Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor.com has suspended my account. ******************** is falsely accusing me of spam and harmful behavior for selling my personal property to my neighbors on Nextdoor.com. I've seen several other people advertising their business and asking about furniture, cars, clothing, services, etc to purchase. I requested they reinstate my account, and they continue with the false accusations.

  Business Response

  Date: 05/16/2025

  We advised the neighbor about why their content was flagged for spam. 

  Customer Answer

  Date: 05/17/2025

   
  Complaint: 23313549
  
  I am rejecting this response because:

  This response fails to address the concerns listed and does not resolve anything. Nextdoor.com needs to reinstate the account immediately.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 06/16/2025

  We let the neighbor know about why their account was suspended. They were excessively posting sale items in their newsfeed, which we define as spam.

  The neighbor has been able to reactivate their account. They just need to login and check the box that says they will abide by the guidelines.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nextdoor has and continues to censor and allow their moderators to control what opinions and facts can be posted on the site. My issues started a couple months ago with review team member *********** *******. I replied to a post and because he didn't like my opinion I started getting flagged. My appeals were always denied when flagged disrespectful the ones the should lose were ignored and not reviewed. Though it wouldn't matter because ND support consistently backs moderators with little to no review. As I read through these complaints it's obvious these issues are rampant and condoned by ND support.

  Business Response

  Date: 05/14/2025

  The neighbor was suspended by Nextdoor Support for violating the guidelines based on complaining about the moderators in the newsfeed.

  Customer Answer

  Date: 05/17/2025

   
  Complaint: 23288164
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

   I noticed ND Support had nothing to say about the reviewers that pick and choose what to flag based on their personal and political beliefs. Since I filed this with BBB leads and review members are flagging everything they don't like as to give them a reason to suspend me again. Someone made a comment about about gas prices and I responded ( that was when the Orange fellow left) it was marked disrespectful. Please tell me how and who that is disrespectful to? After reading all the complaints and they pretend there isn't any kind of problem is absurd. This is why I see their rating is 1 and a half star.

  Business Response

  Date: 05/21/2025

  If the neighbor believes the moderation is biased, they should report the moderators to Nextdoor Support.

  More here: *********************************************************************************

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23288164
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  This is how it's done the first attachment is a the appeal the second is how they respond when they can't prove the reason for the flag. I have never gotten a your appeal was approved just what you see in the second attachment. As for reporting to ND as you can see by all the complaints it goes nowhere and blames the user. The paid employees are just as authoritarian and sponsor the same censorship. Can ND support explain why my comment was flagged and why I haven't heard either way about the appeal. When the gang does not approve it only takes a day or two. I'm sure ND support can come up with another one sentence response that does nothing to fix the issue. So I'm telling ND support now your moderators are biased and have ganged up to run things the way they see fit according to their personal and political beliefs. If you really gave a s*** you would do an investigation and not ask users to prove something you already know that's going on!!!

• Initial Complaint

  Date:05/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app claims to be inclusive, claims to have a review team of our peers. If they do not appreciate your opinion, leads, moderators, and management will delete, censure, suspend your account or put you on Red only mode. They do not want to hear your opinion, they want to hear their opinion coming out of your mouth and when they dont, they are offended and take adverse action. This is bullying, this is belittling, this is the meaning this is exactly the opposite of their own policy. There are more than a few of us that are being targeted by leads and administrators. They do this in spite of the positive comments, the comments agreeing with the sentiment or people who enjoy a particular post. And there are lots of them. If it really was a review team of my peers instead of a selected handful, we wouldnt be having this discussion, my peers believe and think as I do. Our Idaho opinions, apparently conflict with the values that they have brought to this state and where they so thoughtfully provide this platform. They are hypocrites. Of the worst kind because they hide behind a keyboard or last initials to do it. Although resolution below, I had to select something, I chose contacted by the business, it does no good, been there done that. What theydo is say you may have violated community guidelines. Well, those guidelines are open to interpretation obviously. Thank you for your time.

  Business Response

  Date: 05/14/2025

  The neighbor wasn't suspended for their views, just for violating the neighborhood guidelines.

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23286134
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

  I have no idea what they are referring to *****, native opinions do not matter we are being censored, belittled,, marginalized, Bullied, exactly what they accuse others of doing.

  They do not want to hear our opinion they want to hear their opinion coming out of our mouth. The last thing they want to hear is the truth. if I expressed anything, it was an opinion, point of view, so on and so forth and its not something that I arrived at all ******nilly, it was something I arrived at with 63 years of experience, strength and Hope.

  if these things really were reviewed by a panel of my peers, it would be the people that approved, agreed with, asked for more information, and commented likewise.. Not some hidden, select group of people hiding behind keyboards.

  What makes it interesting is I dont have a clue what they are talking about.. I have no idea what it was then Ive done now. 28 years in Health and ************** and working with others leads me to believe that I might know what Im talking about when it comes to sociological, societal, Issues and problems. Every once in a while, the old guy knows what hes talking about in spite of imaginary precious little feelers that are offended by the truth or reality.

  thank you for your time.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended for 14 days. I appealed and it was denied. After posting on Nextdoor this past week, I received several nasty insults from people who disagree with me politically. One called me a liar, so I responded with the results of my research, which validated my original points.I intentionally did not respond to the insults hurled against me, and instead just pointed out that the insults were the result of not having anything substantive to say. That is not disrespectful. It is just the truth.This is the example Nextdoor support gave me for why I was suspended for two weeks. I was responding to *****, who mocked and insulted someone else on the post: "***** Do you have something substantive to offer, or are you simply relying on mocking him and hoping uninformed people will think you made a point?"For the purposes of this complaint, I'm not even going to argue that my comment didn't break guidelines, although I don't believe it should have been deemed a violation. I'm arguing that a two-week suspension is outrageously excessive. Every day I read comments on the Nextdoor site that are blatantly insulting and clear violations of guidelines. Many of these comments are not removed when they are reported, but more importantly, the ones which are removed usually do not result in any suspension whatsoever.I am asking that my suspension be changed to a three-day duration. My account should not be targeted for my political views, and it clearly has been. I am asking for fairness and that suspensions be enforced evenly across the board -- that's all.

  Business Response

  Date: 05/14/2025

  The neighbor's suspension was for longer than three days because we've had to take action multiple times on their account. 

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23283904
  
  I am rejecting this response because:  Notice that the response doesn't address the basis of my complaint -- that my suspension was not warranted and was excessive in comparison with how others are dealt with by moderators.  My suspension of two weeks was clearly a targeted censoring and an act of retribution due to my beliefs.  At the very most, my comment should have been removed, and moderators could have done that.  What I posted did not warrant a suspension, much less a two-week suspension.  In any case, my suspension ran its full course, so there is nothing to be done at this point.  I would just like to state for the record that I have not been dealt with fairly by Nextdoor moderators as well as their support team and now my complaint was basically ignored for the entirety of my suspension.  Nextdoor gets to decide whether they want to be a company which is viewed by the public as unbiased, but it seems that censoring certain people is more important to them.  I am disappointed to see that they basically do not care about fairness.  I stated facts in my post in response to being called a liar by someone and remained respectful in the midst of an onslaught of direct insults and name calling by several people.  I was suspended for two weeks, and the people who actually DID violate guidelines on multiple fronts did not get suspended.  That speaks for itself.  It's extremely disappointing.  In any case, the matter is closed.  I served my suspension.
  
  Sincerely,
  
  **** ************

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 27th they illegally infringed on my freedom of speech by taking down a happy ************ Then after I complained about the reviewers and leads I was suspended for 2 TWO WEEKS give me a break I run two businesses of the site and cant even perform work for people since I cant access my account They have infringed on my freedoms of ********** they are affecting my businesses

  Business Response

  Date: 05/06/2025

  The neighbor was suspended for complaining about moderation in the main newsfeed for the second time. The suspension is valid. 

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23275415
  
  I am rejecting this response because:
  The censorship starting because you took down an ************ Wishing a happy Easter. Thats why I complained, I wasnt even warned about my first post in regards to moderation then the second one I was banned immediately. I run two businesses off nextdoor and its a poor reflections of me and my business when you intervene and suspend my account because I exercised my freedom of speech when I disagreed with the censorship over a simple happy Easter. Therefore I disagree and wish to seek a clarification and resolution of why its okay to illegally censorship people and there right to speech. Therefore you have inflicted harm on my business aka Defamtion of Character. 
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/14/2025

  The post was in violation of the guidelines and was correctly removed. Complaining about moderation is also a violation of the guidelines. 

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23275415
  
  I am rejecting this response because: A happy *********** does not violate any of your community guidelines yet it was removed and said it did. Second thats exactly when I complained because it doesnt seem fair around the board. You should allow feedback and criticism from others in your community. I strongly disagree with your violates community guidelines
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website nextdoor.com has cyber bullied me and frozen my account for no apparent reason I did not do anything to get it frozen and I explain to them that I use a ails online because I was threated on line because the website forced me to use my real name and next door obtain some of my records without my knowledge they staff and supervisors where very rude I have contacted a lawyer and the *** about this I used an Allis on this site for about a year and a half without trouble they have not done anything resloved this and the *** and the anxiety over this is getting too much I have been frighting this since April the ************************************************************************************** TOO

  Business Response

  Date: 05/05/2025

  The reason this account has been suspended is because there is fraud associated with the account. 

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23263512
  
  I am rejecting this response because IAm not the faurd iam not the one the one who cause

  the fraud I want apology  from you company  because you called me a fraud I have taken this to an attorney  and the attorney General  because your  policy  says that you have zero tolerance  For discrimination or racism and harassment and panhanding  you  punishment  is not for the frauds it is for the ones who try to keep the peace please note that I hope your website get shut down because you are the biggest faurds 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********'s notification and subscription practices are predatory and create multiple layers of difficulty to stop getting emails from them.

  Business Response

  Date: 04/30/2025

  If the neighbor lets us know their email address for their personal account rather than the old agency account, we can unsubscribe them or deactivate their account. 

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is currently suspended, I have not been able to talk to a real person at the Nextdoor. They are allowing people of particular political affirmations to break their rules, allowing posts to stay up for days before being removed while others like my self are removed moments after posting. I will say that I got upset after seeing this go on for months that I did last out a bit, but I know that I have local moderators that are following everything I post to forcing me to appeal over and over, while I wait for days for appeals the offending posts just stay up while my comments are swept under the ****** the incident that caused my suspension a post openly used transphobic language to criticize a conservative, I see the way that it was handled shows me that they are encouraging this sort of behavior at least at the moderation level of the company.

  Business Response

  Date: 04/30/2025

  If the neighbor finds anything in violation of the guidelines, they need to report the neighbor who posted rather than reply back in a nature that also violates the guidelines.

  *********************************************************************************

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** has published my information on the internet without my consent and I want it permanently removed on all sites owned or run by them due to personal safety issues and security risks to me. Thank you for helping me

  Business Response

  Date: 04/28/2025

  The neighbor doesn't have an account with us which means they were probably able to delete their account. 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes over the last week or so from 4/2/2025 till 4/11/2025 I have submitted numerous posts along with accounts that violate Nextdoor policies. Yet if the accounts are liberal/democratic people or posts nothing happens. On 4/12/2025 I submitted 3 accounts for review because they didnt have a last name only an initial which is against next door guidelines, my account was suspended once for that, I received notification that these accounts havent violated any guidelines(documents attached) so I figured if they could do it why cant I so I changed my last name to an initial and was suspended 10 minutes later. Also two people who are staffed on the review team I reported for making political comments once again against Nextdoor rules but nothing happened as they still make comments. Id like to know why these 4 accounts never had action taken yet mine did for having an initial as a last name? If you say theres nothing wrong with their last name being an initial then I should be able to do the same thing right?

  Business Response

  Date: 04/15/2025

  The neighbors aren't hiding their last names. In the privacy settings, it allows for neighbors to show last initial only, but they still have to supply their full name when they join. That's what's happening.