Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October ******* , I contacted Intelius Company to get information on a persons place of employment. They advertised they could get any information; I paid ***** for a subscription 10/23/2025 order number ********** $***** Member ID: ********* Account Pin: *** but they did not have access to employment information after having a contentious conversation with customer service representative ***** (if that was her name) she stated my account would be escalated.I then stated I wanted to cancel my account and have my ***** refunded which she stated would also be escalated, for 72 hours, which I have no idea what this meant. I asked to speak to a supervisor I spoke with someone named ****** who I explained what happened and that I would be reporting their business procedures. They stated my account would be cancelled on that day, but it wasnt. Status Canceled Amount $25.11/ 30 days Ends on Nov 22, 2025 Activated Oct 23, 2025, Order No. **********

  

  Business Response

  Date: 10/27/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ****, Complaint ID ********.
  
  Please be advised that Intelius is a public records search service. We prohibit the use of the website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks. For more information, please review our Terms of Use, found at this link: **************************************.
  
  We have determined that Ms. ***** membership was not being used in accordance with our Terms of Use. The account was cancelled on October 23, 2025, when she called in. Although an authorization was placed for $26.93, the charge was reversed back to her financial institution since it did not actually process. The authorization was cancelled, and the funds were returned, which can take 35 business days to reflect depending on the financial institution.
  
  The 72-hour timeframe mentioned during the call referred to the Terms of Use violation review, which was explained by the representative at that time.
  
  No further charges will be incurred, and the account remains fully cancelled. Please do not hesitate to contact our Customer Support team at ************** with any additional questions. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  Sincerely,
  Intelius Customer Support Team

  Customer Answer

  Date: 10/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I paid though ****** so I will confirm with them that no money was paid to this company.  
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:10/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius charged my card without my consent and never refunded my money. I called customer service, and they gave me a receipt number promising a refund, but it never arrived. Ive called multiple times since then, and no one answers or helps me. This is frustrating and unprofessional. I want my refund processed immediately and confirmation sent to my email. No company should take money without permission and ignore customers afterward

  

  Business Response

  Date: 10/20/2025

  Dear **** *****,
  We are writing in response to the consumer complaint filed by *** *** ****, Complaint ID ********.
  Consistent with applicable laws, all material termsincluding billing details and automatic renewal termsare clearly disclosed before submitting payment information. Each user is required to check a box separately agreeing to those terms prior to being charged. Our registration page and Terms of Use clearly outline these billing details, and customers receive a confirmation email for every order placed on the site.
  Upon review, the account in question was created as a trial membership on September 3, 2025, and automatically renewed for the regular monthly subscription when it was not cancelled within the trial period. The account was later cancelled online on September 21, 2025. The customer then called in on September 22, 2025, at which time we issued a refund of $35.30 back to the Mastercard ending in 2441. The customer called again on September 30, 2025, and we confirmed once more that the account remained cancelled and the refund had been successfully processed.
  Refunds typically appear within 35 business days, depending on the financial institution. If Mr. **** has not yet seen the refund reflected on his account, we recommend contacting his financial institution directly, as processing times may vary. The account remains fully cancelled, and no further charges will occur.
  If Mr. **** requires any additional assistance, our customer care team is happy to help at **************, Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:10/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius has 2 different background results on me, I'd like them supressed/removed from the platform, that is the only goal of this "Complaint" the email associated with both is **************** i have filed a supression request on both of them via the "Opt out" link on the platform but that does not seem to be working, when search my email address the background check still comes up..it is the first search results, I'd like both of them to be supressed please, One actually appears to have been supressed properly, i'd like the other one removed please and thank you.The one i'm requesting supression of is the South Carolina ones

  

  Business Response

  Date: 10/15/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** ****, Complaint ID ********.
  
  The information Intelius provides in reports is publicly available and compiled from government entities, commercial data providers, and other sources of public records. While we cannot alter or remove individual records, we do offer the option to suppress an entire background report from our platform.
  
  Based on the details provided in this complaint, we were able to locate and validate Mr. ***** request. We have gone ahead and suppressed the South Carolina background report from the Intelius website pursuant to his request and our Terms. One of the reports had already been suppressed, and we have now completed suppression of the remaining one.
  
  This suppression will also apply across affiliated public-records search sites operated by our corporate family, including ***************, ********************, and USSearch.com. Please note that our efforts do not affect whether this information may continue to be available through other public sources. Additionally, even with suppression, certain information may still appear in features such as possible relatives or associates, registered *** offender lists, or in phone and email search results.
  
  If Mr. **** has any additional questions or needs further assistance, he may contact our customer care department at **************. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 **********************************************start="1696" data-end="1699"> Intelius Support

  Customer Answer

  Date: 10/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  However please make note googling the email still pulls up my name, I am accepting this and will see if the suppression fixes this issue ,  if not I'll either start another one or call the number provided. Thank you

  
  Regards,
  
  ****** ****
  
   

  
  

• Initial Complaint

  Date:10/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remove my information from your website. The system will not allow me to find my listing and remove it.

  

  Business Response

  Date: 10/13/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** ********, Complaint ID ********.
  
  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  
  In order to suppress Mr. ********* background report from appearing on Intelius.com and affiliated people search sites, he can access the Suppression Tool located at the following link: ***********************************************. From there, he should select ************************* and then Manage My Suppression Rules. He will be required to provide and validate some identifying information first. This step is necessary to match the information with the corresponding record and confirm that he is the subject of that record. The Suppression Tool is for personal use only and is made available at our discretion and pursuant to the applicable Terms of Use: **********************************************.
  
  Mr. ********* request to remove his background report from the Intelius website will be applied across the affiliated public-records search sites within the same corporate family, including ***************, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************** with any further questions. We are available to assist during regular business hours, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:10/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested the company remove my privacy data. They always say the are unable to locate any returns even after being sent screenshots. Remove my info!

  

  Business Response

  Date: 10/13/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by *** *******, Complaint ID ********.
  
  The information TruthFinder provides in reports is compiled from publicly available sources such as public databases, government entities, and commercial data providers. *********** does not create or alter this information. While we cannot remove specific records, we do have the option to remove an entire background report from our site.
  
  Based on the details provided, we were able to locate and validate Mr. ******** request. The background report has been suppressed pursuant to the request and our Terms. This suppression will also be applied across affiliated public-records search sites within our corporate family, including Intelius.com, ********************, and USSearch.com.
  
  Please note that our suppression efforts do not prevent the same information from being available through other third-party or public sources outside our control. In addition, even after suppression, a name may continue to appear in certain contexts, such as on government registries, or as a possible relative or associate in other individuals reports.
  
  If further assistance is needed, Mr. ******* may contact our ************************ at ************. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Customer Support Team

• Initial Complaint

  Date:10/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PeopleConnect, **** and its affiliates (Intelius, InstantCheckmate, TruthFinder, USSearch) are engaging in deceptive and obstructive practices that violate the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).Details:Despite multiple verified deletion requests, the company refuses to permanently remove my data.Their suppression tool only hides records temporarily and does not meet the legal standard of data deletion.The company provides false or misleading instructions on their website (they instruct users to click on ************************** which does not exist; the actual button reads Suppress Your Background Report).Information about me and my husband is inaccurate, yet they continue to publish and profit from it.Their system deliberately makes it difficult for consumers to locate or delete their data, effectively denying California residents their lawful privacy rights.Names Involved:***** ******* ******* ***** ****** ********* Require accurate and accessible opt-out and deletion processes for all California residents.

  

  Business Response

  Date: 10/09/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** *********, Complaint ID *********
  
  Mr. Merendinos right-to-delete request under the California Consumer Privacy Act (CCPA) applies to the ********* ********************** collects and maintains, such as account details, website interactions, and customer support communications. When such a request is submitted, our system verifies whether ********* exists for the provided email. The consumer may be asked to authenticate identity, log in to complete the request, or will receive confirmation if no ********* is found. Deletion also terminates accounts and cancels subscriptions. Certain limited data may be retained for fraud prevention, billing enforcement, legal compliance, or as otherwise required by law.
  
  These rights do not extend to the publicly available information Intelius compiles into background reports. Cal. **** Code 1798.140(v)(2) clarifies that personal information does not include publicly available information, such as records lawfully made available from federal, state, or local government sources, or lawfully obtained information that is a matter of public concern. Intelius is a public records search service that compiles such data from government entities, commercial providers, and other lawful sources.
  
  While we cannot alter individual records, we do offer the option to suppress entire background reports from appearing on our site. Based on this complaint, we located and suppressed the relevant report. This suppression also applies across our affiliated sites, including ***************, ********************, and USSearch.com. Suppression does not remove the underlying information from its original sources or prevent it from appearing elsewhere.
  
  For questions, please contact ************* at **************, MondayFriday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET).
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 10/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *********
  
   
  

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an online inquiry for a persons background check in August of 2025 and the price advertised was $2. I received the brief report as requested. I did not sign up for any account or recurring charges in any way. After checking my account recently I discovered this company, **************** has been charging my account $20 every 16 days for a total of $80 to date. I called this company and they stated that when I requested the one (1) report that they signed me up for some bulk account that costs $20 every 16 days which I NEVER agreed to or was made aware of using their online request form. They told me they would cancel my account with them and would refund me the $80 per their agent *****. I received and email stating they were only going to refund me $20 so they are $60 short on my refund. The agent refused to provide an address where I can mail legal correspondence to recover my full $80 stating they are online only and do not have an address. If no full refund is provided I will take further legal actions as this company seems to be an online scam.

  

  Business Response

  Date: 10/06/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ******, Complaint ID ********.
  
  After reviewing the details provided, we can confirm that Intelius has no affiliation with ****************, and the pricing and billing described in the complaint do not align with our services.
  
  We also conducted a search using the information included in the filing and were unable to locate any account or charges associated with Mr. ****** through Intelius.
  For clarification:
  
  Any charge from Intelius would clearly display Intelius.com on the billing statement, along with our customer support phone number: **************.
  The pricing described in the complaint$2 for a report and $20 every 16 daysdoes not match any Intelius subscription or billing model.
  
  Based on the information provided, we believe this complaint is not in reference to Intelius.
  
  If Mr. ****** does see a charge on his statement specifically from Intelius.com, we encourage him to contact us directly so we can review the matter. Our support team is available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) at **************.
  
  Please let us know if any additional clarification is needed.
  
  Sincerely,
  Intelius Customer Support Team

• Initial Complaint

  Date:10/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 35 dollars today (12/4/2025) for a subscription to intellius without being made aware. I used the service only once weeks ago and only paid a few cents to get what I needed. I was not made aware that there would be a reoccurring charge and definitely wasn't made aware of the price. I would just really like my money refunded considering I have not used the service since September 3rd.

  

  Business Response

  Date: 10/06/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by Yaheida ***, Complaint ID ********.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the billing terms, and customers receive a confirmation email for all orders made on the site.
  
  We have cancelled all memberships and refunded Ms. **** account back to the payment method used to enroll. Please allow 35 business days for the refund to reflect, depending on the financial institution. No further charges will be incurred.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:10/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ****** account has been hacked. I am going to cancel it as soon as get some activities completed.There are 6 different charges on my ****** account that I did not do. I called the online Intelius company to explain and ask for a refund on 2 mos of charges. The charge for October I caught and it was not charged. The August and September charges did. When I called and spoke to a manager about this.. He told me they would not refund any charges in August due to I signed an agreement that I was not eligible because HE said I signed the contract. I didn't sign the contract as I did not open this account. A fraudulent person did. I did not agree to anything since I did not open this account.

  

  Business Response

  Date: 10/06/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** *******, Complaint ID ********.
  
  Intelius is a public records search service that gathers and displays public records in a clear and informative report. Most memberships function on a subscription model, meaning they renew automatically until the user decides to cancel, as outlined during the registration process. Our billing terms are conspicuously explained on our registration page located at this link: ************************************, and in our Terms of Use located at this link: *****************************************.
  
  Under normal circumstances, when a user activates an account, they must provide an electronic signature authorizing charges to their payment method, including for the automatic renewal of their membership.
  
  To ensure a thorough investigation of any disputed account, ********************** requests that the billed recipient contact us first in the event of proclaimed fraud. Once we confirm the claim, we disable the account, cancel all memberships, and return the last charge to the original payment method.
  
  In this case, the agent had already processed refunds for the two most recent charges and canceled the account to stop any further billing. As a one-time courtesy, we have also refunded the initial $29.10 charge. A full refund has now been issued back to the payment option used to enroll, and no additional charges will occur. Please allow 35 business days for the credit to appear, depending on the financial institution.
  
  Additionally, the account has been disabled to prevent any further access.
  
  Please do not hesitate to contact our customer service department at ************** with any further questions. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support Team

• Initial Complaint

  Date:10/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius and its affiliates has been selling my data to anyone who has a few dollars. My personal information has been exposed which has put me at risk for harassment, identity theft, phishing, privacy invasion, reputation damage and has had a major negative social, economic impact. I have requested on 10/2/25 for my data to be removed. My emails and bank account has also been impacted and I can gather this information. I am in contact with a lawyer firm to come to a resolution but this an extreme unethical practice that puts me and my family at risk for discrimation and other attacks.

  

  Business Response

  Date: 10/06/2025

  Dear Ms. *************** are writing in response to the consumer complaint filed by ******** ****, Complaint ID ********.
  
  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  
  In order to suppress Ms. ***** background report from appearing on Intelius.com and affiliated people search sites, she can access the Suppression Tool located at this link: ***********************************************, and then select ************************* and Manage My Suppression Rules. She will be required to provide and validate some identifying information first. This is necessary so that we can match her information with a corresponding record and confirm that she is the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use: **********************************************.
  
  Ms. ***** request to remove her background report from the Intelius website will be applied across the affiliated public-records search sites within the same corporate family, including ***************, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************** with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support