Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I request our data be removed from your website as the links provided don't work. Because of publishing our data, we are receiving multiple scam calls and have to waste hours of time dealing with scammers. We ask you to remove my and my family's information immediately, or we will have to go through legal action. Thank you for your cooperation. ******************************/**************/***************************/Manoramaben ****

  

  Business Response

  Date: 03/31/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *****************************, ID ********.
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have received the request to have your public data removed from the Intelius website. The ****************** allows you to limit the ability for other users to view your report while preventing others from abusing this function of the website.
  
  To exercise this right, access our suppression tool , ***************************************************, and click on Manage Suppression Rules. You will be asked to submit your email address to begin the process. 
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please Note: The Suppression Tool only applies to the publicly available information that is contained in our reports and displayed to consumers on our website. If you want to exercise your CCPA or other state law privacy rights with respect to the user data ********************** collects from you, you can do so at this link, ***********************************************.
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A summary of the specific circumstances: Intelius is using my name, education, past jobs, and photo for a listing. The listing is using the incorrect email. I do not own this email. This email is inactive. As such, I have no way to use the site suppression methods. The listing in question is the first result (********************************): *********************************************************** A summary of other steps taken to resolve this complaint: I have tried contacting customer support 4 times and each time, they have ignored the actual content of my message and have told me to use the same suppression methods that I have explained are not working. I have implored this business multiple times to remove the listing above. I have explained that this listing is creating problems in my job search. I have provided evidence of failed attempts to use Intelius suppression method. Each time, I get the same automated response and no help.

  

  Business Response

  Date: 03/29/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 03/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously opted out from having my information displayed on Intelius, and other websites controlled by PeopleConnect, such as *********** and ****************, only to find that a few months later the data remains accessible, in spite of the original opt-out. The attached screenshot displays them offering to sell information associated with my identity. PeopleConnect purposefully obfuscates the process of deleting data from their website using deceptive "dark patterns". Their ******************** requires agreeing to terms that effectively cede ownership of data that does not belong to them. Attempting to have data removed via phone or email results only in being misled, by being told the ******************** is the only option, or being outright ignored. They claim to respect the privacy of individuals while their business model requires that they violate it.I would like all information associated with my identity completely and verifiably removed from Intelius, and all other PeopleConnect controlled entities.

  

  Business Response

  Date: 03/31/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  We understand how frustrating it can be when you experience difficulty controlling your online data. Were always working to ensure this process is as easy and efficient as possible.
  
  We hold the utmost respect for each individual's privacy. Our information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a consumer, you do have the option to suppress your public record information from our database.
  
  We are unable to locate your requested report within our database. If you are able, please provide us with the link to the information included in the attached screenshot. Our suppression center is the preferred method for controlling the information that is displayed on our website. This is offered as a courtesy to consumers, so they are able to control how their public data may appear on the website, but we offer to manually suppress information for anyone that has difficulties with the suppression tool or experiences other issues with controlling their information through this means.
  
  We understand the importance of privacy and will resolve your concern as soon as possible. Please provide the specific URL where this information is appearing, so we can investigate it further.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previously opted out from having my information displayed on Intelius, and other websites controlled by PeopleConnect, such as *********** and ****************, only to find that a few months later the data remains accessible, in spite of the original opt-out. The attached screenshot displays them offering to sell information associated with my identity. PeopleConnect purposefully obfuscates the process of deleting data from their website using deceptive "dark patterns". Their ******************** requires agreeing to terms that effectively cede ownership of data that does not belong to them. Attempting to have data removed via phone or email results only in being misled, by being told the ******************** is the only option, or being outright ignored. They claim to respect the privacy of individuals while their business model requires that they violate it. I would like all information associated with my identity completely and verifiably removed from Intelius, and all other PeopleConnect controlled entities.

  

  Business Response

  Date: 03/31/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  We understand how frustrating it can be when you experience difficulty controlling your online data. Were always working to ensure this process is as easy and efficient as possible.
  
  We hold the utmost respect for each individual's privacy. Our information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain. As a consumer, you do have the option to suppress your public record information from our database.
  
  We are unable to locate your requested report within our database. If you are able, please provide us with the link to the information included in the attached screenshot. Our suppression center is the preferred method for controlling the information that is displayed on our website. This is offered as a courtesy to consumers, so they are able to control how their public data may appear on the website, but we offer to manually suppress information for anyone that has difficulties with the suppression tool or experiences other issues with controlling their information through this means.
  
  We understand the importance of privacy and will resolve your concern as soon as possible. Please provide the specific URL where this information is appearing, so we can investigate it further.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously opted-out of having my name and information listed on Intelius, and other websites operated by PeopleConnect such as ***********, and ****************, only to find that a few months later the information was listed again in spite of the original opt-out. PeopleConnect purposefully obfuscates the process of deleting your information using deceptive "dark patterns". Their "suppression center" requires agreeing to terms that effectively cede ownership of data that does not belong to them. Attempting to have data removed via phone or email results in either being misled, by being told the ************ center" is the only option, or being outright ignored. They claim to respect the privacy of individuals when their business model requires them to violate it. I would like all information associated with my identity completely and verifiably deleted from Intelius and all other PeopleConnect-controlled entities.

  

  Business Response

  Date: 03/28/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ******** . 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate *************************** request based on the information provided. We will go ahead and suppress *************************** public information pursuant to your request and our Terms, *******************************************************;
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please do not hesitate to contact our customer service department at ************* with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:03/26/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a ********** resident who is attempting to have their information suppressed and kept from re-sharing under the California Consumer Privacy Act. Intelius has, in the past, said that they were suppressing the data (albeit not under CCPA.) As CCPA gives me added benefits, I'd like this information removed as soon as possible and kept from re-appearing. I've attempted to use Intelius's opt-out form but it has a high level of verification demand and is only willing to send verification codes to email addresses or telephone numbers that aren't in service. I'm the only person with my name in the state, so I should be pretty easy to find in their system.

  

  Business Response

  Date: 03/28/2023

  Dear ***********************************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate your request based on the information provided in your email. We will go ahead and suppress your public information pursuant to your request and our Terms, *******************************************************;
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please do not hesitate to contact our customer service department at ************* with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

  Customer Answer

  Date: 04/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 
  
  I would like to know if this is being honored under CCPA and whether or not the suppression exists in perpetuity as is required by the laws of the *******************. I've had to ask this business to delete my information several times in the past.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:03/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to remove my information from their database. All their opt-out links are either non functional or attempts to collect more information.Shady business practices, in essence just scammers

  

  Business Response

  Date: 03/21/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********. 
  

  Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ***************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:03/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried to submit suppression request, received the code and then something went wrong. I explained the error to ******* and she was not helpful and told me to send another request. I haven't heard back from anyone after that. Remove my information completely from your site.

  

  Business Response

  Date: 03/20/2023

  
  Dear ***********************************,
  
  This response is in regards to the consumer complaint from **************************************, ID ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We were able to locate a report and validate *********************'s request based on the information provided.  We have suppressed the public information pursuant to the request and our Terms.  
  
  Please allow up to 48 hours for these changes to reflect on our website. Please keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  *********** Support
  
  

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to utilize the tools available on this site to retrieve my personal data, but after submitting my email address, I received an email notification stating that the data cannot be received because there is an existing account and I would need to be logged in to make the request. However, upon making an attempt to log into their site, I was told that my email and/or password was invalid. I then used the password reset tool, but it did not work either. So after all of that, their site provides a phone number to call "**************", However when I dial it, nothing happens. The number does not ring and after a few minutes, it disconnects.These people are corrupt.

  

  Business Response

  Date: 03/20/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ** ********. 
  
  We proceeded to reset ******************** password. It has been changed to intelius1 as his temporary password. To successfully log in, he must visit our login page at *************************************** and provide his email address and the password provided. 
  
  Once **************** is able to access his account, he should click "Account" in the upper right corner and then select "Personal Settings." On this page, he can change his password, reactivate his account, and access the report he desires.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just recently made aware of a charge to my account by this company that had been a reoccurring charge for the last 16 months and when I called the company and explained to them what was going on and i had never used their services they filed the complaint as fraud and told me I would receive a refund for the last 12 months. After waiting 2 weeks I called the company back and they refused to issue a refund check and wouldn't send the money back to my account electronically because I had canceled the card that had been compromised, I even offered to give them a new card number they could use but they refused to do that as well. As of now my bank has recovered $29.95 and on 3/92023 we were able to dispute another charge of $29.95. that still leaves 14 more payments that this company refuses to refund that was taken fraudulently totaling $419.30

  

  Business Response

  Date: 03/14/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***********************, ID ********. 
  

  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Intelius to charge their payment method, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial ********************** inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
  

  In the event of proclaimed fraud, Intelius requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option holder (up to 12 months due to system limitations).
  

  **** has made changes to their purchase return authorization process. We have tried to authorize a refund on Mr. ****** account. **** is not authorizing this refund because of a flag they have placed on his account. We are working with **** to ensure that ************** and his bank have visibility into this declined refund. However, if **** does not authorize the refund we will not be able to process it further.
  

  Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 03/15/2023

  How was i supposed to be aware of their  procedures if i didn't sign up for it. Their terms and conditions weren't made aware to me when my card information was used by whom ever did this and if they are willing to reimburse me for twelve months they can send me a check for that amount to my address

  

  Business Response

  Date: 03/24/2023

  Dear ***********************************,
  

  This response is in regards to the consumer complaint from ***********************, ID ********. 
  

  In the event of proclaimed fraud, Intelius requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option holder (up to 12 months due to system limitations).
  

  **** has made changes to their purchase return authorization process. We have tried to authorize a refund on Mr. ****** account. **** is not authorizing this refund because of a flag they have placed on his account. We are working with **** to ensure that ************** and his bank have visibility into this declined refund. However, if **** does not authorize the refund we will not be able to process it further.
  

  Additionally, we have disabled the account to prevent any further access. Please do not hesitate to contact our customer service department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
  

  Sincerely,
  Intelius Support