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Intelius.com
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intelius.com has 8 locations, listed below.

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    Customer Review Ratings

    1.28

    Average of 113 Customer Reviews

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    Review Details

    • No W

      Date: 08/01/2025

      I decided to test it by searching my number and sure enough, it gave me all fake results, I'm apparently an entire city from where I actually am, and my carrier is wrong, the entire thing was just completely false. Not to mention the advertisement said results are free and at the end they want to charge for it, how is that free?!?!

    • Elsie B

      Date: 07/22/2025

      This company is ruthless. They take advantage of seniors or anyone they can financially rip off. They charged me twice and justified it. Would not reimburse me, even though I had canceled my account. I did make a mistake on my account however called immediately and they wouldnt remove the charge. Spoke with a supervisor and she was nasty. Probably gets a bonus for taking advantage of people. Its disappointing company has to go to extremes. Guess business isnt too good for them, so have to resort to be underhanded and heartless

      Intelius.com

      Date: 07/23/2025

      Dear *****,Thank you for getting in touch. We regret that your experience didnt meet expectations. No customer should ever feel taken advantage of, and we understand how frustrating billing concerns and customer service issues can be.After reviewing your account, our records show that a refund had already been issued previously. In line with our company policy, were unable to issue any additional refunds beyond what was already processed.We aim to treat all customers with fairness and respect, and were sorry if your experience with our team did not reflect that. Your feedback has been shared internally as we continue working to improve our service.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius Support

      Intelius.com

      Date: 07/23/2025

      Dear *****,Thank you for getting in touch. We regret that your experience didnt meet expectations. No customer should ever feel taken advantage of, and we understand how frustrating billing concerns and customer service issues can be.After reviewing your account, our records show that a refund had already been issued previously. In line with our company policy, were unable to issue any additional refunds beyond what was already processed.We aim to treat all customers with fairness and respect, and were sorry if your experience with our team did not reflect that. Your feedback has been shared internally as we continue working to improve our service.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius Support

    • Kris H

      Date: 07/03/2025

      The works was terrible. I really feel like its gonna crasy

    • Sally S

      Date: 06/30/2025

      Stay away from this company. Tried person I know personally, a first cousin. I gave age, city, state accurately. Results were for person different age and location. Had account 3 days, cancelled immediately.

    • Marc K

      Date: 06/23/2025

      I used their service once in 2022, in the meantime they have been charging my account $37.88 monthly for three years totaling over $900, and they agree that they see in the system that I have not used their services since 2022, but they refuse to give me my money back, even though I havent been working this entire time and can barely find a place to sleep let alone spending money

      Intelius.com

      Date: 06/24/2025

      Dear ****,Thank you for reaching out. We truly regret to hear about your circumstances and understand how upsetting unexpected charges can be, especially during such a difficult time.When an account is created on **********************, users must provide an electronic signature confirming their agreement to the billing terms, including the automatic renewal of the membership. These terms are clearly stated on our registration page, in our Terms of Use, and are also included in the confirmation email sent after signup.Our records indicate that the charges associated with your account were disputed through your financial institution, resulting in a chargeback. When a chargeback is filed, it signals that the account is in formal dispute with the bank or card issuer. As a result, we are unable to issue a direct refund and recommend working with your financial institution for any further resolution. The membership was immediately canceled, and no additional charges will be incurred. Due to the chargeback, access to the account has also been permanently restricted.If you have any additional questions or need further clarification, please feel free to contact our customer care team at ************. Were available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,Intelius Support Team

    • Mark M

      Date: 06/21/2025

      I like how they don't claim to be free, and yet the ****** link that took me here is as follows:Just Type In A Number - Don't Waste Your Money Enter Any ***************************** For Free. You've Got To Try This Helpful Phone Lookup Service. ********************** Uncovers Detailed Reports With A Simple Phone Number ************************, while it may say ********************** & not Intelius, if you enter a phone number there to be looked up, it is immediately forwarded to the Intelius webpage. ********************** is operated by Intelius, a major provider of public records and background check services based in *******, **********, and owned by **************************** So Intellius, don't blow smoke up my a** about being free, hiding behind another URL, just to be not free at all. And how you show a BBB A rating is beyond me. This is false advertising at its best, hiding behind the veil of a front URL before getting the understanding you've been lied to!

      Intelius.com

      Date: 06/23/2025

      Dear ****, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,Intelius Support

    • Tone K

      Date: 06/15/2025

      I dont know if some of these people that are saying its a great app work for the company but this app ruined my life. I am on the verge of divorce because of this fake app and the fake information it has my wife downloaded this app she had access to my Call logs and would look up all the numbers and some of the numbers she looked up. The most horrific part is that all the numbers she looked up were not the people associated with those accounts so my wife ruined my businesses and my relationships with business partners because of you guys and your fake information if I can leave negative stars I would.

      Intelius.com

      Date: 06/17/2025

      Dear Tone, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius Support

    • John R

      Date: 06/01/2025

      I do not want nothing free but will like to see a least 1 proof that this work, I already have to cancel ,for no working

      Intelius.com

      Date: 06/03/2025

      Dear ****, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius Support

    • Brad T

      Date: 05/26/2025

      *****, claims free service, but requires payment prior to providing information.

      Intelius.com

      Date: 05/27/2025

      Dear ****, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius Support

    • John H

      Date: 05/25/2025

      Great app an pretty accurate couldnt be more happier with results

    Intelius.com is BBB Accredited.

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