Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several months, I have been attempting to resolve an unjustified account ban with **********************, but their support team has repeatedly failed to provide any meaningful explanation or ************* July 2024, my Discord account was permanently banned for "child safety" violations. However, Discord has refused to disclose any details about the alleged violation, making it impossible for me to understand or appeal the decision properly.Despite multiple appeals and requests for clarification, Discords support responses have been automated, vague, or outright dismissive. Their lack of transparency violates basic principles of fair customer serviceespecially when an account ban affects my ability to communicate with friends, communities, and professional connections.Discords refusal to engage with users in good faith is unacceptable for a platform of its size. I am filing this complaint with the BBB in hopes that Discord will finally address this issue properly.

  

  Business Response

  Date: 04/15/2025

  On 1/21/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23190700
  
  I am rejecting this response because: There is no concrete explanation given. This could potentially be slander if there is no solid evidence.
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 04/17/2025

  On 1/21/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord falsely banned me for child endangerment This is completely unfair. I just got hit with three warnings in the span of a week, but two of them are from over two years ago, and the other was from three weeks ago. How does that make any sense? If those old warnings were actually an issue, why werent they given back when they happened? Instead, they all suddenly show up now like I just broke the rules three times in a row. Thats not fair at allthere was no chance to even learn from them or adjust my behavior. And to make it worse, I opened a ticket about this, but the response I got was cold and didnt even address the main issue. It just feels like Im being punished all at once for things that shouldve been dealt with way earlier, and no one is even giving me a proper explanation

  

  Business Response

  Date: 04/14/2025

  On 4/6/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was unfairly suspended I've spent large amounts of money through some of the services discord provides and have lost it all, I don't want the money back I just want my account back I believe that I was suspended under a false report and I am completely unable to get a response from them since they use AI bots to manage the reports and also respond to the suspension appeals, if there is anyway for my account to get unsuspended I would appreciate it more than anything.

  

  Business Response

  Date: 04/14/2025

  As of 4/14/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a 18+ nsfw server and Im not very active on the app so I turn off my notifications for the app and the next day I go on the app it says that Im permanently suspended for Child Safety. Now I dont know what the server was doing or anything but I wouldnt know because of my notifications being off. I also never talked to any minors or even texted any minors inappropriately. Now after all this happening I go on the support page seeing if I can get unban but every time I make a ticket they have a bot automatically saying that theyll never be able to un suspend my account. Also in my tickets I explain everything but at the end of them I ask for a human to look at it and they never do, it usually be the same bot saying the same thing over and over. And not to mention that ever since I made the tickets, for some odd reason every time I go on their support website, I try to sign in and it doesnt let me. Can yall please help me get my account unbanned as this is an account I had since 2018 with a lot of memories.

  

  Business Response

  Date: 04/14/2025

  As of 4/14/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23188349
  
  I am rejecting this response because: I forgot to add the email for the account. The account email is *********************************************
  
  Sincerely,
  
  ********* ********

  

  Business Response

  Date: 04/15/2025

  As of 4/15/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23188349
  
  I am rejecting this response because: the email for the account is *********************************************
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord laid off a lot of their Trust and Safety team, seemingly replacing it with a bot, Ive had my discord account since 2016 and was wrongfully banned under Child Safety.I've had the account since 2016 and I hope im able to reinstate the account. i got permanently suspended over child safety, i've never posted anything that breaks "child safety"My discord account standing was on "All Good!" I got instantly suspended after this one for no reason,i got suspended permanently and i wanna appeal my account back. please respond this is very important I lost all my friends including one of my friends that passed away, ive got memories of them in the account. , Im a ********************** user from 2016 and this never happened to me before i follow every discord TOS and respect every rule,i do not tolerate this kind of behaviour , nor send text or media real or generated on the platform that portrays children in a sexual manner. In no way would I harm or expose children to these despicable acts, being a victim of it myself. I have people that I have contact only on discord, on that account.I find it troubling that I am unable to appeal it, and when I did, they automatically closed it, marking the tickets as solved and essentially putting me in the spam filter. Although I may have violated their terms of service I have not yet received a human response from them The tracking number is #******** , There are also more that was solved by the ** and automatically being *********'s been up for nearly 2 weeks now and i haven't got any assist or update from a human, to look up for this suspension, that i was wrongully suspended

  

  Business Response

  Date: 04/14/2025

  
  On 4/14/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Discord **** regarding the recent suspension of my account and the lack of communication from their customer support team.On april 5, my ********************** account was temporarily suspended with a notification indicating a violation of child safety policies. I respect and understand the importance of ensuring a safe environment for all users, especially minors; however, I believe that either a misunderstanding has occurred or that the action taken is excessively punitive.Since the suspension, I have attempted to reach out to Discord Support multiple times to request clarification and seek a resolution. Unfortunately, despite my repeated inquiries over the past five days, I have not received any meaningful response or guidance regarding the nature of the violation or the expected duration of the ban.This lack of communication and transparency has not only left me without access to a service I rely on but has also caused me considerable frustration and inconvenience. As a customer, I believe it is my right to receive a clear explanation of the issue and fair treatment regarding any corrective actions.I respectfully request that the Better Business Bureau review my case and assist in facilitating further communication with Discord **** My goal is to understand the exact reasons for the account suspension, the intended duration of the ban, and whether proper procedures have been followed in resolving this issue.Enclosed, please find copies of the correspondence I have sent to Discord, as well as any related documentation or notifications received regarding the suspension.Thank you for your time and attention to this matter. I look forward to your assistance in helping resolve this issue promptly.Sincerely,******* *** Discord username: seyhae ******************** **************

  

  Business Response

  Date: 04/10/2025

  On 4/5/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23185985
  
  I am rejecting this response because:
  I am writing to inform you that I reject the decision made by Discord **** on April 5, 2025, regarding the suspension of my account. According to the communication I received, Discord determined that my account violated their Terms of Service and Community Guidelines, reviewed and confirmed this violation, and has decided not to reinstate my account.
  
  
  However, I strongly believe that this decision was made in error. I have not knowingly violated any of Discords policies and am seeking further clarification on the specific actions or content that led to this conclusion. The lack of clear communication and transparency regarding the violation has left me feeling frustrated and confused.
  
  
  In addition, I would like to inquire about the possibility of creating a new account. If I were to create a new account, would I be at risk of being accused of ban evasion? I would appreciate clarification on whether creating a new account is allowed under Discords policies in cases like mine, or if it would result in an automatic ban for attempting to bypass the suspension.
  
  
  I respectfully request the Better Business Bureaus assistance in facilitating a more thorough review of my case. I am seeking a more detailed explanation from Discord regarding the specific nature of the violation and the evidence used to support their decision. Furthermore, I kindly ask for your help in ensuring that Discord upholds its commitment to fair and transparent customer support processes.
  
  
  I believe that Discords decision was made prematurely or based on incomplete information, and I would like to request a reevaluation of my case with clearer communication. As a customer, I feel that I have not been given fair treatment or an adequate opportunity to respond to the claims made against my account.
  
  
  Enclosed are all relevant correspondence and documentation related to my account and the suspension. I appreciate your attention to this matter and would be grateful for your continued assistance in helping to resolve this issue.
  
  
  Thank you for your time and consideration.
  
  
  Sincerely,
  
  ******* ***

  

  Business Response

  Date: 04/15/2025

  On 4/5/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Complaint Wrongful Account Suspension and Lack of Support To Discord Support,Im filing this complaint because Im extremely upset and deeply worried. Over a month ago, my account was suspended for a so-called child safety violation something I absolutely did not do. Ive been left completely in the dark with no explanation, and no one from support has taken the time to actually help me.Every time I submit a ticket, it gets auto-closed and marked as solved without anyone even looking at it. How is that fair? I feel ignored and completely dismissed by the platform I ********** 15 years old, and Ive been diagnosed with autism and ADHD. Social interaction is difficult for me, and Discord was the one place where I could connect with people comfortably. Ive made real friends there people I cant talk to anywhere else now. Losing them would be heartbreaking.On top of that, Im a yearly Nitro subscriber. I paid good money for a service I cant even access anymore, and it feels like Ive been scammed. Im being locked out, treated like I did something terrible, and no one will even explain why.This situation is seriously affecting my mental health. Im angry, Im anxious, and I feel powerless. I dont want to take legal action, but at this point, Im starting to feel like I dont have a choice if no one helps me. I need my account back before its permanently deleted.Please someone look into this properly. I deserve answers. I deserve to be treated ********* email is ********************** and my Discord username is jessepinkm9n.Sincerely,Topper / *****

  

  Business Response

  Date: 04/10/2025

  On 3/2/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23185738
  
  I am rejecting this response because: I feel like this suspension is really unfair I havent done anything that goes against the **** and support wont even tell me why I was suspended. Im only 15 and Ive been diagnosed with autism and ADHD, so stuff like this is extremely overwhelming for me. I really need to talk to someone from support to figure out whats going on and hopefully get my account back.
  
  
  Sincerely,
  
  Topper Halborg-mller

  

  Business Response

  Date: 04/15/2025

  On 3/2/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23185738
  
  I am rejecting this response because: i still dont understand why i was suspended in the first place and if something happened then it must have been a mistake i really hope someone can help me reinstate my account so i can talk to my friends again.
  
  Sincerely,
  
  Topper Halborg-mller

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended for ban evasion. I had an alt account that was suspended for "child safety" with no reason or evidence given. After a day or 2 my main account was banned for ban evasion. I've had the mai account for much longer and it wasn't created to evade a ban. I was given absolutely no details on what post or conduct resulted in the initial suspension, only a statement that I violated a rule. When I tried to appeal on my main account, It tells me to appeal on the other account with the alleged violation. I've gotten nothing but automated responses with zero detail. I want my account reinstated immediately because there's no reason I should be suspended without warning for something I didn't do. They've said that im temporarily limited for violating TOS but on my side Im permanently suspended, I want my account reinstated

  

  Business Response

  Date: 04/14/2025

  
  On 4/14/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12 days ago, I was permanently suspended for child safety without any extra information (from what I believe to be their faulty moderation AI) which has managed to completely remove my ability to communicate with a great part of my online friends. I've tried communicating with Discord through in-business appeals but it hasn't resulted in any non-bot replies.I wish to be unbanned and also know the reason and message that made me get banned.

  

  Business Response

  Date: 04/10/2025

  On 3/29/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23185632
  
  I am rejecting this response because: I haven't received any PROPER information about what content that I posted was against Guidelines, with the account standing screen not providing any message or screenshot of the issue, along with me having been banned randomly at 4 IN THE MORNING, WHEN I WAS IN BED. This is including how I believe this ban was completely erroneous as I have not had any interaction with literally anyone under 17, being 18 myself, for me to get a 'child safety' suspension due to my little interaction with minors (apart from my 17 year old FRIENDS).
  
  My account has far too much data attached to it for it to even be comprehensible for someone to do those things, since this includes my ID, my phone number, etc. along with the fact that I used that account a lot to play games and store school stuff.
  
  The only things I could believe were the issue, were most likely edgy jokes about pedophiles, but that type of humour is so commonplace in a lot social media (such as Instagram, ******** etc) that I do not think it normally would be able to get banned.
  
  There has also been a surge on child safety bans, noted by multiple Youtubers and Redditors, leading to further doubt about the validity of my ban.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 04/14/2025

  On 3/29/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely suspended from Discord for Child Safety on March 27, I am a 5 year Discord user and it broke my heart when I got permanently suspended. Ive been submitting appeals and all Ive been getting is A.I. automated responses. I need my account back because I have so much stuff on my account, The emails I get from Discord says Im limited, but Im not limited, I am permanently suspended

  

  Business Response

  Date: 04/10/2025

  On 3/27/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23185595
  
  I am rejecting this response because: I dont even know what the h*** I fully did, I was on my PlayStation late in the night and then all of a sudden I get permanently suspended, I know didnt do anything because I never even said anything that would even count for Child Safety I need the account back because theres so much important stuff I need and I have people I talk to and without it I just cant talk to them. I was falsely suspended. And that honestly sets me off.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/14/2025

  On 3/27/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23185595
  
  I am rejecting this response because: I ME I did nothing wrong, I dont know what happened but my account randomly got suspended. I NEED my account back, I havent done anything TO get suspended. Unless someone hacked me and got me suspended or someone went on my computer, it was not ME who Violated our Terms of Service.
  
  Sincerely,
  
  ****** *****