Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been working with ******** to have my information removed from people finder websites. Intelius is making it impossible to have my information removed. Although ive explained already that another person data is merged with mine they are not giving me any other way to remove it since I cant confirm my identity when this information bwolgs to 2 dufferent people. Experian requested the removal and I also have requested the removal and they are refusing.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ********, Complaint ID ********.
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other public sources. While we cannot remove specific records, we do offer the option to suppress an entire background report from our site.
  We understand Ms. ******** concern regarding potential merged data. To ensure accuracy and protect unrelated individuals, we requested additional identifying details to confirm we were suppressing the correct record. This step is required when multiple identities may be involved.
  
  Based on the information provided in her BBB complaint, we were able to locate and validate Ms. ******** background report. We have now suppressed the report pursuant to her request and our Terms of Use.
  
  This suppression applies across all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please note that our suppression process does not affect the availability of similar information from third-party sources. Additionally, even after suppression, your name may continue to appear in certain features, such as registered offender lists, or as a possible relative or associate in other individuals reports, or in phone or email results.
  
  For further assistance, please contact our customer care department at ************. Were available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support
  

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't give them permission to list my sensitive information out on there website which puts me in danger. If not removed I will get a lawyer and sue for damages and also safety.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** **********, Complaint ID ********.
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  
  We were able to locate a background report and validate ****** ************ request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through **********************************start="1800" data-end="1803"> Intelius Support

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in email conversation for over a week to remove my information from peopleconnect and nothing has been done. Im under the impression that they are refusing to remove it.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *****, Complaint ID ********.
  
  We understand Ms. ****** concern and appreciate the opportunity to clarify. Intelius compiles publicly available information from a variety of public databases, government entities, commercial data providers, and other sources of public data. While we are unable to remove individual records from a report, we do provide the option to suppress the entire background report from our website.
  
  Based on the information provided in Ms. ****** complaint, we were able to locate and validate her report. As confirmed in our email correspondence sent on July 8, 2025, her background report was successfully suppressed in accordance with her request and our Terms of Use.
  
  This suppression has been applied across all people search websites operated by the PeopleConnect family of brands, including Intelius.com, ***************, ********************, and USSearch.com.
  
  Please note that while this action removes the report from our platforms, it does not impact the availability of the information from other third-party sources.
  
  Additionally, certain details may still appear in features such as registered offender lists, associate or relative matches in other reports, or in phone or email lookups.
  If Ms. ***** has any additional questions, we encourage her to contact our Customer Support team at ************. We are available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not given access for advertised services to try it out for 5 days and for a small fee before committing to any memberships ongoing. However on the 3rd day, which is today I am unable to use services as I am redirected to a page displaying 2 offers for buying monthly services with a link directly below the offers that states No I do not want to use monthly services. When I opt out I not able to conduct full people search services for a personal report. I can search people but when I select a case file to review I keep getting redirected to purchase offers

  

  Business Response

  Date: 07/07/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ****, Complaint ID ********.
  
  Intelius is a public records search service that provides access to publicly available data, including background reports and contact information. We appreciate the opportunity to address the customers concerns.
  
  Upon enrolling in our services, customers are guided through a registration process where they can review and select from various membership options. All material terms, including billing details and automatic renewal, are clearly disclosed before payment is submitted. Users must also check a box agreeing to these terms before being charged. Memberships can be canceled at any time by logging into the account, contacting phone support, or emailing our team.
  
  In this case, the customer enrolled in a ***** trial membership, which was scheduled to renew into a monthly membership. However, a renewal attempt was made after the 5th day, and the charge failed. As a result, trial access was interrupted and the customer was prompted to select a new membership. Additional charge attempts were also unsuccessful, which prevented access to full report features.
  
  We can confirm the account has since been canceled and no further charges will be applied. A confirmation email was sent to the customer.
  
  We regret any confusion this may have caused. If the customer has further questions or needs assistance, they are welcome to contact our ************* team at ************ or by emailing [email protected]. Were available Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (Holiday hours may vary).
  
  Sincerely,
  Intelius Support Team

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didnt authorize ****************************************** Intelius LLC to collect, distribute, display, share my personal Information on the internet. Nor did I authorize them to sell and monetize my personal data and information on the internet without my authorization. I didn't authorize them to display my personally identifying information on the internet and put my safety at risk. Because of what they have done, I have been the recipient of targeted spam, unwanted calls and solicitations using contact information ****************************** has displayed about me. I want them to take down my information from ******************************************/people/and all their affiliated online websites including intelius.com, third party they have share this information with as well as request they no longer put up my information without my authorization now and in the *********** is a link to my personal information that I need taken down. Again I want them to remove my information from any and all websites, databases, servers, APIs, data collection mechanisms where their business shared, stored, collects and distributes my personal data.******************************************/people/edwige-gnaho/

  

  Business Response

  Date: 07/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** G, Complaint ID ********.
  
  **************************** is a people search website powered by Intelius LLC, which compiles and displays information that is lawfully obtained from publicly available sources such as government records, commercial data providers, and other public databases. We understand your concerns and take privacy matters seriously.
  
  While we are not able to remove individual records from a report, we do offer an option to suppress the entire background report from appearing on ****************************, Intelius.com, and affiliated websites. This suppression process is available through our ******************* at ***********************************************.
  
  To request suppression, please visit the link above, select ************************** and then choose Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************.
  Once the request has been processed, the report will be removed from all people search platforms operated by the PeopleConnect family of brands, including ****************************, Intelius.com, ***************, ********************, and USSearch.com.
  
  We also recommend clearing your browsers cache and cookies before revisiting the site to ensure the most current version is displayed.
  
  If you have any additional questions or need further assistance, please contact our Customer Support team at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support Team

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since November of 2024, Intelius has been charging me monthly for a total of $212.75. I've not used their service, nor did I authorize these charges.

  

  Business Response

  Date: 07/01/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ***********, Complaint ID ********.
  
  Intelius is a public records search engine that provides access to public data through a subscription-based service, which renews automatically until canceled.
  After a thorough investigation, we were unable to locate an active account using the information currently available. To assist Ms. *********** as quickly and accurately as possible, we kindly ask that she provide the following details associated with the charges in question:
  
  Any possible alternate email addresses that may have been used
  The date and amount of the most recent charge(s)
  The first six and last four digits of the card used for billing
  If ****** was used, the ****** email address or the ****** Transaction ID
  
  Once this information is available, we encourage Ms. *********** to contact our Customer Support team directly so we can further investigate and work toward a prompt resolution.
  
  Our Customer Support team can be reached at ************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  We appreciate the opportunity to resolve this matter and look forward to assisting further.
  
  Sincerely,
  Intelius Support Team

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filed a report on ****************** and got a letter saying y'all want to post it but it involves some personal information I'm afraid would give predators more details about me. I'm really concerned about the number of texts, calls and emails I get a day that are trying to get me to click links and get my information. There is another business that is doxing me and requiring me to sign up and pay to remove or correct the information they are giving. It appears they do have my real email which is barely blurred but appears correct. I've had one email for over 20 years. I don't want anyone to have it and why I didn't list it here. This other company name is Intelius and they have my address and a bunch of names as aliases of me that are incorrect. They have a phone number and carrier listed as me that I've never had. This is a scam company created to make people pay them to correct the false information and removal of addresses. You have to click agree on several things in order to get in and then it asks you more questions and appears to be loading something on to my computer. I do not want my information and false information given out by them. I'm in fear for my life and barely leave my house since being doxed. This particular site appears to have last updated me on May 8th. That number and carrier is not mine. I don't have money to pay them nor do I want to sign up to be a member by force. Please help me remove my name and all aliases correct and the dozen plus incorrect, address, email, and all information about me from their website. *********************************************************** you very much for your help.

  

  Business Response

  Date: 07/01/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by **** *******, Complaint ID ********.
  
  We sincerely regret any distress this situation has caused Ms. ******* and appreciate the opportunity to assist. Intelius is a people search service that compiles public information from government records and reputable data providers. We do not create this information ourselves.
  
  Based on the details in Ms. ******** complaint, we were able to locate her background report and have processed a suppression request in accordance with our Terms of Use. This means the report has been removed from public view on Intelius.com and across all PeopleConnect-owned people search sites, including ***************, ********************, and USSearch.com.
  
  Please note: suppressing a report on our platforms does not remove the underlying public records from their original sources or prevent them from appearing on other third-party sites. Additionally, some information may still appear in connection with other reports, such as associate listings or public government databases.
  If Ms. ******* has additional questions or concerns, she is welcome to contact our ************* team at ************, Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)
  
  We hope this action provides peace of mind and are here to help further if needed.
  
  Sincerely,
  Intelius Support Team

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius continues to charge my credit card for services that I notified them at least 6 times in the past that I no longer need. I was told by them at least 6 times that the charges to my card will be discontinued but the charges keep showing up on my card. I haven't used their services in over a year

  

  Business Response

  Date: 06/30/2025

  Dear Madi Posey,
  
  We are writing in response to the consumer complaint filed by Jim Blaney, Complaint ID 23528083.
  
  Consistent with applicable laws, all material terms—including billing details and automatic renewal terms—are clearly disclosed before any payment is submitted. Each user must separately check a box agreeing to these terms, and a confirmation email is sent for all purchases.
  
  We reviewed our records and can confirm that we received an email from Mr. Blaney on June 26, 2025, requesting cancellation of his subscription. The following day, on June 27, 2025, Mr. Blaney contacted our customer service line, and our agent confirmed during that call that his account had been successfully canceled. There is no record of any prior cancellation requests—either by email or by phone—before this timeframe.
  
  As a courtesy, we have refunded $52.23 back to the payment method used during enrollment. Please allow 3–5 business days for the refund to reflect, depending on your financial institution. His membership is now fully canceled, and no further charges will be incurred.
  
  If Mr. Blaney has any additional questions or concerns, we encourage him to contact our Customer Support team directly at 877-564-3253. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Profile highlighted in this complaint (shown in File-1) belongs to me. The First-Name shown (Teyman) is merely a spelling-error of my correct First-Name (******). I have already requested the removal of said Profile, to no avail. In this regard, I do not wish to use their Suppression-Tool and/or provide the additional personal information that they have asked for in their e-mail reply (please refer to the attached file, File-2). As for their so-called verification purposes, my e-mail address and phone number are listed in this complaint. Also, I attest that I am related to ******* *******, and that no-one with the First-Name Teyman is related to him. Furthermore, I am 62-years old, I currently live in ********, and I have lived in all the cities listed in said Profile. I am hereby requesting that said Profile and all related information be removed from their website and all PeopleConnect****** websites.

  

  Business Response

  Date: 06/27/2025

  Dear Madi Posey,
  
  We are writing in response to the consumer complaint filed by Peyman Hadizad, Complaint ID 23519222.
  
  The information available through Intelius is compiled from a variety of public sources, including government agencies, public databases, and commercial data providers. While we do not have the ability to remove individual items from a background report, we do offer the option to suppress an entire report from being displayed on our site.
  
  We were able to locate and validate Mr. Hadizad’s request based on the information provided in the complaint. As a result, we have gone ahead and suppressed the background report associated with his name in accordance with our Terms of Use.
  
  This suppression will also apply across the PeopleConnect family of people search sites, including Intelius.com, TruthFinder.com, InstantCheckmate.com, and USSearch.com.
  
  Please note that this suppression does not remove the information from its original public sources, nor does it prevent the data from appearing on other platforms not operated by PeopleConnect, Inc. Additionally, even after suppression, a consumer’s name or related details may continue to appear in certain contexts—for example, as a possible relative or associate in another individual’s report, or in connection with public record alerts such as registered offender lists.
  
  If Mr. Hadizad has any further questions or concerns, we encourage him to contact our Customer Support team at 877-564-3253 or by email at [email protected]. Our support hours are Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 06/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23519222, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate the support of the BBB and PeopleConnect, Inc., teams on this matter.
  
  
  
  Regards,
  
  Peyman Hadizad

   

  
  
  
   

  
  

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Intelius to have MY DATA REMOVED. It is criminal that I had to research to find out WHO THE ACTUAL OWNER WAS OF *************************************************** is. The owner is Intelius. The form for removal of MY DATA on *************************************************** of course did not FUNCTION FOR REMOVAL. When I finally chatted with Intelius to have my info : *********************************************************************************************************************** THEY HAD THE ***** TO ASK FOR MY PHONE NUMBER. Telling me I had to prove that I am who I say I am. I AM HOWEVER A VICTIM OF ID THEFT to the tune of $60,000 and these despicable DATA brokers enhance ID theft. The problem with proving who you are with these data brokers is that MUCH of the info they SELL IS NOT CORRECT. They do however have my name and address correct. PHONE NUMBER IS WRONG and they have my husbands name and absolutely his wrong age. Why are they ENTITLED TO FORCE me to give more of my PERSONAL INFORMATION TO PROVE WHO I AM. They did have to prove that I wanted my info sold or posted or that MY PERSONAL INFO WAS ENTIRELY CORRECT. I WANT THE FOLLOWING REMOVED IMMEDIATELY from *************************************************** *********************************************************************************************************************** Intelius will remove your info from one site and place it up at another and HOLD IT ****** UNTIL YOU PROVE THEIR ERRONEOUS INFO TO BE CORRECT, which is impossible. They also send you emails where you have to click links. Who in their right mind would click a link in their email these days????? There is so much hacking and ID theft....But even if I were willing to click links, I still could not prove who I am with THEIR FALSE INFORMATION.

  

  Business Response

  Date: 07/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ****, Complaint ID ********.
  
  The information provided by Intelius comes from publicly available records compiled from government agencies, commercial data providers, and other public sources. 
  While we cannot remove individual data points from a background report, we do offer the ability to suppress an entire report from appearing on our site.
  
  The consumer initially contacted our support team regarding a listing on our affiliate site, FastPeopleSearch. At that time, per our standard policy, they were directed to our opt-out tool to submit a removal request.
  
  Based on the additional information provided in this complaint, we were able to successfully locate and remove the consumers public profile from both the Intelius website and our affiliate site, FastPeopleSearch.
  
  If the consumer continues to see the record, we recommend they clear their browser cache and refresh the page, as some content may remain temporarily visible due to cached data.
  
  Please note that suppression applies across the PeopleConnect network of sites, including ***************, Intelius.com, ********************, and USSearch.com. However, we cannot control whether this data appears on unrelated third-party websites or sources.
  
  If the consumer has any further questions, our customer care team is happy to help at ************. Were available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
  
  Sincerely,
   Intelius Support