Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 397 total complaints in the last 3 years.
- 150 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to be taken off Intelius website. It is there to cause only harm. The information is not correct either.I would like proof that my name has been removed and verification that they will not post my name on the internet again.
Business Response
Date: 11/11/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by ******* *****, Complaint ID ********.
Intelius is a public records search engine that compiles and displays publicly available information obtained from government agencies, commercial data providers, and other public sources. While we cannot alter or delete specific records from the original public sources, we do provide a way to remove an entire background report from appearing on our website.
To suppress Ms. ****** background report from appearing on Intelius.com and affiliated public-records search sites, she may visit our ************** at ***********************************************, select ************************** and then choose Manage My Suppression Rules. She will need to provide and validate identifying information so we can locate and confirm her record. This verification step ensures we remove only the correct listing.
Once completed, suppression will also apply across our affiliated public-records search sites within the same corporate family, including ***************, ********************, and USSearch.com.
For any additional questions or assistance, Ms. ***** may contact our Customer Support team at **************, Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). (Holiday hours may vary.)
Sincerely,
Intelius SupportInitial Complaint
Date:11/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They said on their advertisement for their website that I could look up a phone number and it was free. That's a lie and false advertising and they need to correct the ad. That's all I am tired of going to a website and it's a lie, that I even have to report this to anyone is stupid they can do better than that.Business Response
Date: 11/07/2025
Dear **** *****,
Intelius is responding to the consumer complaint filed by **** *********, Complaint ID ********.
Intelius appreciates the opportunity to address this concern. To clarify, the company does not advertise or provide its people search or reverse phone lookup services for free. Intelius compiles publicly available records and commercially sourced data at a cost to provide users with detailed and reliable information. While this data is publicly accessible, creating and maintaining a platform that efficiently organizes and presents this information involves operational expenses.
It is also important to note that when performing a search through ****** or another search engine, results are automatically compiled based on the keywords entered by the user. Because ********************** offers reverse phone lookup services, its website may appear in search results for phrases such as free phone lookup. However, Intelius does not make any claim on its website that its services are free.
Intelius strives to maintain transparency and affordability in all of its offerings. Before any user can register or make a purchase, all pricing and subscription information is clearly displayed at *****************************************. Additional details regarding membership plans, billing practices, and terms of use are available at **********************************************.
For any additional questions, consumers may contact Intelius Customer Support at **************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius SupportInitial Complaint
Date:11/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over chargedBusiness Response
Date: 11/05/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by ******* ******, Complaint ID ********.
Intelius is a public records search engine that provides access to public data through a subscription-based service, which renews automatically until canceled.
After a thorough investigation, we were able to locate an attempt to create an account under the email address provided in this complaint; however, all charges associated with these attempts were declined, and no successful billing occurred. As such, no funds were collected by Intelius.
If Mr. ****** believes the charge may be linked to a different transaction or account, we kindly ask that he provide the following details so we can assist as quickly and accurately as possible:
Any possible alternate email address
The date and amount of the most recent charge(s)
The first six and last four digits of the card associated with the charge(s)
If ****** was used, the associated ****** email address or ****** Transaction ID
Once this information is available, we encourage Mr. ****** to reach out directly to our Customer Support team so we can investigate further and resolve the matter promptly.
Please do not hesitate to contact our customer care department at ************** with any further questions. We are available to assist during regular business hours, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius SupportInitial Complaint
Date:10/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October ******* , I contacted Intelius Company to get information on a persons place of employment. They advertised they could get any information; I paid ***** for a subscription 10/23/2025 order number ********** $***** Member ID: ********* Account Pin: *** but they did not have access to employment information after having a contentious conversation with customer service representative ***** (if that was her name) she stated my account would be escalated.I then stated I wanted to cancel my account and have my ***** refunded which she stated would also be escalated, for 72 hours, which I have no idea what this meant. I asked to speak to a supervisor I spoke with someone named ****** who I explained what happened and that I would be reporting their business procedures. They stated my account would be cancelled on that day, but it wasnt. Status Canceled Amount $25.11/ 30 days Ends on Nov 22, 2025 Activated Oct 23, 2025, Order No. **********Business Response
Date: 10/27/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by ***** ****, Complaint ID ********.
Please be advised that Intelius is a public records search service. We prohibit the use of the website for any non-personal purpose that involves a business transaction, which may include but is not limited to employment screening, tenant screening, or credit checks. For more information, please review our Terms of Use, found at this link: **************************************.
We have determined that Ms. ***** membership was not being used in accordance with our Terms of Use. The account was cancelled on October 23, 2025, when she called in. Although an authorization was placed for $26.93, the charge was reversed back to her financial institution since it did not actually process. The authorization was cancelled, and the funds were returned, which can take 35 business days to reflect depending on the financial institution.
The 72-hour timeframe mentioned during the call referred to the Terms of Use violation review, which was explained by the representative at that time.
No further charges will be incurred, and the account remains fully cancelled. Please do not hesitate to contact our Customer Support team at ************** with any additional questions. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support TeamCustomer Answer
Date: 10/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I paid though ****** so I will confirm with them that no money was paid to this company.
Regards,
***** ****
Initial Complaint
Date:10/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Opt out not working on your site. The provided removal tool cannot find my listing. I request that you immediately rectify and remove all information about me.***********************************************************************************************Business Response
Date: 10/27/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by ******** ******, Complaint ID ********.
The information provided in Intelius reports comes from publicly available sources, including public databases, government entities, commercial data providers, and other sources of public information. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
We were able to locate a background report and validate Ms. ******* request based on the information provided in her complaint. We have gone ahead and suppressed the report pursuant to her request and our Terms of Use.
This removal will also be applied across our affiliated public-records search sites within the same corporate family, including ***************, ********************, and USSearch.com.
Please note that our suppression efforts do not impact the availability of this information from other sources, including third-party data providers. Additionally, even if a background report is suppressed, an individuals name and certain information may continue to appear in other contexts, such as registered *** offender lists, as a possible relative or associate in other individuals reports, or within phone or email lookup results.
Please do not hesitate to contact our ************* team at ************** with any further questions. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius SupportInitial Complaint
Date:10/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have contacted this company multiple times about removing my information for safety and security reasons. I worked in law-enforcement for 15 years. My phone numberis not public. They keep posting my name and address which I did have them removed by this company and now its up again its nearly impossible to remove it on my own when going through the companys website I asked at this company stop putting my information up, including my name number and address if this continues, I will take legal actionBusiness Response
Date: 10/24/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by Le-****** *****, Complaint ID ********.
The information that appears in Intelius reports is compiled from publicly available sources such as government agencies, public databases, and commercial data providers. While we cannot remove or alter individual public records, we can suppress an entire background report from our site at the individuals request.
We previously confirmed that Ms. ****** person and email reports were suppressed on September 24, 2025. On October 22, she provided the specific phone number she wished to have removed. As of today, all information connected to her name, address, and phone number has been suppressed in accordance with her request and our Terms.
This suppression will also apply across the affiliated public-records search sites operated under the same corporate family, including ***************, ********************, and USSearch.com. Please note that our actions do not affect the availability of public data from other sources outside our network. Additionally, even after suppression, limited references to her name may appear elsewheresuch as possible relative or associate listings, or in data supplied by third parties.
If Ms. ***** has any further questions, she may contact our ************************ at **************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 **********************************************start="1694" data-end="1697"> Intelius SupportCustomer Answer
Date: 10/28/2025
I reject this because this business was able to completely remove my information. Then a week later, it was back on the ****** search with Not only this company, but its Affiliates .You can literally ****** my phone number right now and my information comes up With this particular company and no one else. My phone number is not public. Not only that it is associated a phone numbers with an ex spouse that I have no contact with. Again, this company is creating a safety and security issue for me and my family and I asked that they remove my information. I ******* my name all the time I ****** my phone number all the time I know what information comes up. I have a screenshot today at 2 PM of the ****** search with this company and its affiliated with my information still connected It will not let me upload itBusiness Response
Date: 11/11/2025
Dear **** *****,
We are writing in response to the follow-up complaint filed by Le-****** *****, Complaint ID ********.
We have confirmed that Ms. ****** information has been removed from the Intelius website. As a courtesy, we have also submitted a request to ****** to clear the cached page associated with the link she referenced. While this request has been made, please note that Intelius has no control over the timing of ******s cache updates or the continued visibility of outdated links in search results.
It is important to understand that Intelius does not control search engine indexing, and once ****** or other third-party platforms have cached pages containing previously available public data, those cached results may remain visible for a period of time until the search engine completes its own update process.
We can confirm that Ms. ****** report remains fully suppressed across Intelius.com and all affiliated public-records search sites operated under the same corporate family, including ***************, ********************, and USSearch.com.
If Ms. ***** has additional questions, she may contact our Customer Support team at **************, Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)
Sincerely,
Intelius SupportCustomer Answer
Date: 11/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Le-****** *****
Initial Complaint
Date:10/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius charged my card without my consent and never refunded my money. I called customer service, and they gave me a receipt number promising a refund, but it never arrived. Ive called multiple times since then, and no one answers or helps me. This is frustrating and unprofessional. I want my refund processed immediately and confirmation sent to my email. No company should take money without permission and ignore customers afterwardBusiness Response
Date: 10/20/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by *** *** ****, Complaint ID ********.
Consistent with applicable laws, all material termsincluding billing details and automatic renewal termsare clearly disclosed before submitting payment information. Each user is required to check a box separately agreeing to those terms prior to being charged. Our registration page and Terms of Use clearly outline these billing details, and customers receive a confirmation email for every order placed on the site.
Upon review, the account in question was created as a trial membership on September 3, 2025, and automatically renewed for the regular monthly subscription when it was not cancelled within the trial period. The account was later cancelled online on September 21, 2025. The customer then called in on September 22, 2025, at which time we issued a refund of $35.30 back to the Mastercard ending in 2441. The customer called again on September 30, 2025, and we confirmed once more that the account remained cancelled and the refund had been successfully processed.
Refunds typically appear within 35 business days, depending on the financial institution. If Mr. **** has not yet seen the refund reflected on his account, we recommend contacting his financial institution directly, as processing times may vary. The account remains fully cancelled, and no further charges will occur.
If Mr. **** requires any additional assistance, our customer care team is happy to help at **************, Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)
Sincerely,
Intelius SupportInitial Complaint
Date:10/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Intelius has 2 different background results on me, I'd like them supressed/removed from the platform, that is the only goal of this "Complaint" the email associated with both is **************** i have filed a supression request on both of them via the "Opt out" link on the platform but that does not seem to be working, when search my email address the background check still comes up..it is the first search results, I'd like both of them to be supressed please, One actually appears to have been supressed properly, i'd like the other one removed please and thank you.The one i'm requesting supression of is the South Carolina onesBusiness Response
Date: 10/15/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by ****** ****, Complaint ID ********.
The information Intelius provides in reports is publicly available and compiled from government entities, commercial data providers, and other sources of public records. While we cannot alter or remove individual records, we do offer the option to suppress an entire background report from our platform.
Based on the details provided in this complaint, we were able to locate and validate Mr. ***** request. We have gone ahead and suppressed the South Carolina background report from the Intelius website pursuant to his request and our Terms. One of the reports had already been suppressed, and we have now completed suppression of the remaining one.
This suppression will also apply across affiliated public-records search sites operated by our corporate family, including ***************, ********************, and USSearch.com. Please note that our efforts do not affect whether this information may continue to be available through other public sources. Additionally, even with suppression, certain information may still appear in features such as possible relatives or associates, registered *** offender lists, or in phone and email search results.
If Mr. **** has any additional questions or needs further assistance, he may contact our customer care department at **************. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 **********************************************start="1696" data-end="1699"> Intelius SupportCustomer Answer
Date: 10/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
However please make note googling the email still pulls up my name, I am accepting this and will see if the suppression fixes this issue , if not I'll either start another one or call the number provided. Thank you
Regards,
****** ****
Initial Complaint
Date:10/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Remove my information from your website. The system will not allow me to find my listing and remove it.Business Response
Date: 10/13/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by ****** ********, Complaint ID ********.
Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
In order to suppress Mr. ********* background report from appearing on Intelius.com and affiliated people search sites, he can access the Suppression Tool located at the following link: ***********************************************. From there, he should select ************************* and then Manage My Suppression Rules. He will be required to provide and validate some identifying information first. This step is necessary to match the information with the corresponding record and confirm that he is the subject of that record. The Suppression Tool is for personal use only and is made available at our discretion and pursuant to the applicable Terms of Use: **********************************************.
Mr. ********* request to remove his background report from the Intelius website will be applied across the affiliated public-records search sites within the same corporate family, including ***************, ********************, and USSearch.com.
Please do not hesitate to contact our customer care department at ************** with any further questions. We are available to assist during regular business hours, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET), Monday through Friday. (Holiday hours may vary.)
Sincerely,
Intelius SupportInitial Complaint
Date:10/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested the company remove my privacy data. They always say the are unable to locate any returns even after being sent screenshots. Remove my info!Business Response
Date: 10/13/2025
Dear **** *****,
We are writing in response to the consumer complaint filed by *** *******, Complaint ID ********.
The information TruthFinder provides in reports is compiled from publicly available sources such as public databases, government entities, and commercial data providers. *********** does not create or alter this information. While we cannot remove specific records, we do have the option to remove an entire background report from our site.
Based on the details provided, we were able to locate and validate Mr. ******** request. The background report has been suppressed pursuant to the request and our Terms. This suppression will also be applied across affiliated public-records search sites within our corporate family, including Intelius.com, ********************, and USSearch.com.
Please note that our suppression efforts do not prevent the same information from being available through other third-party or public sources outside our control. In addition, even after suppression, a name may continue to appear in certain contexts, such as on government registries, or as a possible relative or associate in other individuals reports.
If further assistance is needed, Mr. ******* may contact our ************************ at ************. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)
Sincerely,
TruthFinder Customer Support Team
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