Reviews

This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Intelius.com has 8 locations, listed below.

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  Intelius.com

  600 B St San Diego, CA 92101-4501

  
• 

  Intelius.com

  PO Box 4145 Bellevue, WA 98009-4145

• 

  Intelius.com

  PO Box 643 Carmel, NY 10512-0643

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  Intelius.com

  PO Box 808 Bothell, WA 98041-0808

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  PublicRecords.com

  4607 Lakeview Canyon Rd PMB 127 Westlake Village, CA 91361-4028

Review Details

• Review fromDanny B

  Date: 10/16/2025

  5 stars
  I've had a subscription for two moniths now. Haven't used. Intelius

• Review fromKaren B

  Date: 10/15/2025

  1 star
  I tried to use this service and pay for it but they said my info is being used on another account. I changed phones but that was it. I didn't change my information. They won't let me go any farther. That's not right. I will give another company my money.

• Review fromDavid F

  Date: 10/09/2025

  1 star
  Beware of this company, its sister company, and their deceptive identity protection service. I had a subscription to their service, but canceled both in May 2025 due to failure to meet my expectations for the service.I canceled the service with *********, thinking I had canceled the service with both companies because the name on my billing statement for both monthly charges included only the Intellius name and their phone number. After speaking to an Intelius representative, I discovered just today that I need to contact ********* to cancel directly with them. Still, my statement has no name or phone number to call and cancel with Omniwatch.I had to request that the ********* representative secure the phone number so I could call and cancel my account directly with Ominiwatch. You would think that ********* would be amenable to canceling and refunding my account, but they agreed to cancel my subscription but declined to refund my account.

• Review fromMike M

  Date: 10/03/2025

  1 star
  Didn't want their service and they keep harassing me by sending me messages
  

  Intelius.com

  Date: 10/06/2025

  ****,Thank you for taking the time to share your concerns. I understand how frustrating unwanted messages can be.Ive gone ahead and disabled push notifications and pop-ups associated with your account. You should stop receiving them right away, though we recommend allowing up to 24 hours for the update to fully process. If you continue receiving any notifications after that time, please let us know and well be happy to look into it further.If youd like to manually check or update your notification preferences at any time, you can do so here:******************************************** If you need additional assistance, you can also reach our Customer Support team at **************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).Sincerely,Intelius Support
  

  Intelius.com

  Date: 10/06/2025

  ****,Thank you for taking the time to share your concerns. I understand how frustrating unwanted messages can be.Ive gone ahead and disabled push notifications and pop-ups associated with your account. You should stop receiving them right away, though we recommend allowing up to 24 hours for the update to fully process. If you continue receiving any notifications after that time, please let us know and well be happy to look into it further.If youd like to manually check or update your notification preferences at any time, you can do so here:******************************************** If you need additional assistance, you can also reach our Customer Support team at **************, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).Sincerely,Intelius Support

• Review fromLinda C

  Date: 10/02/2025

  3 stars
  Terrible. Calls all the time, never a break. All hours of day and night.
  

  Intelius.com

  Date: 10/03/2025

  *****, thank you for taking the time to share your feedback. We want to assure you that Intelius does not make unsolicited phone calls to customers at any time. The experience youve described does not reflect our practices or how we operate.Its possible the calls you are receiving are from another company or unrelated source. However, if you believe the calls are connected to us in any way, we would like to investigate further. Please contact our Customer Support team at ************** or via live chat at www.intelius.com/contact, and well be happy to assist.Sincerely,Intelius Customer Support Team
  

  Intelius.com

  Date: 10/03/2025

  *****, thank you for taking the time to share your feedback. We want to assure you that Intelius does not make unsolicited phone calls to customers at any time. The experience youve described does not reflect our practices or how we operate.Its possible the calls you are receiving are from another company or unrelated source. However, if you believe the calls are connected to us in any way, we would like to investigate further. Please contact our Customer Support team at ************** or via live chat at www.intelius.com/contact, and well be happy to assist.Sincerely,Intelius Customer Support Team

• Review fromSteven M

  Date: 10/02/2025

  1 star
  **** website. I did a one time search and ended up getting billed for a subscription that i never signed up for. Stay away from this scam site.
  

  Intelius.com

  Date: 10/03/2025

  ******, thank you for sharing your concerns. Were very sorry for the frustration this caused. Consistent with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Customers are also required to check a box separately agreeing to those terms, and a confirmation email with the billing details is sent for every ******** this time, we were unable to locate an account with the information provided in your review. To help us resolve this matter for you quickly, please provide the following details:First and last name used on the account Registered email address First 6 and last 4 digits of the card used ****** email address or ****** Transaction ID (if applicable)Our Customer Support team would be happy to assist you directly. You can reach us at ************** or via live chat at www.intelius.com/contact. Once we receive the details above, well be able to review your billing and ensure this is resolved for you as quickly as possible.Sincerely,Intelius Customer Support Team
  

  Intelius.com

  Date: 10/03/2025

  ******, thank you for sharing your concerns. Were very sorry for the frustration this caused. Consistent with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Customers are also required to check a box separately agreeing to those terms, and a confirmation email with the billing details is sent for every ******** this time, we were unable to locate an account with the information provided in your review. To help us resolve this matter for you quickly, please provide the following details:First and last name used on the account Registered email address First 6 and last 4 digits of the card used ****** email address or ****** Transaction ID (if applicable)Our Customer Support team would be happy to assist you directly. You can reach us at ************** or via live chat at www.intelius.com/contact. Once we receive the details above, well be able to review your billing and ensure this is resolved for you as quickly as possible.Sincerely,Intelius Customer Support Team

• Review fromSa E

  Date: 09/28/2025

  1 star
  **************** was completely useless when I emailed them that someone used their website to try to find me to harm me. They sent the same scripted message repeatedly that they couldnt understand what the problem was I was trying to bring up. I repeatedly asked for their (very thankfully) incorrect info to be removed from the website, and got a different associate that somehow wasnt able to read each and every time.
  

  Intelius.com

  Date: 09/30/2025

  Dear ******,We are very sorry to hear about the distressing experience you described and understand how concerning this must feel. We also regret that your prior interactions with customer service did not provide the clarity and support you needed. Please know that we take matters of safety very seriously, and our goal is to make sure you have a clear path forward.Intelius is a public records search engine that gathers information from publicly available databases, government entities, commercial data providers, and other sources. While we are not able to remove or edit specific details from an individual report, you do have the option to suppress your entire background report so that none of your informationwhether accurate or inaccurateappears on our ******* do this, please visit our Suppression Tool at ***********************************************. From there, select ************************* and Manage My Suppression Rules. You will need to provide and validate some identifying information so that we can correctly match you to the record and confirm you are the subject. This tool is for personal use only and is provided pursuant to our Terms of Use.Once your suppression request is complete, it will not only remove your background report from Intelius, but also from our affiliated people search sites, including ***************, ********************, and USSearch.com.If you need additional help completing the suppression process, please contact our customer care team at **************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,Intelius Support
  

  Intelius.com

  Date: 09/30/2025

  Dear ******,We are very sorry to hear about the distressing experience you described and understand how concerning this must feel. We also regret that your prior interactions with customer service did not provide the clarity and support you needed. Please know that we take matters of safety very seriously, and our goal is to make sure you have a clear path forward.Intelius is a public records search engine that gathers information from publicly available databases, government entities, commercial data providers, and other sources. While we are not able to remove or edit specific details from an individual report, you do have the option to suppress your entire background report so that none of your informationwhether accurate or inaccurateappears on our ******* do this, please visit our Suppression Tool at ***********************************************. From there, select ************************* and Manage My Suppression Rules. You will need to provide and validate some identifying information so that we can correctly match you to the record and confirm you are the subject. This tool is for personal use only and is provided pursuant to our Terms of Use.Once your suppression request is complete, it will not only remove your background report from Intelius, but also from our affiliated people search sites, including ***************, ********************, and USSearch.com.If you need additional help completing the suppression process, please contact our customer care team at **************. We are available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,Intelius Support

• Review fromTee H

  Date: 09/23/2025

  1 star
  False advertisement. They claim no fees, 100% free, but after gathering consumer's personal information it takes about 10 minutes to produce the supposed report which in the end is not free. You need to pay for the report. None of these "free online phone lookup" companies are upfront about their charges
  

  Intelius.com

  Date: 09/24/2025

  Dear Tee,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,Intelius Support
  

  Intelius.com

  Date: 09/24/2025

  Dear Tee,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,Intelius Support

• Review fromBobby M

  Date: 09/22/2025

  4 stars
  Good knowing that is site is there to help people in need to make a difference in peoples lives

• Review fromAlex S

  Date: 09/18/2025

  1 star
  Used this site to look up a number that called my phone, and when I saw it required payment to view the caller's info, I closed out the site. Now, im getting notifications via ****** Chrome every ***** minutes informing me that my report is ready and all i need to do is pay for it. It's harassing and I want it to stop IMMEDIATELY!
  

  Intelius.com

  Date: 09/19/2025

  Hi ****,We understand how disruptive frequent notifications can feel, and we appreciate you letting us know. Weve gone ahead and disabled push notifications and pop-ups tied to your activity, and also unsubscribed your information from marketing communications. These updates should take effect right away, though it may take up to 24 hours to fully clear.Because these alerts appear to be push notifications on your phone, its also a good idea to double-check your browser notification settings to ensure theyre turned off. Sometimes these can be enabled accidentally while browsing.If anything else comes up or youd like us to take another look, our support team is here to help at ************ Intelius Customer Support
  

  Intelius.com

  Date: 09/19/2025

  Hi ****,We understand how disruptive frequent notifications can feel, and we appreciate you letting us know. Weve gone ahead and disabled push notifications and pop-ups tied to your activity, and also unsubscribed your information from marketing communications. These updates should take effect right away, though it may take up to 24 hours to fully clear.Because these alerts appear to be push notifications on your phone, its also a good idea to double-check your browser notification settings to ensure theyre turned off. Sometimes these can be enabled accidentally while browsing.If anything else comes up or youd like us to take another look, our support team is here to help at ************ Intelius Customer Support