Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is due to my account being wrongfully suspended, and I think that this decision should be reconsidered. This suspension happened on Thursday 26th June 2025.I have submitted a ticket to discords support team, however I would appreciate some sort of human response.I have a lot of memories, friends and family that I am only connected on via my account.I have also spent my own money on this account only recently, and have since received 2 wrongful discord suspensions.

  

  Business Response

  Date: 06/27/2025

  On 6/27/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i got banned for saying some jokes with the word "CP", i want to get unbanned because nothing was real, all was joke, i use discord a lot to talk with irl friends, make friends, etc.i was only @ a bot that wasn't responding (was a bot that if you talk @ him, he would @ you responding) and said that because i dont ******* other account ********************* got banned for ban evasion and if its possible to get back that one, please.i hope getting unbanned, i regret what i did, im sorry.(i contacted one time support talking less with no context, and i didn't get unbanned, screenshots are in spanish)

  

  Business Response

  Date: 06/27/2025

  On 05/29/2025 we responded to the user via ticket #******** with, 
  
  "Hola,
  
  Discord ha deshabilitado tu cuenta por infringir nuestros Trminos del servicio o Directrices comunitarias. Hemos revisado y confirmado esta infraccin, y no restableceremos tu cuenta.
  
  Deberas haber recibido un mensaje directo del sistema o un correo electrnico con ms ********** sobre lo ocurrido. Si tienes alguna pregunta concreta sobre qu comportamiento caus la deshabilitacin de tu cuenta, consulta ese correo electrnico.
  
  Saludos,
  Equipo de confianza y seguridad de Discord,". 
  
  The ticket is now closed.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23520073
  
  I am rejecting this response because:
  discord uses bots to review all tickets, I wrote on the ticket that it was all a joke, nothing was real.

  I also want you to respond with something different than the same message, I want my account back.
  Sincerely,
  
  Blwe Fr

  

  Business Response

  Date: 06/30/2025

  On 05/29/2025 we responded to the user via ticket #******** with, 
  
  "Hola,
  
  Discord ha deshabilitado tu cuenta por infringir nuestros Trminos del servicio o Directrices comunitarias. Hemos revisado y confirmado esta infraccin, y no restableceremos tu cuenta.
  
  Deberas haber recibido un mensaje directo del sistema o un correo electrnico con ms ********** sobre lo ocurrido. Si tienes alguna pregunta concreta sobre qu comportamiento caus la deshabilitacin de tu cuenta, consulta ese correo electrnico.
  
  Saludos,
  Equipo de confianza y seguridad de Discord,". 
  
  The ticket is now closed.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23520073
  
  I am rejecting this response because: bot responding, no human
  

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was suspended from Discord off their platform. I don't make particularly crude jokes, and I have no friends who are minors.I haven't done anything wrong and I believe my suspension should be lifted and my account reinstated. This suspension occurred during late June of 2025. I woke up the morning of the 22nd to find my account banned when I'm aware I had done nothing wrong. No reason was listed in my ban, nor was there anything mentioned in my account standing. When I filed for an appeal, it said there would be more details on said account standing, or I would have an email telling me what I did wrong, with neither of these existing. I tried making tickets for my appeal, but only faced automated responses from robots, with not a single human looking at my ticket or taking any action. Thank you.

  

  Business Response

  Date: 06/27/2025

  On 6/27/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If another situation ever happens of the sort, though, I will not hesitate to contact the better business bureau again. Thank you.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suspended from discord on the grounds of "financial scams", despite never partaking in any behavior of that magnitude ever in my life, i was not trying to act with malicious intent nor was i intending to act with malicious intent, i was not trying to scam someone nor was i intending to scam someone, i was trying to verify to a trusted friend if the scam i had come across was suspicious and if it was an attempt to get my account hijacked or worse, I strongly believe it was a false report caused by failure to respond accordingly.Therefore, i believe i should have my ban lifted, as i had done nothing wrong in this situation.Sincerely,******* *******

  

  Business Response

  Date: 06/27/2025

  On 6/27/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23519918
  
  
  
  I am rejecting this response because: You gave me the same response as you did through my personal email, I politely ask that my ban be lifted, and i won't bother you again until further notice
  I was banned on the grounds of "financial scams", but i can assure you that i did not and *was* not trying to scam the person in question who filed the report against me, i have repeated a few times now, that i was not at all acting with the intent to harm, or the intent to steal, i was trying to verify and confirm if the scam in question was suspicious, so we, i mean you, can handle this the easy way, lift my ban and i will walk off satisfied, refuse to do so and i might have to resort to desperate measures in desperate times as these.
  
  
  
  Sincerely,
  
  
  
  Donovan Ortloff

  

  Business Response

  Date: 06/30/2025

  On 6/27/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23519918
  
  I am rejecting this response because: Hello Discord Support,
  I hope this message finds you well. Im writing in regard to a recent action taken against my account  which was suspended on the grounds of "involvement in financial scams."
  I want to sincerely clarify that I did not engage in any behavior with malicious intent, nor was I attempting to violate Discords Community Guidelines or Terms of Service. If any of my actions came across as suspicious or against the rules, I assure you it was unintentional and due to a misunderstanding.
  
  I had received a suspicious message and asked a trusted friend for their opinion, not realizing this could be flagged under financial scams.
  I take Discords rules seriously and have always strived to use the platform responsibly. If there was a specific incident or message that triggered this action, I would appreciate the opportunity to better understand what happened and work toward resolving it. I am open to correction and willing to comply with any necessary steps to regain access or restore trust.
  Thank you for your time and consideration. I kindly ask for a review of my case and hope for a chance to clarify or appeal this action.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Im ******, and Im a voice actor from *****, Im 19 years old.Discord just banned my account for no reason. Supposedly, the ban reason is Ban evasion, but thats something I never did and I would never do and I havent ever been banned before also. This is just downright unexplainable. How did I get banned if I did nothing wrong? I got banned from friends servers jokingly before, and tried to join back again as a joke, but thats it. Nothing serious.I need to get my account back as soon as possible, as I have acquaintances abroad with health issues added as friends on Discord only, and losing contact with them would mean not knowing if something happens to them, which keeps me sad and stressed all dayPlease, help me, I gotta solve this problem soon. Thanks in advance. Im really worried of losing my only account all my online memories would be forever ******* Discord username is:froxda

  

  Business Response

  Date: 06/27/2025

  We are currently experiencing a higher than usual ticket volume. As of 6/27/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23519863
  
  I am rejecting this response because: I demand an immediate solution from Discord against my unjustified suspension.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/30/2025

  We are currently experiencing a higher than usual ticket volume. As of 6/30/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I understand that my suspension should be lifted and my account reinstated.This suspension had occurred in around March 10 of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 06/27/2025

  On April 22, 2025 we responded to the user via ticket #******** with, 
  

  "Hello,
  Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
  Sincerely,
  Discord Trust & Safety". 
   
  The ticket is now closed.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal complaint against Discord Inc. Me, alongside many members of my online community are disgusted by the recent actions of discord that clearly are targeted and cause only harm towards the community: 1. The removal of the "bot" (a script named "Ro-Cleaner") that automatically bans users in known NSFW "condos" servers that were made for Roblox (a kids game rated 7+ by PEGI). This bot was made to protect children from grooming, and was banned for no apparent reason. 2. Me and my community got warnings (resulting in my permanent ban). Me and my community, we are minors, and we made a server to bring us together. This server got banned for "child endargement" even if there was no such actions ever implied in our community. Me and my community, take this as a targeted action. 3. My account getting "Hacked". Recently, my account got "Hacked" on Discord and sent fraudulent links to everyone in my Personal messages and servers. I suspect this happened because of the numerous "Apps" Discord forces on you (sometimes adding me back to servers against my will). I am frustrated as discord didn't flag this log in as fraudulent (as it was in a different region), didn't lock my account, didn't attempt to delete any of the messages sent, all Discord did was remove some permissions and give me a warning, leading to my permanent ****** conclusion, Discord **** is a company that breaches privacy, endangers children and bans the wrong people and isn't safe (apps could cause password breaches) all for income (servers that get "boosts" provide income for discord). I alongside many others are disgusted by these actions and urge people to switch apps and use an alternative (such as teamspeak and snapchat).Untill Discord fixes all of these ill will actions, my complaint will stand against Discord. Thank you, Sincerely, *****

  

  Business Response

  Date: 06/27/2025

  As of 6/27/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23519273
  I am using a different email. The email associated to my Discord account is: **************************************
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/30/2025

  As of 6/30/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was wrongly and permanently suspended from Discord on June 16, 2025, for allegedly violating their Child Safety policy. The accusation is extremely serious but I was never shown what content led to this action. I have never participated in anything that would violate this rule, and the ban has been emotionally devastating.Discord has only replied with automated responses (Ticket #********), stating that my account will not be reinstated. No one has explained what I did. The "Account Standing" page just states that content was removed but it doesnt explain what it was, when it happened, or how it broke any rule.Ive pleaded for a human-led review. Ive asked to see the content, get a real explanation, or simply be allowed to understand and respond. But Ive only received robotic template replies.Discord was part of my everyday life. I used it for school, community, and friends. Being banned without context and for such a heavy accusation feels like Ive been abandoned. I trusted Discord, and now Ive been locked out by an unfeeling system.All Im asking for is a fair review by a real person. I should be allowed to defend myself. I should be given an explanation, not dismissed without detail. Discord's own TOS mentions warnings and the importance of context but I was given neither.Please assist me in receiving a genuine review and a fair ************* Discord email is: *********************** Username: leley3831 Discord ID: ****************** Please dont let Discord brush this aside with impersonal bots and zero accountability. If they truly support fairness and user safety, this starts with treating people like me with empathy, answers, and respect."I've attached all the relevant screenshots and documents as well.

  

  Business Response

  Date: 06/27/2025

  As of 6/27/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23519038
  
  I am rejecting this response. because:
  In my original complaint, I clearly stated that the email associated with my banned Discord account is ************************ This was not hidden or omitted it was included explicitly to assist in identifying my account and verifying my identity.
  It is inaccurate for Discord to now claim they can find no record of communication when my original BBB complaint contained this information directly, along with my Discord username (leley3831) and user ID ********************.
  Moreover, I have submitted multiple support tickets through their system, including Ticket #********, which received only a generic automated response stating my account will not be reinstated with no evidence, context, or explanation provided. That ticket is closed without resolution.
  I have already gone through Discords support portal. I am asking for a real, human-led review of my case, not a circular redirect back to a system that has already failed to provide due process.
  Please ensure Discord directly addresses the issue and account referenced above, rather than deflecting with vague system limitations. I remain open to resolution, but only if Discord engages with my complaint honestly and thoroughly. I have been extremely patient and cooperative throughout this process. However, being falsely accused of a serious violation without receiving any explanation or evidence has been deeply distressing. I am not asking for special treatment only for fairness, transparency, and a real chance to clear my name. Discord must take responsibility for its enforcement actions and treat users with the respect they deserve.

  
  Sincerely,
  Arib *******

  

  Business Response

  Date: 06/30/2025

  As of 6/30/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/01/2025

  Complaint: 23519038
  I am rejecting this response because:
  Discord continues to claim that they can find no record of communication with my account, despite the fact that I explicitly stated the correct email address associated with the banned account: ************************ This email was included in both my original complaint and my follow-up response, along with my Discord username (leley3831), user ID ********************, and the ticket number (#********) I opened through their support system.
  I have already used Discords support portal multiple times. The only responses I received were automated template messages not a single one from a real human. This includes the message closing my ticket without ever giving me any explanation of what I allegedly did wrong.
  Repeating the same copy-pasted reply and referring me back to a system that has already failed me is not a resolution. It is avoiding accountability. I am asking for a real, human-led review of my case and a specific response to the serious false accusation made against me.
  All I want is fairness, transparency, and the chance to clear my name. Discord has failed to provide that. Until a real person from their team addresses the information Ive submitted, I do not consider this complaint resolved.
  Sincerely,
  Arib *******

  

  Business Response

  Date: 07/03/2025

  As of 7/1/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely and permanently suspended from Discord on June 16, 2025, for allegedly violating their Child Safety policy. The accusation is extremely serious but I was never shown what content led to this enforcement. Ive never engaged in behaviour that violates this rule, and the ban has been deeply traumatizing.Discord has only responded with automated messages (Ticket #********), saying my account will not be reinstated. No one has told me what I actually did wrong. The "Account Standing" screen only says one or more pieces of content were removed but it doesnt specify what they were, when they were posted, or how they violated any rule.Ive begged for a human review. Ive asked for access to the alleged content, for a detailed explanation, or any chance to clear my name. Ive received nothing but form responses.Discord was part of my daily life. I used it for school, friendships, and community. Being banned without a clear reason especially for something so serious feels like a betrayal. I trusted Discord, and now Ive been silenced and judged by a system that doesnt even let me understand what happened.All I want is for a real person to look at my case. I deserve a chance to defend myself. I deserve an explanation, not a vague automated shutdown. Discord's own Terms of Service state that users may receive warnings, and that context matters but I was given no context, no warning, and no justice.Please help me get a real human review and the chance to make this right.The email I have used for the discord is *********************** The discord username is: leley3831 the discord id is: ****************** Please do not allow Discord to silence me with automated messages and zero accountability. If they truly stand for fairness and user safety, they need to do better and that starts with responding to complaints like mine with humanity, clarity, and care.

  

  Business Response

  Date: 06/27/2025

  As of 6/27/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account (@***** with ********************** banned for "Child Endangerment/Safety Issues". I have been provided no context for my ban whilst other users have been shown what they have been flagged for. I have been receiving replies from an automated bot which has been less than helpful. I've now hit a dead end where I have no resources to help me resolve this issue and just wish to have access to my friends again.

  

  Business Response

  Date: 06/27/2025

  On 6/27/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23518716
  
  I am rejecting this response because this response appears to be another copy and paste of previous messages I have received from their auto response. I have yet to receive any evidence of me breaking the rules on Discord.
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 06/27/2025

  On 6/27/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.