Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

• 

  Intelius.com

  1501 4th Ave Ste 400 Seattle, WA 98101-3527

• 

  Intelius.com

  500 108th Ave NE Ste 1600 Bellevue, WA 98004-5599

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized charges on my account and after numerous calls none of the employees can help me. These are fraudulent charges that I did not make and they dont care to help. The accounts subscription was canceled as of 2023 and was charged after cancellation and throughout 2024.

  

  Business Response

  Date: 03/21/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******** *******, ID ********. 
  

  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. Most memberships function on a subscription model, meaning they renew automatically until the user decides to cancel, as outlined during the registration process. Our billing terms are conspicuously explained on our registration page located at this link: *****************************************, and in our Terms of Use located at this link: ****************************************************;
  

  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing Intelius to charge their card, including for the automatic renewal of their membership. 
  

  To ensure a thorough investigation of the account in question, ********************** requests that the billed recipient contact us first in the event of proclaimed fraud. Once we confirm this claim, we disable the account, cancel all memberships, and return the last charge to the original payment method.
  

  We have cancelled and already refunded the maximum amount to this account back to the payment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:03/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leaking personal information I have asked and have followed step to have information removed yet they refuse to do so. I even provided them with the Database Id string and they still refused.

  

  Business Response

  Date: 03/21/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** ****, ID ********.  
  

  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  In order to suppress ***** ***** background report from appearing on Intelius.com and affiliated people search sites, they can access the Suppression Tool located at this link: *********************************************** and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;

  ***** ***** request to remove their background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 03/21/2025

  I have used that so called tool which does not wo0rk the company refuses to the data Business like this should be SHUTDOWN and not allowed to continue we did not sign up for this and THEY are leaking info across the Internet.

  The also refuse to remove the data that THEY are leaking.  If they are ok in doing this THEY need to disclose there Personal Information so we can leak it but they will not.

  So Something needs to be done about this as they re causing problems by doing this and it should not be allowed.

  

  Business Response

  Date: 03/24/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** ****, ID ********.  
  

  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

  If they have attempted to use the ******************* please confirm the email address that was used, as we do not show a record of this email, ****************************** having been used.
  

  If they have difficulty using the ******************* there are instructions and contact links within the ****************** that they can access for further assistance. They can contact our service line at ************** for further assistance.

  ***** ***** request to remove their background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)
  

  Sincerely,
  Intelius Support
  

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint to the Better Business Bureau regarding Intelius and their failure to remove my personal information from their website. Several pages on Intelius contain sensitive details, including my name, address, phone numbers, email addresses, and information about my relatives. Below is a list of the specific URLs where my personal information is displayed: ****************************************************** ****************************************************** ****************************************************** ****************************************************** Despite my repeated requests for removal, these pages have not been taken down, and I am deeply concerned about my privacy and security. I request that the BBB assist in ensuring these pages are removed immediately, and that my personal data is no longer accessible through Intelius. If this matter is not resolved promptly, I will pursue further actions to protect my rights. Thank you for your attention to this issue.

  

  Business Response

  Date: 03/21/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ******** ******, ID ********. 
  

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate the phone reports and validate ******** ******* request based on the information provided in their complaint. We will go ahead and suppress the reports pursuant to their request and our Terms.
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 03/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  JM

   

  
  

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was canceled 10 months ago. Service was only used one time during a 5 day trial. Company is stating that it was never cancelled and billed me for 10 months of service.

  

  Business Response

  Date: 03/11/2025

  Dear ****** *******,

  This response is in regards to the consumer complaint from ******* ************, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  We have cancelled all memberships and refunded the maximum amount to ******* ************ account back to the payment method used to enroll, and no further charges will be incurred.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  

  Sincerely,
  Intelius Support

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove my personal listing from your website. I tried to remove through opt out link but cannot locate listing. I have attached screenshot of my report that shows personal sensitive information including family members, address, email, and phone numbers. Please remove this listing immediately over privacy concerns

  

  Business Response

  Date: 03/04/2025

  Dear ****** *******,

  This response is in regards to the consumer complaint from ****** *********, ID ********.  

  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

  In order to suppress Mr. *********** background report from appearing on Intelius.com and affiliated people search sites, they can access the Suppression Tool located at this link: *********************************************** and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************.

  Mr. Tolentino's request to remove their background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)

  Sincerely,
  Intelius Support

  Customer Answer

  Date: 03/05/2025

  i reject this response since i am unable to use the link to suppress results. The report shows outdated numbers and emails that do not belong to me so I am unable to verify- however still displays my personal sensitive information including address and relatives. Please remove my information as i have attached a screenshot of my listing

  

  Business Response

  Date: 03/07/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *********, ID ********.
  
  Our ****************** allows customers to locate and suppress their public data from appearing on our website without assistance. 
  
  Unfortunately, it doesnt look like Mr. ********* has started that process with the email address contained in this complaint. We require Mr. ********* to use the ****************** so that he can responsibly match his information with a corresponding record and validate his identity. This ensures that only Mr. ********* has the ability to control the visibility of his information on our website.
  
  If Mr. ********* is having difficulty using the ******************, there are instructions and contact links within the ****************** that he can access for further assistance.
  
  Please be advised that our ****************** is for personal use only, not third-party use, and is made available at our discretion and pursuant to the applicable Terms of Use. We appreciate Mr. *********** cooperation so that we can process his request in a way that respects his privacy and ensures the ****************** is not abused and remains available for legitimate use.
  
  Mr. *********** request to remove your information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including ***************, Intelius.com, ******************** and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:03/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They attach hundreds of phone numbers , addresses and supposedly family members to my name that are completely innacurate, places I have never lived and phone numbers I have never had. I have had the same phone number for 30 years. Their information is a total fraud. Remove my name from your website.

  

  Business Response

  Date: 03/04/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* ****, ID ********.  
  
  Intelius is a public records search engine that gathers and displays public records in a clear and informative report. The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress ******* ***** background report from appearing on Intelius.com and affiliated people search sites, they can access the Suppression Tool located at this link: *********************************************** and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************************;
  
  Mr. ***** request to remove their background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not only do you have inaccurate information about me, it's also not allowing me to opt out because you're asking to verify WRONG info. This is ridiculous. Remove it immediately

  

  Business Response

  Date: 02/26/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** ********, ID ********.
  
  We gather the information in our reports from numerous third-party data providers and publicly available sources and the information from those sources may not always be accurate or complete. As a result, inaccuracies in reports can unfortunately occur from time to time as we explain in our Terms of Use. 
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Mr. ********** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  Intelius Support
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 02/18/2025

  
  Dear ****** *******,

  This response is in regard to the consumer complaint from ***** ******, ID ********.

  We were unable to fully review and address this complaint as no attachment was included with the submission. To properly assess the concerns raised and provide an appropriate resolution, we kindly request that the necessary documentation or details be provided. Without this information, we are unable to proceed with a thorough review of the matter.

  Once the missing information is received, we will promptly investigate and respond accordingly. If further assistance is needed, our customer service team is available at ************ or via email at [email protected]. Our team is available from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary).

  We appreciate your cooperation and look forward to assisting with this matter.

  Sincerely,
  Intelius Support
  

  
  

  Customer Answer

  Date: 02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The opt out tool on the website is not able to locate my profile. While pointing that out to the customer **** they simply keep sending and repeating the same phrases. No help at all. Remove my information immediately from your database.****************************************************************************************************************************************************

  

  Business Response

  Date: 02/18/2025

  Dear ****** *******,

  This response is in regards to the consumer complaint from ***** *******, ID ********. 

  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 

  We were able to locate a background report and validate Mr. ******** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.

  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

  Sincerely,
  Intelius Support
  

  
  

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Mon, Jan 20, at 15:28, I was charged a membership fee from ****** for Intelius. I did not subscribe to the membership and only used this website's service twice, paying $2 and $3 for each service. However, after finishing my two searches and not using the service anymore, they still charged me a 1-month membership fee without my permission. Once I received the payment email notification, I immediately contacted ****** and Intelius for a refund, but I was still rejected.

  

  Business Response

  Date: 02/18/2025

  Dear ****** *******,

  This response is in regards to the consumer complaint from ***** **, ID ********.

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.

  We have cancelled all memberships and refunded ***** *** account back to the payment method used to enroll, and no further charges will be incurred.

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.

  Sincerely,
  Intelius Support