response because:
  

  In my complaint I clearly stated I wanted to be unsubscribed from their extremely unsatisfactory service.  Why do they seem to question that in their response??   Get it done!!  They again are trying to deny that the original issue stems from the business changing their performance software.  Thats Ok if they want to deny that.  I don't care.  I DO NOT want another email from them in any form!  I will file a stronger complaint with the ** if they continue to clog my email box with notices, updates, and messages as I will consider this a form of harrassment.  When I am taken off of their email address files and receive NOT ONE MORE email from them, I will consider this satisfactorily closed.  

   

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor.com has discrimination against me and took away my freedom of speech and the freedom to feel safe while on line and I contacted all the ******************* and the local newspapers and news media and an lawyer and the bbb. nextdoor.com has changed the reason so many times as to why they took my account they are anorging my emails and when they did they tried answer my email to change me five dollars for answering my emails I told them that I would delete the others accounts and I went as far as telling the one I want to keep and this whole thing started around apirl the 20th and they said their security team said I had fraud activity witch I did not have they have ignored my emails and this has been really traumatized me and the stress is very high and if this is not solved I will take illegal action against nextdoor.com for the mental stress and calling me a fraud and the demonstrated against me and I was threated on line before because of the policy about using your real name and because I was a similar site if it is in possible that I could get my account back or restored I will love to see nextdoor.com shut down permanently from the web they have over two thousand and 9 hundred and eighty negative reviews I want this resloved it has been going on since April 20th and they have ignored my emails recently I was clear about my iuess and account I have contacted the the white house on this I really feel like their zero tolerance For discrimination or racism is a lie because the really discrimination against me and racism because I reported a panhandliner and they kicked me off because I reported a panhandliner hope nobody else has to go through what iam going through with this web site

  Business Response

  Date: 06/01/2025

  We don't have an account listed under this email address. Please let us know what the email address used for the Nextdoor account.