Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to join this website and received a msg. stating that I already have an account and that my address has been banned. I have never had an account with this website and this has been my home for over 25 years. It was only leased for approx 1.5 years during my absence. I have attempted to resolve this with the company since February 24th to no avail. They continue to ignore my request to delete anything connected to my name and/or address as it's clear that someone has used my identification to open such an account without my permission. Per their request, I provided two forms of government-issued identification and a link to the county property appraiser's website to confirm that this/has been my home address. I simply want this account deleted and for Nextdoor to provide me with the documentation they used in allowing someone else to establish an account using my name and address. After several attempts, they continue to ignore my legal requests. If you can assist in this matter it will prevent me from having to file a lawsuit. I am trying to resolve this in an amicable, just, and fair manner. If Nextdoor is allowing someone else to KNOWINGLY use my identification and home address it is criminal. Your assistance is greatly appreciated.

  Business Response

  Date: 03/29/2023

  I asked our support team to reach out to this neighbor again to figure the situation out. The neighbor created accounts in 2016 and 2019, which is the issue.

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This platform has persisted in suspending accounts due to an extreme bias to anyone that is not liberal. They have liberal reviewers and they and their group on this platform flag comments and mass report anyone's comments that disagree with their views. The vague guidelines are used to remove anyone or anything that doesn't go along with their ideology. This is the fourth time my account has been suspended for undo cause. I have attached the comment they claim is discrimination, the second time they have suspended me under that "guideline" . The first time was because I used the word "thug". They were forced to end my suspension once they couldn't prove this was discrimination. They have let a certain group run the site. Two of their reviewers are part of this group. They go after anyone that doesn't let them shout them down or allow themselves or others to be berated. One reviewer even posts a laughing emoji on everyone else's comments or posts she doesn't agree with. Several people have reported this behavior but nothing is done. This is clearly biased on her part. People are flagged and suspended constantly for doing nothing but expressing their opinions, opinions that do not break any guidelines. A lead on this site has even been targeted for just trying to explain to these people that their behavior is rude and condescending. They just attack her for it. If Nextdoor just wants this site to be an echo chamber of left wing beliefs they should just put that out there. Instead they claim to be inclusive of everyone. They are anything but inclusive if you are a conservative. ******** continues, flagging continues, and suspensions continue for any of us that comment against this ideology. Even mentioning moderation is grounds for suspension. That alone speaks volumes.

  Business Response

  Date: 03/29/2023

  The member has violated the guidelines more than once, this time talking about slavery and reparations. She's already back on the website.

• Initial Complaint

  Date:03/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have permanently deleted my Nextdoor account for safety reasons. A young girl, age 17, posted a Gofundme account, for funding for a lawyer and vet costs related to the poisoning of her cat. This is an active animal cruelty case, and this young girl and her family have been advised not to give out certain information, including the vets name who confirmed the poisoning, to avoid interference with the investigation. Because this young girl wouldnt disclose this information, several people started to harass her, and accuse her of scamming. I attempted to defend this young girl, by stating over and over on those harassing comments the fact that she is obeying the advise of the authorities, and that the vet is considered an expert witness in an animal cruelty case, and their name rarely is released until an arrest has been made. As a result of my defending her, and countering their comments with the facts, I have now been accused of getting some of the money from this scam, and all of this harassment has provoked anger in other people. Nextdoor shows a map within one city block of where you live, so any of these angry people could track either the young girl or myself to our residence. That is a major security risk. I had no choice but to delete my account. Deactivating your account limits what people can see, but people can still comment on your posts, so deactivating wouldnt do anything to stop the rumors from spreading, and even more people becoming angry. I no longer feel safe in my own home.

  Business Response

  Date: 03/29/2023

  The member's account is currently suspended and hidden from the neighborhood.

  Customer Answer

  Date: 03/30/2023

  Better Business Bureau:

  I want to add that this hiding and suspension of my account was requested by me, to be effective indefinitely.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the disabled account reason which is just a generic reason for disabling my account.Account temporarily disabled Your account has been temporarily disabled for a violation of this Community Guideline:Be respectful to your neighbors We want all neighbors to feel welcome, safe, and respected on Nextdoor. When conversations turn disagreeable, everyone on Nextdoor suffers.Our Guidelines prohibit posts and replies that discriminate against, attack, insult, shame, bully, or belittle others.Learn more about this guideline and our moderation process.Sign in again in 31 days (Apr 22).I have no clue which Offense I committed which isn't fair at all. I want them to reinstate me ASAP. I will be reporting this to the BBB of *******.

  Business Response

  Date: 03/28/2023

  We don't have an account that goes by that name or that email address. Please reply with the correct email address so we can look up the account.

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19636426
  
  I am rejecting this response because: Because the account does exist, and they know it. This is the alleged reason why: Your account has been temporarily disabled for a violation of this Community Guideline:
  Be respectful to your neighbors.
  We want all neighbors to feel welcome, safe, and respected on Nextdoor. When conversations turn disagreeable, everyone on Nextdoor suffers.
  Our Guidelines prohibit posts and replies that discriminate against, attack, insult, shame, bully, or belittle others.

  My account name is *****************************, and the email is ************************

  This is the actual reason they gave about the Ban and I disagreed about it:

  Hi *******,
  
  Thanks for contacting us about this issue.
  
  We temporarily restricted your Nextdoor account after we received a complaint regarding your content and found that you had violated our Community Guidelines on public shaming.
  
  Here is an example of the content that was brought to our attention:
  
  DISCLAIMER: This posting is to ALERT those who may live in the area of this person, who is considered a SEXUAL OFFENDER.
  
  You post multiple post providing information regarding registered *** offenders in your area. Although this information is public knowledge, broadcasting this information is publicly shaming and is not correct use the information provided by public agencies. Also posting a neighbors address to a public forum is a violation of privacy and is prohibited on Nextdoor.
  
  As a result, your account will remain restricted until at least April 22, 2023. If, after this time, you can agree to following the Guidelines, let us know and we can look into restoring your account to full access.
  
  We look forward to hearing back from you. Please let us know if you have any questions.
  
  Best,
  
  Moe
  Nextdoor

   

  They are just trying to make me go away without any recourse for a 30-day Ban for something others do daily. I feel it's a discriminatory act and many on Nextdoor have complained, and ND has been in multiple Civil Lawsuits for these very same acts. Once again, I'm seeking to make this public viA BBB website. The information I submitted is TRUE and FACTUAL. They are more CONCERNED about protecting CHILD SEXUAL PREDATORS and ****** in our community then keeping US the community at large safe from these type people who will never be CURED of this sickness. I'm an Ex-Victim of this nastiness and I see NextDoor as a place I can Disseminate this information to others who may NOT know they have a Sexual Offender/ Predator in their midst. I'm prepared to let the ********** know that Nextdoor protects CHILD PREDATORS by not allowing anyone to post about them as in their Rules it's considered PUBLIC SHAMING, which is a blanket rule to restrict FREE SPEECH. If we can't resolve this matter amicably then I'm prepared to get on my nearest Corner with high Traffic Visibility with a 8 x 4 sign that says "NEXTDOOR REFUSES TO ALLOW ME TO POST UP SEXUAL PREDATORS ON THEIR WEBSITE AND DOING SO IS CONSIDERED PUBLIC SHAMING, WHICH IS A BROAD RULE THEY HAVE THAT DOES'NT ALLOW DISSEMINATION OF THESE TYPE PEOPLE IN OUR COMMNUITIES. 

   

   

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/05/2023

  The neighbor was suspended for public shaming. If the neighbor has a worry, they should contact the police. We work with state registries so that neighbors who are on the *** list can't join Nextdoor.

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19636426
  
  I am rejecting this response because: It's not Public Shaming if I'm telling the residents they have a Sexual Predator in their neighborhood and to be careful. Thats NOT Public Shaming at all. BTW all the information comes from the local Palm Beach *************************** Blotter, so why can't I upload and disseminate this information to others on their website which is what the *** is all about. You can't just choose cus someone don't like t to suspend someone from doing so. **'s get no special treatment because of what they did to get that TITLE. I'm just a vehicle to get the word out to those who may not know that a ** is living nextdoor to you so be careful all the same. It's best to know then not to know especially if its kids living in the same areas. Plenty people have inbox and thank me for doing this. I'm almost certain it's the **'s themselves who are making a big to do about being outted. I have done the same on FB and I do it daily there and no problem from FB which is the biggest ***** media on the planet. So ND is making UP excuses to PROTECT the ** over others which is unfair and doesn't make ND look good in the public's eyes. 

   

  I reject this VEHEMENTLY...And will not start making posters to let people know that ND protects **'s over the people in the neighborhood who should know about them. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor have been deleting my comments when I give general information about law enforcement. The one post was in the neighborhood news paper and there are 3 reviewers that need to be taken off Nextdoor. I have been suspended for 30 days because of continued abusive reporting by 3 reviewers. My freedoms m of ************ have been violated. Thank you for your prompt review of this matter. I am with the ***************************** and the reviewers dont go to neighborhood meetings to know whats going on . Thank you again

  Business Response

  Date: 03/27/2023

  The neighbor was suspended for this comment and based on context violated Nextdoor's Guidelines:
  
  The only people that need to be afraid of the police are the thugs and thieves.
  
  Neighbor also had multiple accounts which is also in violation of the guidelines.

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19621615
  
  I am rejecting this response because: my first comment was my opinion and their second reason that I have multiple accounts is a total lie.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/03/2023

  Even in your opinion, you still need to stay within the Nextdoor Guidelines.
  
  If you need proof that you have two accounts, you can reach out to legal at ********************* ****************************************************************************.
  

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/13/23 I told Nextdoor to DELETE MY PERSONAL INFORMATION, AND MY ACCOUNT. I want my affiliation with them cancelled, deleted permanently. Too much personal information can fall into the wrong hands of the untrustworthy company.They refuse, they only will "deactivate and hide" my account.Because they censored & suspended my account for 30 days, they REFUSE TO DELETE it. This is my personal information I want removed from this dangerous, leftist platform. I do not give them permission to hold onto my information at their will. "Hiding" my account is not good enough, I do not believe it is their right to retain my personal information when I owe them nothing. I can understand a company if I was a buyer that didn't pay for merchandise, or a service, but it is a social media platform, they have absolutely NO valid, legal argument to keep my information.Hi ***, Thank you for getting in touch with Nextdoor Support.We are legally required to confirm that you want your personal information deleted before we can proceed with processing your request. To provide this confirmation, we ask that you respond to this email and state "Please delete my personal information." If we do not receive a response from you, we will instead disable and hide your account, which means that your personal information, including your profile, name, address, and messages, will no longer be viewable by others on Nextdoor. Please let us know if you would like to withdraw this request.Upon receiving confirmation that you would like to proceed with deleting your account and the personal information we have associated with your account, we will process your request and will either delete your personal information and/or de-identify it so that it cannot be linked back to you. We will contact you about the resolution of your request. If you do not hear from us within 45 days, please contact us at [email protected] response was they would NOT delete my account and I'm concerned.

  Business Response

  Date: 03/23/2023

  Her answer from support was correct. She was suspended multiple times and because of that, we can't remove the account in full yet.

  You can reach out to legal by here: ********************* ****************************************************************************
  

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i keep writing to the company and wont help me suscribe go onto the advice and doesnt work keep emailing them provided my drivers licence and still im not accepted the apps dont work this has been happening for many years now even called the company but i was never able to suscribe, had a business account used both emails was never able to post on forum.

  Business Response

  Date: 03/22/2023

  Requested that our support team prioritize this neighbor's email.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent multiple emails to ask for my personal information and all my data be delete from Nextdoor neighbor and they have not responded or deleted my account they are refusing to delete it if they do not respond I will be getting the media and a lawyer involved I want all my personal data and information deleted asap

  Business Response

  Date: 03/20/2023

  We deleted this member's account per our support team.

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent multiple emails to Nextdoor neighbor I know longer have access to the account they will not respond to email I asked them to delete the account and all my personal date and information and it still isnt done. They will not respond and they are refusing to delete or something needs done as soon as possible. I am ready to get the media and a lawyer involved if they keep refusing to respond to emails and not delete the account

  Business Response

  Date: 03/20/2023

  According to Nextdoor Support, this account has been deleted.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed Nextdoor Neigbor multiple times asking for my account to be closed they are refusing to close my account I asked for all my personal information and date be removed and my account be deleted and they are refusing to delete it and respond

  Business Response

  Date: 03/20/2023

  This account has been deleted per our support team.