Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

• 

  Intelius.com

  1501 4th Ave Ste 400 Seattle, WA 98101-3527

• 

  Intelius.com

  500 108th Ave NE Ste 1600 Bellevue, WA 98004-5599

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Intelius once to do a background check using their free trial. Im always overly conscious about free-trials and immediately terminated my account after I completed the search. I am certain of this. Due to significant life changes and being a single mom of a special needs child, I stay very busy and unfortunately have not been able to keep a very close check on my finances. I live check to check and keep my spending as minimal as possible. I was recently motivated to start budgeting; however, and tracking my spending more specifically using the Rocket Money app, which is how I was alerted to these charges. I have not used intelius once since I did that one single time and canceled my account during the free trial and they have continued to charge me for the last 9 months. Theyve charged me over $600 for a service I have only used once! It also looks like they are charging me under a ****** account and a regular account. Im not sure if there was a glitch when I initially signed up for the free trial? I promise, I am always extremely careful to cancel free trials. I really really need this money back and they are being extremely unreasonable. Please help me.

  

  Business Response

  Date: 07/28/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ****, Complaint ID ********.
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  To clarify, Intelius does not offer free services. Ms. **** signed up for a trial membership in November 2024. As stated during the sign-up process, unless canceled before the trial ends, the account automatically renews at the standard monthly rate of $35.30. Our records do not show charges totaling over $600, and we did not locate duplicate charges under ****** and another processor.
  
  We have canceled all active memberships associated with Ms. ***** information and issued an additional refund of $35.30, which is the most we are able to provide in accordance with our refund policy. No further charges will be incurred.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), Monday through Friday. (Holiday hours may vary.)
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company will not remove personal information upon multiple requests name, number and address visible without consent

  

  Business Response

  Date: 07/28/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** ***, Complaint ID ********.
  
  Intelius is a public records search engine that gathers and displays publicly available information compiled from various sources, including government agencies, public databases, and commercial data providers. The data shown in our reports is not privately sourced or obtained without consentit is drawn from public records that are lawfully accessible to the general public.
  
  While we are unable to remove individual data points from a background report, we do offer the ability to suppress an entire background report from appearing on Intelius.com and our affiliated people search sites. To submit a suppression request, Mr. *** may use our Suppression Tool by visiting ***********************************************, then selecting ************************* followed by Manage My Suppression Rules. Some identifying information must be provided and validated so we can match the request to the correct record and confirm that the requester is the rightful subject.
  
  This process is strictly for personal use and is made available at our discretion in accordance with our Terms of Use: *********************************************.
  Once completed, the suppression will be applied not only to Intelius.com but also to other PeopleConnect-owned people search platforms, including ***************, ********************, and USSearch.com.
  
  If Mr. *** has any additional questions or needs further assistance, he is welcome to contact our ************* team at ************, available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please delete all my info ****. Have contacted the business over 20 times and they won't comply, keep sending me the same email.******************************************************

  

  Business Response

  Date: 07/18/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** *******, Complaint ID ********.
  
  First and foremost, we sincerely apologize for the delay and frustration caused by the repeated responses Mr. ******* received after contacting our support team. We appreciate his persistence and the opportunity to address his concerns.
  
  The information Intelius provides in reports is publicly available data compiled from various public databases, government entities, commercial data providers, and other third-party sources. While we are unable to remove individual records from a report, we do offer the option to remove an entire background report and full phone report from our site.
  
  Based on the information provided in Mr. ********* complaint, we were able to locate a phone report and validate his request. We will proceed with suppressing this report in accordance with our Terms of Use.
  
  This suppression will apply not only to Intelius.com but also to other people search sites within the PeopleConnect family, including ***************, ********************, and USSearch.com.
  
  Please note that our suppression efforts do not impact whether the same information may be available through other third-party sources. Additionally, even after suppression, certain information may continue to appear in features such as registered *** offender lists, possible relative or associate listings in other individuals' reports, or in phone or email report summaries.
  
  If Mr. ******* has any further questions or needs additional assistance, we invite him to contact our customer care department at ************. Our team is available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized Recurring Charges from Antleus $34.95 Monthly for 3 Years Complaint Description:I have been charged $34.95 every month for nearly three years by a company called Antleus, without my knowledge or consent. I never subscribed to any service from them, nor did I authorize these recurring payments.When I contacted ******, they told me the subscription began in 2021 through a platform called UP. However, I am a public figure with over 5 million followers, and I am extremely cautious about online subscriptions. I am 100% certain that I never signed up for this service.This is clearly a case of unauthorized charges, and I believe I have been scammed out of over $1,200. I am requesting a full refund for all unauthorized payments and an immediate cancellation of any existing subscription.I have already attempted to resolve this directly, but received no clear explanation or solution. Im now turning to the BBB for support in resolving this matter.Desired Outcome:Full refund for all unauthorized charges Immediate cancellation of any active subscription Formal confirmation that my personal/payment information has been removed from their system Sincerely,[eman khatibe][***********************[Your ****** transaction IDs ***********************

  

  Business Response

  Date: 07/18/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by **** Khatibe, Complaint ID ********.
  
  We understand the concern regarding the recurring charges and appreciate the opportunity to clarify. Based on our records, the charges were associated with an active subscription that began in September 2022. Before any charges were made, users are required to agree to our Terms of Use and billing policy, which includes clear disclosures regarding recurring payments. These terms are presented prior to purchase, and confirmation is sent via email after signup.
  
  That said, we see that the charges in question have since been disputed with the financial institution, resulting in a chargeback. When a chargeback occurs, it reflects that the transaction is under formal review with the bank or ******, and any refund requests must be processed directly through that institution. As a result, the membership has been canceled and access to the account has been permanently deactivated.
  
  Please be assured that no further charges will be made, and the account will not be reactivated. For additional questions, our ************* team is available at ************, Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been working with ******** to have my information removed from people finder websites. Intelius is making it impossible to have my information removed. Although ive explained already that another person data is merged with mine they are not giving me any other way to remove it since I cant confirm my identity when this information bwolgs to 2 dufferent people. Experian requested the removal and I also have requested the removal and they are refusing.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ********, Complaint ID ********.
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other public sources. While we cannot remove specific records, we do offer the option to suppress an entire background report from our site.
  We understand Ms. ******** concern regarding potential merged data. To ensure accuracy and protect unrelated individuals, we requested additional identifying details to confirm we were suppressing the correct record. This step is required when multiple identities may be involved.
  
  Based on the information provided in her BBB complaint, we were able to locate and validate Ms. ******** background report. We have now suppressed the report pursuant to her request and our Terms of Use.
  
  This suppression applies across all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Please note that our suppression process does not affect the availability of similar information from third-party sources. Additionally, even after suppression, your name may continue to appear in certain features, such as registered offender lists, or as a possible relative or associate in other individuals reports, or in phone or email results.
  
  For further assistance, please contact our customer care department at ************. Were available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support
  

• Initial Complaint

  Date:07/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't give them permission to list my sensitive information out on there website which puts me in danger. If not removed I will get a lawyer and sue for damages and also safety.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** **********, Complaint ID ********.
  
  The information Intelius provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
  
  We were able to locate a background report and validate ****** ************ request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the Intelius website will be applied to all people search sites within the PeopleConnect family, including ***************, Intelius.com, ********************, and USSearch.com.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through **********************************start="1800" data-end="1803"> Intelius Support

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in email conversation for over a week to remove my information from peopleconnect and nothing has been done. Im under the impression that they are refusing to remove it.

  

  Business Response

  Date: 07/11/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* *****, Complaint ID ********.
  
  We understand Ms. ****** concern and appreciate the opportunity to clarify. Intelius compiles publicly available information from a variety of public databases, government entities, commercial data providers, and other sources of public data. While we are unable to remove individual records from a report, we do provide the option to suppress the entire background report from our website.
  
  Based on the information provided in Ms. ****** complaint, we were able to locate and validate her report. As confirmed in our email correspondence sent on July 8, 2025, her background report was successfully suppressed in accordance with her request and our Terms of Use.
  
  This suppression has been applied across all people search websites operated by the PeopleConnect family of brands, including Intelius.com, ***************, ********************, and USSearch.com.
  
  Please note that while this action removes the report from our platforms, it does not impact the availability of the information from other third-party sources.
  
  Additionally, certain details may still appear in features such as registered offender lists, associate or relative matches in other reports, or in phone or email lookups.
  If Ms. ***** has any additional questions, we encourage her to contact our Customer Support team at ************. We are available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not given access for advertised services to try it out for 5 days and for a small fee before committing to any memberships ongoing. However on the 3rd day, which is today I am unable to use services as I am redirected to a page displaying 2 offers for buying monthly services with a link directly below the offers that states No I do not want to use monthly services. When I opt out I not able to conduct full people search services for a personal report. I can search people but when I select a case file to review I keep getting redirected to purchase offers

  

  Business Response

  Date: 07/07/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ***** ****, Complaint ID ********.
  
  Intelius is a public records search service that provides access to publicly available data, including background reports and contact information. We appreciate the opportunity to address the customers concerns.
  
  Upon enrolling in our services, customers are guided through a registration process where they can review and select from various membership options. All material terms, including billing details and automatic renewal, are clearly disclosed before payment is submitted. Users must also check a box agreeing to these terms before being charged. Memberships can be canceled at any time by logging into the account, contacting phone support, or emailing our team.
  
  In this case, the customer enrolled in a ***** trial membership, which was scheduled to renew into a monthly membership. However, a renewal attempt was made after the 5th day, and the charge failed. As a result, trial access was interrupted and the customer was prompted to select a new membership. Additional charge attempts were also unsuccessful, which prevented access to full report features.
  
  We can confirm the account has since been canceled and no further charges will be applied. A confirmation email was sent to the customer.
  
  We regret any confusion this may have caused. If the customer has further questions or needs assistance, they are welcome to contact our ************* team at ************ or by emailing [email protected]. Were available Monday through Friday from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (Holiday hours may vary).
  
  Sincerely,
  Intelius Support Team

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didnt authorize ****************************************** Intelius LLC to collect, distribute, display, share my personal Information on the internet. Nor did I authorize them to sell and monetize my personal data and information on the internet without my authorization. I didn't authorize them to display my personally identifying information on the internet and put my safety at risk. Because of what they have done, I have been the recipient of targeted spam, unwanted calls and solicitations using contact information ****************************** has displayed about me. I want them to take down my information from ******************************************/people/and all their affiliated online websites including intelius.com, third party they have share this information with as well as request they no longer put up my information without my authorization now and in the *********** is a link to my personal information that I need taken down. Again I want them to remove my information from any and all websites, databases, servers, APIs, data collection mechanisms where their business shared, stored, collects and distributes my personal data.******************************************/people/edwige-gnaho/

  

  Business Response

  Date: 07/02/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ****** G, Complaint ID ********.
  
  **************************** is a people search website powered by Intelius LLC, which compiles and displays information that is lawfully obtained from publicly available sources such as government records, commercial data providers, and other public databases. We understand your concerns and take privacy matters seriously.
  
  While we are not able to remove individual records from a report, we do offer an option to suppress the entire background report from appearing on ****************************, Intelius.com, and affiliated websites. This suppression process is available through our ******************* at ***********************************************.
  
  To request suppression, please visit the link above, select ************************** and then choose Manage My Suppression Rules. They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, **********************************************.
  Once the request has been processed, the report will be removed from all people search platforms operated by the PeopleConnect family of brands, including ****************************, Intelius.com, ***************, ********************, and USSearch.com.
  
  We also recommend clearing your browsers cache and cookies before revisiting the site to ensure the most current version is displayed.
  
  If you have any additional questions or need further assistance, please contact our Customer Support team at ************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). Holiday hours may vary.
  
  Sincerely,
  Intelius Support Team

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since November of 2024, Intelius has been charging me monthly for a total of $212.75. I've not used their service, nor did I authorize these charges.

  

  Business Response

  Date: 07/01/2025

  Dear **** *****,
  
  We are writing in response to the consumer complaint filed by ******* ***********, Complaint ID ********.
  
  Intelius is a public records search engine that provides access to public data through a subscription-based service, which renews automatically until canceled.
  After a thorough investigation, we were unable to locate an active account using the information currently available. To assist Ms. *********** as quickly and accurately as possible, we kindly ask that she provide the following details associated with the charges in question:
  
  Any possible alternate email addresses that may have been used
  The date and amount of the most recent charge(s)
  The first six and last four digits of the card used for billing
  If ****** was used, the ****** email address or the ****** Transaction ID
  
  Once this information is available, we encourage Ms. *********** to contact our Customer Support team directly so we can further investigate and work toward a prompt resolution.
  
  Our Customer Support team can be reached at ************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
  
  We appreciate the opportunity to resolve this matter and look forward to assisting further.
  
  Sincerely,
  Intelius Support Team