Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complainant Name: ***** ***** Business Name: Discord ************ Address: ************************************************************* Date of Incident: 21.09.2025 Complaint Details:My Discord account (username: swnufi) was suspended on (21.09.2025) for alleged violations of Discords Child Safety policies. I strongly believe this action was taken in error. I have never engaged in any activity that violates child safety rules or Discords Terms of Service.I immediately reviewed Discords Community Guidelines and Terms, and there is nothing in my conduct that warrants a suspension of this nature. I submitted an appeal through Discords official process on [date you appealed, if applicable], but have not received a satisfactory response.Desired Resolution:A thorough review of my account by *********************** ************** team.Written clarification of the specific reason for the suspension.Restoration of my account if no valid evidence supports the violation.I am requesting the BBBs assistance in facilitating a fair and transparent resolution to this matter.

  

  Business Response

  Date: 09/23/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 09/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Complaint is being filed because I was falsely suspended by Discord off of their platform.I haven't done anything wrong and I believe my suspension should be lifted and my account reinstated This Suspension had occurred around September 14, 2025.I tried making multiple tickets with discord support, but I haven't gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 09/22/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/20/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/22/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:09/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gathered evidence that a girl was posting crimes on discord, but the company decided to ban me because I had printed her crimes, she continues to create other accounts and I was permanently suspended unfairly

  

  Business Response

  Date: 09/20/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  User ID: ******************* Username: @wrathwavemusic.hello, i am writing to demand a human review on my case (appeal number #*******************) so i can get my account ban lifted. i didn't do anything wrong and i value my friendships and relationships i've built on this platform. i miss my friends very much and i would like for you to lift my account ban. i had gotten my ticket marked as "solved" without a human response. i demand a human response and my account ban lifted.

  

  Business Response

  Date: 09/20/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/21/2025

   
  Complaint: 23910952
  
  I am rejecting this response because: I demand a human review and I do not consent to a bot reviewing my case. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 09/23/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23910952
  
  I am rejecting this response because:

  Again. I don't consent to a bot replying to my case and i demand a human review. I am disgusted with today's support systems. Get a real human and get me unbanned please.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action. They never gave a reason either.

  

  Business Response

  Date: 09/20/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Discord ***************** account was recently disabled for alleged violations of the Terms of Service and Community Guidelines. I want to make it clear that I did not knowingly engage in any behavior that would break these rules. At the time of the alleged violation, I did not have access to my device, and I was not active on Discord for a couple of weeks. This makes me concerned that my account may have been compromised or misused without my knowledge.I can only guess what might have triggered this actionpossibly a picture or some other activitybut I cannot say for certain, and I may be mistaken. Because of this, I respectfully ask for a proper review and clarification of the specific reason my account was *********** ticket (#********) is still open, and I give full consent for ************** to review my prior messages and activity to confirm my innocence.Discord is an important way for me to stay connected with friends, and I would greatly appreciate the opportunity to resolve this matter fairly. Please reconsider the decision, or provide the details I need to properly address the situation.Thank you for your time and understanding.

  

  Business Response

  Date: 09/20/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/20/2025

   
  Complaint: 23908698
  
  I am rejecting this response because:
  
  how do I prove to u that I didnt violate am demanding a human 

  

  Business Response

  Date: 09/23/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23908698
  
  I am rejecting this response because:
  
  how can I prove am innocent

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord's auto moderation has been a pain for my account and my friends lately.I was falsely banned for "child safety" and although there was no violation to the guidelines, discord ignores my proof and sends me the same auto replies from ***************, I provided three screenshots that further assist my case for why I was falselt banned. 1st screenshot: One of my friends getting a dm from a person telling them of the group that not only abused discord api to ban me, but other people.2. A picture of me holding my legal dominican ID, showing I am 20 years old.3. The message that was spam reported to get me banned, even though it was said to a 24 year old, and the guidelines dont say anything against calling your 24 year old friend your boyfriend.I ask for my ban to be unlifted due to the simple fact it was unfair and unnecessary. I have been a discord guideline abiding user and continue being that way.

  

  Business Response

  Date: 09/20/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Discords handling of my ********** account (MrPowerGamerBR User ID: ******************* was permanently banned due to messages taken out of context. These messages were sarcastic replies and critical commentary during a conversation, but when isolated, they look misleading and inappropriate. Discord removed the original messages, so the context is no longer visible.I strongly believe this was a disproportionate action. I have never engaged in harmful behavior or shared prohibited content on the platform. For years, I have been a trusted community member and the developer of the ******* bot, one of the largest Discord bots in ******, serving millions of users. This ban not only affects me personally, but also negatively impacts thousands of communities that rely on my work.I have tried appealing directly to Discords support, but only received automated responses, without a clear review of the full situation. This has left me with no transparency or fair resolution process.I am respectfully asking the Better Business Bureau to mediate this case, so Discord can review the context properly and provide a fair and proportional outcome.

  

  Business Response

  Date: 09/20/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The resolution had already been achieved after the complaint was submitted but before Discord's response, however this was more likely done after I got a lot of pressure from both my partners that work with Discord and other users on the platform, which this was only possible because I have a large application on Discord.
  
  I don't think that a normal user could've gone this far like I did.
  
  Sincerely,
  
  ******** ****** Malaman ******

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello im here to say that I haven't heard from discord or it's support and they are not helping me with my issue which is that im currently suspended they clearly won't tell me the issue im not sure if I have gotten hacked or if this is a false ban all I want it my original account back

  

  Business Response

  Date: 09/20/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/20/2025

   
  Complaint: 23906315
  
  I am rejecting this response because: Discord gave me a Bot response. Like they always do

  
  
  Sincerely,
  Pugdude

  

  Business Response

  Date: 09/23/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23906315
  
  I am rejecting this response because: its just another automatic response 

  Sincerely,
  
  Pug