Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

• 

  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

• 

  Intelius.com

  500 108th Ave NE Ste 1660 Bellevue, WA 98004-5599

• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:Intelius continued charging me for four months after confirming my subscription cancellation. I am requesting a refund for these charges.Complaint Details:On April 16, 2025, I received an email from Intelius confirming that my subscription had been canceled and that I would no longer be charged. Despite this written confirmation, my account was billed from April through July 2025.When I contacted Intelius, I was told they had closed only one subscription, not my entire account, and therefore refused to refund the additional charges. At no point during my cancellation process was I informed that I had more than one subscription or that each needed to be canceled separately. The April 16 email made no such distinctionit indicated my subscription was canceled and that billing would stop.This is misleading and fails to honor the written cancellation confirmation I received. I am requesting a full refund for the charges from April through July 2025 and written confirmation that all subscriptions under my name are canceled to prevent future billing.I have attached the April 16, 2025 cancellation confirmation email as proof.

  

  Business Response

  Date: 08/12/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by *** *****, Complaint ID ********.
  
  After reviewing Ms. ****** account and the April 16, 2025 cancellation confirmation email, we note that the message stated: Your subscription (ID# ********** for Unlimited Person Reports, Location Reports, Asset Records, Bankruptcy Records, Criminal Records, ****************, Federal Records, Judgment Records, License Records, ************, ******************, and Associate Records has been cancelled. You should not receive any further charges for this subscription. This language confirms the cancellation of a specific subscription, not all active subscriptions under the account.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and Terms of Use clearly outline our billing terms, and customers receive confirmation emails for all orders placed. When a customer cancels online through their membership settings, all active subscriptions are displayed and must be canceled individually.
  
  We understand Ms. ****** concern, and as a courtesy, we have refunded an additional three charges of $3.99 each, in addition to the one charge previously refunded when she first contacted us. All memberships under her account are now canceled, and no further charges will be incurred.
  
  If Ms. ***** has any additional questions, our customer care team is available at ************, MondayFriday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:08/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB,This website has my information included on it after I have told them to take all of it down for the last few weeks. This website has my current address and my full name. This puts me at risk of someone hurting me. Please help me to make them it all down.*************************************************************************************************

  

  Business Response

  Date: 08/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *********, Complaint ID ********.
  
  The information displayed in Intelius reports is compiled from publicly available sources, including public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove individual data points from a report, we can suppress an entire background report from appearing on our site.
  
  Although Mr. ********* previously contacted us, we requested additional information to accurately locate his report. The link he provided contained multiple individuals with the same first and last name in the same state, which made it necessary for us to obtain more details to narrow down the correct record. Based on the information included in this complaint, we were able to identify the correct background report and have processed his suppression request in accordance with our Terms.
  
  This suppression will also apply across all PeopleConnect-owned people search sites, including ***************, Intelius.com, ********************, and USSearch.com. Please note that our suppression process does not remove the information from the original public sources or from other companies that may display similar data. Certain information, such as public safety records or possible relative/associate references, may still appear in other contexts.
  
  If Mr. ********* has further questions, our ************* team is available at ************, MondayFriday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET).
  Sincerely,
  
  Intelius Support

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So today on August 8th 2025 I did a ****** search for free reverse phone number lookup results. One of the ones that came up was intelius. So I believed what their ad said that I click on it and went through everything waiting for their system to run all the processes which takes about 5 minutes. At the end they would not give me the free result but instead want to charge me $0.95 for one report and a 5-day free trial. Their ad is very misleading and even untruthful I believe

  

  Business Response

  Date: 08/13/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *****, Complaint ID ********.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before any payment information is submitted. Each user is required to check a box agreeing to those terms before being charged, and a confirmation email is sent for all orders placed.
  
  We understand Mr. ***** referenced a sponsored ****** ad that included the phrase Free Search Reverse Phone. To clarify, initiating a search on our site is free meaning you can enter a phone number and begin the lookup process at no cost. However, accessing the full report results requires payment. This is stated before completing registration, along with clear pricing details.
  
  We do not advertise that our full reports are free. Compiling public record information from various sources and presenting it in a user-friendly format requires significant resources, which is why viewing complete results is a paid service. Pricing is available at *****************************************, and full membership and billing terms are outlined in our Terms of Use at **********************************************.
  
  If Mr. ***** has further questions, our ************* team is available at ************, MondayFriday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Intelius once to do a background check using their free trial. Im always overly conscious about free-trials and immediately terminated my account after I completed the search. I am certain of this. Due to significant life changes and being a single mom of a special needs child, I stay very busy and unfortunately have not been able to keep a very close check on my finances. I live check to check and keep my spending as minimal as possible. I was recently motivated to start budgeting; however, and tracking my spending more specifically using the Rocket Money app, which is how I was alerted to these charges. I have not used intelius once since I did that one single time and canceled my account during the free trial and they have continued to charge me for the last 9 months. Theyve charged me over $600 for a service I have only used once! It also looks like they are charging me under a ****** account and a regular account. Im not sure if there was a glitch when I initially signed up for the free trial? I promise, I am always extremely careful to cancel free trials. I really really need this money back and they are being extremely unreasonable. Please help me.

  

  Business Response

  Date: 07/28/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ****, Complaint ID ********.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  To clarify, Intelius does not offer free services. Ms. **** signed up for a trial membership in November 2024. As stated during the sign-up process, unless canceled before the trial ends, the account automatically renews at the standard monthly rate of $35.30. Our records do not show charges totaling over $600, and we did not locate duplicate charges under ****** and another processor.
  
  We have canceled all active memberships associated with Ms. ***** information and issued an additional refund of $35.30, which is the most we are able to provide in accordance with our refund policy. No further charges will be incurred.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company will not remove personal information upon multiple requests name, number and address visible without consent

  

  Business Response

  Date: 07/28/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** ***, Complaint ID ********.
  
  Intelius is a public records search engine that gathers and displays publicly available information compiled from various sources, including government agencies, public databases, and commercial data providers. The data shown in our reports is not privately sourced or obtained without consentit is drawn from public records that are lawfully accessible to the general public.
  
  While we are unable to remove individual data points from a background report, we do offer the ability to suppress an entire background report from appearing on Intelius.com and our affiliated people search sites. To submit a suppression request, Mr. *** may use our Suppression Tool by visiting ***********************************************, then selecting ************************* followed by Manage My Suppression Rules. Some identifying information must be provided and validated so we can match the request to the correct record and confirm that the requester is the rightful subject.
  
  This process is strictly for personal use and is made available at our discretion in accordance with our Terms of Use: *********************************************.
  Once completed, the suppression will be applied not only to Intelius.com but also to other PeopleConnect-owned people search platforms, including ***************, ********************, and USSearch.com.
  
  If Mr. *** has any additional questions or needs further assistance, he is welcome to contact our ************* team at ************, available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please delete all my info ****. Have contacted the business over 20 times and they won't comply, keep sending me the same email.******************************************************

  

  Business Response

  Date: 07/18/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** *******, Complaint ID ********.
  
  First and foremost, we sincerely apologize for the delay and frustration caused by the repeated responses Mr. ******* received after contacting our support team. We appreciate his persistence and the opportunity to address his concerns.
  
  The information Intelius provides in reports is publicly available data compiled from various public databases, government entities, commercial data providers, and other third-party sources. While we are unable to remove individual records from a report, we do offer the option to remove an entire background report and full phone report from our site.
  
  Based on the information provided in Mr. ********* complaint, we were able to locate a phone report and validate his request. We will proceed with suppressing this report in accordance with our Terms of Use.
  
  This suppression will apply not only to Intelius.com but also to other people search sites within the PeopleConnect family, including ***************, ********************, and USSearch.com.
  
  Please note that our suppression efforts do not impact whether the same information may be available through other third-party sources. Additionally, even after suppression, certain information may continue to appear in features such as registered *** offender lists, possible relative or associate listings in other individuals' reports, or in phone or email report summaries.
  
  If Mr. ******* has any further questions or needs additional assistance, we invite him to contact our customer care department at ************. Our team is available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized Recurring Charges from Antleus $34.95 Monthly for 3 Years Complaint Description:I have been charged $34.95 every month for nearly three years by a company called Antleus, without my knowledge or consent. I never subscribed to any service from them, nor did I authorize these recurring payments.When I contacted ******, they told me the subscription began in 2021 through a platform called UP. However, I am a public figure with over 5 million followers, and I am extremely cautious about online subscriptions. I am 100% certain that I never signed up for this service.This is clearly a case of unauthorized charges, and I believe I have been scammed out of over $1,200. I am requesting a full refund for all unauthorized payments and an immediate cancellation of any existing subscription.I have already attempted to resolve this directly, but received no clear explanation or solution. Im now turning to the BBB for support in resolving this matter.Desired Outcome:Full refund for all unauthorized charges Immediate cancellation of any active subscription Formal confirmation that my personal/payment information has been removed from their system Sincerely,[eman khatibe][***********************[Your ****** transaction IDs ***********************

  

  Business Response

  Date: 07/18/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by **** Khatibe, Complaint ID ********.
  
  We understand the concern regarding the recurring charges and appreciate the opportunity to clarify. Based on our records, the charges were associated with an active subscription that began in September 2022. Before any charges were made, users are required to agree to our Terms of Use and billing policy, which includes clear disclosures regarding recurring payments. These terms are presented prior to purchase, and confirmation is sent via email after signup.
  
  That said, we see that the charges in question have since been disputed with the financial institution, resulting in a chargeback. When a chargeback occurs, it reflects that the transaction is under formal review with the bank or ******, and any refund requests must be processed directly through that institution. As a result, the membership has been canceled and access to the account has been permanently deactivated.
  
  Please be assured that no further charges will be made, and the account will not be reactivated. For additional questions, our ************* team is available at ************, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been working with ******** to have my information removed from people finder websites. Intelius is making it impossible to have my information removed. Although ive explained already that another person data is merged with mine they are not giving me any other way to remove it since I cant confirm my identity when this information bwolgs to 2 dufferent people. Experian requested the removal and I also have requested the removal and they are refusing.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ********, Complaint ID ********.
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other public sources. While we cannot remove specific records, we do offer the option to suppress an entire background report from our site.
  We understand Ms. ******** concern regarding potential merged data. To ensure accuracy and protect unrelated individuals, we requested additional identifying details to confirm we were suppressing the correct record. This step is required when multiple identities may be involved.
  
  Based on the information provided in her BBB complaint, we were able to locate and validate Ms. ******** background report. We have now suppressed the report pursuant to her request and our Terms of Use.
  
  This suppression applies across all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please note that our suppression process does not affect the availability of similar information from third-party sources. Additionally, even after suppression, your name may continue to appear in certain features, such as registered offender lists, or as a possible relative or associate in other individuals reports, or in phone or email results.
  
  For further assistance, please contact our customer care department at ************. Were available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support
  

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't give them permission to list my sensitive information out on there website which puts me in danger. If not removed I will get a lawyer and sue for damages and also safety.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** **********, Complaint ID ********.
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  
  We were able to locate a background report and validate ****** ************ request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through **********************************start="1800" data-end="1803"> Intelius Support

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in email conversation for over a week to remove my information from peopleconnect and nothing has been done. Im under the impression that they are refusing to remove it.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *****, Complaint ID ********.
  
  We understand Ms. ****** concern and appreciate the opportunity to clarify. Intelius compiles publicly available information from a variety of public databases, government entities, commercial data providers, and other sources of public data. While we are unable to remove individual records from a report, we do provide the option to suppress the entire background report from our website.
  
  Based on the information provided in Ms. ****** complaint, we were able to locate and validate her report. As confirmed in our email correspondence sent on July 8, 2025, her background report was successfully suppressed in accordance with her request and our Terms of Use.
  
  This suppression has been applied across all people search websites operated by the PeopleConnect family of brands, including Intelius.com, ***************, ********************, and USSearch.com.
  
  Please note that while this action removes the report from our platforms, it does not impact the availability of the information from other third-party sources.
  
  Additionally, certain details may still appear in features such as registered offender lists, associate or relative matches in other reports, or in phone or email lookups.
  If Ms. ***** has any additional questions, we encourage her to contact our Customer Support team at ************. We are available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support