Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 16th 2025 I requested Nextdoor.com to delete my personal data and my account. They decided not to do so because my account had a suspension. I want my personal data deleted from their system.

  Business Response

  Date: 02/27/2025

  We hold account data for a year in suspension (and not visible) when neighbors have had action taken on their account to prevent them just deleting and signing back up with a clean slate. It will be deleted a year from when the request was made.

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for any emails from this business and somehow they even know my first, last name, and my address. I do not live at this address as this is my parent's home whom i will be returning to after I complete military duty but the fact that they have my address and tried to sign me up is concerning as ther are accessing my PII. I have researched this issue online and have found that this business sign people up in order to bloat their numbers on active users.

  Business Response

  Date: 02/24/2025

  We didn't sign the neighbor up. We invited them to join ********. We can make sure to unsubscribe them from future emails. 

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a rural area with great fears about bird flu. I just heard that other people trying to suggest shoe covers and hand sanitizer after touching birds got DELETED for making suggestions because Nextdoor decided it was political?!!?! POLITICAL?!?!? NEXT DOOR DECIDED THIS!Basic hygiene when getting a chicken is political?!!!?! Shame on you. So Ill happily post this everywhere literally everywhere as this is not only not political but gross negligence. Further - when you try to contact someone at Nextdoor via the app, it sends you in circles WITH ZERO contact form. Hence Im here. Ive seen your responses to others about their email addresses so Im not putting mine in. Im deleting the app and suggesting others do the same. How is - DONT TOUCH SICK BIRDS POLITICAL?!! Insane!

  Business Response

  Date: 02/24/2025

  The neighbor doesn't have their email address listed, but they can always reach Nextdoor Support here: ****************************************************************************.

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In violation of their published procedures Nextdoor.com moderators have disparately refused to respond to my complaint about a 30 Jan 2025 post by Nextdoor.com Lead for the ***************************** (***** ****** ******* I immediately flagged the post using the Nextdoor.com APP and then followed up multiple times by email. **************** begins with:"***** ****** ***** Clifts Cove Blvd 30 Jan ***** seeing all the *** business Views of *** ******** posts on Nextdoor, the Board members feel obliged to offer a short explanation of one of his efforts as an example. The Board have asked me to provide this explanation. My apologies for sending this post but feel it may shed some light on ******** motivations." In contrast (for context only), the Nextdoor.com moderators (in conjunction with ***** ****** *****, who is the lead for the Nextdoor.com "*****************" group or neighborhood, hides or removes my posts within minutes of being posted. Nextdoor.com policy is to act on complaints within 24 ******** this BBB complaint, I am only addressing the Nextdoor.com refusal to act on my complaint that **************** violates Nextdoor.com policy. I will attach a PDF of my correspondence with the Nextdoor.com support team.

  Business Response

  Date: 02/27/2025

  The neighbor's account is currently suspended and they need to work with Nextdoor Support to get their account reactivated as well as report the scenarios in the complaint.

  Here's the link to contact: ****************************************************************************.

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This ******************** has stated I must take a picture of my ID, and send it to them, in order ro allow me to access their websites. Basically opening the can of worms for identity theft.

  Business Response

  Date: 02/24/2025

  The neighbor's situation looks to have been resolved. 

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** website has completely wrong information about my business posted on their website. I have been a sole proprietorship llc for the past 23 years. I work alone. Their algorithm has confused me with another (not even local) jewelry shop whose owner, ****, has very poor customer feedback and bad reviews. They have identified him as the shop owner of MY STORE. They have also posted incorrect business hours for my shop.I would like them to remove me from their web postings but see no way to make that happen. They never asked my permission and are in fact potentially hurting my business.

  Business Response

  Date: 02/24/2025

  The neighbor should contact Nextdoor Support here: ****************************************************************************.

• Initial Complaint

  Date:02/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend had a thread going about cleaning up an area where the homeless vets were and helping homeless vets. There were people wanting to get involved and then next door shut down the conversation by calling it "disrespectful". They banned my friend for 30 days and punished me by putting me on "read only" so I cannot post and cannot comment. There have been several people asking what happened to my friends post about the homeless, they all wanted to help, but since Nextdoor had me silenced, I couldn't respond. I have since learned that Nextdoor allows people to be monitors who have personal opinions and if they make a complaint, nextdoor automatically shuts people down without getting both sides. The decision is totally biased and unfair.

  Business Response

  Date: 02/21/2025

  While we can't talk about another neighbor's situation, this neighbor was put on limited access because she continued to post things like memes which neighbors considered spam. Posts on Nextdoor should be based on local topics and more ********-like posts should be posted in groups.

  Customer Answer

  Date: 02/22/2025

   
  Complaint: 22934635
  
  I am rejecting this response because:

  My posts that WERE made in the "private group" were ALSO "hidden, monitored and censored" that was actually in my original complaint that EVEN when people are posting in a "private group" setting, ND and moderators overstep and don't follow their own rules set in place. There are private groups for like minded talk and we still get censored, hidden and banned from those groups as well. Even the person in charge of the group has stated that ** has done this to HIM as well. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/03/2025

  There might be some posts that were in a group, but the neighbor's account was actioned because of the posts that weren't. 

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/5/2025. Indefinitely banned from my neighborhood app. for commenting on a feed, that I did not create. Nextdoor allows one sided political views and punishes the side they do not agree with. If no politics are allowed, then why allow 1 side to do it, but suspend the other side? Investigate this and reinstate my profiles, before this goes to discriminatory measures.Moderators are biased and are not running a fair business. I have all posts copied to my computer and will share the ban below, along with my comment to the commenter. The problem is corruption of who is running this company, which are moderators. Correct this problem and reinstate both my accounts and I go on my merry way. If not, I will take this beyond, which will include national security.

  Business Response

  Date: 02/13/2025

  We don't take neighbor guideline violations lightly, but we also give neighbors many chances to change behavior. This neighbor has been suspended 7 times since 2020 and we've given them lots of information about how to change behavior before suspending indefinitely. 

  The moderators aren't taking actions on Nextdoor neighbor accounts. That happens at the Nextdoor Support level. 

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22910177

   I am rejecting this response because:

  Yes, I get suspended because Nextdoor moderators have been discriminatory against a certain group. They know this and allow it to continue! Do we need to mention what just happened with ******** and the findings of what they been doing for 4 years. It's the same subject, except they now have changed that policy as of now, because of lawsuits. Should we discuss Nextdoor app being used to go against our new Federal Policy, with 1 side is allowed to voice their opinions and the other side getting punished to the fullest. If you look at the suspencion, you will see it is all about the same subject. Since you open up my case and see the 7, then why don't you go to ******** Nextdoor and see what it's being used for politically and you will see the proof.  Would you like to discuss your app. being used to leak the ICE movement, before they even showed up in *************; last week, you will see it if you choose to look!?! How about the ******* supporters using this app. to stage protests against ICE and the ****************** last week. Again, this is discrimination to the fullest and I will take it way over the heads of the one's supporting this discrimination. READ MY LETTER I SENT to multiple people on the very top. I am not going away, in fact until this problem is corrected and you train ALL moderators to ALLOW NO POSTS of political discussions, or allow it where ALL are able to speech and debate without punishment, then we will see how far this goes. My mission is to not allow, but to stop the discrimination that this company has been allowed for the past 4 years. 

  Once the playing field is levelled and the wrong is righted, I will go back to being a regular user. If banned, then the discriminatory measure will be brought to a whole new level. One I won't back down on. I am already spreading this on all social media platform to make the public aware, just as I wrote dozen of letters, with supplying evidence of whats going on with this app. DO THE RIGHT THING or we will continue going down this rabbit hole together. 

  Like the letter said, with corruption, discrimination and all that has been going on for the past 4 years, this is easily corrected and forgiveness can and will be accepted  by me. If me being a Non-Binary Trans conservative is the real problem here, then this company has another HUGE problem to deal with. DO THE RIGHT THING and this problem will go away!!!
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The community I reside in on this app is completely toxic. Leads/Review team run on a biased & unfair judgment system. Most are older than 45 & are not current or up to date with current issues going on around our community. I have reported so many comments for politics, disrespectful behavior, etc. I've reported for discrimination against protected groups such as the lgbt & the leads determined that it was fine. They have suspended me 3 times for sticking up for said groups & using my first ammendment right, but the ones that bully me have stayed up or don't get suspended. It's only us younger people. I want someone above to look into the biased & unfair judgments going on. They also target liberals. If you're a right winger, you get special treatment. Looking forward to speaking with someone.

  Business Response

  Date: 02/13/2025

  The neighbor has been suspended for uncivil comments and complaining about moderation, which are both violations of the guidelines. The neighbor can read those here: *******************************************************************************.

  If they believe others are also violating the guidelines and action isn't being taken on their accounts (which is anonymous, so there's a good guess they may not realize), please make sure to reach out to Nextdoor Support here: ****************************************************************************

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22905792
  
  I am rejecting this response because:
  

  Uncivil comments? Saying trans people exist bothers this platform that much? It's a protected class of people that exist. It's not something anyone can avoid. Just like I can't avoid people walking past me that I don't like. That's what they deemed uncivil. I have reported so many comments that are disrespectful & out of line & the 70+ years of age individuals on the lead & review team do not keep current with their judgements or fairly judge. I complain about moderators because it is a real issue within our community. Ive even had review team & lead members message me privately to say they don't even post or comment anymore because the corruption of judgment has gotten so bad. Unless you want to shun a whole group of younger individuals that challenge the right wing norm that is catered to, then keep me suspended. I will be getting a lawyer to fight this logic since it silences freedom of speech. You are a public company. You are not private. If you were, I wouldn't even be challenging this terrible policy. I was actually suspended for DISCRIMINATION (yet those I replied to were discriminating against a protected class of people, hence why I was even replying to begin with) & spam because I paraphrased hidden comments that the oldies didn't like, not that it broke policy. I didn't get suspended for moderation complaints. That was actually in November. If you're going to send me info on my own suspension, at least be accurate please. 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor.com downloads of my posts (***** *******, *****************************) show them as Global, when they are clearly restricted to my neighborhood. I am seeking records related to how this error occurred and an explanation. Also, whether Posts and Comments in the online Ap shown as restricted to my Clifts Cove Blvd Neighborhood or Group are in fact being broadcast globally. This is a serious flaw that must be addressed in the reply to this complaint. Nextdoor.com Moderators ***** *********, ******* and ****** should respond. See post shown as Global in download " $206,000+ in Uncollected CCHOA Dues, Late **********************

  Business Response

  Date: 02/12/2025

  Neighbors choose how to post from their Nextdoor account every time they post. They can either post to anyone, only their specific neighborhood, specified nearby neighborhoods, or groups. They can adjust their settings as well. If the neighbor posts to anyone, it's because that's how they designed their post to be sent. If the neighbor has a specific example of a post they're unsure about, please reach out to support here: ****************************************************************************.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22892106
  
  I am rejecting this response because: there is a serious flaw in the Nextdoor.com logic. I properly select my neighborhood (*****************) when posting and the posts display properly on the web. However when I download an spreadsheet of my posts they are listed as GLOBAL This is serious. While the posts properly display on the web, I cannot be sure that they are not being broadcast GLOBALLY. Similarly, the download function of my profile that displays my posts is inaccurate. I am attaching a single example. ************ can view all my posts under Neighborhood Clifts Cove BLVD and match them with my inaccurate download file. Nextdoor.com must advise me of the cause for this programming flaw and fix it. Should Nextdoor.com not do so, I will su=bmit individual complaints for my posts until this is resolved.
  
  Sincerely,
  
  ***** *******