Reviews

This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Intelius.com has 8 locations, listed below.

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  Intelius.com

  600 B St San Diego, CA 92101-4501

  
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  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

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  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

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  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

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  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

Review Details

• Review fromCorey B

  Date: 10/24/2025

  2 stars
  After numerous attempts to get them to suppress my data as it is incorrect and dealing with the contact and help department they keep saying they have no record on me. But my life story pops up when I search my name I keep telling them sending them the link proving they have some of my info and some isn't correct do to them using a out of date and lost email from 20 years ago and they just keep reporting the same thing over and over again with no help as to correct the problem and suppress my data.

• Review fromJane L

  Date: 10/18/2025

  1 star
  once again this company came up while searching for free reverse phone look up. once again it looks up the number after spending five minutes answering questions just to tell me my results are ready if u want to ee them enter cc info. I guess the only thing free was my time wasted . just another scam
  

  Intelius.com

  Date: 10/22/2025

  Dear ****,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information youre looking for promptly. Our company clearly provides all billing details ***************************************** before customers are able to register for our services. You can also access information regarding our membership plans and billing in our Terms of Use, available anytime here: ***********************************************************, when you perform a search online, search engines will display results based on the words or characters you enter. Because Intelius is a reverse phone lookup service, our website may appear in those search results even if you were initially looking for a free option elsewhere.Please dont hesitate to contact our ************************ at ************** with any further questions. We are available to assist you during regular business hours, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,Intelius Support

• Review fromDanny B

  Date: 10/16/2025

  5 stars
  I've had a subscription for two moniths now. Haven't used. Intelius
  

  Intelius.com

  Date: 10/20/2025

  Dear *****,Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and Terms of Use clearly outline the billing details, and customers also receive a confirmation email for all orders made on the site.That said, we understand your concern and have gone ahead and cancelled your membership. We have also issued a refund back to the payment method used at enrollment. Please allow 35 business days for the refund to process, depending on your financial institution. No further charges will be incurred.If you have any additional questions or need help in the future, our customer care team is available at **************, Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). (Holiday hours may vary.)Sincerely,Intelius Customer Support Team

• Review fromKaren B

  Date: 10/15/2025

  1 star
  I tried to use this service and pay for it but they said my info is being used on another account. I changed phones but that was it. I didn't change my information. They won't let me go any farther. That's not right. I will give another company my money.
  

  Intelius.com

  Date: 10/20/2025

  Dear *****,Thank you for sharing your experience. From what you described, it looks like you had an account with us back in 2024. When you recently tried to sign up again, our system recognized your email address and let you know it was already registered.The good news is you dont need to create a brand-new accountjust log in with your email and password. If youre having trouble signing in, you can use the password reset option right on our website, or wed be happy to help walk you through it.Please feel free to give our support team a call at **************. Were available Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET), and wed love to help get you back into your **************************************** SupportCustomer Support Team

• Review fromDavid F

  Date: 10/09/2025

  1 star
  Beware of this company, its sister company, and their deceptive identity protection service. I had a subscription to their service, but canceled both in May 2025 due to failure to meet my expectations for the service.I canceled the service with *********, thinking I had canceled the service with both companies because the name on my billing statement for both monthly charges included only the Intellius name and their phone number. After speaking to an Intelius representative, I discovered just today that I need to contact ********* to cancel directly with them. Still, my statement has no name or phone number to call and cancel with Omniwatch.I had to request that the ********* representative secure the phone number so I could call and cancel my account directly with Ominiwatch. You would think that ********* would be amenable to canceling and refunding my account, but they agreed to cancel my subscription but declined to refund my account.
  

  Intelius.com

  Date: 10/20/2025

  Dear *****,We are sorry to hear about the confusion you experienced with your subscription and the billing information that appeared on your statement. We understand how this could have led to frustration when attempting to cancel.Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and Terms of Use also outline the details of our billing process, and a confirmation email is sent for all orders placed on the site.That said, we recognize the concern you raised regarding how the billing name displayed, and we appreciate you bringing this to our attention. To resolve the matter, we have canceled all memberships associated with your account and issued a refund back to the payment method used to enroll. No further charges will be incurred. An email has also been sent directly to you confirming these actions.If you have any additional questions or need further assistance, please contact our customer care department at **************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).Sincerely,Intelius Support

• Review fromMike M

  Date: 10/03/2025

  1 star
  Didn't want their service and they keep harassing me by sending me messages
  

  Intelius.com

  Date: 10/06/2025

  ****,Thank you for taking the time to share your concerns. I understand how frustrating unwanted messages can be.Ive gone ahead and disabled push notifications and pop-ups associated with your account. You should stop receiving them right away, though we recommend allowing up to 24 hours for the update to fully process. If you continue receiving any notifications after that time, please let us know and well be happy to look into it further.If youd like to manually check or update your notification preferences at any time, you can do so here:******************************************** If you need additional assistance, you can also reach our Customer Support team at **************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).Sincerely,Intelius Support
  

  Intelius.com

  Date: 10/06/2025

  ****,Thank you for taking the time to share your concerns. I understand how frustrating unwanted messages can be.Ive gone ahead and disabled push notifications and pop-ups associated with your account. You should stop receiving them right away, though we recommend allowing up to 24 hours for the update to fully process. If you continue receiving any notifications after that time, please let us know and well be happy to look into it further.If youd like to manually check or update your notification preferences at any time, you can do so here:******************************************** If you need additional assistance, you can also reach our Customer Support team at **************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).Sincerely,Intelius Support

• Review fromLinda C

  Date: 10/02/2025

  3 stars
  Terrible. Calls all the time, never a break. All hours of day and night.
  

  Intelius.com

  Date: 10/03/2025

  *****, thank you for taking the time to share your feedback. We want to assure you that Intelius does not make unsolicited phone calls to customers at any time. The experience youve described does not reflect our practices or how we operate.Its possible the calls you are receiving are from another company or unrelated source. However, if you believe the calls are connected to us in any way, we would like to investigate further. Please contact our Customer Support team at ************** or via live chat at www.intelius.com/contact, and well be happy to assist.Sincerely,Intelius Customer Support Team
  

  Intelius.com

  Date: 10/03/2025

  *****, thank you for taking the time to share your feedback. We want to assure you that Intelius does not make unsolicited phone calls to customers at any time. The experience youve described does not reflect our practices or how we operate.Its possible the calls you are receiving are from another company or unrelated source. However, if you believe the calls are connected to us in any way, we would like to investigate further. Please contact our Customer Support team at ************** or via live chat at www.intelius.com/contact, and well be happy to assist.Sincerely,Intelius Customer Support Team

• Review fromSteven M

  Date: 10/02/2025

  1 star
  **** website. I did a one time search and ended up getting billed for a subscription that i never signed up for. Stay away from this scam site.
  

  Intelius.com

  Date: 10/03/2025

  ******, thank you for sharing your concerns. Were very sorry for the frustration this caused. Consistent with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Customers are also required to check a box separately agreeing to those terms, and a confirmation email with the billing details is sent for every ******** this time, we were unable to locate an account with the information provided in your review. To help us resolve this matter for you quickly, please provide the following details:First and last name used on the account Registered email address First 6 and last 4 digits of the card used ****** email address or ****** Transaction ID (if applicable)Our Customer Support team would be happy to assist you directly. You can reach us at ************** or via live chat at www.intelius.com/contact. Once we receive the details above, well be able to review your billing and ensure this is resolved for you as quickly as possible.Sincerely,Intelius Customer Support Team
  

  Intelius.com

  Date: 10/03/2025

  ******, thank you for sharing your concerns. Were very sorry for the frustration this caused. Consistent with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Customers are also required to check a box separately agreeing to those terms, and a confirmation email with the billing details is sent for every ******** this time, we were unable to locate an account with the information provided in your review. To help us resolve this matter for you quickly, please provide the following details:First and last name used on the account Registered email address First 6 and last 4 digits of the card used ****** email address or ****** Transaction ID (if applicable)Our Customer Support team would be happy to assist you directly. You can reach us at ************** or via live chat at www.intelius.com/contact. Once we receive the details above, well be able to review your billing and ensure this is resolved for you as quickly as possible.Sincerely,Intelius Customer Support Team

• Review fromSa E

  Date: 09/28/2025

  1 star
  **************** was completely useless when I emailed them that someone used their website to try to find me to harm me. They sent the same scripted message repeatedly that they couldnt understand what the problem was I was trying to bring up. I repeatedly asked for their (very thankfully) incorrect info to be removed from the website, and got a different associate that somehow wasnt able to read each and every time.
  

  Intelius.com

  Date: 09/30/2025

  Dear ******,We are very sorry to hear about the distressing experience you described and understand how concerning this must feel. We also regret that your prior interactions with customer service did not provide the clarity and support you needed. Please know that we take matters of safety very seriously, and our goal is to make sure you have a clear path forward.Intelius is a public records search engine that gathers information from publicly available databases, government entities, commercial data providers, and other sources. While we are not able to remove or edit specific details from an individual report, you do have the option to suppress your entire background report so that none of your informationwhether accurate or inaccurateappears on our ******* do this, please visit our Suppression Tool at ***********************************************. From there, select ************************* and Manage My Suppression Rules. You will need to provide and validate some identifying information so that we can correctly match you to the record and confirm you are the subject. This tool is for personal use only and is provided pursuant to our Terms of Use.Once your suppression request is complete, it will not only remove your background report from Intelius, but also from our affiliated people search sites, including ***************, ********************, and USSearch.com.If you need additional help completing the suppression process, please contact our customer care team at **************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,Intelius Support
  

  Intelius.com

  Date: 09/30/2025

  Dear ******,We are very sorry to hear about the distressing experience you described and understand how concerning this must feel. We also regret that your prior interactions with customer service did not provide the clarity and support you needed. Please know that we take matters of safety very seriously, and our goal is to make sure you have a clear path forward.Intelius is a public records search engine that gathers information from publicly available databases, government entities, commercial data providers, and other sources. While we are not able to remove or edit specific details from an individual report, you do have the option to suppress your entire background report so that none of your informationwhether accurate or inaccurateappears on our ******* do this, please visit our Suppression Tool at ***********************************************. From there, select ************************* and Manage My Suppression Rules. You will need to provide and validate some identifying information so that we can correctly match you to the record and confirm you are the subject. This tool is for personal use only and is provided pursuant to our Terms of Use.Once your suppression request is complete, it will not only remove your background report from Intelius, but also from our affiliated people search sites, including ***************, ********************, and USSearch.com.If you need additional help completing the suppression process, please contact our customer care team at **************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,Intelius Support

• Review fromTee H

  Date: 09/23/2025

  1 star
  False advertisement. They claim no fees, 100% free, but after gathering consumer's personal information it takes about 10 minutes to produce the supposed report which in the end is not free. You need to pay for the report. None of these "free online phone lookup" companies are upfront about their charges
  

  Intelius.com

  Date: 09/24/2025

  Dear Tee,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,Intelius Support
  

  Intelius.com

  Date: 09/24/2025

  Dear Tee,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,Intelius Support