Reviews
This profile includes reviews for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 113 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKris H
Date: 07/03/2025
1 starThe works was terrible. I really feel like its gonna crasyReview fromSally S
Date: 06/30/2025
1 starStay away from this company. Tried person I know personally, a first cousin. I gave age, city, state accurately. Results were for person different age and location. Had account 3 days, cancelled immediately.Review fromMarc K
Date: 06/23/2025
1 starMarc K
Date: 06/23/2025
I used their service once in 2022, in the meantime they have been charging my account $37.88 monthly for three years totaling over $900, and they agree that they see in the system that I have not used their services since 2022, but they refuse to give me my money back, even though I havent been working this entire time and can barely find a place to sleep let alone spending money
Intelius.com
Date: 06/24/2025
Dear ****,Thank you for reaching out. We truly regret to hear about your circumstances and understand how upsetting unexpected charges can be, especially during such a difficult time.When an account is created on **********************, users must provide an electronic signature confirming their agreement to the billing terms, including the automatic renewal of the membership. These terms are clearly stated on our registration page, in our Terms of Use, and are also included in the confirmation email sent after signup.Our records indicate that the charges associated with your account were disputed through your financial institution, resulting in a chargeback. When a chargeback is filed, it signals that the account is in formal dispute with the bank or card issuer. As a result, we are unable to issue a direct refund and recommend working with your financial institution for any further resolution. The membership was immediately canceled, and no additional charges will be incurred. Due to the chargeback, access to the account has also been permanently restricted.If you have any additional questions or need further clarification, please feel free to contact our customer care team at ************. Were available Monday through Friday from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)Sincerely,Intelius Support TeamReview fromMark M
Date: 06/21/2025
1 starMark M
Date: 06/21/2025
I like how they don't claim to be free, and yet the ****** link that took me here is as follows:Just Type In A Number - Don't Waste Your Money Enter Any ***************************** For Free. You've Got To Try This Helpful Phone Lookup Service. ********************** Uncovers Detailed Reports With A Simple Phone Number ************************, while it may say ********************** & not Intelius, if you enter a phone number there to be looked up, it is immediately forwarded to the Intelius webpage. ********************** is operated by Intelius, a major provider of public records and background check services based in *******, **********, and owned by **************************** So Intellius, don't blow smoke up my a** about being free, hiding behind another URL, just to be not free at all. And how you show a BBB A rating is beyond me. This is false advertising at its best, hiding behind the veil of a front URL before getting the understanding you've been lied to!Intelius.com
Date: 06/23/2025
Dear ****, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.(Holiday hours may vary.)Sincerely,Intelius SupportReview fromTone K
Date: 06/15/2025
1 starTone K
Date: 06/15/2025
I dont know if some of these people that are saying its a great app work for the company but this app ruined my life. I am on the verge of divorce because of this fake app and the fake information it has my wife downloaded this app she had access to my Call logs and would look up all the numbers and some of the numbers she looked up. The most horrific part is that all the numbers she looked up were not the people associated with those accounts so my wife ruined my businesses and my relationships with business partners because of you guys and your fake information if I can leave negative stars I would.Intelius.com
Date: 06/17/2025
Dear Tone, As disclosed in our Terms of Use and within our reports, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise, as outlined in our Terms of Use. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius SupportReview fromJohn R
Date: 06/01/2025
1 starJohn R
Date: 06/01/2025
I do not want nothing free but will like to see a least 1 proof that this work, I already have to cancel ,for no workingIntelius.com
Date: 06/03/2025
Dear ****, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius SupportReview fromBrad T
Date: 05/26/2025
1 starBrad T
Date: 05/26/2025
*****, claims free service, but requires payment prior to providing information.Intelius.com
Date: 05/27/2025
Dear ****, Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius SupportReview fromJohn H
Date: 05/25/2025
4 starsGreat app an pretty accurate couldnt be more happier with resultsReview fromRicky P
Date: 05/23/2025
1 starRicky P
Date: 05/23/2025
They advertise their services as being FREE and of course after 10 hoops it is NOT FREE. THE WHOLE SYSTEM IS MADE TO MAKE IT DIFFICULT TO CANCEL A SUBSCRIPTION AFTER THEY ADD ADDITIONAL CHARGES TO YOUR ACCOUNT. ****! ****! I DON'T SEE HOW THEY GOT AN "A" RATING? DON'T USE IT!! A TRAP!! I used the site to check on a company to verify if it was legit and I never got my report. WISH I COULD GIVE IT A 1/2 STAR!!Intelius.com
Date: 05/27/2025
Dear *****,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from various data sources at a cost in an effort to provide thorough coverage about search subjects. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, *****************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time and located at this link: **********************************************. Customers are able to cancel online from within the account, through our Customer Phone Support, or by sending an email to our customer support team. We have cancelled all memberships as of May 23, 2025, and refunded your account back to the payment method used to enroll, and no further charges will be incurred.Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.Sincerely,Intelius SupportReview fromBrittanie D
Date: 04/12/2025
4 starsGreat app. U catch a lot ppl lying outta they mouth lol
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.