Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

• 

  Intelius.com

  1501 4th Ave Ste 400 Seattle, WA 98101-3527

• 

  Intelius.com

  500 108th Ave NE Ste 1600 Bellevue, WA 98004-5599

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filed a report on ****************** and got a letter saying y'all want to post it but it involves some personal information I'm afraid would give predators more details about me. I'm really concerned about the number of texts, calls and emails I get a day that are trying to get me to click links and get my information. There is another business that is doxing me and requiring me to sign up and pay to remove or correct the information they are giving. It appears they do have my real email which is barely blurred but appears correct. I've had one email for over 20 years. I don't want anyone to have it and why I didn't list it here. This other company name is Intelius and they have my address and a bunch of names as aliases of me that are incorrect. They have a phone number and carrier listed as me that I've never had. This is a scam company created to make people pay them to correct the false information and removal of addresses. You have to click agree on several things in order to get in and then it asks you more questions and appears to be loading something on to my computer. I do not want my information and false information given out by them. I'm in fear for my life and barely leave my house since being doxed. This particular site appears to have last updated me on May 8th. That number and carrier is not mine. I don't have money to pay them nor do I want to sign up to be a member by force. Please help me remove my name and all aliases correct and the dozen plus incorrect, address, email, and all information about me from their website. *********************************************************** you very much for your help.

  

  Business Response

  Date: 07/01/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by **** *******, Complaint ID ********.
  
  We sincerely regret any distress this situation has caused Ms. ******* and appreciate the opportunity to assist. Intelius is a people search service that compiles public information from government records and reputable data providers. We do not create this information ourselves.
  
  Based on the details in Ms. ******** complaint, we were able to locate her background report and have processed a suppression request in accordance with our Terms of Use. This means the report has been removed from public view on Intelius.com and across all PeopleConnect-owned people search sites, including ***************, ********************, and USSearch.com.
  
  Please note: suppressing a report on our platforms does not remove the underlying public records from their original sources or prevent them from appearing on other third-party sites. Additionally, some information may still appear in connection with other reports, such as associate listings or public government databases.
  If Ms. ******* has additional questions or concerns, she is welcome to contact our ************* team at ************, Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)
  
  We hope this action provides peace of mind and are here to help further if needed.
  
  Sincerely,
  Intelius Support Team

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius continues to charge my credit card for services that I notified them at least 6 times in the past that I no longer need. I was told by them at least 6 times that the charges to my card will be discontinued but the charges keep showing up on my card. I haven't used their services in over a year

  

  Business Response

  Date: 06/30/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by *** ******, Complaint ID ********.
  
  Consistent with applicable laws, all material termsincluding billing details and automatic renewal termsare clearly disclosed before any payment is submitted. Each user must separately check a box agreeing to these terms, and a confirmation email is sent for all purchases.
  
  We reviewed our records and can confirm that we received an email from Mr. ****** on June 26, 2025, requesting cancellation of his subscription. The following day, on June 27, 2025, Mr. ****** contacted our customer service line, and our agent confirmed during that call that his account had been successfully canceled. There is no record of any prior cancellation requestseither by email or by phonebefore this timeframe.
  
  As a courtesy, we have refunded $52.23 back to the payment method used during enrollment. Please allow 35 business days for the refund to reflect, depending on your financial institution. His membership is now fully canceled, and no further charges will be incurred.
  
  If Mr. ****** has any additional questions or concerns, we encourage him to contact our Customer Support team directly at ************. Were available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Profile highlighted in this complaint (shown in File-1) belongs to me. The First-Name shown (Teyman) is merely a spelling-error of my correct First-Name (******). I have already requested the removal of said Profile, to no avail. In this regard, I do not wish to use their Suppression-Tool and/or provide the additional personal information that they have asked for in their e-mail reply (please refer to the attached file, File-2). As for their so-called verification purposes, my e-mail address and phone number are listed in this complaint. Also, I attest that I am related to ******* *******, and that no-one with the First-Name Teyman is related to him. Furthermore, I am 62-years old, I currently live in ********, and I have lived in all the cities listed in said Profile. I am hereby requesting that said Profile and all related information be removed from their website and all PeopleConnect****** websites.

  

  Business Response

  Date: 06/27/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** *******, Complaint ID ********.
  
  The information available through Intelius is compiled from a variety of public sources, including government agencies, public databases, and commercial data providers. While we do not have the ability to remove individual items from a background report, we do offer the option to suppress an entire report from being displayed on our site.
  
  We were able to locate and validate Mr. ******** request based on the information provided in the complaint. As a result, we have gone ahead and suppressed the background report associated with his name in accordance with our Terms of Use.
  
  This suppression will also apply across the PeopleConnect family of people search sites, including Intelius.com, ***************, ********************, and USSearch.com.
  
  Please note that this suppression does not remove the information from its original public sources, nor does it prevent the data from appearing on other platforms not operated by PeopleConnect****** Additionally, even after suppression, a consumers name or related details may continue to appear in certain contextsfor example, as a possible relative or associate in another individuals report, or in connection with public record alerts such as registered offender lists.
  
  If Mr. ******* has any further questions or concerns, we encourage him to contact our Customer Support team at ************ or by email at [email protected]. Our support hours are Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 **********************************************start="1818" data-end="1821">Intelius Support

  Customer Answer

  Date: 06/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I appreciate the support of the BBB and PeopleConnect, ***** teams on this matter.
  
  Regards,
  ****** *******

   

  
   

  
  

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Intelius to have MY DATA REMOVED. It is criminal that I had to research to find out WHO THE ACTUAL OWNER WAS OF *************************************************** is. The owner is Intelius. The form for removal of MY DATA on *************************************************** of course did not FUNCTION FOR REMOVAL. When I finally chatted with Intelius to have my info : *********************************************************************************************************************** THEY HAD THE ***** TO ASK FOR MY PHONE NUMBER. Telling me I had to prove that I am who I say I am. I AM HOWEVER A VICTIM OF ID THEFT to the tune of $60,000 and these despicable DATA brokers enhance ID theft. The problem with proving who you are with these data brokers is that MUCH of the info they SELL IS NOT CORRECT. They do however have my name and address correct. PHONE NUMBER IS WRONG and they have my husbands name and absolutely his wrong age. Why are they ENTITLED TO FORCE me to give more of my PERSONAL INFORMATION TO PROVE WHO I AM. They did have to prove that I wanted my info sold or posted or that MY PERSONAL INFO WAS ENTIRELY CORRECT. I WANT THE FOLLOWING REMOVED IMMEDIATELY from *************************************************** *********************************************************************************************************************** Intelius will remove your info from one site and place it up at another and HOLD IT ****** UNTIL YOU PROVE THEIR ERRONEOUS INFO TO BE CORRECT, which is impossible. They also send you emails where you have to click links. Who in their right mind would click a link in their email these days????? There is so much hacking and ID theft....But even if I were willing to click links, I still could not prove who I am with THEIR FALSE INFORMATION.

  

  Business Response

  Date: 07/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ****, Complaint ID ********.
  
  The information provided by Intelius comes from publicly available records compiled from government agencies, commercial data providers, and other public sources. 
  While we cannot remove individual data points from a background report, we do offer the ability to suppress an entire report from appearing on our site.
  
  The consumer initially contacted our support team regarding a listing on our affiliate site, FastPeopleSearch. At that time, per our standard policy, they were directed to our opt-out tool to submit a removal request.
  
  Based on the additional information provided in this complaint, we were able to successfully locate and remove the consumers public profile from both the Intelius website and our affiliate site, FastPeopleSearch.
  
  If the consumer continues to see the record, we recommend they clear their browser cache and refresh the page, as some content may remain temporarily visible due to cached data.
  
  Please note that suppression applies across the PeopleConnect network of sites, including ***************, Intelius.com, ********************, and USSearch.com. However, we cannot control whether this data appears on unrelated third-party websites or sources.
  
  If the consumer has any further questions, our customer care team is happy to help at ************. Were available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
  
  Sincerely,
   Intelius Support
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone submitted a fraudulent change of address for a deceased individual to MY address. Now, Intelius is maintaining a record on their exploitative website for this individual, who never lived at my address, with my address. Because of this my mailbox is getting bombarded with daily soliciting mailings in this individual's name.************************************************************************************************************ I emailed **************************** to take this information down immediately, and I received a response from a predator-enabler short on reading comprehension named ****** demanding I provide information about my "relative". I replied they are to remove my address from their website immediately. I then received another reply from a predator-enabler named ******* refusing to remove information from a report.This is unacceptable.

  

  Business Response

  Date: 06/19/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** *****, Complaint ID ********.
  
  We sincerely regret the frustration Mr. ***** experienced and appreciate the opportunity to address his concerns. We understand how upsetting it can be to receive unwanted mail tied to inaccurate public information, especially when it involves a deceased individual.
  
  To clarify, Intelius does not create or modify records. The information displayed on our website is compiled from publicly available sources such as government records, public databases, and commercial data providers. While we make this data searchable, we do not generate the content ourselves.
  
  Based on the details provided in the complaint, we located the report and have suppressed both the background report and Mr. ****** address from appearing on our site. This suppression has also been applied across all people search platforms within the PeopleConnect family, including Intelius.com, ***************, ********************, and USSearch.com.
  
  Please note that while this information has been removed from our sites, we are unable to control how it may appear on third-party platforms or be used by external marketers. Continued solicitations may stem from other data sources that maintain outdated or inaccurate records.
  
  If Mr. ***** has any further concerns or needs additional assistance, our customer care team is available at ************ or by email at [email protected], Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:06/15/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ****'s right to delete, also known as the right to erasure, allows California residents to request that businesses delete their personal information. Businesses must comply with these requests. Additionally, all the platforms owned and operated by PeopleConnect such as Intelius, TruthFinder, Instant Checkmate, USSearch, and Zabasearch do the same. Signed a subscription with a data removal service as they provide ongoing monitoring and updates to ensure our personal information remains removed. Optery was given limited power of attorney, therefore making them an authorized agent for the specific person identified. Based on observations, my mothers information has not been removed by PeopleConnect. ****** submitted a request for removal on Jun 09, 2025 however they have yet to acquiesce with the request which is a significant concern as our privacy is important to us. Please note there are multiple variations listed on PeopleConnnects platform pertaining to my mother. For the Better Business Bureaus reference, I have attached an image documenting the activity history from Optery along with a screenshot from each and every individual website displaying her information. Lastly, the url link directing the end user to their information on **********************, ********************, TruthFinder and Instant Checkmate for Yuhee ***. ******************************************************************************************************************************************** ***************************************************************************************************************** ***************************************************************************************************************************************************************************************************************** *********************************************************************************************************************************************************************

  

  Business Response

  Date: 06/17/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by Soo ***** ***, Complaint ID ********.
  
  Intelius is a public records search engine that compiles publicly available information from government records, commercial data providers, and other public sources. While we cannot remove individual records, we can suppress an entire background report from public display on our website.
  
  Based on the information provided, we successfully located a background report for Yuhee ****** *** and have processed a suppression request on her behalf. This removal also extends across the PeopleConnect family of sites, including Intelius.com, ***************, ********************, and USSearch.com.
  
  Additionally, we have submitted a California Consumer Privacy Act (CCPA) request on her behalf. Please note there is a distinction between suppressing a public background report and submitting a **** request. Suppression removes the background report from appearing on our sites but does not delete the underlying public records or prevent related listingssuch as appearances as a possible relative, in contact reports, or on government databases. **** requests, by contrast, apply to personal data collected through website **************** as account information, purchase history, or browsing activityand may include deletion, correction, or opting out of data sharing.
  
  You may also use the same link included in the complaint to confirm that the suppression has taken effect, as the public report will no longer be visible.
  If you have any further questions, please contact our ************* team at ************ or email us at [email protected]. Were available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Customer Support Team

  Customer Answer

  Date: 06/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Thank You
  
  
  
   
  

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zabasearch (Intelius) displays identifying information about me publicly. I have requested on their website multiple times to remove this information. They have a whole system to suppress profiles. I keep filling it out. However, my information has not been removed. I keep getting hate mail sent to one of the addresses associated with this profile. Some of the military information is also sensitive and not great to be displaying publicly.

  

  Business Response

  Date: 06/10/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******** *****, Complaint ID ********.
  
  The information TruthFinder provides in reports is publicly available and compiled from various public databases, government entities, commercial data providers, and other sources. While we cannot remove individual records, we can suppress an entire background report from our site.
  
  We located a report and validated Mr. ****** request based on the information provided. We have suppressed the report pursuant to his request and our Terms.
  This removal applies to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  Please note that our suppression process does not affect whether the information is available through other public or third-party sources. Additionally, your name may still appear in features like *** offender registries, associate listings in other reports, or phone/email reports.
  
  We suggest clearing the cache on the device used for the ********************** to ensure the link is removed from your device. If your information still appears after clearing the cache, please email us [email protected] with the *** of the specific report so we can investigate further.
  
  If you have additional questions, feel free to contact our customer care team at ************. We are available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of dispute: Oct 11, 2024 thru May 15, 2025 I am not 100 percent sure which Intelius this is. The phone number on the transaction is ************.Total amount I paid was $*************** refunded the last 2 months - $78.58.Nature of dispute - recurring changes were not identified.I need a refund of $235.74 from Intelius to resolve this situation.

  

  Business Response

  Date: 06/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** ******, Complaint ID ********.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  Upon review, we can confirm that Mr. ******* account has already been canceled, and the maximum eligible refunds were issued when he contacted our customer service department. Two months of servicetotaling $78.58were refunded as a courtesy. While the membership has been canceled, Mr. ****** will continue to have access to the service through the end of the current billing cycle, after which no further charges will be incurred.
  
  We understand how easy it can be to miss recurring charges, which is why we are committed to providing transparency throughout the sign-up process. Subscription status can be viewed at any time through a users account dashboard, and cancellation confirmation emails clearly specify which subscription has been deactivated.
  
  If Mr. ****** has any additional questions, he is welcome to contact our customer care department at ************. We are available to assist during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through **********************************start="1750" data-end="1753"> Intelius Support

  Customer Answer

  Date: 06/02/2025

  The response from Intelius is not acceptable. I will settle this dispute for the remaining money that is due me: $235.74 minus the initial month. So I will settle for $19.45.

  

  Business Response

  Date: 06/03/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** ******, Complaint ID ********.
  
  As previously stated, Intelius has already issued the maximum eligible refunds for Mr. ******* account, totaling $78.58. These refunds were processed as a courtesy following his contact with our Customer Support team. The account has also been canceled to ensure no future charges.
  
  While we understand Mr. ******* ongoing concerns, no additional refunds are available. Intelius operates on a subscription basis, and all billing termsincluding automatic renewal and cancellation policiesare clearly presented and agreed to during the sign-up process. Confirmation emails are also sent after each transaction to ensure transparency.
  
  We can confirm there will be no further charges to Mr. ******* account. If he has any additional questions, he is welcome to contact our Customer Support team at ************. Our hours are Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.
  
  Sincerely,
  Intelius Support Team

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against PeopleConnect, *** which also owns Intelius. for failing to honor my request to remove my personal information from their website. I used the opt-out procedure available on their platform, which requires verification through an email address or phone number associated with the profile. Unfortunately, I no longer have access to the listed contact methods and therefore cannot complete the automated verification process. I reached out to PeopleConnect through their designated contact channels to request an alternate method of verification and removal of my data, but I have received no response despite repeated attempts. This lack of responsiveness and inability to complete the opt-out process effectively denies me the right to control my personal information, raising serious concerns about their compliance with consumer privacy standards.

  

  Business Response

  Date: 06/02/2025

  Dear **** *****,

  We are writing in response to the consumer complaint filed by ******* **********, Complaint ID ********.

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

  We sincerely apologize for the delay in addressing Mr. *********** suppression request and for any frustration caused by the verification process. We understand that users may not always have access to previously associated contact methods. Based on the details provided in the complaint, we were able to locate a background report and validate Mr. *********** request. We will now proceed with suppressing the report pursuant to his request and our Terms.

  This suppression will also be applied across all PeopleConnect-owned sites, including ***************, Intelius.com, ********************, and USSearch.com.

  Additionally, wed like to clarify that the phone number Mr. ********** mentioned in the email sent to us is not associated with Intelius or PeopleConnect. It appears to belong to a different company with a similar name. For direct assistance in the future, our official customer care number is ************.

  Please keep in mind that while we can suppress a report from our platforms, we cannot control how the information may appear on unrelated third-party websites. Furthermore, names and limited details may still appear in features such as possible associates, registered offender lists, or contact-related results.

  If you have further questions, our support team is available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 *********************************************start="2059" data-end="2062"> Intelius Support

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to remove my phone number and address from Intelius and all of the websites owned by them

  

  Business Response

  Date: 05/24/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******** ********, Complaint ID ********.
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  
  We were able to locate a background report, phone report, and address report and validate Ms. ********* request based on the information provided in their complaint. We will go ahead and suppress these reports pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please note that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if a background report is suppressed, the individuals name or related details may continue to appear in connection with certain features for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email lookup results.
  
  If you have any additional questions, please do not hesitate to contact our customer care department at ************. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 05/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ********