Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'll have been a member of the next door app for over 3 years they are extremely difficult to get ahold of there is no phone number I have sent numerous emails they have suspended my account because they have stated it is a duplicate account I'm on Unable to delete the 2nd account I have requested they do so over 6 months ago.

  Business Response

  Date: 04/12/2023

  The member was suspended for trying to circumvent his suspension by creating multiple accounts. At this point, his account is not eligible for reinstatement.

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19908998
  
  I am rejecting this response because: They sent several letters a stating the account was shut off in error because of duplicate accounts I sent emails asking all duplicates be removed they refused. I rejoined after receiving 2 emails, then they shut it off a hour later, (they suspended my wife and granddaughter) for three days trying to support me by posting the emails, my personal info is still on the site. AS SHOWN BY ATTACHMENTS. I started 2 groups for support in my community they refuse to assign my wife as a administrator those sites cannot be moderated, and no new members can join they cant be approved, they have flagged my home address preventing any other family members from joining, they stated I AM UNFIT to return after a 5 year suspension, over a personal conflict with one neighbor *******************, even though dozens of respected members in my community have sent emails attesting to my integrity, I help senior citizens in and around clay county, I am very well respected I requested they allow me to return for 90 probationary days THEY REFUSE. They have unfair moderation by biased leads or moderators one of which has three accounts ************************* of ************, there TOS states you are only can have 1 account. She has a agenda towards me and my family. All of this is done because of my conservative views. There are countless other complaints for the same reason on the BBB site. I am asking to be allowed to return under probation for 90 days, they can see I am very well respected and liked as well as my wife. I have more documentation if needed.

  **************************************************************************************************************
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/20/2023

  The neighbor tried to circumvent our suspension policy as far as the data we have says. If he wants to write back in a year and ask to have his account back, that's something we can look into. 

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19908998
  
  I am rejecting this response because:
  What his organization is telling you is not correct it is absolutely false information they suspended my account 5 years ago and blocked my address then afterb3vyears they unblockrd it so. I waited 3 years and I had changed email addresses. I have been on this site for over a year and then they've seen that it had a duplicate account which I had asked on numerous occasions for them to remove the original count which they have not done which was at ****************** 
  
  
  They are a extremely biased organization they use keyword Recognition you can't even make a post and say this is stupid weather without getting a warning you can check this yourself.
  
  
  if it is anything political you are suspended they suspend you and they never tell you why. There are a group of moderators and leads that selectively single out people and I'm one of them.
  One moderator in particular's name is ************************* she is what they call a lead she has 3 active accounts which is in direct violation yet they have put her in charge of reporting people that she doesn't like.
  
  
  They not only have suspended my account they have still left the account that they said was in violation it's still there please look at the screenshots not only have they singled me out they have singled my wife and granddaughter out and suspended them for absolutely trivialist reasons. My wife is very well respected in the community she has 2 groups on this website.
  
  
  They have flagged my address which is illegal no one at my address can join next door neighbor please look at the pictures that is a violation of my rights, They stated after a year they may consider it's been 5 years they will not reconsider they have sent me email saying I'm unfit for the website when they have had numerous numerous letters from the community telling how much of an asset I am I am a retired automobile mechanic and a gulf war veteran, I have asked them to give me a 6 month probation and reinstate my account since they have had dozens of requests from members in my community to reinstate my account and they refuse.
  
  
  Please look at all the attachments what they are stating is not correct. Please take into consideration the hundreds of other complaints this organization has had on grounds similar.
  
  
  Again if I need to send you 25 referrals I will they are not looking at that information they are not looking at the emails that they are receiving from the community. This whole situation is unbelievable and a nightmare they have suspended my wife and my granddaughter she is currently on suspension they never told her why the only thing she stated was me and my grandmother are back after they suspended both of them for absolutely no reason at all it's for something that they dug up on their own. My wife and granddaughter posted the emails that they sent me saying that the account had been closed in error due to a duplicate account and that they had reinstated it I have provided you that information and they are not giving you the correct information I did not try to circumnavigate their system I was trying to join because I enjoy helping people in my community I didn't lie about my name I didn't lie about my address I had to change my email address because they have the *** account flag and I am still getting notices because my website is still up on their group now does that make any sense to you it doesn't mean please look at the attachment.
  
  
  
  
  What his organization is telling you is not correct it is absolutely false information they suspended my account 5 years ago I waited 3 years and I had changed email addresses. I have been on this site for over a year and then they've seen that it had a duplicate account which I had asked on numerous occasions for them to remove the original count which they have not done which was at ****************** 
  
  
  They are a extremely biased organization they use keyword reconnection if it is anything and political you are suspended they suspend you and they never tell you why. There are a group of moderators and leads that selectively single out people and I'm one of them.
  
  
  They not only have suspended my account they have still left the account that they said was in violation it's still there please look at the screenshots not only have they singled me out they have singled my wife and granddaughter out and suspended them for absolutely trivialist reasons.
  
  
  They have flagged my address which is illegal no one at my address can join next door neighbor please look at the pictures that is a violation of my rights, They stated after a year they may consider it's been 5 years they will not reconsider they have sent me email saying I'm unfit for the website when they have had numerous numerous letters from the community telling how much of an asset I am I am a retired automobile mechanic and a gulf war veteran, I have asked them to give me a 6 month probation and reinstate my account since they have had dozens of requests from members in my community to reinstate my account and they refuse.
  
  
  Please look at all the attachments what they are stating is not correct. Please take into consideration the hundreds of other complaints this organization has had on grounds similar.
  
  
  Again if I need to send you 25 referrals I will they are not looking at that information they are not looking at the emails that they are receiving from the community. This whole situation is unbelievable and a nightmare they have suspended my wife and my granddaughter she is currently on suspension they never told her why the only thing she stated was me and my grandmother are back after they suspended both of them for absolutely no reason at all it's for something that they dug up on their own. My wife and granddaughter posted the emails that they sent me saying that the account had been closed in error due to a duplicate account and that they had reinstated it I have provided you that information and they are not giving you the correct information I did not try to circumnavigate their system I was trying to join because I enjoy helping people in my community I didn't lie about my name I didn't lie about my address I had to change my email address because they have the *** account flag and I am still getting notices because my website is still up on their group now does that make any sense to you it doesn't mean please look at ALL the attachments.
  
  
  
  
  They have suspended my wife they've suspended my daughter in support of me all they did was post the proof the emails that they sent next door sent me they suspended my wife for 3 days send it suspended my granddaughter for 3 days and then she stated after 3 days that we're back and they suspended her for 2 weeks and she's still on suspension this is biased this is wrong There is no justification please look at all the attachments this is extremely difficult to word by email I would respectfully request a phone call.
  . I have been suspended for 5 years I have proved that I am a good asset to the neighborhood they are not seeing that I'm asking they give me a 6 months's probation
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor leads and reviewers are hiding and removing my posts about topics concerning state politics that affect my community. I contacted **************** several times and they agree that my posts are within guidelines and will be restored. When they are restored I have no control over my posts. This bias needs to stop.

  Business Response

  Date: 04/10/2023

  The member needs to contact Nextdoor Support, like he's done in the past about this. We can't help moderate content through the BBB. He can contact support here: ****************************************************************************.

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19890983
  
  I am rejecting this response because:  I have contacted **************** many times about their leads and reviewers not only being biased, but abusive as well.  One of the leads was asking neighbors about my location and has been cyberbullying me.  Yet, he is still a lead on their app.  It is quite clear the leads and reviewers have made this personal, as they hide/remove all of my post, although they are within guidelines.  I have to contact **************** to have my post restored and then I have no access to the thread.  I can't even delete them.  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/17/2023

  The neighbor is going to still have to work with Nextdoor Support. I can see that we are currently in communication with the neighbor and even overruled on action. This is the way to go. And please, please report neighbors to Nextdoor Support if they are violating the guidelines. You can report the Leads too if you believe they aren't performing in their role correctly.

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been suspended indefinitely due to false and misleading comments related to Covid. I wish to have the suspension lifted due to the fact that my comments were not false and misleading. Attachments to this complaint support that position for a particular comment that ND found to be false and misleading. Many more screenshots can be supplied for the other comments if you wish.XXXXXXXXXX Nextdoor is engaged in censorship of conservative points of view. My account was suspended, not for being false and misleading, but going against the official liberal narrative. There is documented history of ND suspending conservatives. See attachments.XXXXXXXXXX Nextdoor has approved sources of information which are far left, liberal and discriminates against right or conservative sources. I was suspended for not using them, not because what I posted was false and misleading. See attachments.XXXXXXXXXX Attachments for first paragraph above: Screenshots proving a ****** executive testified at a ************************* and various media links.XXXXXXXXXX Attachments for second paragraph: Screenshots of BBB complaints made by conservatives who have been suspended for expressing conservative points of view.XXXXXXXXXX Attachment for paragraph third paragraph. Screenshot from an email from Nextdoor Support stating which data sources are acceptable.XXXXXXXXXX *********************** testimony to Congress Big Tech CensorshipXXXXX ******************************************* XXXXXXXXX Attachment for Preserving Free Speech and Reining in Big Tech Censorship

  Business Response

  Date: 04/10/2023

  We have been in touch with this neighbor several times in the past. Their account is indefinitely suspended for continuing to post misinformation.

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19889027
  
  I am rejecting this response because:  it is not misinformation and to make that claim without proving it is to publicly defame me.

   

  Just prove it was false or misinformation.  Was there an ************* and did a ****** executive appear before ityes or no?
  
  
  
  ***************************

  Business Response

  Date: 04/16/2023

  Since this neighbor keeps repeating the same information, we will do so as well. He has been suspended indefinitely for violating ******************** Guidelines.

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19889027
  
  I am rejecting this response because:

   

  The response from Nextdoor:
  
  
  Since this neighbor keeps repeating the same information, we will do so as well. He has been suspended indefinitely for violating ******************** Guidelines.
  
  
  Seems like passive aggressive while being condescending and snarky at the same time.  How tres gauche (if your French is weak it loosely translates to very left).
  
  
  Lets recap for the people who go through and review these complaints.
  
  
  I was suspended for violating the community guideline concerning false and misleading information concerning Covid. When I asked for the specific comments Nextdoor responded that one of the comments about a ****** executive testifying at a ****************************** was false and misleading.
  
  
  Fair enoughI provided a picture of the executive at the conference along with a screen grab of different news organizations headlines about her testimony.  I asked multiple times, which I guess qualifies as repeating the same information, for Nextdoor to provide their data supporting their contention that it (the conference and testimony) didnt take place.  If not lift the suspension.
  
  
  They (Nextdoor) never provided any data to support the suspension. They just just keep repeating over and over suspended indefinitely for violating ******************** Guidelines.  Its like they have no data to provide me about the comment which supports the suspension.
  
  
  So, lets do it again.please provide the data Nextdoor relied upon to determine my comment was false and misleading.  If you cant for whatever reason (like it doesnt exist) then lift the suspension.
  
  Sincerely,
  

  
  ***************************

• Initial Complaint

  Date:04/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suspended multiple times for supposedly breaking Community guidelines but the comments I was suspended for are not breaking the guidelines. This is not the first time. This happens constantly. Very biased website and moderation doesn't even bother to look at the actual complaint before they remove people

  Business Response

  Date: 04/10/2023

  I have asked the support team to restore your account in full since it's already been a week and a half since your account was suspended.

  However, several of your comments were uncivil toward your neighbors, so the suspension stands. The next one will probably be for much longer than this one. Please make sure to stay within the guidelines.
  

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19887788
  
  I am rejecting this response because: none of the responses that you sent me are uncivil if you actually look at the question. Someone asked what they could do about their neighbors smoking cigarettes in the backyard while living at home on disability and not going to work and my comment was literally moved to where you don't have neighbors, not to be rude but because that is the only logical response as you cannot harass your neighbors about what they do in their own yard. I did not get on there and imply this person was stupid for making this comment, which others actually did. I also did not call this person any names or even insert any feelings into the response it was literally the most logic response when you have neighbors you have no control over their house or yard so moving somewhere where you don't have neighbors would be the best way to not have to deal with neighbors. How is that uncivil? Also, the response to ***** is in reference to a post from a man who is talking about trapping people's cats and taking them to the shelter for them to die. ***** asked the man why he did not simply get a Humane deterrent to keep them out of his yard and I replied that it's because he clearly doesn't care. How is that uncivil? He clearly implied with the post and all of the following comments in the thread that he does not want to humanely deter them he wants to trap them and remove them. Again I'm asking what part of that response was uncivil? If someone is going to violate the terms of service then I would think when they are asking for a better explanation of the terms of service you would be willing to give it however you simply keep sending the same response about what I said and I have literally given you word for word explanation for every response that was made and you are still not telling me how any of these things were uncivil. And this is not the first time you guys have removed content and refused to make someone aware of the exact details of the situation. It's almost as if there is some kind of bias
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/17/2023

  Please make sure you understand the guidelines: *******************************************************************************.

• Initial Complaint

  Date:04/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a personal account not a business account on 3/26/23. On 3/30 I was charged for an ad. I did not provide any debit or credit card information. I did not request or create an ad. I have no idea how they got my credit card information but I have contacted my bank to let them know I did not authorize this transaction. I hate that companies can now obtain this information from my name/email and charge me for something to make them money. This is a terrible way to do business and I hope ******** is out of business soon as I can see from the other complaints that this happens a lot.

  Business Response

  Date: 04/10/2023

  We need an email address from this neighbor to be able to investigate their account.

• Initial Complaint

  Date:03/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get customer service because Nextdoor only allows email customer service. For some reason I can no longer get emails from nextdoor to my registered email of ******************* Their policy prevents them from providing customer service to the only email I have that I can receive messages from them, ******************* because that email is associated with a business account that I gave up on because I couldnt get it to work and the lack of customer service. I have attempted to change my neighbor account email but I dont receive any confirmation emails to new email addresses that are allegedly being sent. My isp claims they arent blocking anything. I need a way to get customer service to resolve these and other issues. I would like Nextdoor to provide customer service to the level they want to make nextdoor a positive online venue for neighborhoods.

  Business Response

  Date: 04/10/2023

  Hi *****,

  Please reply back to support. The only account that is using that old email address is your business page. Your member account is using the email address that you want. But you need to explain the situation that is happening with you not receiving email. Be aware that if your account is suspended, we're not going to email you about it. You can see the reason on the login screen.
  

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor is a very biased company and, particularly, so are the neighborhood leads. They claim they don't allow discrimination but prop up a narrative that doesn't allow discussion of facts or evidence that contradicts their opinion and they discriminately suspend and disable accounts of people who don't agree with their world view. Exhibit A: My attached photo. I explained in the appeal that gender dysphoria is a clinical mental illness as defined by the latest ******************************** diagnostic manual, DSM-V. Instead of reversing the hiding of my comment, because they know I have them dead-to-rights, they've been sitting on my appeal for hours and hours and hours.My account has been suspended over a dozen times, nearly all of them for bogus reasons.This claims to be a platform for everyone but it perpetuates animosity. The neighborhood leads for Berkley, Downtown *************************************** MUST be removed and replaced, as well as the Nextdoor A+ rating reduced for purveying misinformation and discriminatory, biased censorship.

  Business Response

  Date: 04/06/2023

  Nextdoor Leads can't suspend members. Nextdoor Support suspends members. This member has been suspended more than 99% of members on Nextdoor and his next suspension will be for an indefinite time.

  All of his violations are because he can't stay within the Nextdoor Guidelines.
  

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19876966
  
  I am rejecting this response because: First the app says I'm suspended 30 days and now they say to the BBB complaint,"indefinite". That is retaliation. Downgrade their BBB profile. 
  
  Many thanks,
  
  *************************

  Business Response

  Date: 04/12/2023

  The member is currently suspended for 30 days which is almost half way done.

  My comment was about the next suspension, if it were to happen, would be for an indefinite time period.

• Initial Complaint

  Date:03/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was silenced on this page by someone reporting my reply to a customer. Then nextdoor said my account was fake and stated I needed to provide a photo ID? I asked if they ask everyone to provide as I was not going to be singled out. They came back with a lame response and said their policy requires them to *********. I replied and said I do not have a state ID.They have since do not respond to my emails, and upon multiple requests to speak to a supervisor via email or phone, I have not been offered the opportunity to have my account reinstated, they refuse to contact me upon request, and do not have a customer service phone number.The real problem, is these liberal organizations hiding behind emails and not allowing people to call and complain.

  Business Response

  Date: 04/04/2023

  ************************* is using the name *********************** on Nextdoor, hence why we asked for identification.

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19868945
  
  I am rejecting this response because: I identify as ************************  That is who I am.  Upon multiple requests, Nextdoor has refused to provide a contact phone number to discuss this issue.  They have since blocked my email and I cannot correspond with them.  When asked to provide policy regarding identifying individuals I have been refused this information.  I believe Nextdoor is targeting individuals in an unequal manner.  If their policy is/was fare, they would make all individuals provide ** before signing up for the service.  However, this is not the case, they target people to show ** because someone "filed a complaint"  I asked nextdoor, if they verify the ** of the complaining persons? They never responded to this question.  If not, they cannot ask me to do the same.  
  
  Further, I do not accept their response as it is unfair practice that is not equal treatment across their platform.  If nextdoor can provide the information I have requested it would be a different situation, however they refuse to, they do not have a customer service phone number, so speaking with an appropriate person is impossible.  There are so many things wrong with this company, however my issue of a profile reinstatement is necessary.  I was targeted and treated unfairly by removing my profile.  
  
  Sincerely,
  
  ***** Downing  aka *****

  Business Response

  Date: 04/12/2023

  The neighbor changed the name on his account from *************************** to ***********************. The email address the neighbor is using also has the name *************************** in it. If in fact, the neighbor has changed his name, we need some information from him, rather than a hand drawn piece of paper. The neighbor knows how to get a hold of Nextdoor Support, but if not, here is the link again: ****************************************************************************.

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19868945
  
  I am rejecting this response because:  regardless of ones email, or name changed bares zero meaning of an associated profile for a neighborhood community. If in fact verification for identity is crucial.  Why is not every person screened to verify this from the beginning? 

  Secondly, I have asked for a policy regarding this information to include proof they have asked others for said information, and have stated clearly, that I do not have any form of identity, and even if I did, why would I ever provide it to someone I dont know?   Since you received a complaint about my name verification, was the one who made the complaint verified?  If not, then I am being targeted!

  Thirdly, I asked for a contact phone number.  The way of speaking with someone over the phone (and who speaks english)to discuss this issue.  Responding to a community chest email where you have no idea who one is speaking with is not a form of customer service. 

  When Nextdoor can provide to me they have requested ID from all of their members, I will provide a proper ID, until then, I am not and believe they have and continue to harass and target my joining of their webpage.  
  
  Sincerely,
  
  ***** Downing  aka *****

• Initial Complaint

  Date:03/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The app is refusing to delete my profile. I have made two requests to completely delete profile and close my page. I previously filed BBB complaint for allowing ****** and Defamation by member *************************, which has resulted in ongoing threats against me by strangers to my personal and work phone. In an effort to stop the threats I have made two requests to close out my page and account. The business continues to ignore my requests.

  Business Response

  Date: 04/04/2023

  We followed up with this neighbor about needing more information before we can delete the account.
  
  Please look for case #******** and reply to Nextdoor Support.

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19866905
  
  I am rejecting this response because: The business has made no attempt to contact. It has become apparent that this issue cannot be resolved thru this complaint, and requires further intervention. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nexdoor maliciously discontinued access to my business ads account with the intent to collect another moth of advertising of spam calls ads.The advertising feature is a scam me along with other businesses owners were getting our phone flooded with spam calls. And the de-activated business account before the next billing cycle is due in order to keep you aboard for another month scaming business owners out of money.

  Business Response

  Date: 04/03/2023

  We can't handle refunds through the Better Business Bureau.
  
  Please reach out to support:  ****************************************************************************