Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  1501 4th Ave Ste 400 Seattle, WA 98101-3527

• 

  Intelius.com

  500 108th Ave NE Ste 1600 Bellevue, WA 98004-5599

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Intelius has posted multiple pieces of my ******** to the internet without my permission and after making multiple requests, they have not taken the profile down that feeds information of mine into mulitple sites.******************************************************************************************* data posted without authorization:phone number occupation / company prior addresses

  

  Business Response

  Date: 09/17/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by **** *****, Complaint ID ********.
  
  The information Intelius provides in reports is compiled from publicly available sources such as public databases, government entities, and commercial data providers. While we cannot remove specific data fields from a report, we do offer the option to remove the entire background report from our site.
  
  On September 16, 2025, we suppressed Mr. ****** background report across Intelius and all related PeopleConnect people search websites (including ***************, ********************, and USSearch.com). A confirmation email was sent the same day advising him to clear his cache and cookies and to check back within 24 hours to see the suppression reflected.
  
  Please note that our suppression only applies to reports hosted on our sites. The information may still appear on third-party websites or from the original public sources. Additionally, certain information may still appear in connection with other features such as possible relatives, associates, or government records.
  
  If Mr. ***** has further questions, he may contact our customer care team at ************. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 09/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:09/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for an Intelius Account to perform background checks. Intelius froze my account, wont tell me why, and refuses to unfreeze it. Phone support agents have no clue what they are doing. Account email: *****************************************, Member ID: *********

  

  Business Response

  Date: 09/15/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *****, Complaint ID ********.
  
  From time to time, we encounter suspicious or unusual use of our services that could put both consumers and Intelius at risk. In such cases, our system may automatically place a temporary lock on an account as a precautionary measure. These safeguards are in place to help protect our customers and their information.
  
  We reviewed Mr. ****** account history and confirmed that his last contact with our ************* team was in May 2025, when he ended the call before the matter could be fully resolved. Since then, we have not received additional outreach from him regarding this issue.
  
  To address his concern, we have removed the lock on his account. He may now log in and, if he wishes, activate the account by purchasing a service to resume normal use. If he experiences further difficulties, we encourage him to contact our ************* team at ************ for assistance. Our representatives are available Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 09/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their PeopleConnect website provides an opt-out data removal option that never works. Such practices defeats the point in having the tool and is obviously illegal and deceptive business practice. I have tried several times to have my data removed and each time it says "Something went wrong, please try again".

  

  Business Response

  Date: 09/15/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by *** *****, Complaint ID ********.
  
  Intelius is a public records search engine that displays publicly available information compiled from government entities, commercial data providers, and other public sources. While we cannot alter the original public records, we do provide the option to remove an entire background report from appearing on our site and affiliated people-search sites.
  
  We have reviewed our system and have not received any prior communication from Mr. ***** by email, phone, or chat regarding this matter. In addition, we do not see any record of him attempting to use the Suppression Tool with the email address provided in the complaint. To suppress a background report, consumers may access our Suppression Tool at ***********************************************, then select ************************* and Manage My Suppression Rules. For security, the tool requires validation of identifying information to ensure the request is made by the subject of the record.
  
  If Mr. ***** is receiving the error message Something went wrong, please try again, we recommend confirming that any VPN is disabled, as VPNs can sometimes interfere with successful completion of suppression requests.
  
  Once validated and completed, the request will apply to Intelius.com and all PeopleConnect affiliated people-search sites, including ***************, ********************, and USSearch.com.
  
  Please do not hesitate to contact our ************* team at ************ for assistance. Our agents are available Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year my ***** phone was hacked. I went through many different issues and problems as you can imagine. One of my precautions to keep it from happening again was identity protection. In the last couple of days I was informed the my info was on 44 different sites ran by Intelius, including phone number, address, former address, family members, web history, employment among others. My service suggested that I contact them to have it removed. When I contacted them I was informed that I would have to pay in order for them to remove it. So they collect my info and sell it and I have to pay them in order to have it removed.

  

  Business Response

  Date: 09/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ****** *** Complaint ID ********.
  
  Intelius is a public records search engine that displays information compiled from publicly available sources, such as government entities and commercial data providers. We do not create these records ourselves, but we make them searchable in a single location.
  
  We want to clarify an important point: there is no charge to suppress your information from appearing on Intelius.com or any affiliated people search sites. If Mr. ****** wishes to suppress his background report, he may use our free Suppression Tool, located at ***********************************************, and select ************************** Once he verifies his identity, his background report will be suppressed across all PeopleConnect people search sites, including Intelius.com, ***************, ********************, and USSearch.com. If suppression is completed beforehand, the report will no longer be available for purchase or viewing.
  
  The only circumstance where a fee would apply is if an individual chooses to purchase a copy of their own background report for review. This purchase is entirely optional and separate from the free suppression process.
  
  We hope this clears up the misunderstanding. Please do not hesitate to contact our customer care department at ************ for assistance. Our team is available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details: Intelius resumed charging me for eight months (after stopping charges for 3 months), after confirming my subscription cancellation. I am requesting a refund for these charges in the amount of $206.09 On September *******, I cancelled my Intelius subscription. I received an email from Intelius confirming that my subscription had been canceled and that I would no longer be charged. After I cancelled, Intelius stopped charges on my credit card from October 2024 through January 2025. Intelius then RESUMED charges without my approval or any changes made to my account in February 2025. I believe that the fact that they stopped charges when I cancelled, and then resumed them again several months later is a fraudulent and deceptive business practice. Despite my written confirmation of cancellation, my account was billed a total of $206.09 from February 2025 through September 5, 2025 When I contacted Intelius, I was told they had only closed part of subscription, not my entire account, and therefore refused to refund the additional charges. I have voice notes recorded on my phone. This is misleading and fails to honor the written cancellation confirmation I received. I am requesting a full refund for the charges from February through September 2025 and written confirmation that all subscriptions under my name are canceled to prevent future billing. I have attached a copy of my *** report to this complaint.

  

  Business Response

  Date: 09/09/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******** ******* Complaint ID ********.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and Terms of Use clearly outline these billing details, and customers also receive confirmation emails for all orders placed on the site.
  
  Our records confirm that the Unlimited Person and Phone Reports Membership and Unlimited Email Reports were both cancelled online on September 23, 2024. The account was later reactivated by Ms. ****** on January 31, 2025, with the Unlimited Person Reports Membership at a 50% discount for the first month ($13.38). We did not receive a cancellation request from Ms. ******* and she did not cancel the reactivated membership, which resulted in seven monthly charges of $26.77 each, totaling $187.39. On September 8, 2025, Ms. ****** contacted us, at which time the subscription was cancelled and she was refunded $53.54. We have since issued an additional refund of $147.23, covering all charges from January 31, 2025, to September 1, 2025. The total refund is $200.77, and we ask that she allow ******************************************** her account.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for trial of service. Used it and did not cancel it in time. Was then locked out of my account, and every time I have tried to reset my password. The link the email from them provides, is broken. It leads nowhere. I then tried to call the number they give for cancellations, it instantly disconnects you. I then called their membership line, and after waiting almost 5 minutes, it got to a menu where you could choose your option, i chose the 3rd option - cancel my subscription. it then instantly disconnected me from the call and whenever i call that number back, it now instantly disconnects me and doesnt even get to the choices anymore.This is clearly a scam company. I have tried everything to stop these charges, even trying to block the merchant from my *********** card. They won't block them, I even called *********** to ask them to block them since I have no other way to stop these false payments. jer

  

  Business Response

  Date: 09/08/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** ********, Complaint ID ********.
  
  Intelius is a public records search engine that provides access to public data through a subscription-based service, which renews automatically until canceled. After a thorough investigation, we were unable to locate an account based on the details currently provided.
  
  To assist Mr. ******** as quickly and accurately as possible, we kindly ask that he provide any possible alternate email address, the date and amount of the most recent charge, and the first six and last four digits of the card associated with the charge. If ****** was used, we would need the associated ****** email address or ****** transaction ID. With this information, our team will be able to identify the account, investigate further, and resolve the matter promptly.
  
  We regret any difficulty experienced with account access or our phone system and are committed to ensuring this matter is addressed. Our customer care department can be reached directly at ************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:09/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28, 2025, I submitted a formal written demand to Intelius/PeopleConnect for the deletion and suppression of all personally identifiable information (PII) about me (name, address, relatives, phone numbers, etc.) across Intelius.com, ***************, USSearch.com, ********************, and all other affiliated sites. This request was made under my rights provided by the California Consumer Privacy Act (CCPA/CPRA), as well as the Texas Data Privacy and Security Act (TDPSA).Instead of complying, Intelius repeatedly sent me template responses instructing me to use their suppression tool. That tool does not work and effectively blocks me from exercising my rights. I am not legally required to use their internal opt-out mechanisms. Despite repeated notices, Intelius has failed to provide written confirmation that my data has been removed or suppressed.This constitutes willful noncompliance with privacy laws and bad-faith obstruction. I have now filed a complaint with the ********************** under the ***** and am preparing complaints to the *************************** and the ************************.

  

  Business Response

  Date: 09/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** *******, Complaint ID *********
  
  The information Intelius provides in reports is compiled from publicly available sources such as government records, commercial data providers, and other public databases. Under Cal. **** Code 1798.140(v)(2), the rights offered pursuant to the California Consumer Privacy Act (CCPA/CPRA) do not apply to this type of information, as personal information does not include publicly available records. Intelius lawfully compiles this data into reports.
  
  That said, we do provide processes to suppress entire background reports. Based on the details in this complaint, we have located and validated the record and will suppress it. This will apply across all PeopleConnect-operated sites, including Intelius.com, ***************, ********************, and USSearch.com. Please note that suppression does not remove the data from the original public sources, so it may still be available elsewhere.
  
  Separately, customers may exercise a right to delete the ********* ********************** collects directly, such as account details, site interactions, and traffic data. If an email is linked to a customer account, an authentication email is sent to confirm the request. Deleting ********* results in account closure and cancellation of subscriptions. Certain information may be retained as legally required (e.g., fraud prevention, billing, or compliance).
  
  To exercise rights concerning public data, individuals may use our *********** Tools at www.intelius.com/privacy-center.
  For additional questions, our customer care team can be reached at ************, Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:08/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting to opt out of all information Intelius/PeopleConnect and affiliating companies about me whether free or paid subscriptions. In order to opt out from their website one has to accept their terms and conditions which includes updating information with more current information about me that I do not wish to share as I am opting out of them sharing my personal information for now and in the future. Opting in their terms and agreement will allow them to continue sharing all of my information. I sent an email with this request of opting out and removing all my personal information they currently have on me, but I do not believe they will do it, nor will they respond to my request, as they did not get my permission to release my information for all to see when doing an online search.

  

  Business Response

  Date: 09/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** *****, Complaint ID ********.
  
  Intelius is a public records search engine that gathers and displays publicly available information in a clear and informative report. The information provided in our reports comes from public databases, government entities, commercial data providers, and other publicly available sources. While we cannot selectively remove individual records from these sources, we do provide an option to remove an entire background report from appearing on our site.
  
  To suppress Ms. ****** background report from appearing on Intelius.com and affiliated people search sites, she may use our Suppression Tool located at: ***********************************************. By selecting ************************* and Manage My Suppression Rules, she can request removal. Some identifying information must be provided to confirm we are suppressing the correct record, but there are no fees required to complete this process.
  
  Once a suppression request is processed, it will be applied across all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  If Ms. ***** has further questions, our customer care department is available at ************, Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Intelius and its subsidiaries has been selling my data to bad characters and they have been launching a cyber attack upon me, their site has old phone # and emails so its no allowing me to verify to suppress my data files. but the previous address is less than 3 years old Reference Email: ************************* I have over 6 different emails refusing to help suppress my data files

  

  Business Response

  Date: 08/25/2025

  Dear **** ******
  
  We are writing in response to the consumer complaint filed by ***** D ****** Complaint ID ********.
  
  The information Intelius provides in reports is publicly available data compiled from public databases, government entities, commercial data providers, and other sources of public information. While we cannot remove individual records from a report, we do offer the option to suppress an entire background report from appearing on our site.
  
  As shown in the attachments provided by Mr. ****** our team did not refuse to assist him. Rather, we requested confirmation of the specific email address he originally used to initiate the suppression process. This was necessary because we could not verify his request with the alternate email addresses from which he had contacted us. Email verification is an important step in ensuring that suppression requests are processed securely and only by authorized individuals.
  
  After reviewing the details of this complaint, we were able to locate Mr. ****** background report and validate his request. We have gone ahead and suppressed the report pursuant to his request and our Terms. This suppression will also extend across all people-search sites within the PeopleConnect family, including **************** Intelius.com, ********************* and USSearch.com.
  
  Please note that our suppression efforts do not impact whether the same information may remain available from third-party sources. In addition, even after suppression, certain information may still appear on features such as registered *** offender lists, or as a possible relative or associate in another individuals report.
  
  If Mr. ***** has any further questions, he may contact our ************************ at ************. Our team is available Monday through Friday, 7:00 a.m. 4:00 p.m. PT (10:00 a.m. 7:00 p.m. ET). (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

  Customer Answer

  Date: 08/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** D *****
  
   
  

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Intelius.com This letter requests the deletion of personal data under Invasion of privacy - public disclosure of private facts and the **** (California Consumer Privacy Act) and CPRA (California Privacy Rights Act) and gives me the right to request its deletion according to the State of California under the Department of Justice. Please delete my information immediately effective. This includes my name, phone number, birthdate and addresses: **** Yiening ***/************/12-23-1979/address: *******************************.

  

  Business Response

  Date: 08/21/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by **** ***, Complaint ID ********.
  
  Ms. **** right-to-delete request under the **** and CPRA applies to the ********* ********************** collects and maintains, such as information provided when creating an account, interacting with our website or customer care, and traffic data (e.g., IP addresses and browser types).
  
  If Ms. *** is registered as a customer with the provided email address, she will receive an email instructing her to log in to complete the request. This safeguard protects the account, as deleting ********* also deletes the account and cancels all subscriptions. If ********* exists but is not linked to a customer account, she will receive an authentication link by email. Once verified, she will get confirmation when the request is processed. If no ********* exists for the provided email, she will receive confirmation of that. Limited information may still be retained where legally required, such as for fraud prevention, billing, system backups, or legal matters.
  
  To suppress Ms. **** background report from appearing on Intelius.com and related sites, she may visit intelius.com/privacy-center, select ************************** and then Manage My Suppression Rules. She will need to provide and validate identifying details so we can match her record. This tool is for personal use only and is made available under our Terms of Use.
  Once completed, Ms. **** suppression request will apply across the PeopleConnect family, including Intelius.com, ***************, ********************, and USSearch.com.
  
  For further questions, our ************* team is available at ************, MondayFriday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)
  Sincerely,
  
  Intelius Support
  

  Customer Answer

  Date: 09/11/2025

  I would like to confirm with Intelius that my personal and private information has been suppressed on all corresponding websites, because I still see my information when I search for it. 
  
  **** Yiening Hsu 

  

  Business Response

  Date: 09/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by **** ***, Complaint ID ********.
  
  The information provided in Intelius reports comes from publicly available sources such as public databases, government entities, and commercial data providers. While we cannot alter or delete specific records within a report, we do offer the ability to suppress an entire background report from appearing on our site.
  
  We located a background report and validated Ms. **** request based on the information she provided. We have suppressed the report in accordance with her request and our Terms. This suppression has been applied across all people search sites operated by the PeopleConnect family, including Intelius.com, ***************, ********************, and USSearch.com.
  
  Please note, suppression on our sites does not remove the information from the original sources, and it may still appear on other third-party websites. Additionally, even when suppressed, certain information may continue to display in limited contexts such as registered *** offender lists, as a possible relative or associate in other individuals reports, or in phone/email lookups.
  If Ms. *** is still seeing her information on one of our sites, we ask that she contact us directly by email with a screenshot of the report and the *** so we may investigate further. We also recommend clearing cache and cookies before rechecking the site.
  
  For additional questions, our ************* team is available at ************, Monday through Friday, 7:00 a.m.4:00 p.m. PT (10:00 a.m.7:00 p.m. ET). (Holiday hours may vary.)
  Sincerely,
  
  Intelius Support