Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024, my Discord account received 2 community guidelines strikes for simply being a member of 2 separate communities. I was not aware that these communities were involved in malicious activity, I was simply invited to the communities and my account remained in them, but I did not use them. The communities were banned off the platform a long time after I joined them, and I was not sent any warning to leave the communities before hand. I contacted Discord to lift these strikes off my account, but they did not respond with a real human. Instead, I received a pre-written response, and my case was closed before I was even given the chance to plead my case. I would like these two community guidelines strikes lifted off my account, as I have not engaged in any form of fraud, and these strikes are false.I believe this is unfair. As a loyal customer since 2016, I should be allowed to speak to a real human about my case. I should not be marked for violating Discord's policies, when I did not, in fact, engage in any policy violations.

  

  Business Response

  Date: 06/27/2025

  As of 6/27/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23518707
  
  I am rejecting this response because:
  

  Hello, I accidentally used the incorrect email in this complaint. The correct email is:

  ********************************

  This is the email attached to my Discord Account which has the community guidelines strikes on it. Thank you.
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 06/27/2025

  As of 6/27/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23518707
  
  I am rejecting this response because:
  

  Hello.

   

  I have attached documentation that I did in fact contact you guys through your ticket system which you did nothing about. The email is ************************ You are not looking at the correct email.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely permanently suspended by Discord off their platform. I have not violated any policies, have done nothing wrong, and believe my suspension should be lifted and my account reinstated. The suspension occurred June 25, 2025.I have tried contacting their support multiple times and have not received a reply from a real human. I received automated responses, without anyone actually looking at my ticket or taking any action. Discord username: nissyn

  

  Business Response

  Date: 06/27/2025

  On 6/27/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint with the Better Business Bureau because my Discord account was wrongly banned for "child safety" reasons. I take this accusation very seriously and know I did nothing wrong. I've tried reaching out to Discord support but havent gotten a clear response or explanation. Im asking for a proper review of my case and for my account to be reinstated if no rules were actually broken.

  

  Business Response

  Date: 06/27/2025

  On 6/27/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended from my main account for ban evasion and previously malicious content. The suspension happened after I sent a link that said "NSFW," but it was just a Ditto dancing video on Discords platform nothing inappropriate at all.I havent done anything wrong, and now even my alt account which I only use to join an 18+ servers that has rules against anything related to children and I am sure they did have rules against it has been banned for child safety off of proxy for the entire server being banned for some reason that I am not aware to. Im super confused and dont understand why this is happening.This all started on May 27, 2025. I just want to get the child safety issue resolved on my alt, and I want my main account to be unsuspended and cleared of the ban evasion. Can I please speak to someone to help get this sorted out?

  

  Business Response

  Date: 06/27/2025

  On 6/27/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23517878
  
  I am rejecting this response because: This is a automated message from a Ai and I am trying to speak to someone real.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 06/30/2025

  On 6/27/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23517878
  
  I am rejecting this response because: this is a Ai response while I have been requesting a actual person
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bonjour,Je suis un client payant de Discord avec un abonnement Nitro. Mon compte principal a t banni pour violation des rgles, ce que je comprends. Cependant, depuis ce ban, tous les nouveaux comptes que je cre sur mon tlphone sont automatiquement dsactivs. Je pense quil sagit dun ban matriel (device ban).Je nai reu aucune explication ****** ni solution de la part de Discord, ce qui mempche dutiliser leur service normalement malgr mon abonnement payant. Jai contact leur support plusieurs reprises de manire respectueuse, mais sans ******** souhaite que Discord reconsidre cette situation ou au moins me fournisse un moyen daccder leur service.Merci pour votre aide.

  

  Business Response

  Date: 06/27/2025

  On 6/25/2025 we responded to the user via ticket #******** with, 
  
  "Bonjour,
  
  Discord a dsactiv votre compte pour avoir enfreint nos Conditions d'utilisation ou notre Charte d'Utilisation de la Communaut. Nous avons examin et confirm cette violation, et nous ne ractiverons pas votre compte.
  
  Vous devriez avoir reu un MP contenant plus d'informations concernant cette violation. Si vous avez des questions sur le comportement qui a entran la dsactivation de votre compte, veuillez vous rfrer la page ****** du compte dans vos paramtres utilisateur.
  
  Cordialement,
  L'quipe Confiance & Scurit de Discord,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23517596
  
  I am rejecting this response because: Discord has not provided any clear explanation and apparently have not reviewed my account as I cannot access it since it has been deactivated.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/27/2025

  On 6/25/2025 we responded to the user via ticket #******** with, 
  
  "Bonjour,
  
  Discord a dsactiv votre compte pour avoir enfreint nos Conditions d'utilisation ou notre Charte d'Utilisation de la Communaut. Nous avons examin et confirm cette violation, et nous ne ractiverons pas votre compte.
  
  Vous devriez avoir reu un MP contenant plus d'informations concernant cette violation. Si vous avez des questions sur le comportement qui a entran la dsactivation de votre compte, veuillez vous rfrer la page ****** du compte dans vos paramtres utilisateur.
  
  Cordialement,
  L'quipe Confiance & Scurit de Discord,". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using discord for many years, and one random day I was banned for absolutely no reason. My roblox account had got hacked from a malicious link the same day, so I assumed I had gotten hacked as well. When I got my account back, it was suspended for child safety, and they had banned every single attempt at me trying to make a new account. Ive lost tons of friends Ive known for decades due to this reason. They have not replied to me in support at all and it has been weeks. This is the ticket number: ******************* My username on the app discord is: soul_taker7

  

  Business Response

  Date: 06/26/2025

  As of 6/26/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23517410
  
  I am rejecting this response because:
  57328308 is actually the ticket number, I am extremely sorry for this miscommunication. 
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 06/27/2025

  As of 6/27/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have been using Discord's service for around 9 years and have been a paid member for around 4 years. (I paid $10 monthly since 2021) My discord username is PrinceYonael and the email associated with it is yonael.****@yahoo.com.I was suddenly banned from their service last night and I sent them an appeal to which they have not given me any information. The ban came through with the reasoning on child safety, but my account did absolutely nothing wrong to warrant this. My account standing was indicated as "All good" which is the highest standing on their *********** makes no sense that my account could go from "All good" to permanently banned and this is very frustrating considering the amount of money and time I have put into their platform.Any help would be greatly appreciated.

  

  Business Response

  Date: 06/26/2025

  On 6/26/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23517354
  
  I am disappointed at the end result but thankful of your efforts at BBB.

  

  Business Response

  Date: 06/27/2025

  On 6/26/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the result was not to my liking but I will accept it.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, My Discord account was recently deactivated after a purported breach of child safety regulations. This ban shocked me greatly since I would never do anything that breaks those rules. Following some research on my side, I found that my computer had been infected with malware for more than two years. I start to think this virus may have damaged my Discord activity or sent unapproved content through my account without my knowledge or intention. I submitted an appeal to Discords Trust & Safety team, but my request was refused without any obvious explanation. I never had the chance to clarify or offer proof. I am appealing for a re-evaluation of the ban with all context. I have since cleaned the virus off my machine and am prepared to completely cooperate to confirm my identity and purpose. For me, this account is rather significant since it records years of meaningful relationships, community involvement, and correspondence. I think this ban was based on a misinterpretation brought on by a security issue outside of my control; a fair and complete review would be very welcome.

  

  Business Response

  Date: 06/26/2025

  On 6/26/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I'm the owner of a discord server with just under ****** users. As far as I know, it is one of the most active servers on the platform despite there being much larger servers associated with brands/video games. We've been around since 2017 and have hosted many major events with public figures, including sitting elected government officials. In 2022, Discord disabled my account with no warning. The email I was given as explanation claimed that I 'maliciously shared personal information', but I know I did not do this. Over the last few years I've tried repeatedly to get them to explain what exactly I did to justify disabling an account I'd been using to network with massive figures for the community but they've never given me an explanation. I have no hope of getting that account back, but the current username is: ************* The issue now is that account owns the server and discord is refusing to transfer server ownership to another admin or to my new account. They've given us no reason for this and we know of recent cases where they have transferred ownership without issue.They've actually told us to just make a new server, which is ridiculous given the tens of thousands of hours of collective effort over the years it's taken to build this one with no big brand to back us and no help from discord(IE, removing us from the server discovery feature with no explanation and refusing to provide an explanation or reinstate access.)As I said, our server has a very active and engaged community. We have nearly ******************** the voice channels 24/7 and hundreds of thousands of messages to filter through and moderate. The server ownership being stuck on a disabled account is extremely detrimental and makes it much harder to manage the community even despite having a moderation team of nearly 100 people. We're being treated unfairly******* ****** ****: ******************************************

  

  Business Response

  Date: 06/26/2025

  As of 6/26/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint:
  
  
  
  I am rejecting this response because: I've attached screenshots including some of the tickets I've submitted over the years regarding both my account being disabled without warning and requests to transfer the server to another admin when I was either not getting responses to those appeals for my account or they were being denied.
  
  The tickets were made from the email address associated with my current account and from the email address associated with my old account that owned the server(*********************
  
  There are many more made my both myself and other server admins because we were desperate to have the ownership transferred. 
  
  I really appreciate your attention to this. Please let me know if there is absolutely anything I can do to help.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 06/27/2025

  As of 6/27/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here dis.gd/contact. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 06/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Thank you for your response. I've opened a new ticket on your support site. The ticket number is: ********
  
  I would greatly appreciate any help you can offer us.
  
  
  
  Sincerely,
  
  
  ******* ******

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint to formally dispute a ban placed on my Discord account during the week of May 29, 2025. According to the notice I received, the reason for the ban was allegedly due to sharing non-consensual adult content. This accusation is completely unfounded. At no point did I share any content that violated Discords Community Guidelines or Terms of Service. Any adult content I shared on the platform was shared with the explicit and informed consent of all parties involved.I believe Discord acted without performing a proper investigation into the context or intent behind the content shared. No warning or opportunity to respond was given before the ban was issued. I have made several attempts to appeal the decision directly through Discords internal support process but have not received a substantive explanation or resolution.Discords decision has resulted in the loss of my communities, contacts, and digital presence, despite my adherence to their policies. I am requesting that Discord re-evaluate this ban with full context and reinstate my account. At a minimum, I request a specific explanation of what content violated their guidelines and why my appeals have not been properly reviewed.Desired Outcome:Reinstatement of my Discord account A clear explanation of the alleged violation and the process used to determine guilt Assurance that users are given a fair opportunity to defend themselves before permanent action is taken Thank you for your attention to this matter. I trust that the BBB can assist in encouraging a fair and transparent resolution.

  

  Business Response

  Date: 06/26/2025

  On 5/26/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23516586
  
  I am rejecting this response because:Dear Discord Trust & Safety,
  
  
  This message is in response to your notification stating that my account was disabled for violating Discords Terms of Service or Community Guidelines. I categorically reject this claim. I did not violate any rule or policy.
  
  
  The reason citednon-consensual adult contentis entirely false. Every piece of content I shared was done so with explicit and informed consent from the individuals involved. There was no violation. This ban is both unjustified and unsubstantiated.
  
  
  I received no specific explanation, no content reference, and no opportunity to respond or appeal meaningfully. The account standing page provides no clarity. This lack of transparency and due process is unacceptable for a platform with Discords scale and influence.
  
  
  Let me be clear: the only appropriate resolution is the immediate reinstatement of my account. I will not accept a vague form letter or silence in place of fair and responsible review. This wrongful ban has caused irreparable harm to my connections and communities, and I expect Discord to take responsibility by restoring access without delay.
  
  
  Please escalate this matter to a supervisor or senior Trust & Safety official if necessary. I am prepared to continue pursuing this through all available channelsincluding formal complaints and public recourseuntil this unjust action is corrected. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/27/2025

  On 5/26/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23516586
  
  I am rejecting this response because:
  To Whom It May Concern,
  
  
  I am following up on my original complaint regarding Discords unjustified ban of my account, which occurred the week of May 29, 2025. I have now received two responses from Discord Trust & Safety. Both were generic form letters stating that my account was disabled for violating their Terms of Service or Community Guidelines. Neither message contained any actual explanation, evidence, or opportunity to dispute the accusation. My account was banned under the claim of non-consensual adult contenta claim I firmly deny.
  
  
  I have not violated any of Discords rules. All content shared had explicit, informed, and documented consent from the parties involved. Discord has provided no proof, no reference to specific content, and has refused to engage in meaningful dialogue. The account standing page they reference contains no actual evidence or details.
  
  
  To make matters worse, they marked my support ticket as solved while refusing to review the issue in good faith or offer any opportunity for correction.
  
  
  I respectfully request that Discord be held accountable for:
  
  
  Failing to provide specific information regarding the alleged violation;
  Denying me due process and the opportunity to appeal effectively;
  Wrongfully banning an account without investigation;
  Closing communication and ignoring formal rebuttals.
  
  
  
  
  I am requesting immediate reinstatement of my account and a formal apology. This is a case of wrongful enforcement and lack of transparency on the part of Discord, and it sets a dangerous precedent for platform accountability.
  
  
  
  Sincerely,
  
  ****** ******