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Intelius.com
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intelius.com has 8 locations, listed below.

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    Customer Complaints Summary

    • 371 total complaints in the last 3 years.
    • 179 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intelius offers removal of personal data from their site but I've contacted them many times to remove my data for safety reasons and it remains online. I've gotten a few boilerplate responses saying they need more info to verify my identity. I provide that and the circle starts over again. Even if a report cannot be purchased, my data must be removed from the sites. (My name, age, locations and relative MAY be listed in Intelius site cache. ****** shows me the data is still live on the site.) See URLS listed in attached screenshots. Here they are too.**************************************************************************************************************************************** ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************** **************************************************************************************************************************************************************************************************************** Thank you for your help.

      Business Response

      Date: 02/14/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 02/27/2023

      Thank you for your follow up. I have not closed out this complaint because Intelius removed most of my data from its site, but not all. They still have a few URL's to go on one of their related sites. They got in touch with me and I responded as such. But my email got an autoresponder email saying they would get to it in 10 days. If you can reach out to them again to speed things up, that would be helpful and greatly appreciated. 

      The info I've asked them to remove is below:

      ****************************************************/
      ****************************************************/
      ************
      ************

      Thank you.
      ***************************

      Business Response

      Date: 03/02/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      remove my information. you're not making it simple to opt out. i need help but you never reply.****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

      Business Response

      Date: 02/13/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *********************, ID ********. 

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to validate the report with the information provided to the Better Business Bureau and have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Data brokers like Intelius are a public nuisance. I don't know what service you think you are providing by publicly posting personal details including address, home phone number and ************** data online. This puts seniors at risk. It is completely unethical and disgusting. In order to suppress your information, Intelius asks you to sign up for an account. It is free, but this is nonsense. I don't want an account or any sort of relationship with Intelius. How about don't post people's information against their will? Please remove the data from ******************************* at the following link: ********************************************************************************************************************************************************************************************************************************************************

      Business Response

      Date: 02/13/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *******************************, ID ********. 

      Inteliuss information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were able to validate the report with the information provided to the Better Business Bureau and have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:02/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase Intelius service for a back ground check which I need for my work. Upon reviewing my report it is not even close to accurate. It lists employment that I've never had, addresses where I've never lived, homes I've never purchased, didn't find any criminal history report (which was one of the main reason I purchase I needed to have the exact dates for ******* I had) Spouse was wrong, they didn't even get my race correct. It was missing 90% of my employment history, with only a couple accrue jobs listed. They listed my brothers and sisters but per there report I'm related to about 25 other people I've never heard of.On and on and on ..It's like they just took some random information and put it together on a report.

      Business Response

      Date: 02/10/2023

      Dear **********************,

      This response is in regards to the consumer complaint from ***********************, ID ********.

      Intelius is a public records search service. The information Intelius provides is gathered from public records and publicly available information via local, state, federal and other agencies. Per the Terms of Use, which ******************** agreed to when he purchased his subscription plan, Intelius will use commercially reasonable efforts to deliver the information you requested through the Companys *******************************; provided, however, you accept all information "AS IS." You acknowledge and agree that Intelius obtains its data from third-party sources, which *** or *** not be completely thorough and accurate, and that you shall not rely on Intelius for the accuracy or completeness of information supplied through its *******************************. Without limiting the foregoing, the criminal record data that *** be provided as part of the Companys ******************************* *** include records that have been expunged, sealed, or otherwise have become inaccessible to the public since the date on which the data was last updated or collected. You understand that you *** be restricted from accessing certain information and services which *** be otherwise available.

      As noted in the Terms of Use, we also prohibit the use of the Intelius website for any business purpose, which *** include but is not limited to, employment screening, tenant screening, or credit checks.

      Based on information supplied in his complaint, we have determined that ********************** membership subscription was not being used in accordance with our Terms of Use. We have cancelled and refunded his subscription account in full. This refund will be processed back to his PayPal account within the next 3-5 business days, per PayPals internal refund policies.

      Please do not hesitate to contact our customer service department at ************ with any further questions.

    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MEMBER ID: ********* with this company I used their company services back in May have 2022 the charge should have been .99 but instead I was charged over $12 I immediately called and told them I wanted to service canceled since i no longer needed it. I assumed it had been done I guess that was my 1st problem, I called repeatedly asking them to cancel this This account but which they never did. I had originally bulled the charge on a credit card of which I had also given one to my daughter, on that credit card I had auto pay established so I didn't even think twice when my auto payments were coming out on a monthly basis assuming that these were charges my daughter was using the card. this week for some reason I logged in to look at my account and behold Intelius has been billing me all along I have filed a complaint with my credit card company I reported my card lost and stolen becausehat seems to be the only way I can stop them from charging but I would like them to reverse all those charges as you can see and it can be verified I never logged in to a the intelius account since May 2022 or did anything other than that 1st time that I accessed it.

      Business Response

      Date: 02/07/2023

      Dear ***********************************,


      This response is in regards to the consumer complaint from ******* ******, ID ********.


      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.


      Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  


      As a courtesy, we have cancelled all memberships and refunded ******* Reginas account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

       

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:02/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Peopleconnect.** (formerly known as The Control Group) runs the websites PeopleFinder, ***********, intelius,****************,Ive tried with no response to have my personal information deleted accross all of there sites.Cease and Desist remove the information Have them respond to the emails ive sent or I will be forced to send a request for deletion via process server.

      Customer Answer

      Date: 04/21/2023

      This has been resolved by ************** at this business 

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $0.99 for look up a phone number. Before I paid, it stated it has more information. After I paid,. It showed, their were no additional information. What a waste of time, and money. The company needs to be shut down to prevent more people from false advertising, and fraud. I am also going to file a complaint with FTC, and CA attorney general.Cancel my membership, and refund my $0.99.

      Business Response

      Date: 01/26/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *******************, ID ********. 

      While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that *** show up in a final report.

      We have reversed all pending charges on ********************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:01/24/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 95cents for a phone lookupthat much is ok. Intelius has subsequently tried to charge me $34.95 twice. I did not seek other services or download any files. The charge was disputed by ******* ***** and yet they tried to charge a second time again. The site appears to be a scam and am reporting it as such

      Business Response

      Date: 01/26/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********. 

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  

      As a courtesy, we have cancelled all memberships and refunded ************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support


      Customer Answer

      Date: 01/26/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      I appreciate both BBB and Intelius actions on my behalf. Thank you.

       

      Regards,

      ***********************

       


    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Intelius on December 6th, 2022 for the removal of my personal information to let them know that their removal suppression tool is not working, I have sent several emails with links to the reports and screenshots, requesting the deletion of my information from Intelius and I have not received an answer. My information is still on the Intelius website, my last email sent was on January 6th, 2023.They ask for a lot of information which then is added to their website, every information added into their suppression tool for verification it is saved and then later on it is added to their website. They are not being honest with the public. Under the **** as a ********** resident, I have the right to request the deletion of my personal information from all data brokers' websites.

      Business Response

      Date: 01/26/2023

      Dear ***********************************, 

      This response is in regards to the consumer complaint from *******************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      Our data team has confirmed that the information submitted has been completely removed from the Intelius website. 

      Please feel free to contact us  directly if she continues to find her personal information on our website. We want to ensure that her information has been removed to her satisfaction.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 6:00am - 4:00pm Pacific time (9:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked numerous times to remove my information. the tool is not accepting my request and all different representatives were giving me automated replies without a single look at my concern.remove my information immediately from your site

      Business Response

      Date: 01/20/2023

      Dear ***********************************,


      This response is in regards to the consumer complaint from *******************************, ID ********.


      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.


      We have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    Intelius.com is BBB Accredited.

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