Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly checked the unsubscribe designation from all the emails I receive from Next Door and they continue to send emails regarding their services! The Help page to which I am directed does NOT offer the option to unsubscribe from all services nor does the phone number listed for ***************** They are very misleading and offer no assistance in removing me from ALL emails and notifications. I want off! I actually did not, in my opinion, officially ever join this service. Next Door has purposefully made it immensely difficult, if not impossible, to terminate this service.

  Business Response

  Date: 11/28/2023

  We don't have an account listed under the email address. Please let us know the correct email address and we can deactivate the account.

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20905347
  
  I am rejecting this response because: I continue to receive these emails from Next Door. My email: ****************** I do not understand why they respond that I do not have an account. Additionally it is impossible for me to unsubscribe.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/07/2023

  We found the account, but the neighbor was using a private relay email address, not the one she suggested. But the account is now deactivated.

• Initial Complaint

  Date:11/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested to unsubscribe from emails from this company countless times over the years. I have contacted them via the website, email, and social media and never receive confirmation that I have been unsubscribed. Instead I'm bombarded with ***** emails of useless information pertaining to neighborhoods in cities that I don't even live in every single day. I have also requested to reset my password so that I can log in to my account and delete it but again, I receive no response. The only way to contact the helpdesk is via an online contact form that times out when you submit the request. There does not seem to be any viable way to get in contact with anyone who works for NextDoor. I do not want them to contact me on either of my email addresses ever again:***************************** **********************

  Business Response

  Date: 11/27/2023

  We have deactivated the neighbor's account.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app allows individuals to post any video of individuals, even if they are not doing anything wrong but will say they are OR that they are up to no good. There are comments that are stirring up racial issues, and can really put people in bad situations even if they are not doing anything wrong. I made comments that were not negative, but telling a family member of the person in the video to tell them to be careful in how they do things, due to people's perceptions. I had a response from one individual make statements that "if it walks like a duck, quacks like a duck then it's a duck, he's doing something wrong. Look at his hair and how he is dressed". This is in regards to a CHILD. Discrimination should NOT be allowed in this platform.

  Business Response

  Date: 11/27/2023

  All of this needs to be reported to Nextdoor Support.

  Report member: *********************************************************************************
  
  How to contact Nextdoor: ****************************************************************************

   

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a one month ad for my business for $155 back in late July to early August that would end in early September. They kept taking $155 out of my checking account and only allowed me to cancel through their complicated on-line Help pages. They don't have a customer service number to call. So, I followed their on-line instructions and it didn't show any active ads, as it doesn't now. But I keep getting $155 deducted from my debit card every month, w/the latest happening today. I called their corporate number **************, and left a message; I also sent them an email to the ****************** address they gave me on an answering machine, and it was returned as an "Error Account." I want them to stop billing me and credit my debit card for any charges past the first one from 8/1/23 - 9/1/23.

  Business Response

  Date: 11/27/2023

  The neighbor didn't leave an email address, so there's no way for us to know who this is.

  However, he needs to contact Nextdoor Support so we can look into his refund request. 

  How to contact Nextdoor Support: ****************************************************************************

• Initial Complaint

  Date:11/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although this Complaint makes reference to racial discrimination, it is intended to address a merchant falsely advertising itself as being opposed to "racism" in the traditional sense of the word (opposition to the Confederacy), when in practice the merchant actually actively supports "racism" as defined by Confederate sympathizers (opposition to the revival of the Confederacy). Whenever Confederate sympathizers at NextDoor are inventive enough in their attacks against minorities to refrain from using language identified in NextDoor's guidelines as "racist" and are subsequently confronted over their abusive behavior, NextDoor penalizes the respondents for engaging in "racism" -- as defined by the Confederate sympathizers -- based solely on the attackers' protestations that their attacks are legitimate grievances and not based on "race". This has the effect of rendering NextDoor complicit in the efforts of Confederate sympathizers to revive the Confederacy within any Region in the country where there is a concerted effort to do so, in contrast to the merchant's claims to the contrary. In the latest effort by NextDoor to censure me for confronting the abuse of Confederate sympathizers in Middle Georgia -- a Region whose denizens are mostly of Africa-descent -- the merchant disallowed my most recent post on the subject for somehow being "non-local topic", as the merchant has consistently done over the past several years, while Confederate sympathizers have seized on the disproportionate impact Covid-19 has had on minorities to relentlessly attack them at every possible opportunity, often using NextDoor as a platform for it.If the merchant is going to allow that certain types of attacks against its patrons can constitute legitimate grievances, then the merchant must either refrain from operating in Regions in the country where there is a concerted effort to revive the Confederacy or cease to advertise itself as opposed to "racism" in the traditional sense of the word.

  Business Response

  Date: 11/27/2023

  We can't handle a situation like that through the BBB.
  
  We have a team of agents who should be able to help the neighbor. 

  How to contact Nextdoor Support: ****************************************************************************

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20901091
  
  I am rejecting this response because:

  A response to a BBB Complaint that directs the Complainant to reach out to the business directly can only be disingenuous, since a Complaint filed with the BBB presumes that there is no effective way to address whatever issue is raised in the Complaint without the mediation of a third party. More to the point, since this issue involves poor moderation on the part of the merchant's team of local moderators and/or administrators arising from willful regional bias, it is difficult to imagine any circumstance in which direct communication with them regarding the issue would be productive in any way. Unfortunately, the disingenuous response of the merchant tends to confirm my suspicion that NextDoor itself is a closeted Confederate sympathizer (as opposed to local Confederate sympathizers hijacking the service by exploiting NextDoor's process for selecting moderators and administrators locally to ensure that said selections are made from among their own numbers) that needs to advertise itself accordingly and cease pretending to be opposed to "racism" in the traditional sense of the word (the policies and practices of the Confederacy) as opposed to "racism" as defined by Confederate sympathizers (opposition to the Confederacy's policies and practices). Sadly, NextDoor is the latest in a long line of merchants to exploit the policy adopted by the Bureau in recent years to treat any response -- no matter how disingenuous -- as a legitimate effort to address a Complainant's concerns.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/04/2023

  As far as we can tell, the neighbor hasn't once reached out to Nextdoor Support about this situation. The Support team can look into reports about the local moderators. Without a report, Nextdoor Support doesn't have anything on file about this situation. 

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20901091
  
  I am rejecting this response because:

  Once again the merchant makes the highly disingenuous response in connection with third party intervention of demanding that the Complainant initiate direct contact with the merchant, without any mention of the issues raised in the Complaint, indication of willingness to investigate or address them -- or any mention of any effort to initiate said contact of it's own accord, if such contact is as essential a requirement to the merchant taking action as the merchant indicates. The unrelenting disingenuousness of the merchant confirms my initial assessment that since becoming publicly traded two years ago last month, the merchant has opted to follow the lead of other publicly traded social media networking companies by systematically nurturing Confederate sympathies, so that the merchant can profit from the "controversy" it engenders. For if the merchant were as adamantly opposed to "racism" in the traditional sense of the word (the policies and practices of the Confederacy) as the merchant claims in it's guidelines, the merchant would not require direct contact to at least indicate a willingness to investigate the possibility of Regional bias on the part of it's moderators in the furtherance of resurrecting the Confederacy; a formal request for third party intervention would more than suffice. Regardless of the merchant's formula or motivation behind it's calculation to permit it's service to become a platform for Confederate sympathizers, it could not be more at odds with the steadfast opposition to "racism" professed in it's guidelines.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've reported this before and will once again as a courtesy before filing a BBB report. I am being targeted by a group of people who don't want me to post about local community issues. They don't agree with me on my opinions so they close my threads or report them as disrespectful when they clearly are not. This group always has someone create a conflict to get the whole post deleted. When I report disrespectful content directed at me like comments of "people like you" they come back just fine. One of the attached threads I'm literally attacked, I report it and they shut the whole original thread down as disrespectful.I post issues that are coming before our local boards that directly impact us. Everyone has engaged respectfully and even thank me for the information until people from this group, *************************, *************************** (who doesn't even live here. He lives in ************) *************** (who I've had to mute from her disrupting the threads)Can you please escalate this so that the harassment will stop? Just now they hid these three posts attached claiming they were disrespectful. They are information threads about a local issue that is being heard next week. By hiding them people will not know they are going to be heard until it is too late to attend the meeting.

  Business Response

  Date: 11/27/2023

  If harassment is happening, it needs to be reported to Nextdoor Support.

  Report member: *********************************************************************************

  How to contact Nextdoor: ****************************************************************************

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20898511
  
  I am rejecting this response because:

   

  Little to no effort is being made to address this issue. Harassment has been reported. Multiple complaints have been filed with little to no response. It was the whole reason for filing a BBB complaint because reporting directly to ND does nothing. They do not take harassment seriously. Posts that are not violations are removed just because a lead can. Threads are shut down for no other reason than the people controlling that neighborhood does not agree or doesn't want people to attend meetings. Attacks are made and when a report is filed, it's marked as not a violation on this group of people but then they violate and remove a post made by me that was nothing more than a notice of date and time for a local meeting, marking it as disrespectful.

  It's blatant harassment. That ND REFUSES to address. I currently have a man who doesn't even live in our community following me on all my posts trying to start a conflict. He has been reported for not living here. He has been reported for nasty comments. They do nothing because he is a member of the group that controls ND in our community and is friends with the LEAD. It's cyber stalking.

  I no longer feel safe on my ND community. The stress of having a man follow my posts and harass me constantly that doesn't even live anywhere near me is taking a toll.  He used to live in ******** but moved to ************ YEARS ago. Important posts regarding meetings in our community were never restored and the one that was restored no longer reached people so they even knew there was a meeting scheduled. I will ask once again, please address the harassment. The Lead is biased and has personally participated in the harassments. She was reported and nothing happened. 

  Please take the time to actually look at what they are doing. When I'm attacked I'm not allowed to respond or I will be reported if I do, yet that attack remains. Every effort is being made by the lead and this group of people to make it so miserable for me that I will leave the forum.  They have done it to others who have just left because trying to get ND to actually prevent it isn't worth the work or time required to try and get it stopped.

   

  Please help stop this or make it so that I can block these people from even seeing my posts in the first place. Mute just means I can't see their nasty comments but everyone else can. Block just means they can't contact me in direct messages. PLEASE make it so we can BLOCK cyber stalking.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/04/2023

  Please continue reporting. We will do an analysis of your communication with the Leads to see if there's any biases going on.

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Efforts have been made to resolve some issues. Since this complaint I've had other posts flagged but upon appeal they were restored fairly quickly. I still have one post stuck in review for about 2 weeks now and another one reported for being uncivil to me has also been stuck in review. The man following my posts and harassing me that didn't even live in my neighborhood has also stopped. Thank you for that. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began advertising with this company at the beginning of November. Their policy is to charge up front, this amounts to payment for services not yet received. According to a customer service rep, the ad will continue to run until the end of the cycle and then auto renewed. I attempted to cancel the ad about 2 weeks in, and the ad continued to run. The only option I had was to reduce the daily amount and shorten the length of the ad. Only until I sent an email did they manually stop the ad. Their policies and disingenuous, predatory and potentially illegal. Coupled with the fact that they do not have any avenue to talk to a person, this tells me all I need to know about this company.

  Business Response

  Date: 11/27/2023

  We can't issue refunds through the BBB. The neighbor will need to contact Nextdoor Support here: ****************************************************************************.

• Initial Complaint

  Date:11/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am experiencing problem with Nextdoor. My account was suspended without explanation, and they will not delete my personal data. I have tried contacting Nextdoor's customer support team, but they are violated my personal rights and selling my information. I would appreciate any help you can provide in resolving this issue.

  Business Response

  Date: 11/27/2023

  The neighbor is back on the website. If he still wants to delete his account, because of a prior suspension, we would need to keep the account for a year before we fully delete it. 

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20892051
  
  I am rejecting this response because: 

  I disagreement about my communications of their people what said about my inappropriate opinions communication. I was asking an appropriate apology to forgive me.  I will agree the favor letting me keep my data information for year the favor what they say. I really want to be sure if will they delete if I decide myself delete it.  Everyone deserves needs break. 

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contrary to their policy stated on their website Nextdoor refuses to deactivate and delete my account but instead 'hides' it . I have been trying to leave the platform for months but they keep me on it, make false statements and insinuations.***************************************************************************************************

  Business Response

  Date: 11/24/2023

  We don't have the email address in our system. Please provide the email address used on the account.

  Customer Answer

  Date: 11/24/2023

   
  Complaint: 20887585
  
  As requested by Nextdoor, I  am providing the email address specifically associated with my Nextdoor account: *************************************
  
  Sincerely,
  
  **************************

  Business Response

  Date: 11/30/2023

  We can't delete the account for a full year because the neighbor's account was suspended three different times. However, if the neighbor writes to Nextdoor Support and requests that we reactivate her account from suspension, we can do that. And then she can deactivate it herself by going into the settings.

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20887585
  
  I am rejecting this response because: Nextdoor is misrepresenting its stated policies and what happen. I had tried to deactivate my account for close to 2 years, but it is made impossible by the Nextdoor unfair and deceptive  business practices. I demand my account information expunged. I want nothing to do with Nextdoor. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive so much junk e-mail from next door. I have tried to cancel and deactivate account numerous times but I continue to get constant emails about ignorance. It is harassment at this point.

  Business Response

  Date: 11/22/2023

  If ***** lets us know what her email address is, we can help her. She can also deactivate her count through her settings, or by going here and contacting support: ****************************************************************************.