Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 401 total complaints in the last 3 years.
- 149 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I was searching the website and wanting to download a report that supposedly had data. Upon signing up and paying for a membership fee and unlimited downloads, I received the message that there is no data available whatsoever. I feel betrayed. I am asking for a membership cancellation of the downloads and the membership effective immediately, a reimbursement and a confirmation this was cancelled. As soon as I requested a cancellation, my account got locked and I cannot access it, this feels like scam.
Business Response
Date: 10/05/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVEDID# REMOVED.
Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
We have reversed the charges on Ms. REMOVEDaccount back to the payment option used to enroll, and no further charges will be incurred.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:10/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want all of my personal information immediately deleted from peopleconnect.us but am being requested to provide my birthdate in order to facilitate the removal of my personal information.As I do not now, nor have I ever had, a business relationship with peopleconnect.us why would I be forced to provide more information in order to have my personal information removed?Business Response
Date: 02/23/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
A report was located, and the request was validated based on the information provided. We proceeded to suppress REMOVEDpublic information in accordance with their request and our terms.
REMOVEDrequest to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 02/28/2024
The business response states a record for REMOVEDis being removed. I do not now nor at anytime in the past have I used to the name REMOVED. Please remove all records with the name REMOVEDor REMOVEDas requested to resolve the complaint.Business Response
Date: 02/29/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
A report was located, and the request was validated based on the information provided. We proceeded to suppress REMOVED;public information in accordance with their request and our terms.
REMOVEDrequest to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 03/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
Initial Complaint
Date:09/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
REMOVEDsent me an email and cancelled my subscription but this isn't what I was requesting I was requesting stop the additional 5 plus dollar ?? charges on my credit card for phone reports I have another subscription for phone reports not the Intelius subscription itself which is REMOVEDeffect foerver and I get this email which states refund the 5 plus dollars and oh by the way cancel ? your subscription and then a link to my which is a security breech for REMOVEDsabatoge ?? duh. Then the black people are attacking me. This is real y'all ??then REMOVEDsends me an email REMOVEDbut a mail error for this but the reject is this AT REMOVEDmail delivery error So I need my subscription to Intelius to stay intact and further I want this never to be cancelled. That Intelius is never to bee ?? cancelled. EVER. REMOVEDSeptember 30th 2023 If you want to join the party ?? just let me know. Also lots of nationalities wish me dead so duh ?? ?? but they utilize black people sad ?? huh ????Business Response
Date: 10/02/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Based on company records, it is confirmed that REMOVEDhas enrolled in three different Intelius services: the Unlimited Email Reports Membership, the Unlimited Phone Reports Membership, and the Unlimited Person Reports Membership. On September 29, 2023, REMOVEDmade a request to cancel her Unlimited Phone Reports Membership and receive a refund of $4.99 (plus sales tax). This request was granted and confirmed through email.
To clarify, REMOVEDcurrently has two active services that are billed on a recurring basis. The first is the Unlimited Email Reports Membership, which costs $4.99 per month (plus sales tax). The second is the Unlimited Person Reports Membership, which is priced at $24.86 per month (plus sales tax). The membership for Unlimited Email Reports has been cancelled and a refund of $5.39 has been submitted to her financial institution.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB REMOVEDbroker has illegally collected and sold my PII (personal identifiable information) online. I hereby demand that they immediately remove my information. They have refused to answer my emails and their "removal" tool is a joke that will not work because the phone numbers are wrong and the email address is a different person with my name! So I can't "verify" that I am me when their system is full of incorrect data about me to begin with! Please ask them to remove my information immediately! For reference, the their website to remove personal information is:REMOVEDbut once the "Manage my suppression rules" button is clicked on their data removal it's being redirected to PeopleConnect: "REMOVED" where people cannot verify themselves for the above reason.Please ask them to remove my personal information immediately.Regards,REMOVEDBusiness Response
Date: 10/02/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for REMOVEDand REMOVED, pursuant to his request and our terms. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 10/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
Initial Complaint
Date:09/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested and suppressed my personal information being sold by People Connect through their direct site and their subsidiaries such as Intelius, US search, etc. They still have yet to remove my data. I suppressed this information on 09/11/2023 and checked again on 09/20/2023, and I can still see that they are selling my information. But now, when I try to opt-out (again), I cannot even find my account to see the suppression status anymore (thank goodness I printed and saved the confirmation page)! So I emailed them (People Connect) about this issue with screenshots to show that they still have my information for sale, but INTELIUS customer care wrote back stating they can't find my information. Considering that the original screenshots provided were from that site, they had to have known and seen the screenshots and information. But they asked me for more personal information and screenshots. WHAT?!?! Why? When I can find myself and my info on my name alone? I emailed again today; please fix this. It is a safety concern, and I should not have to fight this hard for my privacy.Business Response
Date: 02/23/2024
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
A report was located, and the request was validated based on the information provided. We proceeded to suppress REMOVED' public information in accordance with their request and our terms.
REMOVED' request to remove their personal data was applied to the public data displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They charged another company and more than the agreed upon $24.86 and I never got the info I paid forBusiness Response
Date: 09/26/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID# REMOVED.
While an inaccurate report is rare, this can occur from time to time. We gather our information from numerous public sources. This information is then uploaded to our database. When you purchase a background report from Intelius, we guarantee that we will search every database available to us. However, because we simply display records as they are provided to us, we cannot guarantee the content of the records that may show up in a final report.
After further investigation, we have confirmed the account with Intelius was never established due to an unsuccessful payment. No monthly membership fees have been charged to the Visa card used.
If Ms. REMOVED believes she may have created an additional membership, we request all applicable information listed below:
The first and last name used on the account
The email address registered
The first 6 and last 4 numbers of the card used
The PayPal email address or PayPal Transaction ID number
Please do not hesitate to contact our customer service department at REMOVED with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 09/26/2023
After I tried to pay for the service of Intelius I got a charge from another company. See below. This was directed to me immediatley after I made the initial transaction with Intelius. My cred card company flag this as fraud and now they have to issue me a new card. Shame on these companies. The amount changed also from $24.86 to $28.95....TERRIBLE!
transaction REMOVED Type Temporary Transactions
$28.95Business Response
Date: 10/05/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID# REMOVED.
As previously mentioned, with the information that Ms. REMOVED provided, we can confirm that she does not have an active subscription and that no monthly membership fees have been charged to her visa ending in 1156.
Although we understand Ms. REMOVED frustrations, please keep in mind that we are Intelius. As such, we are not affiliated with REMOVED Ms. REMOVED must contact the website her charges originate from for further assistance and clarification, as we do not share our customer's financial data with third party sites.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Taking money from my account without my consentBusiness Response
Date: 09/25/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.
As a courtesy, we have cancelled all memberships and refunded Mr. REMOVEDaccount back to the payment option used to enroll (up to 12 months due to system limitations), and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
Initial Complaint
Date:09/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested my data to be removed from Intelius, but the tool they provide to remove my data does not work.Business Response
Date: 09/20/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
After a thorough investigation, we were unable to locate a report with the information provided. In order to meet REMOVEDexpectations, we request all applicable information including, please take a screenshot of the report and include it in the response tous. Also, please provide other email addresses, physical addresses or phone numbers that they may have used to help validate their identity. That information will only be used to process their request.
Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My personal information was requested to be removed from the search tools and the company provided me links to remove the data, but the data cannot be removed using the suppression tools they provided.Business Response
Date: 09/26/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for REMOVED. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:09/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I agreed to pay $1.01 for the people search and $4.25 for the reverse phone look-up. I did not agree to allow them to take out $37.22 from my bank account the same day. I cancelled my subscription.Business Response
Date: 09/20/2023
Dear REMOVED,
This response is in regards to the consumer complaint from REMOVED, ID REMOVED.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
We have cancelled all memberships and issued a reversal to REMOVEDaccount back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at REMOVEDwith any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius Support
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