Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor support.Since theres no response, It seems to me that I was correct once again. Supervisor Jac its probably a system generated answer to satisfy a members questions. On Jun 16, 2025, at 9:50AM, *********************** wrote:?Hi Jac. Could you get in touch with me by giving me a call? I would appreciate your assistance in this matter. I dont like to be falsely accused of using a multiple accounts. I have used ONLY one account for the Nextdoor membership, since I started. I did say it a multiple times that my account used for Nextdoor was : annapeterka @**********. This account was taken by another family member. Once again Im emphasizing that ***** told me that I CANNOT use this email ever again. Just to clarify it for you a couple of these emails you have mentioned are NOT mine. I dont know how you got them. Out of those you have provided below, only two emails .@**************** and ************** belongs to me. ******************** is the original and only one email registered with Nextdoor and this email once again is GONE. If the other emails you have mentioned in your email have NOTHING to do with me. And you need to investigate to whom this email belongs. ******************************* Accusing me of using this unknown email is wrong. I feel being bullied and falsely accused by Nextdoor of something that is beyond my control. I hope you will be able to get this mess straightened up. Honestly, I dont have much confidence anymore. Nextdoor guidelines and rules are very confusing, I feel that a certain group of members on Nextdoor are targeted for their political views, even on a site which is directed towards politics. Thank you very much.Have a nice day.**** ******* ************

  Business Response

  Date: 07/02/2025

  Neighbor has five accounts all with the same name and needs to write in from the correct email address as we've specified. 

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23508561
  
  I am rejecting this response because: Nextdoor representatives didnt  comprehend my concerns. Im sure my explanation wasnt difficult to understand. English is not my native language, but Im sure that I did a good job of explaining my concern. 
  As you can see, Nextdoor is completely ignoring my concerns and still accusing me falsely. I only signed on the next-door with one email, that was *********************** Im not able to use this email because its no longer available for me, thats the explanation I have received from ***** company. I asked Nextdoor repeatedly to please change my email to ************************ I have NEVER signed into my Nextdoor account with the other emails. I know their rules and always comply with them. Their guidelines and rules are demanding their members not to bully others. Thats exactly what theyre doing in my case. Making me look like Im not able to follow their instructions. 

  I have explained in my complaint that three of these emails are not mine. 

  
  Thank you.
  Sincerely,
  
  **** *******

  Business Response

  Date: 07/14/2025

  According to Nextdoor Support records, the neighbor has created five accounts and there's worry that the reason for doing so was to circumvent suspension. They need to work with Nextdoor Support, explain the scenario, and request having only one account. 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23508561
  
  I am rejecting this response because: Nextdoor is playing dumb. 
  
  This is my latest email to Nextdoor on June ******* at 9:59am, no response whatsoever from the Nextdoor team support.

  Send under my new email: *********************************

  as you can see, this is exactly how some members are treated, without any respect. 

  
  To whom it may concern.
  
  
  Its very difficult to get an honest answer from company like Nextdoor.
  Accusing members of lying is not how a respectful company should operate. 
  Youre accusing me of having a multiple accounts. Which is totally wrong. 
  Due to your false assumption of me having a multiple accounts, after I have explained many times that I used only one account, ********************** to sign in with Nextdoor account. This account is NO LONGER AVAILABLE, for me to use. Thats from an ***** company. I have repeatedly asked to please change my account to *********************************. My new email. 
  Its like talking to the wall. 
  I couldnt respond in time to a supervisor ****, if thats a real person, I was out of the **** 
  Im asking Nextdoor to reinstate my account using my current email.
  Thank you
  **** Peterka 
  
  On Jun 20, 2025, at 9:59?AM, ********************************* wrote:
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account on Nextdoor was disabled 6 days ago. I contacted that day and the day after multiple times, and despite Nextdoor saying I would get a confirmation email and then hear back within the next 48 hours, I have been waiting 6 days with nothing from Nextdoor, not even a reason for the suspension. I have contacted them once more today and reached out via ********. All I am looking for is an explanation, review, and for my account to be reinstated.

  Business Response

  Date: 07/01/2025

  It looks like the neighbor's account has been reactivated. 

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally contacted Next-door on 5/11/2024. They came straight out and said that they realize that there was a problem and they were rectifying it as soon as possible, that was over a year ago. I just have kept reaching out to them and reaching out to them.... and I have been sent nothing but form letters promising things would be rectified. It's in black-and-white, from them repeatedly, but they do nothing. Admit it's completely their fault, and then do nothing except cost me a tremendous amount of money.I heavily rely on Next-door for my small business. I've had a lot of people leave very good reviews for me. Next-door somehow erased all my reviews from years. They don't care at all, nor do they care about the members of Next-door that took the time to write the reviews, which is a slap in their face as well. There is absolutely nothing that Next-door will do, and I mean nothing. I have written them over and over, and all you get back is the same nonsense.I will say what I've been saying now since over a year ago, I want ALL my reviews put back up. I want them so that my future clients can see them. I can't tell you how much money this has cost me. The reviews that went missing should be easily accessible, as nothing is ever permanently erased in the year 2025. Put my reviews back up. This lack of customer service, and complete incompetence is maddening, or maybe it's just straight up passive aggression, idk. Please service our community like you advertise you do. From a very progressive town that doesn't appreciate those who target small business owners, especially when it hinders their business. You promote other companies on my page, so potential clients are swayed as they click on the companies that they see, on my page that have been used by others and well received. The customer confidence tool (reviews) has been removed. You took that from me. Put my reviews back up, now. This has cost me a lot, I've been reminding you of that for over a year.

  Business Response

  Date: 07/01/2025

  This is definitely a bug on our end and as of right now, we're not fixing it because we're redoing the business pages sometime in 2025. We don't have a specific ETA, but when that happens, it will also fix this issue with the reviews not showing up. 

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23501473
  
  I am rejecting this response because: This has been the same monotonous information Nextdooor has been preaching since I first notified them. That was 5/11/2024. I've lost work for the summer of '24 and here again, in the summer of '25. (I live in ***********, and in my work spring/summer is what keeps food on the table. My clients had left great reviews for me (because I thought Nextdoor was a company that focused on neighbors, I never thought they would be THAT company.) Four of these people called Nextdoor to inquire why it is that you had them waste their time writing reviews that you can't sustain, despite it being your companies entire purpose.  My town HEAVILY relies on these reviews to choose what contractors have been most highly recommended. Consequently I always told clients if they would like to leave a review ******** is the place to do it. Well, they are all gone. I have lost money, and my clients also had their time wastednwriting reviews that you negligently lost, and refuse to be of assistance to a smalll neighborhood business. Put back up my reviews. Your ambiguous answer is just that, and also an excuse stating you know its your fault, and once the big company gets around to updating, whenever that may be, then maybe I can, at north of 50 years old, continue working with the same volume of clientele coming from ********. The small businesses ******** claims to support, need to actually be supported, not in a discriminatory bias way. EITHER ALLOW ALL TO SHOW THEIR HARD EARNED REVIEWS, OR NOBODY.  I will note of 14 other companies that I looked into in my area, that I know personally, NONE are missing reviews. NONE. All my competitors in the town of ******, are going with the other guys that have great reviews, like I have, but you are hiding, which has significantly hurt my business's bottom line. Obviously everybody knows that all those reviews are backed up somewhere, and you most definitely can repair what you did to ME SPECIFICALLY but the resistance to be of assistance to the little guy, THAT HAS BEEN GOING ON SINCE FIRST HALF OF 2024. I WAS VERY PATIENT, AND THEY ASK TO BE AGAIN??? FOR WHAT ANOTHER DECADE? Put the reviews back up, I am tired of being manipulated and lied to. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was bullied according to their policy. I reported all individuals involved. I reposted the interaction which was not taken down for over 24 hrs. Nextdoor refused to do anything but suspended my account indefinitely. They violated their own policies set out in Nextdoors own policies. It's complete discrimination.

  Business Response

  Date: 06/30/2025

  Each neighbor is responsible for their own posts. This neighbor was suspended four times within the last calendar year and said they would abide by the guidelines, and each time they were suspended, it was because they didn't. 

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23500881
  
  I am rejecting this response because:
  They have stated something that is not factual NOR ACCURATE. Where are the screenshots of the suspensions? or any of the appeals that I made?  Siding with bullies is wrong and they know it. I have provided screenshots that are FACT! I expect the BBB to act accordingly and investigate my claim. I will  provide them access to my entire account on Nextdoor. They have made claims that aren't true. 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/14/2025

  They were suspended 7/14/24, 10/2/24, 4/10/25, and 6/21/25

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23500881
  
  I am rejecting this response because:
  As I have stated before. This has been a continuous campaign OF  bullying. Where is the content of these suspensions as well as the content of the appeals? This is a systemic issue that I believe should be investigated FULLY. 

  Stating something as fact without any supporting documents should be an automatic reason to investigate. Fully. 

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business singles me out every chance they get for my political views. Thry suspend without even notifying us.

  Business Response

  Date: 06/27/2025

  The neighbor was recently suspended for three days and is now back on the website. They violated Nextdoor's Guidelines. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i signed up for next door over 4 years ago and shortly after i decided to delete my account. since then despite repeated requests, they refuse to stop emailing me. again this morning another email. I do not want any communication from them at all. i have the right to be left alone. it is harassment.

  Business Response

  Date: 06/27/2025

  We have deactivated the neighbor's account 

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23491038
  
  I am rejecting this response because: I had already deactivated my account a couple of years ago, and they still kept emailing me. I WANT MY ACCOUNT DELETED, period.  I've asked them in the past to stop emailing and it took filing this report to get them to do anything. Its a common complaint among people that they dont stop sending emails. DELETE IT! There's no reason for them to keep my account 'deactivated'. I don't trust them! 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 07/10/2025

  If the neighbor wants their account deleted, they need to reach out to Nextdoor Support.

  ****************************************************************************

  The reason the neighbor was still receiving email was because their account wasn't deactivated. We have since deactivated it. 

   

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23491038
  
  I am rejecting this response because I already contacted support to delete the account several years ago. Now they are giving me the run around here on the BBB forum. They are simple incompetent.
  
  Sincerely,
  ****** *********

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was flagged for my name (and political views).I am a moderator and I quote the reason/guidelines for my votes. Most are on the other side and I was reported for having a fake name. My name is my legal name, not that that matters. My account was suspended indefinitely (screenshot attached) because someone didn't like me ( or that I don't vote "with them"), like we're in 5th ********'s disappointing when a company allows this to happen.

  Business Response

  Date: 06/27/2025

  We don't have this specific email address in our system. Send us the email address that was used on Nextdoor and we can look into it.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor app suspended my account without my consent but I want the entire account deleted. I want all of my posts removed immediately. Nextdoor will not respond to my attempts to contact them via their only form of contact, a provided form. Nor will the form let me select the issue I want. Instead it is prefilled with the issue they THINK I have.

  Business Response

  Date: 06/20/2025

  The account has been removed previously from contacting Nextdoor Support. 

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor refuses to address harmful posts,messages,and investigative and suspend users for creating false and harmful information that has put my life and safety in danger.I previously stayed at ******************************************************************** when one of the neighbors posted false information about me and had other neighbors in the complex engaging in stalking in which I notified authorities but was unaware at the time all this was coordinated through the Nextdoor app which I was later told.Because of this I had to move for my safety.The continued stalking and harassment continued which even led to some of the users following me around outside of the area and daily living even placing a gps device on my vehicle! Which then they were able to come to my mothers home on ****************,************************** this new location the users in this area on Springhedge court also somehow have been notified either the messaging app feature,group messaging, or somehow created a new account in this address location to post false and harmful information which now have users (3 confirmed 2 in this building and 1 building over) who are also now engaging in this illegal activity including stalking and harassment!! They are even following me to work!! I sent an email about this to the company and no one had responded and has failed to look into this issue! The company claims they moderate and dont allow this but this is absolutely False!

  Business Response

  Date: 06/20/2025

  We don't have an account under the email address of **********************************. Please let us know what the email address is of the account on Nextdoor and we can look into it.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23463574
  
  I am rejecting this response because:I am unsure as to why my email not showing up has to do with what I explained in terms of the harassment I have been receiving which initially started from my neighbor. You are allowing private group(s) to facilitate harassment and stalking and posting false information along with now my vehicle information on the app. With the addresses given in my initial complaint the company can obviously see whats going on in the area messages etc. Now they have posted my car information in there private group,with some users following me around neighborhood to neighborhood to notify other users with false information in that neighborhood with also my car description which I would like to give to the company so they can do a better more thorough investigation. This has not stopped.

  Sincerely,

  
  ****** S

  Business Response

  Date: 07/03/2025

  There is no address information on this account.

  Please report any neighbors who are violating the guidelines and we can start a record on their account. You can see how to do that here: *********************************************************************************.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to ineffective, or possibly biased local moderation in the *************** Nextdoor community, there is an infestation of bigoted comments and religious spam which sits unaddressed. A local user posted a legally defamatory statement with malicious intent using my name. I was reporting it, when my account was suddenly suspended. I have contracted support, but they have done nothing. I want that removed immediately, and have been documenting the lack of action for legal purposes. I have not received the courtesy of an acknowledgement or reply, and it has been several days. Completely unacceptable, and indicative of the lack of safety for users.

  Business Response

  Date: 06/20/2025

  We worked with the neighbor to handle the situation. We believe it's been resolved.

  Customer Answer

  Date: 06/21/2025

  Better Business Bureau,

  I was contacted by the business and this issue was addressed. I appreciate the follow up, and am satisfied with the resolution. 
  
  Sincerely,
  
  ******** ********