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Nextdoor.com, Inc.This business is NOT BBB Accredited.
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Important information
- Customer Complaint:
Nextdoor.com, Inc., came to BBB’s attention in April 2013. A review of the company’s complaints was done in September 2024. Complaints on file state concerns of account restrictions or terminations.
BBB recommends users to review Nextdoor's Guildlines & Policies, Community Guidelines, and Member Agreement prior to using their services.
Complaints
Customer Complaints Summary
- 625 total complaints in the last 3 years.
- 182 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/13/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this company next-door is allowing businesses to advertise on their site and people are getting hurt because all the bad reviews are being removed and the customers think Thay have good feedback when they don't. I have gotten ripped off really bad from integrity home solutions people should be able to post the truth about this company. they keep saying I am not being disrespectful. what for posting the truth. is next-door a dictatorship I would never get this removed from ********* integrity home solutions are paying next-door that is what is all about MONEY. I took pictures of their reviews and posted them, and it was removed saying that is disrespectfulBusiness Response
Date: 05/16/2024
The neighbor's account was suspended for leaving comments such as, "*** *** * **** ***."Initial Complaint
Date:05/12/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was told that my account would be reactivated after 1 year by support. Support lied about reactivating my account. Asked about proof of any reports against me. Support just ignorned me. Got called a troll on NextDoor. Defended myself and was suspended and the bully was not. Support never responds to an email. Like many other I was targeted by biased moderators who I never voted for. Bottom line NextDoor did not show proof,protects bullies and targets you if moderators are against you. Support does NOTHING against the biased moderators. Looking at all the other reviews tells me it deserved a 1.12 rating out of 5.Business Response
Date: 05/14/2024
When he was suspended indefinitely, it was because of multiple guidelines violations over the years. At the time, we said that he could reach out after a year to have support reevaluate his account. He's never reached out to reactivate his account. He's just reached out to complain about why his account was suspended.Customer Answer
Date: 05/15/2024
Complaint: 21700228
I am rejecting this response . They didnt read my response. Not surprised. NextDoor provided NO screenshots or evidence of violations. Suspended for made up excuses by Nextdoor. Request for undoing suspension was done through phone. Again another lie by Nextdoor.Business Response
Date: 05/21/2024
Imagine how many times you need to be suspended to be suspended indefinitely. That's this neighbor and why we're not going to jump through hoops to bring them back. They have to prove to us that they won't violate guidelines again and again.Initial Complaint
Date:05/11/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was a member of the site for over 10 years. An online disagreement with a moderator who was ignoring the rules and allowing members to violate those rules then started censoring my posts and banned my account. This site is hiding behind private status to control what is posted, random moderators control the information and they hide behind an anonymous shield. The site promotes neighborhood connectivity but based on the moderators can be nothing more than a place for neighbors that own side hustles to spam the site without penalty even after complaints that are promptly removed. The site also indicates that it does not allow for the sale of illegal goods or animals, yet there are constant posts of (pure bred) animals for sale. Alerting moderators is ignored and the sale of animals is permitted. I ask the BBB to dig deep into what this site has become and take action to stop the promotion of unlicensed, uninsured and sometimes illegal business practices. The moderation style is outdated and dangerous by being invisible, and non appointed. Moderators are chosen by other moderators. There is no way to vote them out or have them replaced at intervals that would keep bias banning from occurring. This site needs to be regulated.Business Response
Date: 05/14/2024
Neighbor is currently suspended for violating Nextdoor's Guidelines by posting about moderation. When they are back on the website, they should report any moderator they believe is not moderating correctly and give an example. Instructions are here: *********************************************************************************.
Support will look into the report.
Initial Complaint
Date:05/09/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested deletion of my personal information from this website and they are refusing to or laying claim it will take another year before they can. Unacceptable.Business Response
Date: 05/13/2024
We don't have a neighbor at the email address provided, but the only time we ever hold onto information is if the neighbor has been suspended for violating the guidelines. We hold onto it for a year in the case of legal reasons or fraud purposes.Customer Answer
Date: 05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:05/08/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just received an email from Nextdoor. They said my ad is now live. I never asked for or purchased an ad to be published on Nextdoor. I will not pay for any ad they placed without my approval.Business Response
Date: 05/12/2024
Please reach out to Nextdoor Support. They can help you with your ad: ****************************************************************************.Initial Complaint
Date:05/05/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last week, I replied to a comment about a local government action that a local transportation commission was like responding to a "Nigerian Prince ***** scam". A person on the other side of the issue who regularly targets and bullies me by reporting my comment claimed the re**** was discriminatory. However this type of scam is regularly referred to as a Nigerian Prince ***** scam by the **** ********** of ******** *********** It is not a derogatory term yet Nextdoor refused an appeal and will not respond to requests to have this reviewed by a supervisor and to look at the repeated harassment of false reporting. It is especially damaging to have such a **** on my record as I am not discriminatory.Business Response
Date: 05/09/2024
The guidelines were correctly upheld. It was acknowledged that there was no perceived intent or harm, but it was still in violation of the guidelines.Customer Answer
Date: 05/10/2024
Complaint: 21669857
I am rejecting this response because:Nextdoor responded via email to the complaint, eventually agreed with me and reversed the decision. The person responding to BBB complaint to this serious suggestion did not have the just up to date reply. (See below)
Hi ****,My apologies for the unsatisfactory response with my previous email. I have reviewed your account to better assist you with this matter.Your concern is my utmost priority and I was able to seek assistance with a Supervisor in our moderator/review team. Upon the review and investigation on the main content, the restriction on your account was lifted due to incorrect suspension from a previous moderator team member.We found no Inflammatory or offensive language found. You should be able to sign in now as usual. I apologize again for any inconvenience this may have caused you.
Please let me know if I can help with anything else.
Best,
*****
Nextdoor
Sincerely,
*******************Business Response
Date: 05/16/2024
Great, glad to see that it was appealed and reversed based on context.Customer Answer
Date: 05/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:05/05/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Antisemitism is rampant on Nextdoor.com as is censorship and I would like a formal response to why two of my posts were removed: "Dear Neighbors" and the other "Censorship."Regarding antisemitism, I can document six hostile "neighbors'' and can confidentially provide names of users under "National ********************** who wrote insensitive comments, coded language and the toxic use of tropes in hatred of Jewish Americans. Words like "Second Nakba'' and "the Colony of Israel" created a "we're antisemitic, but please stop noticing!" tone. These neighbors feigned ignorance when I confronted them with their subtle hate speech, but of course they got away with it: plausible deniability.That's when I wrote a ***************** post about the Danish Resistance Movement and my family's role in safeguarding ***** Jewish people during World War II to illustrate how it's in my DNA to fight anti semitism. The post was removed completely within 50 minutes, leading me to believe the moderators are heavily biased antisemites. When I confronted them, the post reappeared in an algorithmically inferior non sequential order. In other words, my free speech was deplatformed.In protest to being deplatformed, I posted this article on censorship, which ironically was censored. I was not disrespectful, it was not SPAM and my post was not any specific forum. It was a post designed to promote an understanding that hate has no place in ******* and that my principals sustained the critical eye of historical context.******************************************************************************************************************** So Next Door is heavily antisemitic and I want reassurances for my Jewish neighbors and friends that this abhorrent behavior will stop. As an aside, aggressive behavior is rampant in other areas. One of the forum posters from ********* has made subtle threats about the safety of RFK *** and President ****** which warrant *** attention.Business Response
Date: 05/09/2024
The post about Nextdoor moderation was a violation of the guidelines as it pertained to discussing moderation on Nextdoor. You can create a group if you'd like to discuss that with select neighbors.
I don't see the other post that was mentioned but I did notice a lot of posts that were removed because of more national topics than local topics. You can make those posts, but they also have to be in groups. The newsfeed is for local discussions.
If you see that type of behavior from neighbors, please report them to Nextdoor. Here's more information: *********************************************************************************.
Customer Answer
Date: 05/10/2024
Complaint: 21669516
I am rejecting this response in defense of my Jewish neighbors and friends because it does not directly address the antisemitic moderators that are allowed to continue their thinly veiled antisemetic remarks under "National Politics & Elections." in *************Most recently these are the authors, leads and commenters who have been insensitive
**********************************************************************
*************************************************************************
**********************************************************************************************************************************************
**********************************************************************
**********************************************************************The complaint about censorship was secondary to the primary complaint of ANTISEMITIC REMARKS, which are allowed to fester in the National Politics & Elections forum.
Ideal resolution: remove the forum altogether.
Sincerely,
***********Business Response
Date: 05/16/2024
If that is the case, please report those neighbors to Nextdoor Support. We can't do support through the BBB. But our support team will investigate within 24 hours of receipt.Customer Answer
Date: 05/21/2024
Complaint: 21669516
I am rejecting this response because:The antisemetism continues and instead of booting off the antisemites, you booted me off tonight.
Sincerely,
***********Initial Complaint
Date:04/29/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is a scammer collecting personal information on nextdoor who has contacted me multiple times. I reported them and an automated system on nextdoor immediately replied that there is nothing wrong. I have no other way to tell nextdoor the scammer is active on their platform. They are certainly actively scamming othersBusiness Response
Date: 05/04/2024
Thanks for following up. You should get a response from a supervisor about this. We appreciate it.Initial Complaint
Date:04/24/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nextdoor is using my company info on its website to make money. I have given no permission to use my company on any of their site period.Business Response
Date: 05/01/2024
Neighbor should contact Nextdoor Support and let the team know which links and information is necessary to remove.
****************************************************************************
Customer Answer
Date: 05/02/2024
Complaint: 21621944
I am rejecting this response because:
I have tried contacting them multiple times. I WANT ALL MY BUSINESS IFO REMOVED, EVERYTHING! THIS IS A BS RESPONSE AS THEY HAVE ZERO PHOE SUPPIRT AND EMAILS GO UNANSWERED!
Sincerely,
*********************************Business Response
Date: 05/09/2024
Our response is the same. The neighbor's email address doesn't connect to an account. They need to reach out to support.Customer Answer
Date: 05/10/2024
Complaint: 21621944
I am rejecting this response because:My previous response is the same. They are lying about email support. After numerous attempts and I RECEIVED NO RESPIBSE I call BS on the businesses FAKE REPLY!
Sincerely,
*********************************Initial Complaint
Date:04/22/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Non responsive, this website Is violating federal laws, I am pursuing a lawsuit. This Website had a political agenda and is censoring and limiting other parties Views, if your not a far left wing democrat they delete your stuff and infringe on rights, if you oppose them they delete you and use defamation of character, look even if this dosnt go anywhere with the bbb I hope the owner of next door knows I will go after people who try to censor me I don't care about jail or prison everyone's voice should be heard if I was you I would very much limit your moderation. Before alot of people get hurt I have names and addresses just waiting on your response To see which way I need to take this, I am an American I will not be limited by some democratic piece of s***Business Response
Date: 05/01/2024
Neighbor isn't suspended for politics. It's for using language like calling people "dickheads" which is a violation of Nextdoor's Guidelines.
Neighbor's suspension is up and they can reactivate their account.
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