Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July 30th 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/01/2025

  On 8/1/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23685103
  
  I am rejecting this response because: This is Another Automated Response and non human after multiple attempts to have a human response and review the case the ban and suspension is unfair and unjust and advise to reinstate the account as I never got proof or evidence that I broke said guideline and no human is actually reviewed the case. Just Ai Bots copying and pasting same thing please understand that if you would actually look at the case I never sent or said anything that broke tos and you know it because I never got a evidence or proof I advise to rule in my favor of reinstating the account.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 08/01/2025

  On 8/1/25 we responded to the user via ticket #******** with, "Hello,
   
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
   
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
   
  Sincerely,
  Discord Trust & Safety". 
   
  The ticket is now solved.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23685103
  
  I am rejecting this response because: a human has not emailed me with the proof or evidence that I broke the tos child safety still automated replies I would sincerely hope you actually have someone email me a human support member with proof and evidence I broke this tos and or reinstate the account the ********************** system is heavily Ai based and reject that I actually broke the tos I dont want to do arbitration I know I did know send or say anything that would break the child safety ban it is claiming it is frustrating dealing with bot replies and copy pasted replies 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform. I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This suspension had occurred in around July of 2025

  

  Business Response

  Date: 08/01/2025

  We are currently experiencing a higher than usual ticket volume. As of 8/1/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Sot

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My Discord account with username "tciy", has been placed in a limited state because a server I joined violated Discords rules. I did not post, chat, or engage in any activity on that server, yet my account was impacted.I submitted an appeal through the Discord app but have not received any response. I am contacting you using the verified email address associated with my Discord account and requesting help in getting this reviewed and my account restored to normal.I have attached two screenshots:1. The notice showing my account limitation.2. The message from Discord about the violation.Thank you for your assistance.

  

  Business Response

  Date: 07/31/2025

  As of 7/31/25 we can find no record of communication in our ticketing system regarding this issue with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 07/31/2025

   
  
  
  I am rejecting this response because:
  i used verified email address associated with my discord account "tciy" to appeal but they said that they couldnt find records.
  

  

  Business Response

  Date: 08/01/2025

  On 7/31/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23681462
  
  I am rejecting this response because: i requested appeal for them to review my account and the violation but they re telling me something different i already know about.
  

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed the email address on my Discord account from ********************************** to ********************* Shortly after that, my account was permanently banned.What I didn't know at the time is that the new email had been previously used on a different Discord account - one that belonged to my brother, which had been banned earlier. I had no connection to his actions, and this was an honest mistake.I had already verified my identity with Discord before (by uploading my government ID), and my account had been in good standing ever since. I have never received any warnings or strikes after that, and I've always followed Discord's Terms of Service.I would like Discord to review this case and understand that the email change was not an attempt to bypass any bans, but simply a mistake. I am more than willing to provide proof again, if necessary.

  

  Business Response

  Date: 07/31/2025

  As of 7/31/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23680337
  
  I am letting you know that i've opened the Ticket on your Website and currently waiting for response.

  I require quick action, since i don't want this account deleted

  The ticket ID is following: ********

  Everything is Documented there.
  
  Sincerely,
  
  ****** **********

  

  Business Response

  Date: 08/01/2025

  As of 8/1/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23680337
  
  I am rejecting this response because:
  I have attached Proof that there is an open Ticket.
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July 30th of 2025. 3:00pm+I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/31/2025

  As of 7/31/25 we can find no record of communication regarding this issue in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23680175
  
  I am rejecting this response because: i requested them to review my case via their request a review this case button. And how come that didn't create a ticket instantly, that just means the ** rejected it instantly. That's why i want a human contact
  
  Sincerely,
  
  Romyjie *****

  

  Business Response

  Date: 08/01/2025

  On 7/30/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23680175
  
  I am rejecting this response because: They didn't answer any of my question regarding why was i banned and how i violated their ToS, their ban didn't show anything for me. Except the fact that i broke ToS. I've been on their platform since 2016. And have been a paying customer since 2018, i deserve answers. And i want my account reinstated.
  
  Sincerely,
  
  Romyjie *****

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the target of group harassment and hate, my discord account was leaked to a large group of people who decided to call me slurs, threaten me, and mass report my discord account that *** had for years. I would at least like to talk to a human being about my case.

  

  Business Response

  Date: 07/31/2025

  On 7/11/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23680002
  
  I am rejecting this response because:
  My account that Ive spent over hundreds in nitro, thousands of hours maintaining and chatting, does not deserve to get taken down because of comments that I cant even see. I had my account taken down before I could even see the reports. If I could get even one of the reports taken down and my account reinstated, even if it is extremely limited and warned, I would be happy. I have had it for YEARS, I have documents, family members, receipt's, and memories that I would greatly appreciate getting back. I was mass reported and harassed, my information threatening to get leaked, and to have my account that Ive had for years taken down because of a group of people mass reporting seems completely unfair.

  

  Business Response

  Date: 08/01/2025

  On 7/11/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23680002
  
  I am rejecting this response 
  

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Discord is ignoring my request to lift the suspension on my account. I was falsely reported as underage due to a foolish joke, which led to my suspension. Initially, I was hesitant to respond because I thought the situation was ridiculous (a decade-old account with an active Nitro subscription). However, I eventually sent the required photo, including my face, username, and ID (Ticket ID #*********. After that, Discord closed and marked my ticket as "solved" without a response, and my account remains suspended. Any attempt to reopen the ticket results in it being closed without a reply. This issue began over three weeks ago. More importantly, the image I sent is still available for download on their site, despite their claim to protect my privacy and delete the image after review. I request that Discord review the ticket mentioned above, reinstate my account as soon as possible, delete the image containing my personal information to protect my privacy, and address this matter urgently, as my account is scheduled for deletion in one week.

  

  Business Response

  Date: 07/31/2025

  On 7/31/25 we responded to the user via ticket #******** with, "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Dvid Gl

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19, 2025 my discord account was banned for posting "non consenual ADULT content"I was falsley reported by someone in a server I was in and Discord permanently suspended my account. When attempted to contact Discord support to make an appeal, my appeal response was met after 2 weeks of waiting by a AI bot who only said that the decision was upheld. I am filing this BBB complaint to demand more accurate answers from Discord AND to get my account back.

  

  Business Response

  Date: 07/31/2025

  On 7/31/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23677002
  
  I am rejecting this response because: the respnse was from an AI bot and the language is unclear. One response has the bot saying account disabled, 2nd response is saying that the account is limited. I am requesting to talk to a human member of the Discord team with regard to this issue.
  
  Sincerely,
  
  Maiwand *****

  

  Business Response

  Date: 08/01/2025

  On 7/31/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23677002
  
  I am rejecting this response because: it is the same AI Bot response that I've been getting before and I want to speak from an actual person. If Discord cannot reinstate my account can they outright delete it then?
  
  Sincerely,
  
  Maiwand *****

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2025, my Discord account *********************** Tag: __michi) was wrongfully disabled without any detailed explanation or prior warning. I received no information regarding the reason for the suspension or the duration of the action taken against my account.Immediately after this occurred, I submitted a support ticket through the official Discord support system (Ticket ID: #*********. As of today, I have not received any response or acknowledgment from Discord's support team.I have maintained a perfect standing on my account for over 7 years. During this time, I have been a consistent Nitro subscriber and have purchased multiple cosmetics, totaling well over $350. I have always adhered to Discords Terms of Service and Community Guidelines, reporting inappropriate content and behavior, to keep the community clean and welcoming for others around ***** addition to the financial investment, I have also built a network of important business-related contacts over the years through this account. These connections are vital to my ongoing professional communications and projects. I also have files and data saved within private messages and servers that are now inaccessible due to this sudden suspension. Losing access to these materials and relationships would result in real personal and professional harm.Given my clean record, the sudden and unexplained nature of this ban is deeply concerning. I believe this action was taken in error and I respectfully request the following:-A prompt review of my account and a full explanation regarding the nature and reason for the suspension.-A response from an actual human representative rather than an automated message.-If the ban is not lifted, a full refund for the amount I have spent on the platform, totaling over $350.I believe this situation reflects poor customer support and a lack of transparency, which is not acceptable from a company of this size and scope.Sincerely,******* ******.

  

  Business Response

  Date: 07/31/2025

  We are currently experiencing a higher than usual ticket volume. As of 7/31/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23675064
  
  I am rejecting this response because:                                                                                                                                                                                                                                                                                                                       

  My account was disabled without clear explanation, and all communication from Discord has been automated or non-responsive. I filed this BBB complaint to receive a human-reviewed resolution, not a generic update. I am requesting a clear explanation for the account action, a timeline for resolution, and communication from an actual support agentnot an automated system. If this is not addressed promptly, I may consider legal action, as I have lost important business-related contacts due to the account being disabled.
  Please keep this complaint open until these concerns are properly addressed.

   Sincerely,

  
  ******* ******

  

  Business Response

  Date: 08/01/2025

  We are currently experiencing a higher than usual ticket volume. As of 8/1/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23675064
  
  I am rejecting this response because:

  Ive now received the same automated response multiple times, with no actual review of my support ticket on the official Discord website or here. This lack of real communication is unacceptable.
  I filed this BBB complaint to receive a human-reviewed resolutionnot repeated generic emails. Im also losing access to important business-related contacts.
  Please keep this claim open until a real person addresses my case.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I got falsely suspended by Discord off their platform. I got suspended off Discord on July 26th, 8:07 PM. Earlier that day I was attempting to report someone to Discord for saying they'd paralyze and **** my baby sister, He is 16 years old. But I guess they don't check deleted messages. He removes me from the group chat for trying to expose him, a friend adds me back and then a 5 minutes later I get suspended for "child safety". Despite me never saying anything predatory or anything that corresponds with this reason. I believe I haven't done anything wrong and I believe my suspension should be lifted, and my account reinstated. But when I attempt to try to appeal the suspension, instead of giving me a real human to talk to me, they give me AI. I forgot to mention that they didn't give me evidence of what I said that broke their terms of services.

  

  Business Response

  Date: 07/31/2025

  On 7/31/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zyair ********